Credit Support Specialist Resume Sample
Clinton Fay
3678 Labadie Trail,
Phoenix,
AZ
+1 (555) 577 0331
Work Experience
Credit Support Specialist
10/2015
-
PRESENT
Detroit, MI
- Understanding of basic accounting and bookkeeping procedures
- Proficient credit analysis skills
- Effective collections, issue resolution, deduction management, and negotiation skills
- Communications expertise and a proficient telephone manner
- Collaborative attitude, as well as strong analytical and investigative skills
- Work with customers in sometimes difficult and confrontational situations
- Good interpersonal skills with a focus on rapport-building, listening and questioning abilities
- Conduct research into a wide range of credit issues
- Credit- Knowledge of one or more of the following: commercial and consumer credit regulations, policies, and procedures; loan analysis, restructuring, and documentation; collection techniques; structure financing analysis
Credit Support Specialist Detroit
04/2009
-
04/2015
Phoenix, AZ
- Proficient credit and financial statement analysis skills
- Shifts from 8AM to 5PM, Mon through Fri
- Spread financial statements using Moody’s Risk Analyst by entering data from financial statements received
- In depth knowledge of Credit related systems (Class, Small Business and Retail Applications, LAS & ICAP), and e-Learning
- Excellent knowledge of Personal Lending procedures and products
- Familiarity with Lending practices, terms and processes
- Analytical reasoning ability with proven judgment and decision making skills
- Ensure customers' ongoing compliance with credit agreements by completing a number of analyses
- Contact customers daily to make financial arrangements on their accounts to insure consistent, timely orders flow
Senior Credit Support Specialist
03/2005
-
02/2009
New York, NY
- Daily process and release of orders on credit hold based upon receipt of funds or customer payment commitments
- Resolve customer claims and disputed items
- Contact all past-due accounts within assigned portfolio and make arrangements for payment
- Place accounts on credit hold as necessary
- Handle inbound accounts receivable phone calls
- Process credit applications, including contacting credit references and setting credit limits
- Minimize losses due to bad debt
Education
Globe University / Minnesota School of Business
1999 - 2004
Bachelor's Degree in Accounting
Professional Skills
- Previous customer service experience in a Telephone Support role or Call Center environment
- Three to five years of clerical experience
- Working knowledge of bank’s systems, Microsoft products
- Assist Credit department by verifying and processing contracts
- Basic knowledge of lending operations, loan processing, documentation requirements and credit policies and procedures
- One on one communication with customers and assisting with any conflicts
- Provide backup for cash application activity and credit memo processing
How to write Credit Support Specialist Resume
Credit Support Specialist role is responsible for credit, analysis, retail, finance, training, database, security, payroll, bookkeeping, reporting.
To write great resume for credit support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Credit Support Specialist Resume
The section contact information is important in your credit support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Credit Support Specialist Resume
The section work experience is an essential part of your credit support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous credit support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular credit support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Credit Support Specialist resume experience can include:
- Contacting customers daily to make financial arrangements on their accounts to insure consistent, timely order flow
- Communicate with Field Operations and Commercial Sales regarding account status and credit actions taken
- Recommend to the Financial Services Manager customers who need to be reviewed as a result of information received during telephone contact
- Provides customer service support primarily to internal customers; performs file research and review to provide answers to customer inquiries or directs questions to the appropriate team member or department for response
- Reviews loan documents to ensure documentation is approved and in compliance with regulations and company policy; maintains knowledge of current lending policies, procedures and regulations. Stays abreast of variations in laws across state boundaries. Attends and completes all necessary training
- Provides administrative support to the Credit Administration team. Performs a variety of tasks that range from downloading and reviewing reports, filing, to following detailed instructions to complete more complex transactions
Education on a Credit Support Specialist Resume
Make sure to make education a priority on your credit support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your credit support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Credit Support Specialist Resume
When listing skills on your credit support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical credit support specialist skills:
- Deliver face to face and WebEx product training to end users and conduct effective phone demonstrations on data content, validation and functionality
- Assists with Trend Card updating, processing and handling, and provides all necessary attachments to credit approval submissions
- Researches documentation exception items and assists with recommending and implementing solutions regarding the appropriate corrective action required
- Keep up to date on product changes by attending product management meetings and new functionality demos
- Proficient using Microsoft Office applications such as Excel, Word, PowerPoint, Access
- Learn and maintain knowledge of Credit/Loan standard operating policies and procedures, regulatory policies, terminology, methodology and concepts
List of Typical Skills For a Credit Support Specialist Resume
1
Skills For Credit Support Specialist Detroit Resume
- Be an effective problem solver when presented with variables in standardized situations
- Investigate new/unknown/existing data and technical problems with supported products and report these to the Client Support Manager and Product team
- Review orders/packages received from business clients
- Asking appropriate and relevant questions to determine the exact nature of client queries, attempting to understand and reproduce reported issues to properly diagnose them and find acceptable solutions or workarounds for the clients in a timely manner before escalating to 2nd level support teams
- Capture client intelligence from all client interactions into the CRM system (Salesforce) to be data based and made available to other departments in the S&P organization. Ensure that the KnowledgeBase is up to date with relevant topics/product information
2
Skills For NSL Credit Support Specialist Resume
- Effectively present information and communicate to internal and external customers
- Cross-train on related Cash Application functions within a teamwork oriented environment
- Comprehend and follow departmental policies and procedures
- 2 college level accounting classes OR 2 years of related experience and/or training in banking, finance or accounting (i.e. loan documentation, lending support, loan credit analysis, financial statement analysis, accounting, bookkeeping, payroll or equivalent)
- Learn and become proficient with all department specific databases and systems
- Attention to detail for review of loan documentation
- Learn and apply the terminology, methods, concepts and regulations that govern the credit administration day-to-day operations
3
Skills For Senior Credit Support Specialist Resume
- Reviews and maintains automated databases and manual filing systems of client and transactional data to collect and provide information used for, but not limited to, the following: resolve customer inquiries, correct system errors, resolve rejected transactions, review overrides, identify and explain discrepancies, generate reports, etc
- Prepares credit approval documents (CRM’s, WAM’s, ACR’s, and PCR’s) in conjunction with the Loan Officer. Provides recommended changes based on experience with the Bank systems, credit policies, and functionality
- Develops and follows a systematic method to route transactions through the Bank
- Serves as point person for proper submission of credit approval requests through the Bank’s systems
- Follows up and summarizes status of covenant spreadsheets maintained by Loan Officers
- Provides backup for the LDP’s and Loan Officers and helps problem solve or complete special projects as assigned
- More experienced incumbents act as subject matter expert for the submission and processing of asset based loan transactions through the Bank, CustomLender (or similar system), Commercial Workflow System, Stucky, Fiserv/AS 400, and Moody’s
- Handle inbound accounts receivable phone calls within established Service Level Agreements
- Provide call center floor guidance and counsel to other Credit Support Specialists
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