Desktop Engineering Resume Sample
Jerel Kilback
885 Avis Canyon,
Los Angeles,
CA
+1 (555) 908 2347
Work Experience
Infrastructure Product Manager Desktop Engineering
08/2016
-
PRESENT
Chicago, IL
- Understand client’s current end-user environment and the future roadmap
- Working on catalog task requests, which includes building new desktop/laptop for new hire requests, deploying additional hardware’s (Monitors, keyboard, mice etc.) manual software installations like a regular Service Engineer (Dell Oncall Executives)
- Co-coordinating with other resolver groups in resolving typical issues as some of the issues requires multiple team’s effort in resolution
- Oversee the design, development and implementation of high quality workspace solutions that support HUB’s business strategy and drive significant value for HUB. Ensure these solutions deliver the scope of capability defined within the timeframes and budget established at project commencement
- Communication Skills: excellent verbal, writing and presentation skills with the ability to interact with a non-technical audience
- Strong interpersonal effectiveness: is self-aware of their own behavior and work style, as well as tolerant of different needs and viewpoints. Demonstrates interest in others opinions and shows consideration, concern and respect for other people
- Working with Jamf Pro and opensource products such as DeployStudio
- Experience with version control software (preferably Git, Perforce, etc.)
- Working with common UNIX daemons (syslogd, httpd, nfsd, sshd, etc)
Desktop Engineering
04/2011
-
05/2016
Phoenix, AZ
- Coordinating and Updating Desktops movement AMS Coordinating with Asset tracker for maintaining asset
- Work on issues related to Hardware /Operating system for both laptops and desktops
- Troubleshoot and resolve issue related to Outlook and Communicator
- Work to tight deadlines and effective prioritization of workload
- Provide automated solutions for Support team -
- Compile automated reports for compliance and security
- Ensure documentation within the End User Engineering team are stored and accessible from a single point
- Responsible for new product and service evaluation, design, implementation, testing, debugging, and documentation
- Responsible for the exploration of innovative tools and strategies and how they can deliver IT solutions that align with technical architecture, business plans and long term strategy
Desktop Engineering Intern
02/2004
-
01/2011
Philadelphia, PA
- Excellent communications skills. Ability to clearly communicate complex technical concepts
- Develop and manage effective professional working relationship
- Extend computer support for systems’ software and hardware
- Participate in EUC Field Service transition actives
- Assist and be part of Knowledge gathering and documentation from External Customers and/or Incumbents
- Work on End point compliance (Control parameters –AD /AV /SCCM and ET) and Software Harvesting (unauthorized software uninstallation)
- Technical support Application software for Desktops/Laptops
- Printers and Multifunctional device support
Education
William Jessup University
2000 - 2004
Engineer's Degree in Computer Science
Professional Skills
- Good communication skills and customer management experience
- Experience in experience in SCCM 2012, MSI Packaging, WS OS, Server OS, AD, Desktop Apps, Lan/Wan, Enterprise Antivirus, DLP
- Proven knowledge in scripting languages; VB Script, Batch Script, PowerShell Scripting
- Have strong scripting knowledge
- Project management with Service-Now or other ticketing systems experience
- Have experience with package development and deployment
- Have experience with Alteris or other deployment tools like SCCM
How to write Desktop Engineering Resume
Desktop Engineering role is responsible for software, engineering, digital, reporting, security, training, automation, supervision, communications, compliance.
