Customer Service Assistant Manager Resume Sample
Betsy Robel
1653 Eula Pike,
San Francisco,
CA
+1 (555) 202 7565
Work Experience
Assistant Customer Service Manager
06/2015
-
PRESENT
Boston, MA
- Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations
- Foster a positive and inclusive environment to associates
- Manage the Office/Front End/Service Center operations in accordance with established department standard practices
- Manage work schedules to effectively maintain customer service standards and meet associates’ personal needs
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine, scanner, computer, and calculator
Customer Service Assistant Manager
06/2011
-
02/2015
Phoenix, AZ
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Have sufficient visual activity to check ID cards, checks, invoices and other written documents
- Manager customer’s on-line orders and associate work schedules to effectively maintain customer service standards and meet associates’ personal needs
- Perform repetitive hand and arm motions while standing/walking the majority of the shift
- Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion
- Push or pull up to 75 pounds on occasion
- Gather up to five shopping carts and push them to designated areas
- Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Have sufficient visual acuity to read the RF unit display screen as well as check identification cards, checks, invoices and other written documents
Assistant Manager of Customer Service
11/2007
-
12/2010
Detroit, MI
- Promote customer goodwill by role modeling and providing high standards in customer service
- Assist in managing work schedules to effectively maintain customer service standards and meet associates’ personal needs
- Ensures that Hospitality and Customer Service team members are equipped to deliver service excellence through side-by-side monitoring, coaching, call monitoring, letter writing, one-on-one meetings, and definition and resolution of any training requirements
- Maintains Customer Service and Hospitality case management service levels at a maximum response time of seven days; and department phone call handling expectations meeting 95% answered calls within ten seconds and no allowance of abandoned guest calls
- Recruits, develops, and motivates direct reports
- Identifies areas for improvement and training needs required to exceed customer expectations
- Analyzes and manages the performance of each team member and the department against agreed KPIs and service levels taking into account business demands, staffing, and telephony and database statistics
Education
Strayer University - Rockville Campus
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- Proven ability to establish and achieve service levels and agreed KPIs with strong analytical skills to demonstrate service
- Excellent verbal and written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
- Excellent communication skills in English, including the ability to write clearly and succinctly as well as the ability to speak clearly and be a good listener
- Excellent written and verbal communication skills with exceptional attention to details
- Proficiency in core computer systems (Microsoft Excel, Outlook; SAP) with strong written, verbal, and professional communication skills
- Core Competencies and/or Skills required: plan, prioritize, lead large groups, develop people, execute, etc
- Excellent interpersonal, organizational, communication and customer service skills
How to write Customer Service Assistant Manager Resume
Customer Service Assistant Manager role is responsible for customer, training, finance, security, microsoft, analytical, digital, retail, securities, database.
