Customer Consultant Resume Sample
Steve Pfannerstill
1693 Krajcik Port,
Philadelphia,
PA
+1 (555) 499 8917
Work Experience
Senior Operations Engineer Customer Consultant
03/2018
-
PRESENT
San Francisco, CA
- Develop Self and Other
- Deep domain knowledge in research management
- Expert in bibliometric and research performance evaluation
- Completed education as a mechanic engineer
- Familiar with Microsoft Office software applications
- Enjoy work with people, communicatively, reliable
- Safe, neat and friendly appearance
- Good command of MS office software application
Customer Consultant
01/2011
-
12/2017
Phoenix, AZ
- SAP experience appreciated
- Location near OSH appreciated
- Help drive new sales and renewal of installed base of three market leading Elsevier products into the Corporate and Academic segments
- On-going monitoring of customer relationships within defined territory to ensure increasing value of products and services in order to minimize attrition risk
- Uncover up-sell or cross-sell opportunities in order to grow total revenue base, and pro-actively share with account team
- Experience with service maintenance contract sales
- Ensure successful implementation and adoption of solution at customers; ensure delivery of appropriate training (self, via 3rd parties, via on-line offerings, etc) in line with customer engagement plan
- On-going monitoring of customer value to ensure increasing value and minimise attrition risk
- Support account team to demonstrate product value and ROI in support of renewal contract negotiations
Voice of Customer Consultant
12/2006
-
08/2010
New York, NY
- Together with AM, prepare customer specific renewal value stories for renewal negotiations
- Help drive adoption and renewal of installed base of three market leading Elsevier products into the academic segment
- As part of the Regional Leadership Team, provide strategic sales growth direction to drive sales, geographic expansion and increase market share in all Branch locations through your involvement on Impact Reviews and key customer meetings within Honeywell’s Ecosystem consisting of: End Users, Contractors, Suppliers, and Consulting Engineers, etc
- Manage post-sales/implementation relationships with key customer stakeholders including senior managers and economic buyers
- Ensure successful adoption of Pure by customers through consultation on optimal application of Pure to relevant use cases, training of end users (e.g. administrators) and other activities
- Serve as a conduit between customers and the product team for resolution of certain technical issues
- Suggest product improvements based on interaction with customers and real life problems they wish Pure to solve
- Serve as a trusted advisor to the customer by applying in-depth knowledge of the full research lifecycle, the research information management space/developments to specific relevant issues faced by the university
- Create strong base of references for prospective customers
Education
Kettering University
2001 - 2005
Science's Degree in Industrial Engineering
Professional Skills
- Time management and prioritising skills, able to manages conflicting priorities effectively meeting all deadlines
- Demonstrated experience of delivering to tight timelines and self-managing workload in a dynamic environment with changing priorities
- Strong communication (verbal including on-line delivery and written) and presentation skills in English and Russian
- Strong interpersonal skills to build rapport with customers
- Strong interpersonal skills to build rapport and have empathy with our customers
- Willing to learn new options and upgrade their skillset to better serve customers
- Satisfy technical testing requirements (simulation of calls, mathematical calculations, typing skills of 40 wpm, and behavioral assessment)
How to write Customer Consultant Resume
Customer Consultant role is responsible for presentation, english, delivery, russian, design, retail, training, security, reporting, research.
