Digital Communications Manager Resume Sample
Shaniya Hills
76955 Upton Circle,
New York,
NY
+1 (555) 888 4086
Work Experience
Digital Communications Manager
05/2016
-
PRESENT
New York, NY
- Initiates, leads, and manages the execution of digital projects, initiatives, and marketing campaigns
- Execute multi-channel campaigns, creating a consistent look and feel across a variety of mediums including print, direct mail, website, email, digital, and social
- Manage online communications/social media channels including daily operations, the creation, design, content management, and policy/technical support
- Increase and expand interactive opportunities targeted to members, potential members, donors, and volunteers
- Create and manage tracking reports via Google Analytics and develop search engine optimization (SEO) strategies to increase web traffic
- Coordinating and manage online content written by various authors, making recommendations for new content and changes while ensuring that content is both consistent and accurate
- Provide training for staff and oversee user accounts as it relates to web/social/digital
- Create a comprehensive social media strategy for the Association and branches to increase visibility, membership, donations, and overall branding
Digital & Communications Manager
08/2010
-
11/2015
Chicago, IL
- Support and monitor online communication objectives related to the Strategic Plan and measure the impact on the overall marketing efforts
- Provide primary project support and content organization/development for Sharepoint. Train and education staff as needed
- Oversee functionality of online registration system and coordinate enhancements to system as needed
- Create and coordinate digital ad campaigns for promotions, working with SEO vendor
- Support financial development with coordination of online giving campaigns, and setup team giving pages for branches
- This is an upgraded PR 2.0 position that takes the Brand’s presence in the digital PR space to the next level
- It maximizes the cohesion between the Brand’s digital marketing and digital PR efforts
PP Marketing & Digital Communications Manager
11/2006
-
04/2010
Houston, TX
- Leads the Brand’s interaction with digital influencers, as well as traditional editors in countries where this is still relevant
- Possesses sense of style, image, and diplomacy which permits manager to perform successfully communications professional in a storing supporting role
- Responsible for designing collateral materials including brochures, flyers, event materials, ads and signage; creating HTML email campaigns in Convio; increasing our social media and web presence; and maintaining a dashboard of metrics on the digital campaign tactics
- Update and maintaining chapter websites in alignment with current campaigns and program initiatives
- Create social media content and monitor social media networks
- Management and distribution of HTML-based messages through Convio and third-party programs
- Planning, development and execution of digital programs and campaigns, including online advertising, website strategy and design, social media, mobile, and deliverables
Education
Kent State University - Ashtabula Campus
2001 - 2006
Bachelor's Degree in Communications
Professional Skills
- Stay-up-to-date with newest trends and technologies by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Work effectively with other associates as well as customers and future customers by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication and build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions
- Strong project management skills, excellent cooperation and networking skills and being used to working in a matrix organisation
- Demonstrates excellent planning, organisational and time management skills and an ability to work with competing priorities
- Superb written and verbal communications skills, including strong editing skills
- Strong interpersonal, analytical, writing, copyediting and oral presentation skills. Strong attention to detail required
- Strong collaboration skills; experience working with people from diverse backgrounds
How to write Digital Communications Manager Resume
Digital Communications Manager role is responsible for communications, media, digital, content, social, editing, design, web, software, programming.