To write great resume for customer service assistant manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Service Assistant Manager Resume
The section contact information is important in your customer service assistant manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Service Assistant Manager Resume
The section work experience is an essential part of your customer service assistant manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer service assistant manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service assistant manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Service Assistant Manager resume experience can include:
- Related working experience, preferably in publishing industry
- Manages resources through effective workflow planning and forecasts
- Min. 5 years working experience in insurance or financial industries
- Helping to train new staff and ensure that all ‘on site’ training has been completed (including relief officers) within the correct time frames
- Have a total understanding of MPP, labor analysis, scheduling and ordering
- Ensure that all fire alarm / panel training is conducted during a new officer’s 5-day site induction and ensure all complete the specific training matrix
Education on a Customer Service Assistant Manager Resume
Make sure to make education a priority on your customer service assistant manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service assistant manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Service Assistant Manager Resume
When listing skills on your customer service assistant manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer service assistant manager skills:
- Strong communication and leadership skills with high problem solving capability
- Experience in Customer Service, sports or consumer goods industry and excellent knowledge of Customer Service processes
- Good interpersonal skills and computer literate
- Proficient computer skills including Microsoft Office Suite including Excel, Word, and PowerPoint (ability to create, edit, and save)
- Uses ingenuity in dealing with ambiguous situations and guides others to cope effectively
- Good knowledge and experience in complaint handling is preferable
List of Typical Experience For a Customer Service Assistant Manager Resume
1
Experience For Assistant Customer Service Manager Resume
- Customer-oriented with good interpersonal skill
- Manage service areas to ensure fast, efficient and accurate service to maximize the customer experience
- Coach, Mentor and Motivate team with excellent people engagement
- A proven team player with a ‘can do’ attitude
- Recommend new procedures when necessary to ensure the continued smooth running of the Centre and Car Parks
- Produces reports and comprehensive data to support team output
- Handles and resolves escalated issues as required by team and management
- Ensures all team members comply with business and department policies and procedures, including all Company products, marketing initiatives and promotional activities
- Monitors service given to ensure it delivers the Company's philosophies; friendly, courteous, accurate and helpful, and implements improvements as necessary through Quality Assurance processes and monitoring
2
Experience For Assistant Manager, Customer Service Resume
- Makes cost efficiency improvements where possible through improved process restructure
- Manages, owns and implements new key initiatives and projects across the department as required
- Attends management meetings contributing vital business data and feedback from the department and team and ensuring effective and timely cascade of business information back to the team
- Works with department training team to support the development of material that develops the team members across all aspects of the operation and of business activities and functions
- Ensures timely and accurate dissemination of product information, policy definition or changes or other updates as necessary to ensure all team members are consistently aware of information prior to inquiries when possible
3
Experience For Assistant Manager of Customer Service Resume
- Creates an environment that is enjoyable to work in, promotes creativity and delivers exceptional service
- Understands logic and business strategy with regards social media activity and coaches team members with regards to appropriate/inappropriate comments
- Provides management support with U.S. based social media team if required
- To assist in supervising the Digital Customer Service section of the team according to corporate compliance & procedures and is responsible for the effective & efficient operation of the section
- To ensure proper & timely processing of customer orders
- To plan, lay out and regulate flow of work
- To resolve all enquires & complaints satisfactorily within service standards
- To monitor the performance of all the product & support websites of the company
4
Experience For Assistant Store Manager Customer Service the Outlet Shops Resume
- To work with different sections of the team & other teams for solutions & possible improvements to customer service
- To back up team members whenever is needed
- To carry out special assignments as directed
- To communicate with customers as the company’s ‘brand ambassador’ and maintain favourable customer relations
