Customer Service Senior Analyst Resume Sample
Chelsie Russel
6352 Ritchie Centers,
Phoenix,
AZ
+1 (555) 757 6445
Work Experience
Customer Service Senior Analyst
12/2017
-
PRESENT
Philadelphia, PA
- Strengthen the client relationship and ensure the delivery of market-differentiating service by acting as the client’s advocate, anticipating client needs, and developing client confidence in Citi’s products and processes
- Focus on proactive service management through relationship, scorecard, and billing analysis, combined with a detailed understanding of the client’s business and unique Treasury requirements
- Act as client advisor in the client’s interest while driving cross-regional & cross-functional process improvement opportunities
- Through proactive engagement understand the client’s service needs and gaps while delivering global consistency
- Primary day-to-day focal point of contact for key/high revenue global client - Federal Reserve Bank of New York
- The Global Customer Account Specialist serves as the Clients’ primary contact. They provide operational account management at a corporate client level
- Continually increase their own knowledge and understanding of the clients’ card program and Citi’s global product offering
- Day-to-day issue resolution with key contacts at the client’s organisation
Team Coordinator Customer Service Senior Analyst
11/2011
-
10/2017
Houston, TX
- Provide training, coaching, and direction to other team members
- Drive change across functions/regions to improve the client experience
- Act as liaison for key internal and external business contacts on asset conversions, system entitlements
- Lead member on client conference calls and service reviews
- Train others and provide feedback to ensure 100% cross training for all staff
- Perform PCM management , including creating, reviewing and updating documentation
- Relationships management skills - Increasing ability to develop client and partner relationships regionally and globally, Increased ability to navigate internal, vendor or client organizations
- Exposure to different aspects of international trade, including new products and structures relevant to Trade business
Customer Service Customer Service Senior Analyst
10/2006
-
07/2011
Los Angeles, CA
- Direct contact with external Citibank clients
- Exposure to senior management across functions
- Liaise with client to understand their service needs in order to match them to our delivery capabilities, interface with Citi’s internal departments on their behalf
- Proficient computer skills: Microsoft Excel, Outlook, Word and PowerPoint
- Increased depth of overall Treasurary and Trade Product knowledge
- Managing efforts related to supporting the timely, accurate, and efficient delivery of rebates, rebate reserve processing, and related financial reporting
- Liaison between Commercial Cards Operations and the Financial Controllers organization to speak and report out weekly, monthly on variances and potential breaks. Responsible for monthly deliverables related to ledger positioning and commentary
- Quality control to ensure accuracy of the analysis using available tools to monitor and validate systemic and manual processes that support various ledger entries and calculations
Education
University of Phoenix - Chattanooga Campus
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Demonstrated ability in MIS, data retrieving and manipulation as well as proficient analytical skills
- Excellent written and oral skills to interact with both internal partners and external clients
- Excellent interpersonal skills
- Proven leadership skills essential
- Management/coaching experience. Proven success as a leader within a team, including training and motivating others
- Display well-developed ability to schedule work, managing time effectively and prioritizing accordingly
- Good Microsoft skills including Excel, Word, Outlook and Powerpoint
How to write Customer Service Senior Analyst Resume
Customer Service Senior Analyst role is responsible for microsoft, business, reporting, analytical, leadership, word, powerpoint, consulting, finance, securities.
