Communications Operator Resume Sample
Loraine Yost
893 Quinten Park,
Phoenix,
AZ
+1 (555) 112 7072
Work Experience
Communications Operator Lead-clinical Nutrition Services
10/2016
-
PRESENT
Detroit, MI
- Answers incoming calls for all Methodist Facilities, obtains necessary information and correctly transfers calls to patient rooms, nurse’s stations, or departments in accordance to System HIPAA policies
- Answers after hour phone calls for Physicians that utilize our Physicians Answering Group Exchange and communicates accurate messages in an efficient manner. Adds daily on-call to physician’s accounts
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
- Comply with Four Seasons’ Work Rules and Standards of Conduct
- Excellent written and especially verbal communication skills
- Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to standard operating procedures
- Provide information about the hotel
- Be able to provide accurate directions to the hotel
- Process wake up calls per the guest’s request
Communications Operator
08/2011
-
08/2016
San Francisco, CA
- Provides support of coaching and leadership functions
- Establish and maintain relationships with campus colleagues to facilitate improved customer service
- Operates the university switchboard, providing a first response to inquiry; includes answering and transferring all incoming calls
- Not only knows the main hubs to redirects calls to, but general information about each of the following to best redirect calls: One Stop Shop, Graduate Center, Parent/Alumni Relations, Campus Events, HR, Help Desk, and Advancement
- Hires, trains, supervises, and coordinates coverage of student workers covering switchboard. This includes appointing a student lead operator
- Monitors phones lines on campus for problems
- Reviews campus events calendar and contacts departments to learn information needed to respond to questions received at the switchboard
- Maintains the University Corporate Phone Directory (occurs in partnership with IMT)
- Attends and participates in UR team meetings and strategic communications conversations
Public Safety Communications Operator
08/2007
-
05/2011
Dallas, TX
- Receives incoming console calls within 3 rings, determines correct routing destination and routes calls. Uses appropriate computer and communication equipment to process calls
- Receives and process emergency communication notification. Monitors alarms, receives and follows appropriate notification instructions. Operates emergency communication equipment. Becomes and remains familiar with Medical Center disaster and emergency procedures. Prepares necessary documentation
- Demonstrates excellent customer service and oral communication skills
- Performs well in emergency and atypical situations
- Follows departmental procedures and policies
- Demonstrates an understanding of and implements oral and written directions
- Integrity - We do the right thing, all the time
Education
Kettering University
2002 - 2006
School's Degree in Electrical Engineering
Professional Skills
- Prior experience using strong judgmental skills and the ability to handle emergencies in a professional manner is required
- Detail oriented, demonstrate problem solving skills, flexibility and adapts well to change
- Detail oriented, demonstrate problem solving skills, flexibility and adapts well to continual change
- Possess excellent attention to detail skills
- Four (4) years of experience in the field of communications and dispatch with one (1) year of supervisory experience and some administrative experience
- Applies working knowledge of all department standard operating procedures and demonstrates abilities to operate within those guidelines on a daily basis
- Demonstrated experience working in a hospital setting
How to write Communications Operator Resume
Communications Operator role is responsible for events, travel, telecom, reporting, telecommunications, security, database, training, credit, software.