- To analyse customer service- / sales-related data to improve customer service procedures, policies and standards which would enhance overall department operation
5
Experience For Assistant Manager Customer Service Resume
- To share any feedback from customers about the company’s products and services with teams related
- To report department activities timely
- To select, train & supervise personnel and handle appraisals
- To be involved in orientation of new colleagues
- Coordinate and follow up customer collaboration projects
- Periodic Customer Service Catalogue review per customer segmentation
- Analyze Customer facing specialist performance to ensure that all necessary tasks are completed in accordance with specifications and deadlines. (monitoring the team’s performance)
- Review KPI’s CSC/CS with Solution Specialist Supervisor
- Ensure Wing-to-Wing Resolutions of cases received with utmost accuracy and delivering best in class service. Final Resolution to be communicated to Customer and Top Management Complaints /Chief General Manager’s office, Minsitry of Finance, Banking ombudsman, Senior management team ,other external sources
6
Experience For Assistant Manager of Customer Service Trainee Resume
- Customer order submission: accuracy / on time
- Customer service requests: resolved / escalated
- Manage demand flow activities for ACSP across East Asia
- Follow all customer service department standard practices to ensure efficient operations
- Conduct performance appraisals in accordance with company standards
- Perform service center/office associate functions as needed
- First level of escalation for any order or customer related incidents
- Qualified to carry out regulated activities in Insurance (General, Long-term and Investment-linked Long-term) under The Hong Kong Federation of Insurers (HKFI) and in Investment (Types 1 and 4) under Securities and Futures Ordinance (SFO)
- Ensure “Total Store Awareness” and full accountability for the business in the absence of other Assistant Managers and the Store Manager
7
Experience For Assistant Store Manager Customer Service Resume
- Manage Store Operations, store/associate file administration and the daily activities of Cash Office
- Have a full understanding and knowledge of BEST operational standards. Continuously monitor store’s actual performance and execution against these standards
- Develop an effective operational team
- Create a positive environment that fosters open and continuous communication and information sharing among all Associates
- Monitor daily level of service of customers and ensuring client and Company requirements are met
- Monitor billing to ensure accuracy and timeliness
- Provide specialized technical (jewellery, fitting room, etc.) and customer service training and coaching to all Associates. Direct work assignments in key customer service areas
- Manage the Markdown process. Ensure Markdown Centre is established and maintained. Provide coaching, training and development to the members of the markdown team
8
Experience For Hannaford To Go-assistant Manager of Customer Service Resume
- Conduct compliance audits for respective areas. Participate in the effective execution of the Manager On-Duty program. Support frontline processes
- Maximize Store Sales opportunities (both current and future) to achieve Sales Plan. Maximize administration efficiencies to allow leadership time to drive sales
- Exercise discretion regarding customer service policies in order to satisfy customers
- In conjunction with the Management team, lead and conduct daily huddles. Involve Coordinators and/or Store Associates to discuss operations opportunities and achievements. Ensure that all operational updates, issues or challenges have been clearly communicated to all store Associates (all shifts)
- Manage communication of information. Ensure all bulletin boards are current and exciting. Lead store contests and charity event support
- Reinforce and support the compliance to store structure and compensation guidelines. Partner with Management to ensure that training programs are conducted (i.e. Safe Operating Procedures)
- Directly responsible for sales of 8-20 million
- Responsible for 30 to 80 associates
9
Experience For Walkin Desk Assistant Manager Customer Service Resume
- Monitor customer overages, shortages and damages and relative procedures
- Maintain and monitor relationship with customers’ procedures including freight clearance, documentation, and customer compliance. Liaison with other Damco entities, as needed
- Assist Facility Management in examining and seeking processes which are determined as needing improvement as it relates to internal customer processes, inventory inaccuracies, customer specific SOP’s
- Participate in customer meetings, process reviews, new client implementations
- Support customer and Company key performance metrics, goals and objectives
- Supports the commitment to the Company’s Core Values
10
Experience For Assistant Manager Customer Service Contact Center Resume
- The ability to develop effective relationships, provides leadership, and integrates diverse activities and individuals toward achieving customer service objectives and standards are critical
- High level of ability with computer skills, to include, but not be limited, to Microsoft Excel, Word, PowerPoint, Project, Visio, and SharePoint as well as Damco/DDSI proprietary systems knowledge