To write great resume for customer service senior analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Senior Analyst Resume
The section contact information is important in your customer service senior analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Senior Analyst Resume
The section work experience is an essential part of your customer service senior analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service senior analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service senior analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Senior Analyst resume experience can include:
- Communication: Effective telephone and writing skills necessary to interact both internally and externally with senior level professionals
- Excellent written, oral, and presentation skills to interact with both internal partners and external clients
- Position requires a solid background in Electronic Banking, as well as proven proficiency in resolving Internet-based Financial Reporting issues
- Organisational and administrative skills
- Effectively liaise with other Client Operations teams and departments to resolve issues, share knowledge and drive process improvements
- Planning/Organizing: Ability to multi-task and prioritize team assignments/workloads
Education on a Customer Service Senior Analyst Resume
Make sure to make education a priority on your customer service senior analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service senior analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Senior Analyst Resume
When listing skills on your customer service senior analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service senior analyst skills:
- Excellent prioritization and organizational skills
- Communication: Effectively influence peer and CSO behavior through positive messaging utilizing a "coaching" approach
- Strong work ethic, self-motivated drive and proactive working attitude; Passion for innovation. Dynamic, demonstrate high level of initiative
- A strong understanding of Client Operations related functions and processes – payments experience
- Proven effectiveness in organizing several complex tasks simultaneously
- Detail oriented with superb organization skills
List of Typical Experience For a Customer Service Senior Analyst Resume
1
Experience For Team Coordinator Customer Service Senior Analyst Resume
- Self-motivated, highly energetic, analytical problem solvers, and possess strong relationship management skills
- Experience leading and participating in key departmental initiatives and projects
- Extensive years of banking experience
- Driven, resilient and tenacious, able to apply the learning from set-backs or challenges to good effect
- Service orientation, professionalism, being proactive and strong client focus
- Support and strengthen Client needs in an efficient, effective and professional manner and handle exceptional requests
2
Experience For Avp-customer Service Senior Analyst Resume
- Understanding of trade processing and life-cycle for Equity product type. Including trade capture, settlements and reconciliations for the product area
- Assist with PCM management; including creating, reviewing, and updating documentation
- Assist Team Managers in preparation of and during audit reviews, and in implementing required changes recommended by Regulator, Audit, Business Monitoring, etc
- Participate in ongoing projects to improve rebates, metrics, MIS, and analysis streams, while ensuring daily deliverables are met
- Manage process documentation. Create, review and update (as needed) including procedures, user manuals, and training guides
- Complete reporting requirements with SM on all control items ensuring consistency across the department
- Aptitude for utilizing reporting tools, applications
- Proficient in utilizing reporting tools, applications, and systems
3
Experience For Correspondence Customer Service Senior Analyst Resume
- Trade booking: Monitor clients trading activity and book trades to the client’s account where necessary
- Manage and assist with on-boarding of new agencies or accounts, migrations, as well as updates and maintenance activities
- Keep updated on all new market and regulatory requirements affecting client portfolio/base
- Look to actively develop relationships with all Clients setting up regular phone meetings and be recognized as the escalation main point of contact
- Liaise with other departments within Citi such as Product Control, Settlements, Margin, Asset Servicing
- Ensure that daily exposure reports are checked and covered at COB for all Client being covered
- Maintenance and tracking of metrics and relevant MIS team
- Education: Qualifications in finance / operations / banking discipline would be advantageous. Eg: Citi Cert in Financial
- Ability to create a positive culture in line with the OandT Operating principles
4
Experience For Avp-global Customer Service Senior Analyst Resume
- Qualifications in finance / operations / banking discipline would be advantageous. Eg: Citi Cert in Financial
- Ability to liaise with demanding clients
- Provide superior service and timely resolution to high profile & sensitive government clients
- Provide second level technical phone, email, and customer support for federal agencies, financial institutions, and partners
- Host, lead, and participate in regular/adhoc client conference calls, seminars, Webex User training sessions and service reviews to both small and large audiences
- Draft and distribute user communications related to events, outages, upgrades, incidents, etc
- Metrics / MIS – Perform data/trend analysis and produce reports for internal and/or external distribution including compiling various metrics and data for two applications
- Work remotely on weekends, as needed, in support of scheduled events i.e. release deployments, change requests, disaster recovery exercises
