Credit & Collection Resume Sample
Kaela Howe
46443 Kylie Heights,
Los Angeles,
CA
+1 (555) 713 3282
Work Experience
Credit & Collection Specialist
08/2015
-
PRESENT
Detroit, MI
- Ten or more years prior experience required, preferably in different environments as Healthcare, Retail, B2C, large and small commercial, and B2B industries
- Proven track record of optimizing portfolio risk and minimizing bad debt by establishing intelligent collections processes, thus reducing A/R delinquency and improving cash flow
- Demonstrates sound knowledge of Collection, Credit, and Cash Application systems and workflows
- Strong leadership, team building, people management skills, as well as very strong analytical skills
- Proficiency in Microsoft Office, Excel, PowerPoint, and Word required
- Sorting and preparing invoices and statements for mailing
- Interfaces with Finance and Sales to support approved business initiatives and make it easy to do business with the Company while minimizing its risk and loss potential in extending credit by negotiating various types of security and/or payment agreements
Italian Speaking Credit & Collection Rep
06/2009
-
04/2015
Detroit, MI
- Experience on international credit management
- Functional experience
- Achieve results and improvements with and through others
- Excellent understanding of complex management structures in a global organisation
- OTC Tools; E-invoicing portals, Collection agencies, Credit information companies
- Knowledge of ERP system (SAP) (JDE) (Baan), Word and Excel
- Credit analysis and/or collection experience required
- Proficiency in Word, PowerPoint, Excel and report writing tools
- Apply collection techniques/laws effectively
Credit & Collection Temp
04/2003
-
05/2009
Houston, TX
- Excellent negotiation skills, ability to effectively collect on accounts, analyze credit information and determine credit worthiness of advertising customers
- Recognize economic trends and understand the impact on credit risk required
- Plan, organize and handle multiple tasks within daily deadlines required
- Excellent analytical, verbal , written and customer service skills
- Find creative solutions to problems and complete projects within a team structure required
- Work/make decisions autonomously
- High level of discretion and dependability in performing daily responsibilities
Education
DeVry University - Pomona Campus
1997 - 2002
Bachelor's Degree in Accounting
Professional Skills
- Customer oriented, strong negotiating skills
- Any combination of Education, Experience and Training which would provide the level of skills, knowledge and abilities required
- Excellent written and verbal communications skills in French and English
- Excellent written and verbal communications skills in Polish, English and Russian
- Exceptional Excel skills including knowledge of data analytics, pivot tables and other relevant financial reporting and accounting tools
- Effective listening skills; able to recognize and direct customer’s needs
- Exceptional written and oral communication skills including customer relations and negotiations
How to write Credit & Collection Resume
Credit & Collection role is responsible for english, customer, credit, reporting, finance, training, database, advertising, compensation, shipping.