To write great resume for customer consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Consultant Resume
The section contact information is important in your customer consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Consultant Resume
The section work experience is an essential part of your customer consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Consultant resume experience can include:
- Strong presentation skills. Ability to communicate complex ideas analyses and identify key action items
- Time management skills, ability to manage multiple tasks at once and prioritize, and respond in a timely manner to customer needs
- Apply a detailed understanding of own work and relate effectively to overall business context
- Demonstrated knowledge of knowledge/experience of XML
- Customer success / customer experience / post sales experience
- Trainings to develop your skills (technical aspects or languages)
Education on a Customer Consultant Resume
Make sure to make education a priority on your customer consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Consultant Resume
When listing skills on your customer consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer consultant skills:
- Effective questioning and listening skills with the ability to build rapport with customers over the telephone
- Have good PC skills to be able to navigate different systems whilst speaking to customers
- Strong communication (verbal including on-line delivery and written) and presentation skills in English
- Be a great team player with a good work ethic and the ability to be part of building a solid relationship with our members
- Respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos
- Effectively present information to customers and other employees of the organization
List of Typical Experience For a Customer Consultant Resume
1
Experience For Customer Consultant Engineering Resume
- Effectively execute visual merchandising to Company standards
- Commercial acumen and a strong sense of urgency for reaching customer satisfaction & goals
- Experience working within a research environment, academic or commercial is helpful
- Work experience in higher ed or SaaS fields
- Have an excellent knowledge of research environment in Russia
- Customize best-demonstrated practices to satisfy specific goals and outcomes
- A first experience in a recognized international company
2
Experience For Voice of Customer Consultant Resume
- Good career evolution possibilities
- 7 – 15 years’ of Technical Solutions & Sales experience with airport customers (preferably on Airside / Power)
- Work experience in academic or SaaS fields
- Proven track record in a customer focused Financial Services role
- Previous experience within Financial Services in Pensions, Savings and Investments
3
Experience For Customer Consultant France & Wallonia Resume
- Handling guidance calls, internal and external, understanding the customer's situation and needs and progressing their enquiry
- Communication of activities: communicating status to customers and internal team members, updating tracking system with status, and escalating issues as needed
- Is collaborative with colleagues whether working in the office environment or working from home
- Stay abreast of development in field and market segment, and share with product and marketing teams
- Conduct in-depth analysis of existing customers to show value of our solutions
- Propose ways to meet customer’s desired outcome by using our solutions
- Develop sustainable relationship with all relevant decision makers, including senior management of universities/research institutes
- Frequent communications with customers including business trips
- Help position Elsevier as the leading company in the field of research management
4
Experience For Customer Consultant Academies & Governments & Latin Resume
- Thought Leadership. Creating industry-wide publications to provide insights and influence/change behavior
- Manages program issues and risks (technical and non-technical) through identification, evaluation, tracking, communication and mediation in an orderly manner
- Assists customer, to build a compelling and competitive business case and ROI. Advice for product requirements that are aligned with the customers' demands
- Update tracking system with the status of projects/activities
- 2: Value-based selling
5
Experience For Senior Operations Engineer Customer Consultant Resume
- Fluent in speaking Spanish required
- To exemplify The Body Shop grooming guidelines and support the shop team to reflect the brand image
- BS/MS in technical field (e.g. Computer Science, Engineering) or physical sciences
- Satisfactorily complete interviews, pre-employment drug & alcohol testing and a background Investigation
- Support the store in achieving its targets
- Work flexible hours, including holidays, nights and weekends to meet the needs of the business
6
Experience For Customer Consultant Academic Resume
- Read, analyze, and interpret engineering documents
- Thinks through and considers the impact of actions on costs and benefits, before taking them
- Identify upsell sales opportunities as well as cancel risk
- Develop the retention sales strategy
- Meet retention sales target
- Become expert on key industry topics such as research assessment, bibliometrics, university rankings, competitive grants
- Create and do presentations to convey the value of solutions
7
Experience For Customer Consultant Salesforce Resume
- The Body Shop International plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity
- Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers
- Organizing customers’ event and provide input to regular communication letter
- Identifies potential opportunities with existing and new customers and update customers on Service Agreement Contract and Valued Added Service Options like Trance Care Service, Chiller R’newal etc
- Prepares and reviews contract terms and conditions using standard Trane templates when applicable. Presents the proposal to the customer
8
Experience For Customer Consultant Telehealth Resume
- Manage relationships with A&G customers’ stakeholders including senior managers and economic buyers and researchers. Focused on total renewal growth (so retention and price uplift). Lead in formulating the customer specific ROI/business value
- Continuously analyze accounts to identify up-sell opportunities in order to grow total revenue base, and pro-actively work with the SSM/AM to close them by providing technical product expertise
- Define the specific solution engagement plan for the portfolio in line with the holistic customer engagement plan owned together with the AM; main focus on research office as primary owner of the relationships and value