To write great resume for desktop engineering job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Desktop Engineering Resume
The section contact information is important in your desktop engineering resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Desktop Engineering Resume
The section work experience is an essential part of your desktop engineering resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous desktop engineering responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular desktop engineering position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Desktop Engineering resume experience can include:
- Responsible for the evaluation, selection, and implementation of approved technologies that align with technical architecture, business plans and long term strategy
- Good understanding of windows 7 Operating System
- Experience in handling Incidents/ Change requests
- Proven ability to create applications/packages/ Collections using SCCM 2012
- Proven ability to analyze CCM logs while troubleshooting issues
- Driving & Monitoring Queue for ticket closure
Education on a Desktop Engineering Resume
Make sure to make education a priority on your desktop engineering resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your desktop engineering experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Desktop Engineering Resume
When listing skills on your desktop engineering resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical desktop engineering skills:
- Experience in Application Packaging using Install shield AdminStudio
- Experience with Desktop Engineering (8+ Years)
- Practical experience supporting Windows desktops
- Strong working knowledge of Microsoft WMI, PowerShell, VBScript, and automation
- 3 Experience Required (indicate depth & breadth)
- Owning SLA, KPI and driving Operations to meet Service level objectives
List of Typical Skills For a Desktop Engineering Resume
1
Skills For Infrastructure Product Manager Desktop Engineering Resume
- Working in a Munufacturing /Shop floor environment in current/prevoius job
- Third party conferencing solutions (Zoom, WebEx, GoToMeeting)
- Knowledge on Application packaging/repackaging
- High-level understanding on network, AD, group polices, user data backup, restore, drive encryption, remote troubleshooting of deployment issues
- Understand all the different desktop imaging strategy
- Coordinate with the offshore team for the ongoing delivery
- Escalation Tracking and own till closure
2
Skills For Desktop Engineering, Manager Resume
- Operational action points tracking and closure
- Windows Scripting – PowerShell
- Create a MSI using Install shield
- Provide day-to-day maintenance, troubleshooting, and administration of the software which are installed
- Daily dashboard publishing
3
Skills For Desktop Engineering, End User Services Resume
- BSc in Computer Science, Information Technology or related technical field
- Understand the importance of standardization & security
- Be able to formulate a full desktop deployment strategy for a 5000+ user company
- Be able to develop standards around desktops (new deployments)
- Understand how to migrate user profiles and create automations
- Understand Bit Locker, encryption technology
- Significant (5+ years) prior experience of operating systems standards (Windows XP, Windows 7), GPO’s, Registry Kernel level tweaks and similar platform technologies in a large-scale, complex, global environment, Experience of financial services industry would be a distinct advantage
- Significant prior experience of operating systems standards (Windows XP, Windows 7), GPO’s, Registry Kernel level tweaks and similar platform technologies in a large-scale, complex, global environment, Experience of financial services industry would be a distinct advantage
4
Skills For Senior Desktop Engineering Lead Resume
- Experience with BigFix ( Formerly Tivoli Endpoint Manager )
- Significant experience of infrastructure and application architectures, particularly with respect to VDI, MDM, automation techniques and managing ‘infrastructure as code’ leading to consistent delivery and to high levels of quality
- Significant experience in the automation of manual tasks and seeking out efficiencies by ‘shifting left’ where possible, for example the automation of Desktop provisioning and Application deployment, including end user self-service
- Good understanding of factory processes and manageing factory equipment
- Experience
- Knowledge in basic networking
- Systems knowledge of hardware platforms, and resources - CPU, memory, end-user devices, peripherals
5
Skills For Desktop Engineering Intern Resume
- Document and maintain Standard Operation Procedures, Work Instructions, and System Development Lifecycle Management
- Administrator knowledge of Office 365 suite
- Able to perform hands and feet support
- Provide end user assistance to fix the desktop issues
- Roll out OS patches
- Perform OS and anti virus updates
6
Skills For Desktop Engineering Analyst Resume
- Liaison between the offshore and the customer team
- Provide hands and feet support inside the data center
- Induction and KT to newly joined associates
- Mobile Device Management solutions (AirWatch, InTune, etc.)
- Other collaboration items as needed
- Knowledge on background installation, uninstallation and configuration processes of software like (Microsoft office, Skype for business and patches)
- Knowledge on IT infrastructure and client server application
7
Skills For Consultant Desktop, Engineering Resume
- Clearly document how packages are created and published
- Prepare migration designs, plans and approach
- Schedule the deployment of planned rolled out
- Technical expertise includes SCCM, Windows 10 Image rollout expertise, USMT, bit locker and associated tools
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