5
Experience For Customer Service Customer Service Senior Analyst Resume
- Provide 24/7/365 on-call support and handle escalations through to resolution
- Day-to-day designated point of contact for portfolio of clients
- Responsible to follow up on all Out of Standard cases for their clients
- Through proactive engagement understand the client’s service needs and gaps
- Identify and action process improvements
- Drive short and long-term projects
- Relationships management skills - Increasing ability to develop client and partner relationships, increased ability to navigate internal, vendor or client organizations
- Metrics / MIS – Utilization of various applications
- Increased depth of overall Treasury and Trade Product knowledge
6
Experience For IT Customer Service Senior Analyst Resume
- Act as the clients ‘Single Point of Contact’ for all queries and engage with Global partners where necessary to meet our client’s requirements
- Lead and participate in cross departmental initiatives
- Proactively review and resolve problems by conducting necessary analysis, liaising with internal teams and departments across the globe, with escalation where required
- Provide client with MIS/scorecards to enable them understand their transactional and inquiry activity. Host review calls to discuss and analyze these and work with clients to improve their productivity improve their productivity and usage of selfservice tools where applicable
- Develop and maintain excellent client contacts and materials, supported by face to face customer visits and calls
- Escalate customer feedback, processing delays and errors appropriately
- Proactively inform customer about problems (system failures, market issues) and provide regular updates to resolution of issue
- Co-ordinate and control special transactions (mergers/acquisitions/tax payments etc) where applicable
- Ensure adherence to all departmental standards/KPI’s and ensure a pristine control environment maintained at all times
7
Experience For Customer Service Senior Analyst Resume
- Act as the clients ‘Single Point of Contact’ for all queries and engage with Global partners where necessary to meet our client’s requirements
- Provide client with MIS/scorecards to enable them understand their transactional and inquiry activity. Host review calls to discuss and analyze these and work with clients to improve their productivity improve their productivity and usage of selfservice tools where applicable
- Regular communication with clients, business desk, with focus on Client Service
- Dedicated support to the Business/desks for client issues
- Participate in any new businesses initiatives such as new processes and products and define new trading flows, define key responsibilities and see through to production
- Partial management to deliver projects raised through the team
8
Experience For Team Coordinator Customer Service Senior Analyst Resume
- Point of escalation for any internal or external issues raised on behalf of clients
- Work together with Prime Finance overseas locations to streamline processes and share knowledge across entities
- Review all clients cash / portfolio / reconciliations and ensure that any breaks are cleared in a timely manner and they do not age
- The Senior Client Account Specialist serves as the Clients’ primary contact. They provide operational account management at a corporate client level
- Assist the Call Center and Back Office functions with day-to-day cardholder problem resolution — very little direct contact with cardholders
- The Senior Client Account Specialist is a key part of the Relationship in conjunction with the Account Manager
- Frequent proactive client communication. Lead regular conference calls. Schedule, organize and lead regular client service reviews in collaboration with Account Management and other functional areas where relevant
9
Experience For Avp-customer Service Senior Analyst Resume
- Day-to-day issue resolution with key contacts at the client’s organization
- Maintain Action Log and update regional/global teams and client as needed
- Create Opportunities for Proactive Program Improvement. Practice effective continuous process improvement within Operations and with our clients to reduce errors, bottlenecks and ultimately, costs
- Grow programs, changes to scope, additional spend types
- Team player with other Senior Client Account Specialist and organizational partners
10
Experience For Correspondence Customer Service Senior Analyst Resume
- Ensure the teams is in a position to deliver on all team goals
- Act as the first point of escalation for teams, internal and external Clients
- Coach team members in all aspects of their job
- A thorough understanding of the client’s business and unique treasury requirements is necessary to simplify the client experience by taking cross-regional and cross-functional ownership thus ensuring a timely and satisfactory client experience at all times
- Be available to travel as required for client visits, workshops etc
- Improve client experience by acting as the escalation point for complex WorldLink issues. Responsible for driving resolution for all North America escalations received by COS team
- Contribute to WorldLink transformation initiatives. This includes streamlining processes, developing WorldLink training material and increasing the WorldLink SME pool across NA Client Operations
- Interpersonal skills – communication, delegating, presentation skills, relationship and team building, collaboration
- Utilize SME knowledge of the WL Product to train/mentor junior team members
List of Typical Skills For a Customer Service Senior Analyst Resume
1
Skills For Team Coordinator Customer Service Senior Analyst Resume
- Strong investigative and analytical skills