- 1, Manage 3rd party warehouse and transportation vendor to operate with high efficiency according to standard working procedures. Such as ensure delivery on time and receipt signature, monitoring goods returns and destroy, Logistics KPI monitor & reporting, analysis for improve storage opportunity
- 2, Process CSMS&SAP system transactions for delivery, inventory transfer, etc. to ensure the accuracy on both system and physical material data
- 5, Handle logistic and warehouse related compliant, and urgent and emergency incidents, take relevant corrective and preventive actions if any
- 6, Support to audit the 3rd party warehouse and transportation vendor qualification with the request of company policy
- 7, Optimize and continually monitor 3rd party vendor to improve warehouse and transport services in order to meet the requirements of customers
- 8, Search for transportation improvement opportunity
- Efficiently plan resources and assign tasks to accomplish target Key Performance Indicators (KPI)
List of Typical Skills For a Customer Service Assistant Manager Resume
1
Skills For Assistant Customer Service Manager Resume
- Customer centric, result driven and strong problem solving skill
- Effectively manage the team and communicate with stakeholders
- Basic management skills and customer service
- Proven ability to motivate multiple teams creating an enjoyable, challenging, and rewarding environment to work in
- Experience of working in a face-paced environment and managing process change
- Develop a team of effective Service Area Associates. Provide coaching, training and development on policies, procedures and proper use of register equipment
- Proven ability to achieve tight deadlines and work under pressure in constantly changing environment
- Strong team player demonstrating the ability to work cross functionally with people at all levels within the organization
2
Skills For Assistant Manager, Customer Service Resume
- Strong understanding of computer systems
- Diploma in any discipline or STPM with 5 years of working experience
- ‘ Experience in Order Management, Inventory Management and Customer Service
- Previous security experience preferably in a Supervisory/Management capacity
- Experience with online CS tools (e.g., SalesForce Desk)
- Knowledge and experience with support of digital products (e.g., iOS apps, API)
3
Skills For Assistant Manager of Customer Service Resume
- Strong database/technical background or ability to learn
- Strong PC background, Advance in MS Office especially Excel
- Strong knowledge in life and medical insurance products, especially delivery services through digital platform
- Cantonese speaker with good command in spoken and written English and Chinese
- Effective communicate cross-functional between internal interfaces and also external parties
- Previous security experience preferably in a supervisory / management capacity
- Working knowledge of ACD, Workforce Managent and Quality Monitoring systems
- Being able to work independently and work on projects
4
Skills For Assistant Store Manager Customer Service the Outlet Shops Resume
- Holding of IIQE 1, 2, 3 & 5
- Act as the team’s representative to participate operational and system projects including changing in operating model and systems
- Perform coaching, training and counselling for Customer Service Specialist
- Serve as customers’ key contact point in initiating customer instructions, monitoring fund payment, and preparing loans disbursement instructions
- Assist the CSM with training new officers and ensure that all ‘on site’ training has been completed (including relief officers)
- Ensure that all fire alarm / panel training is conducted during a new officer 2-day site induction and ensure all complete the specific training matrix
- Recognize individual strengths and weaknesses while adapting training needs to fit individual requirements
- Participate operational and systems projects throughout project lifecycle including user requirement gathering, UAT and post-implementation review
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
5
Skills For Assistant Manager Customer Service Resume
- Provide backup support to order processing activities, when required, during high volume period
- Assist the CSM in ensuring that G4S Resources have the current & future rolling roster and ensure they are made aware of any shift changes in advance
- Support Customer Facing Specialist in internal meeting or external meetings with customers
- Freight Costs (Ocean and Cross-docking)
- Make reasonable decisions to satisfy owner and member needs as part of service recovery including compensation offers
- Knowledge of Microsoft Office applications, including Excel, Word, Power Point, and Outlook
6
Skills For Assistant Manager of Customer Service Trainee Resume
- Anticipate impact of change, and direct self and others in smoothly shifting gears
- Manage, train and coach a customer supporting team to ensure there is a high level of professionalism and productivity within the team
- Assist in the recommendations for training and personnel support for customer support team
- 3, Optimize cost structure with 3rd party warehouse and transportation vendor for cost saving
- 4, Manage and monitor the warehouse stock taking every P
7
Skills For Assistant Store Manager Customer Service Resume