- Monitor economic buyer and other key stakeholders value perception at key strategic accounts (including usage analysis), proactively address customer issues within Elsevier and advocate for customer when required
- Understanding national and international landscape of research universities and global competition drivers. Active thought-leader in the domain in the specific territory, also at conferences
- Excellent analytical skills - ability to resolve technical issues or questions quickly and effectively
- Strong Communication (oral and written) and Presentation skills. Fluency (oral and written) in English and Russian
9
Experience For Customer Consultant Core Products, Midwest Resume
- Strong analytical skills to evaluate and present complex information
- Frequent travel required (around 50%)
- Ensure successful implementation and adoption of solution at customers; ensure delivery of appropriate training (self, via 3rd parties, via on-line offerings, etc.) in line with customer engagement plan
- Manage and prioritize multiple projects and complex requests and translate into recommendations through data analysis and visualization
- Revenue Growth and Maintenance
- Providing client-specific analysis and insights. This includes all parts of the process: requirements gathering, completion and presentation of the analysis/recommendations
- Innovation. Driving new metrics and insights through developing personally, leading other Consulting team members or through partnership with Data Science team
- Passionate and curious about understanding the key factors driving successful client performance and relentless in analyzing/assessing relevant information until solutions are identified
10
Experience For Customer Consultant, RF West Resume
- Problem-solving and research skills. He/she can apply knowledge and information to new problems, and determine the most efficient and effective approach. Capable of translating high-level requirements into data-driven insights and recommendations
- Innovative. Partner with Sr team members to identify new opportunities, approaches and create efficiencies
- Influencer. With assistance from Sr team members, recommend and drive new metrics and approaches with clients
- Accountable for driving successful long-term relationships with the On-Premise P&L customers, along with ensuring very high retention rates and customer experience scores
- Organizes and coordinates internal programs to ensure ACI is both proactive and reactive in addressing customer issues, while ensuring ACI’s remediation activities meet customer expectations
List of Typical Skills For a Customer Consultant Resume
1
Skills For Customer Consultant Engineering Resume
- Communicate and listen effectively
- Qualifications: Basic computer skills
- Conducting effective conversations with customers and assisting in making complex concepts simple and easily understood
- Maintaining an effective working knowledge of Standard Life's processes, guidelines, products and procedures
- Engineering (R&D or academia) experience
2
Skills For Voice of Customer Consultant Resume
- Experience being customer facing, as well as working with all levels within an organization
- Experience managing customer relationships, while also onboarding and training customers
- Proven success in working to and achieving set Key Performance Indicators
- Experience working within engineering is helpful
- Experience working in or with engineering research administration and management functions
- Good working knowledge of all Corporate Pensions products including Group Stakeholder, Group personal pensions and Occupational Pension schemes
- Experience working within a research or scientific environment is helpful
3
Skills For Customer Consultant France & Wallonia Resume
- Experience working within a research or pharmaceutical environment
- Expertise to program manage complex matrix of internal and external stakeholders is helpfulExperience using complex enterprise software tool would be desirable
- Experienced in working in an international matrix organisation is helpful
- Experience dealing with XML
- A strong sense of urgency for reaching goals
- Significant experience of conducting customer focused conversations over the phone
4
Skills For Customer Consultant Academies & Governments & Latin Resume
- Experience in one or more of the following areas
- Proven track record of delivering exceptional customer service in financial services
- Experience working within a customer service and/ or beauty environment with both sales and service targets
- A good understanding of Aviva Life Strategy and area’s Product Roadmap
- Relevant working experience in related academic and business environment (electronic resources, analytical tools, enterprise software, etc)
5
Skills For Senior Operations Engineer Customer Consultant Resume
- Hands-on experience in user engagement and driving user adoption
- Articulation of value and demonstrate of solutions that map to customers’ needs
- Experience in a Financial Services direct to customer role
- Demonstrate a positive brand image as outlined by The Body Shop at all times
- Demonstrate commitment to The Body Shop campaigns
- Analytical experience
- Solid knowledge of UK Pensions legislation and administration
- Pension administration experience with exposure to occupational pensions administration
6
Skills For Customer Consultant Academic Resume
- Coordinates departmental or cross-functional teams, focused on proactively improving the customer experience or reactively resolving issues
- Strong ability to communicate professionally, listen and problem solve, and show ROI immediately
- Salesforce CRM experience desirable
- Understanding of the customers’ business and organization
- Selling of Trane Select Contracts
- Selling of Trane Care Products, Adiabatic system, ATB system & Rental Services
7
Skills For Customer Consultant Salesforce Resume
- Delivering Results/Preference for Action
- Willing to travel at least/up to 70% of the time for business purposes (within state and out of state)
- Working knowledge of shop operation processes
- Achieving key performance indicators in relation to fair customer outcomes and customer advocacy within a regulated environment
- Perform opening and closing procedures for the shop as per The Body Shop’s operational standards including the completion of all audit documentation
- Enjoys working collaboratively with others and meeting new people
8
Skills For Customer Consultant Telehealth Resume
- Deliver the highest level of customer service and product knowledge by utilizing The Body Shop training and development material
- Assist in the recruitment, retention, training & development of high performing and diverse teams
- Own the post-sales & “implementation” process (i.e. training plan, addressing clients’ requests and potential issues, etc.)
