Computer Consultant Resume Sample
Aurore Jacobi
49611 Parisian Lights,
Dallas,
TX
+1 (555) 857 7763
Work Experience
Computer Consultant Specialist
12/2017
-
PRESENT
Detroit, MI
- Evaluates faculty and staffs’ current PC environment and reviews all personnel info (docs, browser settings apps), documents and moves this info from local docs to home directory
- Experience in serving in an IT support role
- Help desk support experience
- Experience with both Windows and Mac operating systems
- Identify in the GATE all evaluation reports that are related to the different impact areas of UN Women’s programmes
- Provide technical support for events and program users on a variety of user needs
- Provide primary technical support for all Apple technology used in the complex, including but not limited to the Macintosh Platform, iOS and tvOS devices
- Provide Tier 1 and Tier 2 technical support for all computers, software and audio-visual equipment used in classrooms, labs, theatres and specialized spaces
Computer Services Consultant
08/2010
-
08/2017
Houston, TX
- Assist with deployment, maintenance, upgrades and inventory of all computers, peripherals and audio-visual equipment
- Support on-site events and meetings
- Maintain user accounts, permissions and quotas
- Create procedures and documentation and provide technical training for students, faculty and staff
- Industry experience in one or more of the following areas
- Utilize industry experience in one or more of the following areas
- Audio-Visual support including cinema projectors, A/V racks, conference rooms, AMX/Crestron control systems. Skilled at troubleshooting, calibrating and optimizing A/V systems. Experienced with DCPs, KDM management, media ingest, A/V switching and control, A/V signals, racks and cabling. Knowledgeable with color management and color calibration
Personal Computer Consultant
02/2004
-
06/2010
Chicago, IL
- Software programming and scripting. Experience using command line tools for Mac and Windows. Ability to create or edit scripts and programs in batch script, shell script, power shell, python, Visual Basic, HTML, MEL, C# or C++. Working knowledge of software development tools including versioning systems. Experience creating and automating processes and pipelines in the media or gaming industries
- Advanced entertainment and gaming technologies. Experience with VR/AR, motion capture, green-screens, visual effects, game design and/or game development. Experience installing and troubleshooting cutting-edge technologies in the entertainment and gaming industries
- Audio-visual equipment used in the entertainment industry
- Software programming and scripting
- Post-production and Editing
- Animation and Visual Effects
- Advanced entertainment and gaming technologies
- Provide technical assistance to faculty, staff, and students
Education
St. Lawrence University
1998 - 2003
Bachelor's Degree in Computer Science
Professional Skills
- Interact with others to analyze information/data, provide advice, opinions, and counsel utilizing problem solving skills
- Use well-developed analytical, technical, computer and oral and written communications skills
- Experience with configuring computer hardware, as well as advanced configuration, firmware & driver troubleshooting techniques
- Demonstrated understanding of computer hardware, software, networks, and troubleshooting
- Experience in installing and maintaining servers and networks
- Experience in web conferencing software highly recommended
- Knowledge of computing environments. Experience with networks, workstations, printers, wireless communications, security software and procedures
How to write Computer Consultant Resume
Computer Consultant role is responsible for software, general, training, mac, printing, security, wireless, reporting, design, travel.
To write great resume for computer consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Computer Consultant Resume
The section contact information is important in your computer consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Computer Consultant Resume
The section work experience is an essential part of your computer consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous computer consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular computer consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Computer Consultant resume experience can include:
- Strong written and spoken skills in both French and English
- Analyze problems and procedures to find creative, logical, and effective solutions
- Demonstrate the ability to manage complex workloads
- Experience with the administration of Active Directory user, group, and computer objects and software deployment methods
- Experience with networks, workstations, wireless communication, security software and procedures
- Exceptional Mac OS and iOS experience (OS 10.x, iOS 11.x)
Education on a Computer Consultant Resume
Make sure to make education a priority on your computer consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your computer consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Computer Consultant Resume
When listing skills on your computer consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical computer consultant skills:
- An understanding of network topology, desktop security, and general computer diagnostics and repair skills for both Windows and Macintosh enterprise computers
- Effectively documents issues in tracking system to facilitate resolution, user satisfaction, and knowledgebase history
- Experience imaging computers using Microsoft System Center Configuration Manager
- Demonstrated understanding of computer networks and troubleshooting
- Previous experience working in an IT role in a higher education and/or healthcare facility
- Experience with ticketing system (Track-It!)