- Manage the operations of customer service delivered in various platforms including inbound and outbound calls, walk-in customers and live chat
- Identify and implement opportunities for improvement in services to strengthen Cigna’s edge as a customer-centric health and well-being partner
- Call-off existing contract orders
- Adjust order book according to delivery information and inform customers and sales team on delays
- Flexible with working pattern
- Use computers and other communication systems required, performing all job functions
- Knowledge on insurance and basic accounting
- Push or pull up to 2000 pounds using a pallet jack Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
8
Skills For Hannaford To Go-assistant Manager of Customer Service Resume
- Stand 100% of the time with frequently walking short distances
- Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Push or pull up to 2000 pounds using a pallet jack
- Verify all customer IDs and ensure compliance with check cashing and tobacco/alcohol beverage sales policies
- Assign fixed activities to office/service center/front end associates during idle periods
- Secure office and front-end podium at all times when leaving it unattended; protect company assets at all times
9
Skills For Walkin Desk Assistant Manager Customer Service Resume
- Perform resource planning to ensure CS operations are not disrupted by manpower shrinkages
- Provide guidance to Customer Service Specialists on order processing and customer engagement matters
- Ensure that all advertising and sales promotion materials applicable to the Front End are properly utilized
- Monitor shrink and ensure that inventory and moneys are accounted for; provide coaching for associates to recognize and prevent losses
- Provide recognition of accomplishments and offer coaching when necessary
- Maintain proper knowledge of all sales associate register functions and Front End accounting services which include all Office Assistant functions
- Assist in the daily management of the department operation including supervision, production and staff development
- Set goals and determine metrics for staff to meet productivity and quality standards and assist with incentive planning
10
Skills For Assistant Manager Customer Service Contact Center Resume
- Sound knowledge of branch operations and banking related ordinances
- Manage Day to Day employee related issues by providing appropriate resolution
- Activate customer collaboration new projects proposal to improve existing processes on both sides
- Manage their team of Customer Facing Specialists and ensure their workloads are correctly balanced
- Review escalated service requests, assisting the team when either they cannot fulfill SLA’s
- Identify areas for development /training within their team
- Some post-secondary education is required
List of Typical Responsibilities For a Customer Service Assistant Manager Resume
1
Responsibilities For Assistant Customer Service Manager Resume
- Perform a strategic role in new contract planning and implementation
- Monitor and improve individual’s performance to maximize overall operational efficiency and productivity
- Oversee efficiency and quality of services delivered by external service providers to meet the agreed service level
- Produce regular management report and ad-hoc analytics for performance evaluation and improvement
- Dig out insight from data and take actions accordingly
- Provide leadership and motivation within the store to promote a culture reflective of Food Lion’s
- Maintains all register and Front End equipment and places service calls in an efficient manner which doesn’t stall the execution of delivering a fast and easy check out experience in the absence of the Customer Service Manager
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
- Serve as a model for customer service and instills this value in all associates
2
Responsibilities For Assistant Manager, Customer Service Resume
- Manage and achieve Food Lion service standards as delegated by the Customer Service Manager
- Maintain an efficient and productive Front End operation
- Ensure Front End schedules are written to provide extraordinary customer service at all times per standard practice guidelines
- Understand and follow all company, Front End, Food Safety and Workplace Safety standard practice and policies
- Train and develop Office Assistants and Cashiers
- Ensure office functions are completed accurately and on time
- Communicate all cash variances to the Customer Service Manager
- Research over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, report updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary
- Ensure Front End associates operate registers and serve customers in accordance with established policies and procedures
3
Responsibilities For Assistant Manager of Customer Service Resume
- In the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient manner
- Observe and ensure compliance with company sanitation, safety, and food
- Maintain contract expertise and oversight for compliance and standards of productivity for respective contract assignments. Serve as point of contact for contract meetings, development, and process improvements. Develop and implement operating policies, procedures and standards
- Actively manage projects and process improvement initiatives to ensure opportunities for continuous improvement and efficiency in the call center