To write great resume for digital communications manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Digital Communications Manager Resume
The section contact information is important in your digital communications manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Digital Communications Manager Resume
The section work experience is an essential part of your digital communications manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous digital communications manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular digital communications manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Digital Communications Manager resume experience can include:
- Developing, managing and designing layouts of communications such as presentations, print and digital ads, newsletters, event support materials, annual reports, and brochures that enhance the organization’s brand
- Excellent project and time management skills with an ability to work effectively with writers, designers and web developers
- Effective communication skills; capable of understanding and interpreting needs of dealers, suppliers and multiple internal business channels
- Strong writing skills (press releases, blog articles, copy writing)
- Proven verbal and written communication skills in a variety of formats, including blogs and social media posts
- Strong creative, written and proofreading skills with rigorous attention to detail and accuracy
Education on a Digital Communications Manager Resume
Make sure to make education a priority on your digital communications manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your digital communications manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Digital Communications Manager Resume
When listing skills on your digital communications manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical digital communications manager skills:
- Strong organizational skills and attention to detail, with the ability to multi-task, set priorities, and follow up on open items
- Continuously demonstrates superior problem-solving, decision-making and project management skills
- Strong writing skills, including for social media
- Strong influencing & networking skills to create personal presence and impact
- Excellent written and oral communication, editing and proof-reading skills required
- Excellent verbal communication (including presentation) skills
List of Typical Experience For a Digital Communications Manager Resume
1
Experience For Digital & Communications Manager Resume
- Proven organisational skills, works well on their own. Able to set and meet deadlines with quality results
- Production and resource project management skills and experience
- Perform effectively in a fast-paced environment, with a high level of creativity and self-direction
- A confident and dynamic speaker, able to communicate and interact effectively with all levels of an organisation
- Solid understanding of graphic design and branding principles
2
Experience For Global Internal Digital Communications Manager Resume
- Builds and maintains strong working relationships with internal and external key stakeholders
- Collaborate with internal stakeholders and agency partners to create, shape and grow Danaher’s digital communications experience
- Owning and maintaining site analytics, metrics, and campaign reporting. In-depth knowledge of SEO and Google AdWords programs
- Three to five years’ experience in the field of digital communications including website updating, social media platforms, analytic tools, and other technologies
- Taking active role in designing and implementing yearly and issue based external and internal communication plans
3
Experience For PP Marketing & Digital Communications Manager Resume
- Special focus on targeting key stakeholders in the digital channels, segmentation and targeting and evaluation
- Audit and improve channels ensuring they are fit for purpose and meeting the needs of stakeholders
- Stay up to date with latest developments and systems in digital marketing and be the sparring partner for related questions and requests
- Support external and internal communication plans with generating both conventional and online content
- Provide expert guidance on digital content planning, production and channel management of digital production partners and agencies
4
Experience For Intranet & Digital Communications Manager Resume
- Create and develop print and digital communications consistent with Aftermarket’s overall marketing, sales and communications strategy
- Entrepreneurial strategist that consistently seeks and acts on opportunities to increase the organization’s digital communication presence
- Deep understanding of digital marketing and digital production. Proven experience delivering effective and innovative digital campaigns. Proven experience delivering a variety of digital assets, including rich media online ads, micro sites, and social media applications
- Proficient with Adobe Photoshop, Illustrator, InDesign, Framemaker, DreamWeaver, HTML, HTML 5, CSS
- Define content requirements and generate contents including communication plans, presentations, press release and stories for the al internal communication platforms
- Outstanding communications skills, both written and verbal in English
- Identifying ways to improve the media content for different users, target groups and digital media platforms