To write great resume for credit & collection job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Credit & Collection Resume
The section contact information is important in your credit & collection resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Credit & Collection Resume
The section work experience is an essential part of your credit & collection resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous credit & collection responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular credit & collection position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Credit & Collection resume experience can include:
- Knowledge of commercial credit and prior experience making credit decisions
- Experience working in Credit and Collections (B2B experience)
- Bilingual (Spanish) skills are desirable due to the customer account base
- Experience of credit collection or a strong willingness to learn
- Working knowledge of SAP experience or other ERP
- ERP business system experience required; preferably in manufacturing or distribution environment
Education on a Credit & Collection Resume
Make sure to make education a priority on your credit & collection resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your credit & collection experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Credit & Collection Resume
When listing skills on your credit & collection resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical credit & collection skills:
- Good communication, computer, and teamwork skills
- Communicate effectively with all levels of employees, including management
- Experience of Oracle R12 and Navision is desirable, a good understanding of Word and Excel
- Proficient skills with MS Office Suite (Word, PowerPoint and Outlook) and ERP Accounting systems
- Native English communication / language skills
- Native Sweden communication / language skills
List of Typical Experience For a Credit & Collection Resume
1
Experience For Credit & Collection Specialist Resume
- Demonstrated experience in the same or similar role in a multinational company
- Experience within Accounts Receivable
- Demonstrates enthusiasm and inspires others to deliver
- ERP business system experience required; preferably in manufacturing environment
- Demonstrated commitment to professionalism, confidentiality, integrity
- Some experience in commercial collections, preferably in a high-tech environment
2
Experience For Credit Collection Specialist Resume
- Organised and know how to prioritise your workload
- Ethics & Good Judgment
- Ensuring payments from clients as well as making decisions in the processes of extrajudicial claims
- Following up with the clients of their assigned geographic area
- Proficient working with a PC and Microsoft Office
- Follow credit processes and procedures to proactively assess credit risk of new and existing customers
- Assist with A/R reporting, stats, graphs, etc
- Assist and/or process forms of security, including PPSA/PMSI, Personal Guarantees, Liens, Bonds, Letters of Credit, etc
- Credit limit management including cooperation with external provider
3
Experience For Credit / Collection Specialist Resume
- Responsible for collection and monitoring of past due Accounts Receivables
- Work closely with respective departments for all outstanding Accounts Receivables
- Perform daily checks on bank statements and update working file where applicable and perform monthly bank reconciliation
- Stays customer focused and sets clear and measurable goals
- Able to quickly indentify and communicate actions
- Fluent oral and written language skills in local language. Often requires fluent written and moderate speaking skills in English (Laird's standard global language)
4
Experience For Credit Collection Team Leader Resume
- FLEX SCHEDULE: 35-39/HRS PER WEEK
- Cash collection across 300 Italian accounts
- Fluency in written, oral English & Italian
- Handles collection functions for HSPS customers
- Call clients for past due accounts and request payment
- Collect money from delinquent accounts
- Take credit card payments over the phone
- Process Expense Reports for Henry Schein Practice Solutions Employees, and oversee and insure Expense Reports adhere to the TSM Travel Policy
5
Experience For Italian Speaking Credit & Collection Rep Resume
- Ensure that appropriate signature authority, dollar amount, remittance address, and general ledger coding are obtained on each invoice before processing. Work with vendors to provide remittance information
- Contacts assigned portfolio of customers to collect on past due amounts
- Demonstrates a thorough understanding of customers’ open balance and performs reconciliations of the accounts as necessary working with Norgren and IMI colleagues and departments
- Identifies and evaluates payment barriers and collaborates with internal departments and customer representatives to resolve disputes
- Identifies and recommends customer accounts for review of terms, credit limits, shipment hold, outside collections, and/or bad debt to the Director, Credit and Collections
- Conducts periodic reporting on assigned portfolio of accounts and past due activity ensuring management is apprised of potential risks
- Ensures all account documentation is completed in an accurate and timely manner and is fully compliant with legal and accounting standards