To write great resume for communications operator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Communications Operator Resume
The section contact information is important in your communications operator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Communications Operator Resume
The section work experience is an essential part of your communications operator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous communications operator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular communications operator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Communications Operator resume experience can include:
- Operates Medical Center communications equipment in a quick and timely manner, including IBM 9755 Attendant Console, in order to be of prompt service to Medical Center patients, physicians and guests
- Skill in effectively communicating both verbally and with written communications
- Proven experience handling inbound/outbound phone calls every day
- Demonstrated experience monitoring fire alarm systems
- Effectively use operations and reference manuals, maps and directories
- Demonstrate ability to perform manual dexterity required to operate a switchboard under heavy demand
Education on a Communications Operator Resume
Make sure to make education a priority on your communications operator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your communications operator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Communications Operator Resume
When listing skills on your communications operator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical communications operator skills:
- Skill in communicating effectively with individuals at all levels
- Operates multiple line PBX console in order to answer, transfer and relay incoming telephone calls and operates pocket paging system to communicate as needed
- Remain calm and effectively during emergency situations
- Demonstrated experience providing customer service
- Demonstrated experience answering a multi-line telephone system
- Demonstrated experience using law enforcement / two-way radio equipment
List of Typical Experience For a Communications Operator Resume
1
Experience For Police Communications Operator Resume
- Communicate effectively and positively with staff members
- Communicate effectively with patients of all ages
- Prioritize incoming information received via telephone, intrusion and fire alarm systems and visitors requesting police assistance
- Operates in-house paging system for personnel notification
- 6-12 months related experience
- Operates radio communications system to relay messages
- Work with departments in an effective manner to facilitate efficient customer service
- Maintain personnel work schedule in a professional manner, being flexible and covering absences when needed
2
Experience For Public Safety Communications Operator Resume
- Efficiently answer and dispatch all incoming and internal calls on the AMCOM/Alcatel
- Manage pagers and paging database. Respond to all emergency alarms, codes, monitors, etc., quickly and efficiently
- Maintain information pertaining to clinic events, meetings and other general information
- Communicate MD call schedule to After-Hours Answering Service. Update as needed
- Provide dispatching services for a Psychiatric facility
3
Experience For Communications Operator Lead-clinical Nutrition Services Resume
- Provide monitoring of fire alarm systems
- Provide mobilization of emergency services and personnel in response to crisis situations involving life or property
- Responsible for accurately announcing emergency codes per protocols
- Is familiar with Interpreter process and TTY/hearing impaired processes
- Works with Hospital security system maintaining badge access controls and video surveillance
- Float to other areas/shifts to assist with staffing and coverage needs
- Leads one or more employees performing similar work
- Announces emergency and informational “codes” according to policies and procedures
4
Experience For Communications Operator Communications PRN Evenings Resume
- Assists internal customers with basic telephone system programming
- Promptly and courteously answers incoming telephone calls and places long distance calls when authorized and requested to do so
- Knowledge of operating procedures used in telecommunication operations
- Aid callers dialing out
- On-call status required during emergencies
- Knowledge of Federal Communications Commission rules and regulations pertaining to the operation of public safety communications equipment
- React to emergency situations while maintaining composure
- Answers, processes, and connects incoming calls accurately, professionally, and promptly
5
Experience For Communications Operator Switchboard Operations Evenings Resume
- Introduces self to patients with name, greeting etc
- Answers the telephone with proper greeting
- Offers assistance to co-workers rather than waiting to be asked for help
- Shows patients the way rather than pointing, when possible
- Keeps people informed when they are waiting, so they know what to expect
- Type 30 net words per minute
6
Experience For Page Switchboard Communications Operator Resume
- Inputs and transmits call information using computer assisted dispatch system or manual card system; refers callers to appropriate agencies or extensions; contacts appropriate parties to notify of complaints and/or actions required
- Use various criminal justice and public safety computer systems to check driver's license records, vehicle registrations, stolen article files, warrants, criminal history, and missing person's listings
- Obtains and/or verifies other information required by field units using computer, two-way radio communications and telephone
- Monitors for activation of security or fire alarms on the PPR alarm system
- Contacts other public safety agencies to obtain assistance as needed