- Managing relationships with cross functional units to generate content for media communication
- Working knowledge of Word, Excel, PowerPoint, InDesign and Outlook
5
Experience For Digital Communications Manager, Marketing PR Resume
- Knowledge of Adobe Suite (InDesign, Photoshop and Illustrator) beneficial but not essential
- Develop and execute our channel, audience and content strategies and manage a continuous, meticulously planned and documented execution plan in cooperation with Customer Units, Business Units and Group Functions
- Work closely with other marketing and communication teams within the market area, Business Units, Group Functions to ensure key launches and campaigns/programs are supported
- Deliver consistent engagement growth and digital activation performance improvements
- Forecast and analyse channel performance and opportunities
- Plan and develop idea of a digital content management system for curated client communication
- Develop a methodology to illicit the adoption of RBC’s internal social collaboration tool and educate users and management on the value of using this community
- Work collaboratively with internal content owners and stakeholders to understand needs and develop solutions
6
Experience For Digital Communications Manager Resume
- Prepare and implement communication plans
- Become an authority on Lazard’s CMS system and train others on its use
- Create and manage Aftermarket content to various newsletters of Volvo’s Up to Speed, Mack’s Growler and Aftermarkets Partners
- Assure all work performed conveys the correct brand identity across customer experience touch points consistent with the multiple brand’s (Mack, Volvo, Road Choice) platforms and guidelines
- Work independently and manage responsibilities assigned
- Ownership and accountability to objectives, quality, budgets and timelines
- Strong organizational, planning, prioritization, and project management skills to effectively handle multiple projects simultaneously in a fast-paced professional environment
7
Experience For Digital & Communications Manager Resume
- Teamwork: able to work in an energetic team environment; effectively communicate and coordinate with team members, other corporate stakeholders and dealer/supplier business channels to ensure an integrated approach, maximize efficiency and increased output
- Work with NY teams to localise on-going social content plans - supporting each season’s collection, as well as seasonal campaign initiatives and local market activities supporting Retail, Ecommerce, Wholesale, Franchise, Licensee and CRM teams across Europe
- Develop creative campaigns that engage our key audiences on social media and drive awareness about GE Power Group’s value proposition, boosting the value of our advertising spend
- Experience in measures and effect of digital communication and functionality of its components
- Experience with digital and visual communication principles
8
Experience For Global Internal Digital Communications Manager Resume
- Overseeing publication of all blogs, including proofreading, editing and maximizing SEO
- Become proficient in managing content on company’s internal Hub site (intranet) and serving as a divisional expert resource on this technology
- Knowledge in Web-Content-Management / SEO, SEM, Web-Analysis and Web-Tracking / Mobile and Apps
- User-driven Content Delivery and Targeting
- Continually working with and train blog authors to ensure that blogs reflect best practices and Blackboard style
- Manage overall global intranet strategy (i.e. main page development, page/content governance for company-wide material, etc.), and work collaboratively with all key internal stakeholders to strategize, design, develop and maintain intranet sites
- Use analytics to help drive the evolution of the channels and the content included in each
- Manage corporate digital newsletter strategy (global and regional cadence and reach)
9
Experience For PP Marketing & Digital Communications Manager Resume
- Serve as global newsletter layout editor (compile content, distribute newsletter, collect and distribute analytics)
- Provide analytic insight and recommendations to the Manager of Internal Communications to help guide strategy and format, as well as the technical evolution of internal digital channels
- Identify opportunities to integrate content provided by business and topic experts for inclusion in internal and external channels where appropriate to maximize content delivery
- Maintain a presence on intranet governance committee; field questions from global users; oversee regional feature story posts to ensure global alignment; consult, create and maintain global content pages
- Drive and deliver the Brand’s social media strategy to align with the brands overall marketing strategy, and strengthen the messages communicated in ecomm and retail
- Manage and update all social channels daily and during brand’s events
- Constant research to keep the brand contemporary, innovative and interesting
- Moderation - Social Messages Follow Up (Post Comments and Facebook Private Message)
- Coordinate the digital activities with internal and external stakeholders
10
Experience For Intranet & Digital Communications Manager Resume
- Create the Digital Monthly Report
- Manage external agencies for content development
- Support and monitor customer service on social channels, and ensure close coordination with the ecomm team