6
Experience For Director of Credit & Collection Resume
- Ensures all collection activities are conducted within applicable legal guidelines
- Ensures all activities meet departmental quality standards as well as professional audit, credit, and collections standards
- Review new account set-up requests and recommend terms and credit limits
- Analyze customer payments for cash application personnel
- Issue weekly reminder emails and phone customers as required
- Maintain Customer contact data base
- Ensure that collection of all delinquent accounts receivable items are completed in a timely manner to enhance prompt turnover of receivables to cash
- Prepare refund documentation as required
7
Experience For Credit & Collection Temp Resume
- As requested produce accounts receivable reports that detail accounts receivable activity on assigned A/R Portfolio
- Review Past due accounts with Manager for additional action
- Extreme attention to detail and the ability to work independently
- Strong interpersonal, written and verbal communication skills to deal effectively with a wide range of internal and external customers often on matters of a sensitive nature
- Ound judgment in conducting business transactions
8
Experience For Senior Credit & Collection Specialist Resume
- Communicates with customers in a professional and tactful manner for the purposes of solving all past due payment problems with expedience
- Customer service-oriented, while at the same time, able to meet the goals of the department
- Collection calls and/or correspondence in our fast paced goal oriented department
- Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
- Responsible for credit review process and collection activities for assigned customer accounts
- Maintain current credit information as well as current collection and follow-up notes on all assigned accounts. Escalate disputed invoices or issues in a timely manner to the appropriate manager
- Monitor open accounts receivables on a daily basis utilizing online tools and various reports
- Develop relationships with key customer accounts payable contacts
- Monitor customer history for trends and report to management
9
Experience For Credit & Collection Team Lead Resume
- Travel occasionally to branches and customers as needed
- Manage accounts receivable through professional, customer service-oriented collection efforts via phone and email
- Negotiate settlements or payment plans
- Ensure collection efforts are thoroughly documented for all assigned accounts
- Quickly analyze and explain current credit status from different sources
10
Experience For Credit &collection Team Memeber Resume
- Knowledge of individual states’ Mechanic’s Lien laws. Ensure lien rights are secured through submitting notices of intent to lien, filing mechanic liens/payment bond claims, and respond to lien waiver requests
- Manage multiple tasks simultaneously and meet deadlines under pressure
- Proficient in Microsoft Excel and Outlook. Ability to learn new applications
- Desire to work in a collaborative team environment that includes offshore colleagues
- Able to take initiative, think outside of the box and solve problems in a timely manner
- Establish and maintain customer master files, accounts and data management
List of Typical Skills For a Credit & Collection Resume
1
Skills For Credit & Collection Specialist Resume
- Computer skills: proficiency in MS Office; Excel, Word, etc
- Validating customer refund claims for withholding tax purposes
- Represent the company in an effective, competent, customer-focused manner while interacting with the customer and other external parties
- Experience managing C&C Key Accounts
- Experience in Microsoft office applications, specifically basic Excel (formulas and sorting)
- Experience with Cash Collection Tool, CRM, ERP is an additional asset
2
Skills For Credit Collection Specialist Resume
- Thorough and recent collection experience
- Exercise good judgement on when and how to escalate payment issues
- Stakeholder management with: all relevant area’s internal and external ensuring related issues are dealt within an effective and timely manner
- Background in Consumer Packaging Goods helpful
- Demonstrates behaviours aligned to Danaher’s Leadership Anchors
- Demonstrated ability to make sound credit decisions based on analysis of customer activity against industry and collection standards
3
Skills For Credit / Collection Specialist Resume
- Experience in collections
- Commercial credit and collections experience
- Making decisions affecting credit status of customers, for example placing accounts on hold
- Chasing customers for withholding tax certificates and reconciling accounts to confirm values
- Communicating with customers, encouraging them to pay within agreed payment terms
4
Skills For Credit Collection Team Leader Resume
- Escalating any billing disputes to internal partners for resolution
- Performing credit assessment and setting credit lines per Customer,
- Preparing regular management reports e.g. Scorecard, Collection Reports, A/R Ageing,
- Processing of all the clearing of all invoices with payments or credit notes,
- Advising and negotiating delinquent accounts