- Team player with strong interpersonal and communication skills
- Technological Proficiency/ Knowledge: Advanced navigation skills within the product proprietary systems that support the business
- Forge strong relationships with demanding front office partners
- Experience managing relationships with top-tier corporate clients and gov’t
2
Skills For Avp-customer Service Senior Analyst Resume
- Manage a team of Corporate Service Officers to ensure incoming Client queries are dealt with in an efficient and effective manner
- Ensure incoming enquiries are dealt with in an efficient and effective manner
- Simplify the Citi network and footprint for our key clients, to enhance the Client Experience
- Support and strengthen customer needs in an efficient, effective and professional manner and handle exceptional requests when required
- Simplify the Citi network and footprint for our key clients, to enhance the Client Experience
- Develop strong professional relationship and internal network
3
Skills For Correspondence Customer Service Senior Analyst Resume
- Global Client Experience: Maintain client focus, understand client needs and drive customer satisfaction
- Global Client Experience: Maintain client focus, understand client needs and drive customer satisfaction. Anticipate client needs and exceed their expectations
- Effective management of complex decision making
- Effective in working cross functionally with global and regional partners and vendors
- A strong understanding of Client Operations related functions and processes
- Learn or have experience using Web Tools used for Commercial Cards
4
Skills For Avp-global Customer Service Senior Analyst Resume
- Effective in working cross functionally with global and regional clients/partner
- Cash management and financial services experience
- Experience is required
- Demonstrate a Proactive approach to work
- Highly experienced self - starter that tasks independent initiative
- Service orientation, professionalism, proactiveness and strong client focus
- Strong technical knowledge of Citi systems
- Experience with Cash Management products
5
Skills For Customer Service Customer Service Senior Analyst Resume
- 2 – 3 years’ experience with Cash Management products
- Leadership skill – Ability to multitask, influencing others, and ability to negotiate
- Influence the client to ensure that their program operates optimally for both them and Citi
- Develop and maintain excellent Client contacts, supported by Client visits and calls as appropriate
- Monitoring of team capacity / coverage to ensure teams adequately staffed to receive Client calls
6
Skills For IT Customer Service Senior Analyst Resume
- Monitoring of team email boxes to identify process improvement opportunities and to ensure sufficient controls are in place
- Ongoing Program Analysis
- Work with Product teams for defect tracking, developing enhancements, and new release testing and Training
- Organize learning documents, contacts, and calendars essential to identifying and resolving issues in a timely manner
- Perform system access follow-up for trainees before performing training to clients
- Partial involvement in recruitment and staff retention through on-boarding and goal setting
- Assist staff members with questions and provide opportunities for team members to develop through on the job training, task assignment and coaching
- Co-ordination of ISO coaching at all levels to include coaching to new staff, preparation for internal audits and preparation for re-certification of BSI audit
- Deliver Training to users of CitiDirect for Securities Portal both internal and external; on-site or via web conference
7
Skills For Customer Service Senior Analyst Resume
- Provide a call report whenever training is completed
- Responsible to track issues and bring to closure
- Perform UAT testing for technology on an as needed basis
- Create reports for internal and/or external distribution by understanding the businesses needs
- Lead changes to and documentation of the phone system and email routing
- Assist with managing the knowledge management system
8
Skills For Team Coordinator Customer Service Senior Analyst Resume
- Teamwork/ Interpersonal: Ability to relate to others, provide back-up coverage for team members and assist team members during high volume periods
- Assist with CoB (Continuity of Business) testing
- Perform analysis on trends and best practices while suggesting improvements based on analysis
- Organise and control proactive communication to clients on potential work impacting issues. (System failures, market issues)
- Focus on quality, ensuring all processes are conducted to the highest standard
9
Skills For Avp-customer Service Senior Analyst Resume
- Use of initiative and sound judgment
- MIS manipulation and summary report generation
- Discretion in relation to sensitive information
- Update the Helpdesk SharePoint Website with clear, current and applicable process documents
- Manage and build curricula for Citidirect for Securities product and Services
- Coordinate your schedule with all trainers/calendar to maximize time and track coverage
- Provide consultative advice to internal/ external clients on how to integrate products or services into their environment
10
Skills For Correspondence Customer Service Senior Analyst Resume
- Provide assistance to Service team/operations and CSM for system related issues that requires a subject matter expert
- Ensure customer queries are answered in the most efficient way possible
- Work closely with all stakeholders in particular Global Service Executives, to implement process improvements for our clients
- Work with partners to educate our Grow clients on Citi’s platform and capabilities
- Participate and Lead in department projects and initiatives
- Work closely with all stakeholders in particular Global Service Executives, to implement process improvements for our clients