- Prepares various departmental logs, reports, and forms
- Relays calls to appropriate personnel or patients
- Places long distance calls when requested
- Maintains files on location of patients in the hospital
7
Experience For Assoc Communications Operator Resume
- Pages hospital personnel or physicians as requested
- Maintains assigned logs and records
- The Communication Agent is responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone or radio
- Develop and maintain effective communication strategies
- Foster relationships with patients and medical staff
8
Experience For PBX Communications Operator MDC PER Diem Resume
- Direct calls to the appropriate department/individual
- Page hospital personnel upon request
- Overhead page to announce emegencies, codes, drills, etc
- Exchange/troubleshoot broken pagers as needed and maintain database
- Respond to any signals from the emergency panel and wall
9
Experience For Associate Communications Operator Resume
- Follow policy and procedure to alert all required personnel involved in the emergency
- Monitor cameras and notify Public Safety if necessary
- Perform minor phone repairs and exchange, replacing handsets, cords, etc. as needed on staff and patient rooms. Log and report trouble in to the Telecom analyst and/or AMCOM
- Provide documentation on various logs, reports, projects, etc
- See/utilize information from board, screens, over head monitors and alarm panels
- A. in communications or public relations
10
Experience For Seasonal Communications Operator Resume
- Provides hospital and patient information to outside callers and visitors when allowed to do so by hospital policy
- In accordance with disaster, emergency, safety and fire policies and procedures, responds to alarms, STAT calls and so forth by notifying appropriate hospital or outside agency personnel and specifying areas involved
- Maintains records including names and locations of physicians and hospital personnel on call, patient information (such as admission, transfer and discharge) and Guest House registrations
- Takes and relays messages for physicians via the Physician Answering Service provided by the hospital. Pages physicians and other hospital personnel on call as requested
- Contacts Security as requested by employees or visitors in response to calls for assistance
List of Typical Skills For a Communications Operator Resume
1
Skills For Police Communications Operator Resume
- Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
- 1–2 years of public relations experience, ideally dealing with customer experience issues
- Make correct decisions and function effectively and efficiently in high stress emergencies
- Speak clearly and listen effectively
- Respond quickly and effectively to requests and instructions and emergency code situations
- Operates all equipment in the PBX operator area and demonstrates appropriate responses on a daily basis
- Prior experience as a telephone operator, or receptionist, (i.e. hospital or physician's office) is highly desirable
- Two (2) Years of experience in call processing, dispatching, paging, and customer service
- Demonstrate commitment to creating positive impressions and ensuring the accuracy of interaction whether that leads to resolution or transfer
2
Skills For Public Safety Communications Operator Resume
- Demonstrated ability to work flexible shifts to include working rotating shifts as well as weekends, holidays and occasional overtime
- Previous experience as a Communications/PBX Operator Basic office procedures, including filing and the operation of standard office equipment
- Experience with navigating and data input in multiple software applications and alerting software
- Allows patients to ask questions; demonstrates having time and not being rushed
- As the voice of the resort, the Operator ensures that all communication channels operate flawlessly, including the resort’s phone and paging system
- Communication Agent ensures that all communication channels operate flawlessly, including the hotel’s phone and paging system
- Experience and knowledge of utilizing appropriate Stock List, Parts Manuals, and Technical Manuals
- Knowledge and experience with the use of computer applications including, but not limited to, Microsoft Office Suite products
- Skill in operating security equipment
3
Skills For Communications Operator Lead-clinical Nutrition Services Resume
- Operate a multi-line telephone console and alerting system
- Demonstrated ability to use logic and reasoning to reach conclusion and approaches to problems
- Set a positive example of the Nordstrom experience while meeting service
- Skill in operating office equipment such as a copier, fax, telephone, calculator, etc
- Establish and maintain effective working relationships with physicians, patients, co-workers and the public
- Possess strong working knowledge of all aspects of PBX as well as overall knowledge of hospital, people and places
- Good grammatical and verbal communication
- Operates two-way radio to dispatch calls to public safety units and to receive and communicate information
4
Skills For Communications Operator Communications PRN Evenings Resume
- Demonstrate the operation of telecommunication equipment
- Up to $17 per hour based on years of related work experience
- Respond to the public in a calm, effective manner
- Six months switchboard/customer service experience
- One year of recent PBX operator/switchboard work experience,
5
Skills For Communications Operator Switchboard Operations Evenings Resume
- Maintain confidentiality, act with discretion, and exercise good judgment
- Operate multi-channel, two-way radio systems and telephone/switchboard
- Knowledge and experience in the National Incident Management System (NIMS) and Hospital Incident Command System (HICS)
