Customer Solutions Representative Resume Sample
Bud McDermott
366 Braun Park,
Dallas,
TX
+1 (555) 520 5131
Work Experience
Customer Solutions Representative Specialist
02/2018
-
PRESENT
New York, NY
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems
- Articulate clearly in writing and verbally. Add case resolution to Knowledge Management Service (KMS)
- Dispatch trouble tickets
- Follow-up to confirm case was dispatched
- Provide performance reports to EID's manager of support operations
- Facilitate inbound trouble ticket calls
- Transmit dispatch information to the appropriate servicing dealer
Customer Solutions Representative
07/2014
-
09/2017
San Francisco, CA
- Primarily interacting with other members of the sales team
- Assists team members: answers others’ phones when they are away from their desk; takes messages; processes their orders as needed
- Offer information and support to dealerships and consumers wishing to take part in the programs listed: GM Card Programs, Vehicle Purchase Program, Private Offer Programs
- Customer Service Representative is responsible for developing relationships with customers to coordinate all aspects of service
- Customer Service Representative is responsible for handling the entire business process from order receipt to product delivery for key customer accounts
- Customer Service Representative is responsible for assessing complex situations and make recommendations for resolution
- Customer Service Representative prepares invoicing and billing information
- Customer Service Representative enters and updates information in a customized company database
German Speaking Customer Solutions Representative
11/2010
-
05/2014
Houston, TX
- Customer Service Representative is responsible for interfacing with multiple departments to assure that project completion deadlines are met
- Reviews customer feedback related to customer entitlement& case management. Provide basic analysis of cases
- Participate in projects for process or quality improvements
- Work with escalated customers and recommends actions in post incident reviews
- Manage multiple tasks or cases simultaneously with minimal supervision
- Acts as the primary point of contact for these external customer requests, provides support, resolves issues, and ensure orders are fulfilled and delivered against service level agreements
- Processes all transactional fulfillment requests and ensures completion of all job requirements
- Processes, troubleshoots, and monitors the resolution of any applicable miscellaneous inquiries
- Works with other business stakeholders to support the fulfillment of all applicable external customer requests
Education
University of Phoenix - Omaha Campus
2005 - 2010
School's Degree in Business
Professional Skills
- Processing and analytical skills required
- Experience working effectively as part of a geographically-disbursed team
- Up to 6 months of prior general experience, or equivalent college level education required
- CS experience, preferably in a customer facing role
- CS experience, preferably in a customer facing role
- Experience in the field of I.T. and specifically the ongoing operational management of assets
- Strong web browser (i.e. Internet Explorer, Chrome) knowledge required
How to write Customer Solutions Representative Resume
Customer Solutions Representative role is responsible for email, gis, mainframe, finance, training, database, insurance, business, software, basic.
To write great resume for customer solutions representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Solutions Representative Resume
The section contact information is important in your customer solutions representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Solutions Representative Resume
The section work experience is an essential part of your customer solutions representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer solutions representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer solutions representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Solutions Representative resume experience can include:
- Utilize the necessary NGrid Systems, such as; CSS, STORMS, GIS (nondesign), PORD, AVLS, IDS, & SAP in order to manage jobs, invoice customers and investigate and solve customer inquiries
- Develop and maintain effective relationships with other business units in order to share best practice in customer / operations support and understand and challenge business decisions
- Promote and implement procedural best practices for customer request support in order to ensure all working practices are compliant with National Grid policies and regulatory requirements
- Excellent listening ability required for effective sales communication
- Experience
- Registering information and producing documentation
Education on a Customer Solutions Representative Resume
Make sure to make education a priority on your customer solutions representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer solutions representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Solutions Representative Resume
When listing skills on your customer solutions representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer solutions representative skills:
- Possess strong oral and written communication skills, and be customer focused to understand and appropriately respond to clients’ business needs
- Proficiency with PC and keyboarding skills with ability to multi-task with different applications
- Work effectively independently, with little management supervision
- Solid foundation and values of CS principles
- Solid foundation and values of CS principles
- Experience in customer service or telephone sales
List of Typical Skills For a Customer Solutions Representative Resume
1
Skills For Customer Solutions Representative Specialist Resume
- Strong communication skills via telephone or email required
- Good written and spoken English required
- Skill in use of Excel sheet, such as "vlookup", "IF", "FIND", "SORT", "Pivot table"
- Develop and maintain business continuity plans, reports, performance metrics, and prioritize workload
- Typically requires 6 months - 5 years general experience
2
Skills For English Speaking Customer Solutions Representative Resume
- Maintain excellent knowledge of our portfolio of products and services in order to understand customer’s needs
- Experience in B2B field sales or inside sales
- Ongoing coaching and career development
- Continuing education credentials paid by Prudential
- Training for your FINRA Series 6 and 63 registrations and 50 states insurance licensing. All registration fees and training material paid for by Prudential
- Understanding of basic order processes, systems configurations and documentation requirements
- Capable of working independently and striving for success while working in a team organization
3
Skills For German Speaking Customer Solutions Representative Resume
- Showcase the ability to communicate well (orally and in writing) working with the client’s consumers/customers
- Support sales and marketing managers as necessary regarding sales activities
- Ask probing questions in order to better understand customers current financial state
- Thrive in a fun, fast-paced, everchanging environment
- Multi task, learn and adapt quickly in an evolving environment.