- Efficiencies. Identifying opportunities for Consulting team to improve current processes
- Vantage negotiation and consultative selling training
9
Skills For Customer Consultant Core Products, Midwest Resume
- Understands customers’ decision-making processes, buyers, and influences
- Basic understanding of Honeywell portfolio across LOBs/ verticals/applications
- Diploma in Financial Planning or equivalent would be advantageous
- Support, Train and Management of Agents in assigned territory in delivering the value of ScienceDirect eBooks Solution to customers
- Usage Reporting and Compliance
- Executes the sales staffing plan for the assigned local geography. Directs performance management of sales personnel
- Support the achievement of shop sales targets in addition to reaching individual KPIs established by the business
- Assist with the execution of visual merchandising / event plans
- Work flexible hours, including nights and weekends to meet the needs of the business
10
Skills For Customer Consultant, RF West Resume
- Assist the Shop Manager to achieve shop sales targets in conjunction with achieving individual sales goals established by the Shop Manager and the business
- Clarify expectations and provide on-going constructive feedback to the shop team where appropriate
- Delegate appropriately, giving responsibility and development opportunities where possible
- Assist in the promotion of Solution business and energy-saving products, and the development of business in the region
- Background in working in a matrix organization with internal and external stakeholders is helpful
List of Typical Responsibilities For a Customer Consultant Resume
1
Responsibilities For Customer Consultant Engineering Resume
- Matrix manages ACI functional units and coordinates cross-company activities engaged to address customer experience challenges. Provides guidance to the team and functional unit managers to meet customer expectations per ACI’s interests
- Accountable for ensuring ACI functional areas required to resolve issues are putting proper resources and energy into issue resolution
- Manages resolution scope to ensure what is being delivered is consistent with what was agreed upon with all necessary stakeholders
- Provides dashboard reporting at a program level, and leads update meetings keeping all program stakeholders and management informed of program progress and communicate status
- Facilitates successful negotiations such as resource constraints as appropriate throughout the program. Ensures consensus and agreement across customers and/or internal partners and project managers
- Own migration activities to move customers to new solutions, while ensuring customers can successfully use new solution
- Collaborate with internal and external partners in a professional manner to ensure successful completion onboarding and issue resolution
- Provide an informed choice to our Customers regarding their Savings and Retirement Solutions over the telephone
2
Responsibilities For Voice of Customer Consultant Resume
- Deep understanding of information and analytics market, key global players and trends
- Business acumen and comfort in dealing with complex commercial deals
- Readiness for frequent travel, domestic and abroad (up to 70% depending on the season)
- Defined and tailored Learning Path
- World of the Researcher training
- Bachelors degreeFully conversant with PV workflow and understanding of the associated regulatory requirements and environment
3
Responsibilities For Customer Consultant France & Wallonia Resume
- Formulates, organizes and monitors inter-connected remediation efforts
- Aid Director Customer Success & Analytics in defining and measuring effectiveness of customer success by establishing and tracking operational metrics through tools and technology to be identified or developed within ACI
- Support the Sales team to increase bookings and revenue from cross-sell and up-sell through a lead generation process leveraging insights from the account monitoring based on analytics and account management
- Work to inspire customer success across ACI by contributing to the ever evolving a customer success story
- Monitor and manage for a consistent approach for account planning and relationship management
- Support account team to demonstrate product value and ROI in support of renewal contract negotiations. Together with AM, prepare customer specific renewal value stories for renewal negotiations with focus on research office value story
- Communicate conclusions to the client in a professional and credible manner
4
Responsibilities For Customer Consultant Academies & Governments & Latin Resume
- Develop project and engagement plans with the client
- Ensure timeline and appropriate communication with the client
- Identifies potential opportunities with existing and new customers and update customers on Service Agreement Contract and Valued Added Service Options like Trane Care Service, Chiller Renewal etc
- Own onboarding activities and work directly with customers to roll-out new solutions, ensuring customers understand the product, training points and can successfully use the tools