- Assessing customer credit scores and supporting decisions to extend credit
5
Skills For Italian Speaking Credit & Collection Rep Resume
- Calling and working directly with customers to ensure payment of invoices
- Speaking to customers regarding invoice questions
- Understanding of credit and collection best practices
- Working towards targets such as monthly cash collections and percentage of aged debt
- Managing inbound calls and emails from customers
- Following internal processes and service level agreement periods for tasks
6
Skills For Director of Credit & Collection Resume
- Conferring with credit associations to exchange credit information on customers
- Conferring with customers to verify their A/R transactions and to resolve their complaints
- Tracking invoice and payment schedules for customers
- Ensuring customers are invoiced accurately and in a timely manner
- Review accounts receivable, solving problems and finding solutions to reducing total A/R
- Assists management in making sound business decisions by ensuring that customer data and reporting are accurate, complete, and delivered in a timely manner
7
Skills For Credit & Collection Temp Resume
- Ensure timely completion of all month-end financial closing including posting of all journals
- Modern office facility including parking lot
- Answers incoming calls from the billing queue
- Take appropriate action on collection irregularities including payment discrepancies, unearned discounts, and pricing errors
- Interaction, reporting and communicating with all pertinent administrative and operational groups; Credit, Legal, Risk, Sales, Customer Service, Plants, etc
- Manage Customer Master File including SOX procedure to confirm new shipping address , VAT confirmation and end user certificate ,
- Encourage customers to pay their invoices while preserving the relationship
- Read and understand a variety of accounting reports
8
Skills For Senior Credit & Collection Specialist Resume
- Make sound recommendations on extending credit
- Communicate with customers in a professional and tactful manner for the purposes of solving all past due payment problems with expedience
- Makes decisions affecting credit status of customers
- Relaxation, gaming and nursery room
- Fresh fruit served every morning
- Responsible for performing the daily operational and collection functions
9
Skills For Credit & Collection Team Lead Resume
- Provide timely reports on DSO, aging & operations metrics KPI’s to senior management
- Recommend cancellation, or suspend spending privileges where required, and communicate these actions to customers
- Provide support to the Laird FSSC Cash application team by working closely with customers to obtain and share accurate timely customer remittance information
- Assists in mailing collection letters as needed
- Assist customer in researching their account
10
Skills For Credit &collection Team Memeber Resume
- Review and approve Billing Adjustments
- Performs training responsibilities as assigned by management
- Online billing of high volume customers
- Research and analyze billing questions and disputes
- Document changes to billing processes
- Closely review Accounts Receivable aging reports and determine appropriate action to be taken on delinquent accounts
- Make collection calls to ensure assigned accounts are kept current and invoices are being paid
- Partner with Operations and customers for timely resolution of billing disputes
List of Typical Responsibilities For a Credit & Collection Resume
1
Responsibilities For Credit & Collection Specialist Resume
- Business, technical and soft skills trainings
- Collection experience with Regional exposure advantageous
- Experience in Credit Collection
- Establish and maintain effective and cooperative working relationships with Delivery-, Services-, Energy- and Sales department
- 5, Being the major contact interface with customers for the accounts reconciliation, and providing suggestion to AR Accountants to make cash application
- Process improvement—identify root causes, recommend and implementing solutions. Establish/update best collection practices
- Attend regular meeting with Regional Credit Manager to provide updates
- Office machinery including fax, phone, computer, copier
2
Responsibilities For Credit Collection Specialist Resume
- Software including MS Office products, email, internet
- Regular follow ups on main PPI’s and their trends, take corrective actions and set cleaning plans to get back to BAU
- Day to day, account reconciliation and adjustments, as need be
- Establish and/or maintain payment plans
- Process and distribute customer statements
- Provide “World Class” customer service
- Credit—AR exposure, facilitating sales and managing risk by reviewing order release and customer master file; releasing orders as appropriate; setting limit or order release based on research. Identify bad debt and set reserve
3
Responsibilities For Credit / Collection Specialist Resume
- Take a leading role in taking and, for larger risks, preparing credit limit decisions for customers , considering the opportunities for Arrow and how they compare to the potential AR risk
- Provide support to sales by developing financing solutions for customers including customer visits
- Optimize collection and minimize over-dues