- Manages the corporate content and improves the usability and design of the company website and intranet. Collaborates with internal teams to create landing pages and optimize user experience
- Oversees the social media strategy for the company, including the planning and execution of social media activities
- Manages the social content calendar, publishing, responses and moderation. Develops and updates social media policies, user guidelines and other internal documentation as appropriate
- Manages, monitors and assesses opportunities for CoBank’s brand usage within the within the company’s online communities
List of Typical Skills For a Digital Communications Manager Resume
1
Skills For Digital & Communications Manager Resume
- Solid negotiation skills with the ability to work with others to reach mutually agreed solutions
- Excellent verbal, visual, and written communications skills
- Build effective relationships in large, complex organizations and work effectively with diverse teams
- Demonstrates superior influencing and negotiations skills, with internal and external contacts
- Excellent written and verbal communication skills; ability to write copy, proofread and edit
- Excellent interpersonal skills – web master? Writing presenting drive
- Strong influencing skills, the ability to manage competing demands and advise leaders on digital communications
- Excellent writing skills (Russian and English)
- Excellent presentation skills; ability to command a room
2
Skills For Global Internal Digital Communications Manager Resume
- Strong presentation, creation and delivery skills
- Strong writing, editing and creative production experience – including long form and short form infographics, animations and videos
- Six or more years’ experience in a communications role; 5-7 years related experience in either advertising/marketing/PR agency
- Proficiency in interpersonal communication, presentation, problem solving and analytical skills
- Proven experience managing paid social budgets in an efficient manner on major social platforms
- Team player with outstanding interpersonal and communications skills
- Intermediate skills in MS Office Suite, Word, Excel, PowerPoint
3
Skills For PP Marketing & Digital Communications Manager Resume
- Analytical skills: track, measure, and report relevant metrics
- Proven experience developing and implementing internal enterprise social media programs
- Experience in high profile Corporate Communications or Communications role supporting globally branded organizations, preferably with agency experience
- Demonstrated experience managing a Drupal site and social media platforms including Twitter, Facebook, LinkedIn, Instagram
- Demonstrated experience using large complex content management systems (e.g., WordPress, Drupal)
- Work effectively with all levels of management and resolve problems in a timely manner
- Content management, advanced editorial skills
- Familiarity with software skills content management systems, project management methodologies, Adobe Creative Suite
4
Skills For Intranet & Digital Communications Manager Resume
- Experience in communications or marketing tasks and a strong business orientation with a strategic view
- Video editing skills are an advantage in the position
- Proven ability to use and apply AP Style. Technical and graphics editing experience in using HTML, CSS and Photoshop is required
- Strong experience in corporate brand and product positioning
- Proven Internet-based positioning experience
- Experience in 3+ years in display with strong exposure to programmatic media technologies: ad servers, DSPs, DMPs, ad exchanges, dynamic creative tools
- Collaborate effectively with Corporate and Sector Communications teams to drive social media success
- Working closely with Sr. Director of Communications, develop a blog strategy and calendar that aligns with corporate communications priorities
- Experience in data driven marketing, including A/B testing, personalisation, targeting, attribution modelling and other fundamental analytical tools
5
Skills For Digital Communications Manager, Marketing PR Resume
- Experience leading development of digital marketing programs, including email campaign development and social media messaging/platform management
- Experience in online monitoring/listening, intelligence gathering and reporting processes,
- Experience using email marketing, analytics tools and digital platforms such as Salesforce Marketing Cloud, Facebook, Google Analytics, Looker
- Previous experience using a publishing and monitoring platform (eg. Radian 6 or Salesforce Social Platform)
- Experience using digital media for social/behavior change and social marketing, social change and behavior change campaigns
- Extensive experience working with various digital channels and managing social communities
- Positive attitude, enthusiastic and able to comfortably operate in an ever-evolving and changing environment
- Seek out editorial opportunities, write, and edit compelling copy aligned with our communications priorities
6
Skills For Digital Communications Manager Resume
- Able to demonstrate how social campaigns deliver ROI and impact to broader business and marketing objectives
- Experience in leading pre-sales and client workshops as the subject matter expert
- Exceptional copy writing experience
- Experience in working with Adobe CC or Adobe CS6 (Illustrator, InDesign and Photoshop)