- Demonstrate your understanding of your customer’s situation and needs by keeping them informed of all relevant options, risks and benefits as well as answer any technical questions whilst remaining compliant and jargon free
- Transact with and retain customers and assets through the delivery of a great customer experience, primarily for savings enquiries, then developing to support our customers at retirement
5
Responsibilities For Senior Operations Engineer Customer Consultant Resume
- Strong competence in web-based research solutions, and associated knowledge of tools
- Consistently deliver great customer service, looking at ways of adding value to their relationship with Standard Life
- Enable customer to make an informed decision through focussed discussion, responding to any technical questions and informing them of all relevant options with their risks and benefits, adjusting approach where required to assist customer understanding
- Meet the requirements of the Training and Competence Scheme Framework for informed choice in order to ensure fair outcomes for customers
- Pass customers to the most appropriate part of our business under Right Customer Right Proposition where appropriate
6
Responsibilities For Customer Consultant Academic Resume
- Develop project and engagement plans with the client aiming at uncovering and delivering against client’s needs at all levels, from individual researchers, librarians and research management officers to University management
- Develop and maintain value stories for relevant portfolio products across the market and down to individual customers
- Along with Account Manager and other internal Elsevier team members develop and manage relationships with key customer stakeholders including senior managers and economic buyers
- Actively supervise complex engagements as assigned by Global Director of Sales or Regional Director
- Focused on total renewal growth for the territories and products assigned
7
Responsibilities For Customer Consultant Salesforce Resume
- Proactively uncover new business opportunities from primary academic to adjacent market segments-corporate, government, economic development orgs. etc
- Monitor, capture and respond to competitor activities in the territory assigned
- Expertise to manage complex matrix of internal and external stakeholders
- A passion for customer engagement, drive, enthusiasm and energy
- Customer engagement plan for solution/portfolio present at customer
- Technical Sales support, assisting in the planning of sales strategies, the positioning with respect to competitors and incumbent solutions. Support sales with ROI studies and help Professional Services with RFI/RFPs
- Presentations and demonstration of the product, providing product presentation and demonstrations with focus on delivering high value impact to the customer workflow. Building custom demonstrations. Support at external and internal customer facing events
- Customer engagement, engage with the customers and interpretation of their needs
- Product support, Engagement with the product team, consulting the team on user or non-functional, regulatory requirements. Act as customers' evangelist. Translating customer needs into prioritized business requirements (user stories). Validating vision of Elsevier PV solutions with customers. Contributing to product road map discussions
8
Responsibilities For Customer Consultant Telehealth Resume
- Experience with QA systems in regulated processes particularly in a 21 CFR Part 11 compliant manner is desired
- High level of proactivity, assertiveness and persuasiveness
- Ensure successful implementation and adoption of solution at customers
- Understanding national and international landscape of research universities and global competition drivers is an example of the type of context a Senior CC requires
- Consult to understand product-specific goals and set expectations for engagement
9
Responsibilities For Customer Consultant Core Products, Midwest Resume
- Provide enhanced education around customized use cases and ensure customers understand the ROI, product & application, and can successfully use the tools
- Project Management to coordinate additional resources necessary to implement a successful engagement
- Communicate the status of activities to customers and internal team members, at all levels
- Escalate issues and ask for help when needed
- 3: Relationship Management
- Likes to problem solve
- Can think differently and creatively but with attention to detail
- An attractive salary and benefits package
10
Responsibilities For Customer Consultant, RF West Resume
- Communicate in both written and oral forms, as well as, deliver clear presentations/product demonstrations
- Follow through on commitments to ensure they are successfully completed and goals are achieved
- Deliver within own role to make an important contribution to the team
- A passion to help customers achieve their financial goals
- Chartered Insurance Institute R01 & LP2 or equivalent
- Identify opportunity for O&M and able to sell O&M contracts
- MS Office suite of products, Excel and PowerPoint power user
- Business Intelligence tools such as Business Objects, Tableau, Alteryx
- Analyze complex data sets, visually represent in a simple and concise way, and present results to clients
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