List of Typical Experience For a Computer Consultant Resume
1
Experience For Computer Services Consultant Resume
- Provides support and assists in coordinating on and off-site technology needs for conferences, seminars, training sessions and special events
- Integrate vendor applications into SU’s computing environment
- Create procedures and documentation and provide technical training/presentation for students, faculty and staff
- Respond to questions from callers, emails, and walk-ins with technology problems
- Analyze, diagnose, and resolve computer related problems
- Schedule appointments with customers for problem resolution
- Assist Technology staff with projects
2
Experience For Personal Computer Consultant Resume
- Problem escalations within a team environment
- Maintain the Help Desk as a clean and orderly facility
- Make deliveries/provide courier services
- Use computing concepts, documented procedures, and knowledge of SU’s systems and application software to resolve computing problems and provide consulting to students, faculty, staff, and other clients
- Ensure the successful completion of assigned projects by setting objectives, recommending and coordinating resource, monitoring progress and reporting results to unit manager
- Manage hardware inventory of assigned area, plan upgrade lifecycle and replace aging equipment as necessary
- Maintain accurate and timely incident logs in approved ticket management system. Write technical and procedural documents as needed for inclusion in knowledge base
- Provide basic instruction to customers regarding campus computing best practices. Clearly communicate technical concepts to non-technical staff and customers
3
Experience For Computer Forensic & E-discovery Consultant Resume
- Provide instruction and technical consulting on computing to students and staff
- Provide troubleshooting and support for smart classrooms and mobile presentation carts
- Clearly and professionally correspond with peers across the University IT community
- Install, maintain and troubleshoot operating systems and applications on individual computers, departmental servers, laptops, mobile devices, and devices in all technology enabled facilities
- Work within the Active Directory framework to maintain user and computer objects
- Provide audio visual support for classrooms and special events
- Administer user accounts and computers within the University Active Directory environment
- Maintain and manage departmental applications, both in-house and third-party supported
- Provide second-level support for escalated desktop support issues
4
Experience For Computer Srvcs Consultant Resume
- Recommend and implement systems to solve business department needs
- Collaborate with and participate in the PCI governance group
- Work with constituents around Syracuse University to troubleshoot and implement solutions to campus-wide services
- Create and maintain documentation for all departmental and enterprise wide systems and solutions
- Provide Tier 1 and Tier 2 technical support for all audio-visual equipment, computers and software used in classrooms, labs, theatres and specialized spaces
- Assist with deployment, maintenance, upgrades and inventory of all audio-visual equipment, computers and peripherals
- Responsible for assisting in maintaining technology across the Division of Strategic Initiatives. Installing, maintaining, and troubleshooting operating systems and applications on individual computers, servers, laptops, mobile and peripherals
5
Experience For Computer Assisted Data Analysis Consultant Resume
- Provides technical and logistical support to staff and participants for various on-line learning platforms and systems
- Provides instruction to staff and students on campus computing requirements and best practices
- Consult with departments on Macintosh computer needs, determine equipment specifications, order, configure and install computers as well as troubleshoot and maintain computers
- Work with Macintosh Systems Architect to develop and maintain back end Macintosh Management system including writing scripts, packaging software, deploying patches and overall maintenance of the management system
- Manage and maintains support systems used by Data Systems, including ticketing and inventory systems
6
Experience For Computer Consultant Specialist Resume
- Collaborate managing and setting firewall security policies for general Auxiliary Services population and PCI required Point-of-Sale applications
- Provide support and inform users on using technology
- Expertise in computing environments
- Manage users, groups, folder rights and computers in Active Directory
- Build and manage Macintosh printer queues in Papercut
7
Experience For Computer Consultant Supervisor, Senior Resume
- Assist in administering user accounts and computers within Active Directory. Provide support for Auxiliary Services departmental applications. Setup and installation of desktops and laptops
- Provide technical support to end users primarily client side occasionally server side
- Review Data Systems procedural documentation Bi-annually and update accordingly
- Specific support experience with networks, workstations, wireless communications, security software and procedures, audio visual equipment and systems, voice systems
- Proficiency in two or more of the following areas
List of Typical Skills For a Computer Consultant Resume
1
Skills For Computer Services Consultant Resume
- Working knowledge of associated hardware, software, operating systems, and peripherals
- Knowledge of installing and troubleshooting hardware and software on Windows 7/8 and Macintosh OS X computers
- Phone and onsite user support, including hardware and software troubleshooting
- Account provisioning and IT onboarding of new users
- Provides support for Macs, PCs, mobile devices and printers including setup, deployment, and troubleshooting at our campus locations and remote offices
- Keeps track and documents all work using standard ticketing solution
- A deep understanding of current and developing computer hardware, accessories, and personal/mobile devices
- Familiarity with the University’s e-mail systems, general productivity applications such as Microsoft Office, scanning software, Internet tools, etc
- Monitors help desk ticketing system and assigns work to other IT Support Consultants
2
Skills For Personal Computer Consultant Resume
- Fields direct emails and phone calls from users regarding technology issues
- Collaborates with other units to improve access to and maximize use of computing resources
- Special projects, such as equipment rollover, office moves, and recommendation, evaluation and testing of new hardware and software
- Providing software and hardware support in a team environment