- A/R disputes—works with customer to determine reason (s) for non-payment of invoices and queries the specific invoice(s) for action by the respective sales team; works on disputes that have been researched by the sales team and collects outstanding balance if applicable
- Maintain Accounts Receivable account and monthly reconciliation in SAP system
- Responsible for preparation and issuance of billings to Thailand customers and documentation required for deposits to bank
4
Responsibilities For Credit Collection Team Leader Resume
- Respond to queries from internal and external customers and attends to requests from new customer credit applications and compile all necessary documents to support such applications
- Assist in year-end closing and audit schedules, SOX audit and Statutory audits
- Assist in regional coverage of collections in APAC; not limited to Thailand
- Support Office Admin on rotational basis
- Manage an assigned Accounts Receivable Portfolio by performing regular collection follow-up to ensure aging and collection goals are attained for assigned group of accounts. Report status of the portfolio on a weekly basis to the AR Manager
- Upon request of Credit Analyst or AR Manager pull credit information and other data for new customers or customers who need review
5
Responsibilities For Italian Speaking Credit & Collection Rep Resume
- Apply subjective judgment as necessary and be prepared to provide creative solutions to support the effort of sales but at the same time protect the investment in accounts receivable, always working toward continual process improvement in credit and collections area
- Credit and/ or collection or related experience
- Work with team to ensure dept. KPI's are met
- Fluency in English is mandatory, in addition to German
- Promote/ Take part of projects in order to improve efficiency in the area
6
Responsibilities For Director of Credit & Collection Resume
- Makes final decision(s) on administrative or operational matters and ensures operations’ effective achievement of objectives. Ensures that budgets, schedules, and performance standards are realistically set and attained
- Experience in credit, collection or other relevant business experience
- Analyze and collect unauthorized customer deductions
- A “Can Do” and “Let’s Do It” attitude
- Credit & Collection Certification
- Construction Legislation – US, Canada and/or Mexico
- Accountable for building capability and supporting change within the team in the drive for an operational excellence, profesional business partnering & compliance
- Collection of receivables for EMEA customers,
7
Responsibilities For Credit & Collection Temp Resume
- Implementation of the European credit policies and procedures,
- Collection cycle and reduce Past Due Receivables improvement,
- Support Bad Debt Reserve and Write Off processes,
- Liaison with Treasury Department to gather information of remittances with insufficient data
- Financial background would be highly desirable
- Process driven and organised, with sufficient flexibility to accommodate ad hoc requests
8
Responsibilities For Senior Credit & Collection Specialist Resume
- Fluent in English at least CEFR B2 level
- Recognition & referral awards
- Punctuality & Dependability
- Life & accident insurance
- Sport programs (individual and team)
9
Responsibilities For Credit & Collection Team Lead Resume
- Social Fund benefits (Christmas vouchers, vacation and childcare subsidies, cinema tickets, etc.)
- …and 30 days of vacation!
- Providing customer service in local language regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
- Generate talent for the enterprise Executes against demanding external benchmarks Foster effective teamwork and collaboration Manage performance rigorously & hold others to account
- Fluent Spanish OR Italian knowledge
10
Responsibilities For Credit &collection Team Memeber Resume
- 1, Credit assessment, including direct customer investigation when new order opportunity is brought up, and annual credit assessment for distributors with standard score card tool
- 2, Shipment control, manual control on the shipping hold or release with the combined consideration on the credit limit/receivables balance/prepayment/payment history, etc
- 3, Collection tracking, including the review with branch offices to decide collection action plans, daily communication with sales person for implementing action plans, directly calling or visiting customer for payment pushing, closely following up the 3rd party’s collection progress
- 4, Bank Acceptance Draft(BAD) receiving control, pre-checking the scan file of BADs to avoid any defect, claiming interest for the BAD payment, keep record of the BAD receiving list
- Ensure to reach the yearly targets of the overdue amounts, overdue 90+ amounts, RDD’s, unapplied / unallocated amounts; DSO’s and initiate proper actions if the target is in danger
- Review customer account balances daily for prioritized follow-up on collections with the overall objective of timely receipt of cash and minimized discrepancies
- Collaborate with Accounts Receivable, Customer Service, and Sales to promptly address any customer issues and effectively manage the relationship for the overall benefit of the company
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