- Operates public address system in order to page physicians and other hospital personnel upon request
- Demonstrates accuracy and efficiency with PBX operation
- Working knowledge of computer input and retrieval functions
6
Skills For Page Switchboard Communications Operator Resume
- Arriving for scheduled shifts in time to be logged in and ready to take calls at start time
- Working knowledge of MS Office: Word/Excell/Outlook
- Typing (30 WPM)
- Typing (15 WPM)
- Monitors and reports problems relating to telephone equipment, including alarm panels, monitors, code phones and radios
- Works closely with supervisor in reporting or suggesting changes for improvements
7
Skills For Assoc Communications Operator Resume
- Proficient in operating a PC and navigating the Internet
- Basic office procedures, including filing and the operation of standard office equipment
- Knowledge of automated and manual information systems and of the procedures used in entering and retrieving information
- Makes requests for service or repairs to PBX equipment by notifying the Data Processing Manager in Information Systems
- Regularly attends and participates in staff meetings (when held) for problem solving and goal setting
8
Skills For PBX Communications Operator MDC PER Diem Resume
- Utilizes the overhead paging system as needed to contact staff and relay information to building occupants
- Acts as first contact point for the public when calling into IBMC and ISMC, including calls from the media and administration
- Responsible for dispatching officers in an efficient manner to emergency and service calls
- Coordinates emergency calls and relays information and assistance requests involving emergency services from other jurisdictions or agencies
- Inputs and transmits call information using the communications and dispatch systems
- Monitors dispatch center alarms, 911 and campus telephone, and other equipment to assure proper functioning. Notifies technician when systems malfunction
- Works various shifts including day, afternoon, and night hours on a rotational basis as the needs of the University dictates
9
Skills For Associate Communications Operator Resume
- Evening shift: 03:00 p.m. to 11:30 p.m
- At least two years of specialized training in communications or related field
- We are looking for an individual who poses an affinity for guest service
- Team player, comfortable with computer systems as well as communicating over the telephone
- Speak clearly and distinctly, using correct English to communicate with public and UCLA Staff in a concise and informative manner
- Work in a fast paced, high call-volume setting
- Adapt to evolving departmental and hospital policies and procedures
- Perform repetitive tasks while sitting at a computer workstation for an extended period of time
- Completion of the Peace Officer Standards and Training (POST) Public Safety Dispatchers' Basic Course
10
Skills For Seasonal Communications Operator Resume
- Familiarity with tasks and techniques relevant to a PBX environment including PBX and/or telephone console equipment required
- Knowledge of computers and phone dispatching required
- 25 wpm avg net typing speed; proficient with Microsoft Office applications and computers
- Multitask proficiently, using multiple computer systems, applications and technology
- Sit for long periods of time using a telephone headset / handset
List of Typical Responsibilities For a Communications Operator Resume
1
Responsibilities For Police Communications Operator Resume
- Accesses records of all Departments/Personnel extensions and pocket pager numbers (both inhouse and outside). Keeps Supervisors and ER updated on all changes in calls applicable to them. Keeps hospital volunteer information desk informed of all Admissions and Dismissals
- Experience as a Police Communication Operator
- At least one year of experience in public safety
- Identify and escalate priority issues
- Demonstrated ability to utilize Microsoft Office programs
2
Responsibilities For Public Safety Communications Operator Resume
- Demonstrated ability to utilize online resources and data entry
- LEADS certification is required prior to completion of probationary period
- Valid state Motor Vehicle Operator License with clean MVR
- Six (6) months recent PBX-Call Center experience or six (6) months customer service
- One (1) year hospital related PBX experience
3
Responsibilities For Communications Operator Lead-clinical Nutrition Services Resume
- Operates PBX switchboard
- Sitting for extensive periods of time
- Responds to emergency telephone calls according to established procedures
- Knowledge of grammar, spelling and punctuation of the English language
- International Association for Healthcare Security and Safety (IAHSS) Basic Training Certification within six months of hire date
- Applies working knowledge of the "code" and alarm protocols and takes appropriate action(s) to respond on a daily basis
- Knowledge of personal computers and methods of updating word and excel files
- In agreement with the purposes and goals of Azusa Pacific University in providing a Christian-based higher education for its students
- Answers and routes external and internal telephone calls
4
Responsibilities For Communications Operator Communications PRN Evenings Resume
- Takes messages as necessary and forwards them to appropriate individuals
- Utilizes the overhead paging system as needed to contact staff and relay information to building occupants. Announces emergency and informational “codes” according to policies and procedures
- Coordinates conference calls for physicians, administration, and other staff
- Performs supplementary clerical work as assigned by supervisor
- Participates as a team member and provides leadership to colleagues, students and other team members to ensure that workloads are distributed fair and equal and that our number one goal of providing excellence of service and care to our patients and their families is accomplished everyday