List of Typical Responsibilities For a Customer Service Senior Analyst Resume
1
Responsibilities For Team Coordinator Customer Service Senior Analyst Resume
- Ensure that adequate telephone coverage is available at all times
- Ensure that all escalations and Client complaints are actioned on a timely basis with resolutions and/or recommendations communicated to the Client
- Ensure that regular reviews of self service options are completed
- Ensure that regular Service Reviews for specified Clients are completed
- Responsibilities for team’s system profiles and assist system access process for new hires
- Compilation and issuance of daily and weekly MIS for team
- Review daily stats for each team member and provide feedback as appropriate
- Act as primary point of contact for team members and management
- Ensure staff morale is high at all times and that team is motivated
2
Responsibilities For Avp-customer Service Senior Analyst Resume
- Monitor quality of calls made and received by members of the team
- Write and deliver monthly one to ones with relevant supporting MIS, client feedback, training completed etc for each member of the team on a timely basis. Share feedback with SM and governance manager and maintain communication flow with the department
- Review of versatility matrix, identify training gaps, and plan training/coaching
- Participate in any Department projects as required and support manager and Department Manager in achievement of overall department goals
- Increase industry knowledge of the client segment to ensure the client receives the highest quality service
- Take full ownership of escalations and system issues. Engage in BCC calls, provide input on the calls and communicate appropriately to clients on any impact until resolution of issue. Continuously notifying manager and overall department of issues, trends and resolutions
- Level of performance is regarded as a benchmark for other members of the team
- Technological Proficiency/ Knowledge: Advanced knowledge of systems/applications -Communication: Effectively influence peer and CSO behavior through positive messaging utilizing a "coaching" approach -Business Knowledge: Possess advanced knowledge of the WorldLink product and nature of our client services
- Teamwork/ Interpersonal: Execute against department goals and deliver results independently; demonstrate strength in communication, influence, and service excellence
3
Responsibilities For Correspondence Customer Service Senior Analyst Resume
- Leading People / Embracing Diversity: Ability to lead team, project manage, inspire collaboration and intellectual curiosity, provide training and guidance, implement opportunities for best practice adoption Experience
- Manage the complexities of international trade operations in a multi-party transactional environment
- Evaluate complex issues with the potential for substantial business impact
- Valuing Diversity: Demonstrates an appreciation of a diverse workforce; appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisation success
- Anticipate client needs and exceed their expectations
- Technological Proficiency/ Knowledge: Advanced knowledge of systems/applications
- Business Knowledge: Possess advanced knowledge of the WorldLink product and nature of our client services
- Shared Responsibilities: Fully understand and abide by Citi’s values. Own responsibility to our clients, to each other and to our franchise
- Leading People / Embracing Diversity: Ability to lead team, project manage, inspire collaboration and intellectual curiosity, provide training and guidance, implement opportunities for best practice adoption
4
Responsibilities For Avp-global Customer Service Senior Analyst Resume
- Proficient Technical skills in various Microsoft Office Tools particularly Excel (pivot tables, vlookup, macros/VBA), Visio, and Access
- Qualified Chartered Accountant / MBA
- Strong Leadership skills – coaching, mentoring, providing feedback, facilitating training, ability to multitask, delegating and assigning tasks, influencing others, strategic planning, ability to negotiate
- Work independently and as a team member, with both internal and external partners, in person and via email, instant messenger and phone, with minimal supervision
- Effective project management skills and ability to manage many competing priorities. Capable of organizing several tasks simultaneously in order to accomplish goals and meet deadlines
- Relationship Management experience. Strong relationship building and interpersonal skills with a client focus. Ability to influence and lead business partners to drive results
- Effective and superior verbal/written communication skills: experience presenting to diverse audiences including clients, users, business partners and/or leadership at all levels
- Demonstrated active listening skills for problem identification and resolution
5
Responsibilities For Customer Service Customer Service Senior Analyst Resume
- Analytical ability to assess complicated processes/issues and troubleshoot complex technical issues and deliver practical solutions. Strong problem solving, time management and analytical skills with the ability to share clear and concise recommended course of action (s) to various stakeholders and escalate items appropriately
- Quick learner of new technologies and business knowledge. Aptitude for utilizing reporting tools, applications and systems
- Schedule flexibility (early and late starts, weekends where and as needed)
- Drive results in a fast paced / goal oriented environment
- Travel: As required for client visits
- Execution focused, overcomes obstacles and minimizes bureaucracy
- Innovatively develop solution proactively and identify opportunities for efficiency