- Multi task, learn and adapt quickly in an evolving environment
4
Skills For Senior Customer Solutions Representative Resume
- Possesses a general understanding of National Grid’s electric business
- Handle incoming calls, web and email queries for sales and pre-sales technical questions
- Provide Product Selection, Pricing, Quotation, Availability, Technical information and Proposal/Bid documents support to channel partners
- Perform online demos, sales pitches and training to channel partners and customers
- Flexible schedule availability to work evenings and occasional weekends due to business needs
- Desire to be collaborative and solutions oriented both in a team and individually
- Tiered promotional opportunities based on performance
- Microsoft Office 2003 - 2013
5
Skills For Customer Solutions Representative Resume
- Manage customer calls in such a manner as to maintain a high level of customer support and satisfaction exceeding every customer’s expectations every time. Achieve pre-determined service levels (i.e. call volumes, wait time metrics, abandon call rates)
- This is a salaried role with no cold calling
- 12 week paid training on Prudentials life insurance products, systems and procedures
- Be customer focused to understand and appropriately respond to internal and external client’s business needs
- Willingness to proactively accept responsibility, drive change and make decisions as required
6
Skills For Customer Solutions Representative Specialist Resume
- Demonstrates excellent communication and interpersonal skills with the ability to apply consultation procedures and negotiation skills while troubleshooting and defining resolutions within the practices and policies of the business
- Establish rapport with customers while maintaining a commitment to customer satisfaction
- Respond to incoming requests for cancellation of services and persuade our customers to remain with us
- Possess the technical ability to learn and use the necessary NGrid Systems, such as; CSS, STORMS, GIS (nondesign), PORD, AVLS, IDS, & SAP
- Follow procedural guidelines to resolve basic customer inquiries
- Meet program standards for quality, productivity, attendance and schedule adherence
7
Skills For English Speaking Customer Solutions Representative Resume
- Developing expertise with electronic sales documentation, order management, and bid and quote systems and tools, including standard report generation and data search
- Mastery in local language and moderate to high proficiency in English
- HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives
- Attend weekly 1:1 with District Sales Manager to review previous week’s activity, results, pipeline and discuss current week’s plan and prepare for upcoming activities to drive revenue
- Work experience in a helpdesk or call center environment
8
Skills For German Speaking Customer Solutions Representative Resume
- Review customer issues and highlight relevant information in order to enable analysis of key themes and trends
- Make prospective calls to outside field sales, channel partners, contractors and project engineers
- Maintain relationships and favorable contacts with current and potential accounts
- Review quote activity and initiate follow up when needed
- Review and maintain long term agreements
9
Skills For Senior Customer Solutions Representative Resume
- Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations
- Receive, log and assist in resolving channel partner and end customer complaints. Resolve customer issues/problems. Coordinate with other inter-company departments in order to satisfy customer needs
- Answering inbound customer calls, emails, and chats
- Multi-task in a fast paced manufacturing/office environment
- Understand how to follow a lead, nurture an opportunity, and ask for a quote
- Positive attitude, highly motivated, competitive and a self-starter
- Identifies and routes incomplete information to senior staffers for resolution
10
Skills For Customer Solutions Representative Resume
- Generates standard reports, documents, and dashboard information refreshes
- Implements changes and updates to reports, forms and processes as directed
- Finding the quickest and most effective solution to customer issues such as service orders, service disconnection/reconnection, service complaints, billing, payment arrangements, web account access/use, gas-related emergencies and special campaigns/promotions
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