- Adapt to routine changes in a positive manner
- Relate to staff and various outside contacts in a courteous and professional manner
- B.A. in communications or public relations
5
Responsibilities For Communications Operator Switchboard Operations Evenings Resume
- Answer the telephone system console in a prompt, courteous and professional manner. Transfer callers to the appropriate department, or individual
- Alarms (fire, weather, etc.) and communicate emergency occurrences in accordance with established policies. Prepare report of occurrences as necessary
- Dispense, record and inventory TTY/TDD, large button phones and speaker phones
- Place long-distance calls for physicians, patients and visitors
- Assist callers with locations and phone numbers of off-campus facilities and physician offices
- Provide data entry/census documentation of patient information
- Provide communication with Public Safety and Law Enforcement
- Provide 24-hr coverage (i.e. weekends, holidays and occasional overtime)
6
Responsibilities For Page Switchboard Communications Operator Resume
- Provide customer/reception service for the facility
- Answers and forwards all calls to appropriate extensions in a timely manner
- Clearly annunciate's overhead pages via internal speakers, speaker-strobes, and/or Vocera and contacts hospital staff as needed
- Maintains current list of telephone numbers, extensions, faxes, and beepers, etc
- Completes communication log daily
- Coordinates activity of Security Officers in the field via phone and radio
- Monitors alarms to systems for fire, life safety, infant abduction, access controls, medical gases and generators as appropriate, and dispatches response to alarms
- Communicates directly with local, county, and state emergency management officials as appropriate per protocols in the event of emergency
- Work as temporary Incident Commander and follow Hospital Emergency Command procedures until proper Incident Command is established by Administration
7
Responsibilities For Assoc Communications Operator Resume
- Maintains hospital emergency notification systems and properly sends out notifications per protocol in the event of emergency, while maintaining confidentiality
- Attends hospital/departments in-services, and meets education requirements as needed
- Works with the Registration areas to distribute / scan patient information
- Performs admission status changes via appropriate worklists in computer
- Receives emergency calls requesting police, fire and rescue assistance. Determines appropriate response in accordance with established procedures and assessment of the situation. Dispatches Public Safety units in response to calls for service
- Requests back-up or follow-up assistance from the Los Angeles Police Department, Los Angeles Fire Department and other agencies
- Trains communications personnel in the operation of all communications room functions and procedures as needed. Ensures staff is adequately trained to perform all communications room operations
- Defines needs and contributes to the development of procedures which support the communications function. Maintains and conducts audits/information searches of the department's radio and telephone taping equipment and Computer Aided Dispatch system
- Reviews work for accuracy and adherence to internal policies and procedures. Addresses errors and provides feedback
8
Responsibilities For PBX Communications Operator MDC PER Diem Resume
- Greet and directs patients and family members
- Operates switchboards for IBMC and ISMC, locates patient room, personnel and departmental numbers, transfers callers appropriately, and assists in outgoing calls
- Completes overhead pages and compiles log and tracks physician and other page requests
- Maintains record of hospital departments and on-call lists and provides information on request
- Assists visitors and staff while detained in an inoperable elevator
- Responds calmly and quickly to Medical Center alarms and emergencies
- Acts as an information center receptionist for patients, physicians, visitors, Clergy and salesmen, etc. Uses a personal computer to access patient information and attendant telephone directory. Also does limited updating of patient or physician information upon request
- Assist with the Front Desk operations when needed
- Accurately receive information and input same into computer-assisted dispatch program
9
Responsibilities For Associate Communications Operator Resume
- Compile and compare written logs and reports
- Perform basics arithmetical calculations
- Coordinate and disseminate information accurately
- Communications Operator shall demonstrate behaviors consistent with the core (Mercy) values in support with Methodist Hospital and the Mission and Philosophy of Dignity Health
- See/utilize information from board, screens, over~head monitors and alarm panels
- Write neatly and use proper grammar and punctuations
- Work on a self-directed basis
- Work overtime, Weekends, Holidays and Night Shift when necessary
- Experience with multi-line telephone system / switchboard preferably in a physician office, hospital, or large business setting and/or experience with PBX or multi-line / large office telephone system
10
Responsibilities For Seasonal Communications Operator Resume
- Pleasant and courteous telephone manner
- Type at a corrected rate of 45 words per minute
- Complete the Radio Operators Course or equivalent
- Completed military communication operator course MOS 0600 (0621, 0629) or civilian equivalent
- A telephone in the residence is required
- Knowledge and understanding of telecommunications equipment and services including; Windows based software, preferably E-mail, Excel, Word, integrated telemessaging equipment, etc
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