- Perform trending/root cause analysis and integrate with Product and Sales to identify and implement optimal solutions for NA clients. Engage in consultative solutioning with cross-functional partners to enhance the WorldLink product offering
- Able to identify escalation issues and properly advise tech support, management and operations as necessary
6
Responsibilities For IT Customer Service Senior Analyst Resume
- Multi-task as part of your daily-routine
- Work independently; each team member works directly with Clients, Account Management, Operations and CDS Technology
- A commitment to the delivery of quality customer service
- Ability to work independently within a team environment
- Project Management - Not fully necessary but would be advantageous
- Maintains a control focus at all times
7
Responsibilities For Customer Service Senior Analyst Resume
- Ability to understand complex concepts
- Demonstrates sound judgment and professionalism in decision making/problem solving, dealing with a variety of escalations from the team and escalating to own manager if appropriate
- Program management or project management
- Test new features/functions
- Lead and deliver projects
- French is a requirement
8
Responsibilities For Team Coordinator Customer Service Senior Analyst Resume
- Identify and implement process improvements to reduce operating deficiencies and improve productivity across products within Electronic Banking Support and Client Service
- Engage partners to focus on issues and opportunities to streamline process through automation, elimination or simplification
- Drive & maintain departmental performance against goals as established by the business head
- Opportunity to work with various Citi branches and Products
- Client management for a designated portfolio of clients
- Participate in Client Visits and presentations
- Opportunity to implement change/improvements
9
Responsibilities For Avp-customer Service Senior Analyst Resume
- Schedule/Hours: Mon-Fri 11am-8pm
- Build a global profile
- Opportunity to work with various Citi branches and Product
- Work with partners to educate our Grow clients on Citi’s platform and capabilities
- Diligent and punctual
- Global Client Experience: Maintain client focus, understand client needs and drive customer satisfaction. Anticipate client needs and exceed their expectations -Shared Responsibilities: Fully understand and abide by Citi’s values. Own responsibility to our clients, to each other and to our franchise -Planning/Organizing: Ability to multi-task and prioritize team assignments/workloads
- The primary function of the Customer Service Sr. Analyst is to act as an SME for our WorldLink Client Operations Service (COS) team. Citi’s top 250 clients drive 95% of WorldLink revenue, 113 currently of which are NA based. The WL COS SME is designed to support this important client base, and the function includes the following 3 primary categories
Related to Customer Service Senior Analyst Resume Samples
Contract Analyst, / Contract Analyst Resume Sample
Work Experience
• Current driver’s license, car registration and auto insurance required
• The Analyst has primary responsibility for the submission of campus requests for research funding to government agencies and non-profit entities (educational institutions, foundations, and research organizations)
•...
Professional Skills
• Reviews and approves quotes up to a certai...
• Produce contracts based on the approved of...
• Experience completing multiple assignments...
Customer Service Analyst Resume Sample
Work Experience
• Client Complaint - Lead independent review and investigation on client complaints and drive actions to address client’s concerns
• Provide analysis on variety of data points—order blocks, open orders, service KPI’s, etc.,
• Approves credit and RMA’s pertaining to the product ...
Professional Skills
• Exceptional interpersonal skills; able to ...
• Outstanding customer service, verbal and w...
• Excellent analytical, decision-making and ...
Senior Customer Service Resume Sample
Work Experience
• Or above working experience in insurance industry with solid customer relationship management experience of which 8 years at management level
• Patient, attentive to details with good problem solving and organizing skills
• High EQ with flexible working attitude to accept dif...
Professional Skills
• Excellent customer relationship management...
• Self motivated professional with excellent...
• Strong organizational and time management ...
Center Support Resume Sample
Work Experience
• Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls
• Assist in the physical installation and maintenance of datacenter hardware, including but not limited to mainframe, storage, server, network, and telephony systems
• As...
Professional Skills
• Strong organizational skills, high level o...
• Experience using problem solving skills, b...
• Strong analytical and reasoning skills--ab...
Tech, Tech Support Resume Sample
Work Experience
• Working knowledge in the following
• Firewalls, Intrusion Detection System Brands & technologies, Packet sniffers and Vulnerability Network Scanners would be an added advantage
• Secondary focus is to assist online support team with expertise for key customers’ issue for ...
Professional Skills
• Under general direction, provides customer...
• Strong analytical, problem solving, multit...
• Strong verbal communication and listening ...
Expert Support Resume Sample
Work Experience
• Good knowledge of the Results Management
• Good ICT skills, knowledge of ERP systems
• Experience in dealing with stakeholders
• Working in international Business
• Knowledge of sales systems, forecasting and basic financial manag...
Professional Skills
• Strong relationship skills and ability to ...
• Execute flawlessly on day to day tasks by ...
• Excellent verbal and written English commu...