- Skilled in working with Microsoft Office Suite (Excel, PowerPoint, Word)
- Experience in Channel, Digital Marketing or Communications
- Experience in analyzing data to build recommendations to improve sales and churn trajectories
7
Skills For Digital & Communications Manager Resume
- Strong ability to collaborate with other business professionals
- Experience of delivering projects with multiple stakeholders
- Work closely with other department managers across SEO, eMerchandising and Analytics to deliver a consistent customer experience
- Experience in a communications position
- Experience and knowledge of international development programmes
- HTML and Adobe photoshop experience
- Personalisation experience would be highly advantageous
8
Skills For Global Internal Digital Communications Manager Resume
- Owns the development of the corporate blog and ensures a good rhythm of fresh content
- Develop strong relationship with key media and cultivate network with digital influencers
- Skilled in social media and mobile communication and/or marketing including story-telling
- Proven track record of leadership, collaboration, and ability to start-up/introduce a company-wide project
- Experience in a communications role
- Three years’ experience with project management and project implementation
9
Skills For PP Marketing & Digital Communications Manager Resume
- Professional experience with emphasis on using SalesForce (TargetX) workflows and digital communications
- Extensive experience creating digital content for web, mobile, social, video and audio
- Proven record in digital marketing
- Experience managing search engine optimization and the content strategy to drive traffic to Corporate digital space
- Proven knowledge of social media measurement and related business impact
- Extensive experience in design, development, and implementation of digital communications products across a variety of platforms
- Experience with HTML, Google Analytics, Microsoft Office, Adobe Creative Suite, WordPress, and Mailchimp
10
Skills For Intranet & Digital Communications Manager Resume
- Experience working in communications, marketing, and project management, particularly for complex infrastructure projects
- Working experience in communication and digital marketing
- Strong understanding of how online and offline tactics work together
- Experience owning all aspects of digital communications from creation to implementation and management
- Experience in corporate communications, digital communications or corporate marketing
List of Typical Responsibilities For a Digital Communications Manager Resume
1
Responsibilities For Digital & Communications Manager Resume
- Outstanding writing, editing and oral communication skills
- Experience monitoring and evaluating the effectiveness of all Corporate digital platforms
- Demonstrated experience developing digital video projects and related campaigns from conception through execution
- Strong knowledge and skill with PowerPoint
- Experience editing and creating video, graphic design, photo editing, cameras and video equipment and web-based content publishing desired
- Experience using digital and social advertising platforms, tools and campaigns to support corporate initiatives, such as recruiting
- Experience in content/copy production, writing, and editing background
- Experience with digital communications, including producing content for websites/blogs or channel-specific content (i.e. Facebook, Twitter, YouTube)
- Expertise in HTML, CSS, and experience with evolving techniques, tools and strategies for displaying content on the web
2
Responsibilities For Global Internal Digital Communications Manager Resume
- Experience using Google Analytics to monitor site traffic and behaviors along with marketing campaign measurement and management
- Experience managing web sites across all phases of design, testing, and production
- Demonstrated ability in creating quality materials in multiple formats under time pressure, and handling multiple projects and deadlines concurrently
- Experience in dealing with different cultures
- Excellent understanding of how to communicate with different audiences
- From 3 years work experience preferably as a Digital Marketing manager / Media / SMM manager
- Experience with social media systems such as Radian6/Marketing Cloud, HootSuite, etc
3
Responsibilities For PP Marketing & Digital Communications Manager Resume
- Identify ways to better personalize digital experiences and partner with engineering resources to realize required automation
- Work well with a broad range of stakeholders, and a proven record of working cooperatively and flexibly as part of a team
- Professional experience in marketing or communications
- Experience developing digital media and social media strategies and solutions
- Experience and knowledge of digital platforms and leading digital technology
4
Responsibilities For Intranet & Digital Communications Manager Resume
- Publish and disseminate NIAC’s content on the website and social media accounts, utilizing best practices to maximize distribution and effectiveness
- Co-ordinating appropriate user testing programmes and accessibility audits, and championing the user experience
- Build strong relationships with production partners to ensure seamless global execution
- Implement best practices in style, functionality and technology to enhance the user experience