- Maintains a working inventory of all assets within the organization
- Assists in training student workers and/or users
3
Skills For Computer Forensic & E-discovery Consultant Resume
- Knowledge of all aspects of computing is required
- Basic audio/visual troubleshooting for smart classrooms and mobile presentation carts
- A professional and friendly demeanor when providing customer support is a necessity
- Advanced knowledge of personal computing devices
- Knowledge of computing environments
- Exceptional customer service and customer relations, supporting senior level staff
- Familiarity with the University’s e-mail systems, general productivity applications such as Microsoft Office, etc
- Attached cover letter and resume is required
4
Skills For Computer Srvcs Consultant Resume
- Coordinates with USC’s central technology departments to trouble shoot technology issues
- Analyzes user needs and evaluates new products; recommends hardware and software purchases
- Consults, trains and assists faculty, staff and students on the use of AV hardware, software and applications for instructional purposes
- Coordinates the introduction and installation of new multimedia and related computer resources
- Trouble shoots functionality issues of AV equipment and related hardware and software configurations in office and classroom locations
- Deployment and inventory of new desktop equipment
5
Skills For Computer Assisted Data Analysis Consultant Resume
- Maintains and updates Confluence knowledge base, internal documentation, and user handouts
- Works closely with Director of Operations to plan, forecast, and monitor information systems-related budgets
- Assists Office Technology Specialist with data requests and special projects related to Sophia knowledge management system, including generating custom reports, data entry, day-to-day general system maintenance, and management of permission-based roles
- Performs as a backup to the Office Technology Specialist as needed, including assigning disclosures to the USC Stevens staff and the university’s faculty and generating and reports out of Sophia
- Familiar with computer terms such as VGA, HDMI, Display Port, Thunderbolt, IPv4, VPN, etc
- Possesses a vehicle to deliver and retrieve computer equipment to offsite locations
- Familiar with technology terms such as VGA, HDMI, Display Port, Thunderbolt, IPv4, VPN, etc
6
Skills For Computer Consultant Specialist Resume
- Provides technical support, assistance and consultation to students, faculty and staff. Answers questions on-site or via telephone. Manages user accounts, provides permissions/email account sharing, and creates/deletes shared server folders. Resolves, escalates or refers technical problems as appropriate
- Performs analytical, technical and administrative work to plan, design and install networked and stand-alone computer systems for computer user rooms, computer classrooms, offices, etc
- Provides technical support, assistance and consultation to students, faculty, and staff in assigned areas
- Answers questions on-site or via telephone
- Assists System Administrators with user accounts and permissions (i.e. email, calendar and network shares)
- Resolves, escalates or refers technical problems as appropriate
- Self-starter with the initiative and ability to complete tasks under pressure and with minimal supervision
7
Skills For Computer Consultant Supervisor, Senior Resume
- Experience in computing environments. Specific support experience with networks, workstations, wireless communication, security software and procedures. Experience in installing and maintaining servers and networks
- Use independent judgment to coordinate resources and initiate actions within established guidelines to achieve departmental objectives
- Exhibit the ability to work with a diverse user population on a consistently professional basis
- Communicate clearly in both verbal and written formats
- Assists in the ongoing support of computer environments campus-wide. Provides technical support and troubleshooting for workstations, printers and other devices
- Assists with end user questions and problems. Works with computer equipment and various applications
- Assists in the maintenance of software and various documentation
- Understand the Microsoft Active Directory framework to manage and configure all directory objects
8
Skills For Computer Consultant Resume
- Understand Mac OS software installation and Mac hardware
- Understand basic concepts of DNS/DHCP to provision and manage network objects
- Direct customer help desk or technical support experience, including providing outstanding customer service and accurately documenting detailed information
- Experience supporting various operating systems such as, Windows 7/8/10, Windows Server 2008/2012/2016, Active Directory, Network Security Software, and Network Security Appliances
- Basic knowledge of the Microsoft Office suit how to use and how to install
- Experience in a technical support role in the entertainment or gaming industry (Mac and Windows, media production software, audio-visual systems)
- Game Design and Development Support
- Help desk support
- Familiarity with HIPAA and FERPA regulations
9
Skills For Computer Services Consultant Resume
- Experience with Microsoft operating systems/application administration: substantial knowledge and proficiency with Windows 7/8/10 & Office Suite (Outlook, Word, Excel, etc.)
- Experience working with knowledge management systems/databases
- Experience with ManageEngine Products (ADManager & ADSelfService)
- Experience with various security tools (Cylance)
- Directly applicable experience
10
Skills For Personal Computer Consultant Resume
- Changing drivers, installing new printers and copiers, changing security settings, programming network settings and diagnoses of issues with printing
- Follow standard Help Desk operating procedures, which include accurately monitoring, creating, and updating Help Desk tickets
- Provide software support for our end users. Installing, supporting, and troubleshooting issues with many types of software
- Facilitate access to our computing resources. Creating, granting access to our shared folders and other resources
- Assist faculty during classroom instruction during daytime hours
- Support and maintain departmental specific applications via participating in vendor conference calls and by following vendor provided documentation
- Provide hardware support for over 900 computers, laptops, and mobile devices. Troubleshooting and fixing hardware issues on computers
- Manage Administrative Computing Services supported Payment Card Industry (PCI) compliant systems, including desktops and mobile solutions
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