- Manage supervisory staff to ensure individual employee performance in meeting goals and providing direction for performance improvement and coaching. Provide direction and guidance for staff development, motivation and career development
4
Responsibilities For Assistant Store Manager Customer Service the Outlet Shops Resume
- Manage Administrative staff to ensure that productivity and quality performance standards are met
- Work with training staff to ensure training needs meet and exceed performance expectations. Serve as subject matter expert (SME) for training planning as required
- Manage CS staff (currently 1 additional CS member). Ensure that staff is cross-trained to perform essential functions and performance goals are met. Hire staff as needed in consultation with Manager. Approve staff member’s time off and timesheets
- Manage all aspects of the customer service activities including ensuring that
- Assist Customer Service Manager to oversee the customer service and counter operations of the branch
- Manage the overall staff and branch administration, ensure staff adherence to the internal and external regulatory requirements
- Manage Day to Day Operations for a Team of 15-17 employees
- Assists CSR's with all customer inquiries, regarding products, services, policies and procedures, customer issues, and escalated situations within stated authority
- Maintains/reviews productivity reports and provides additional training/coaching to CSR's, to ensure performance metrics are met and assist management with concerns
5
Responsibilities For Assistant Manager Customer Service Resume
- Proficient with Microsoft Office products like Windows, Word & Excel
- Maintain a regular presence on the malls and ensure all officers maintain correct discipline / conduct
- Ensure that all site officers (including Relief) hold a valid SIA Front Line Licence or a valid Licence Dispensation Notice (LDN). Also ensure that officers using the CCTV System hold a valid SIA CCTV Licence or the appropriate LDN
- Ensure the site Assignment Instructions are current and signed by the client, Area Manager and all trained officers
- Assist the CSM with ensuring all contractual hours are fulfilled. Arrange for adequate cover to be provided for absences where necessary and in the absence of the ASM
6
Responsibilities For Assistant Manager of Customer Service Trainee Resume
- Ensure that statements, evidence and Security Officers are prepared to attend court as / when required
- Assist the CSM with the officer appraisals
- Monitor radio procedure and also the ensure radios are logged in / out correctly
- Report any Centre equipment failures (i.e. lifts, escalators) to CSM / Centre Management
- Assist with the completion of Officer Return to Work interviews after absence due to sickness etc
- Ensure all Car Parks are manned at appropriate times and that all car parks are opened and closed at the correct times
- Monitor Car Parks on a daily basis and assist with issues / complaints from the general public
- Be prepared to work occasional additional shifts and change shifts if necessary
- Fluency in English and Bahasa Malaysia
7
Responsibilities For Assistant Store Manager Customer Service Resume
- Use computers and other communication systems required to perform job functions
- Pull or push up to 75 lbs. on occasion
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
- Communicate and coordinate effectively with staff and employees at all levels within the company
- Excellent Coordination with others
- Strong database/technical background
- Ensure efficient monthly forecasting and reports as required by sales function and CM/SEA
8
Responsibilities For Hannaford To Go-assistant Manager of Customer Service Resume
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents
- Ability and willingness to learn multiple tasks and technical requirem nts of the job
- Excellent problem solving skills, strong time management and organizational skills, ability to multi-task while working in a fast-paced environment and strong analytical skills
- Work quickly with thoroughness and efficiency
- Adapt and respond to the unique needs of different customers
9
Responsibilities For Walkin Desk Assistant Manager Customer Service Resume
- SAP experirence would be advantage
- Physical Demands: Ability to lift, push, and pull at least 10 pounds
- Work in a dynamic fast paced environment with confidence to undertake multiple department cases and projects and manage concurrently
- Insert accurately customer pre-orders in the system
- Insert clearance orders in the system
- Process and send out the order confirmations
- Collect reactively re-orders for Customers
- Generate & compile inventory data to ensure healthy stocks level at all times; Monitor article drops, shipment tracking and ensure all Pre-order have been picked up
10
Responsibilities For Assistant Manager Customer Service Contact Center Resume
- Provide operational support for customer related functions on e-Catalog, AFS, etc
- Monitor and report on order status and compliance at a customer level
- Deliver reliability and responsiveness to customer requests and complaints
- Manage, coach, and supervise the team
- Engage and nurture mutually beneficial collaboration with all ACSP stakeholders
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