- Able to manage multiple, complex priorities with demanding timeframes
- Continue to improve and update the website, to ensure it meets its users’ needs and optimize the users’ experience
5
Responsibilities For Digital Communications Manager, Marketing PR Resume
- Relevant experience in rolling out digital communications channels, e.g. Yammer, Internal Social Media, etc
- Experience supporting crisis or issues through social communications
- Develop strong working relationship with other business units, industry peers, and stakeholders, as needed to advance initiatives
- Corporate communications, senior-level executive communications and thought leadership experience
- Strong research and analytical abilities to showcase results, measurement
- Demonstrates a high level of energy and passion for the role
- Developing, socializing and enforcing corporate social media governance
- Planning and executing internal, external and marketing communications actions globally
6
Responsibilities For Digital Communications Manager Resume
- Seeking out and driving offline advertising opportunities/plans and campaigns with effort to tie-in press and promotional opportunities
- Collecting and disseminating social media best practices
- Developing/executing plans for social support of company and industry events
- Overseeing social media measurement, including the design and operation of relevant dashboards and reports
- Developing and maintaining a new website that helps build the DCC’s brand and supports our customers to roll out smart meters across the UK
- Developing and maintaining a new intranet site for the DCC to support our colleagues to collaborate on and deliver large scale programmes
- Commissioning digital content including videos, CGI, photography and infographics
7
Responsibilities For Digital & Communications Manager Resume
- Liaising with Accor Hotels Luxe Marketing & PR Directors to align opportunities within the Fairmont strategy
- Liaising with sales managers to align sales efforts with press/marketing efforts
- Developing and maintaining hotel information collateral and sales team collateral for promotion to specific markets
- Directing on-site photography and video shoots: press shoots, film location shoots, and internal marketing shoots
- Managing social component of crisis communications plan
- Managing the selection and implementation of specific social media technologies
- Working with the Director of Digital Strategy and Integrated Communications, define, manage and implement digital communications strategy for the corporation
- Delivering a digital communications strategy at the DCC
8
Responsibilities For Global Internal Digital Communications Manager Resume
- Managing the DCC’s social media presence, particularly around thought leadership
- Reporting: Collect and analyse data as part of the social media strategy; deliver headline figures for donor reports with performance and trend analysis
- Monitoring the media and producing regular reports to alert clients to potential issues and opportunities
- Advising clients and influencing senior internal stakeholders about digital communications best practice, risks and approaches
- Project leading incl. concept development and implementation, budgeting, scheduling, monitoring and controlling
- Work with Corporate Communications Director, Public Relations and Advertising Agency on developing and refining email marketing and social media strategies
- Responsible for staying abreast of the latest trends in digital communications in order to strengthen our messaging and brand positioning
- Develop and define email marketing plans and tactics through competitive research, benchmarking and messaging to achieve maximum engagement with clients
- Channel management: manage corporate communications channels, including content creation, partnerships and influencers, scheduling and posting
9
Responsibilities For PP Marketing & Digital Communications Manager Resume
- Responsible for all digital marketing including; display, remarketing, SEO, PPC, newsletters and tactical EDMs
- Extensive knowledge of digital media, website creation, content marketing, lead generation, analytics, SEO, CRM/email marketing
- Execute social media posting and blogging, content calendars, social media web analytics
- Expertise using social media analytics and advertising platforms
- Project manage the design, development and ongoing optimization of campaigns, working with our in-house creative team and external agencies as needed
10
Responsibilities For Intranet & Digital Communications Manager Resume
- Understand and report on key lifecycle metrics and identify opportunities to improve marketing's impact on product onboarding and renewal
- Manage day to day relationship with Digital Marketing team and supporting agency partners
- Knowledge of communication theories, practices and emerging technologies decision-making capabilities
- Plan and oversee the hotels advertising and promotion activities, including print, digital, and direct mail
- Social media manager (FB,TW, IN, G+, YouTube, Pinterest) – devising social media campaigns and engaging with bloggers and guests pre/post-stay
- Three years’ working with multiple communications media, including print and on-line
- Deep understanding of social media advertising and content strategy
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