Collections Specialist Resume Sample
Kellie Lynch
9435 Jaquan Pines,
Philadelphia,
PA
+1 (555) 585 2107
Work Experience
Collections Specialist
07/2017
-
PRESENT
San Francisco, CA
- Demonstrate communicative and flexible attitude when negotiating with clients and representatives
- Proactively collect information from sales/commercial depts. and other sources about market situation and Key Account conditions
- Always be in a position to make quick, fact-based decisions about Key Accounts’ due papers
- Proactive collection of receivables to maintain working capital levels and ensure invoices are paid according to the set terms
- Raising and managing disputes, ensuring customers are contacted and all queries are resolved or actively escalated to the relevant individuals in the BU
- Organising and participating in regular meetings with the Business Unit to communicate and escalate account issues, and to make actions plans going forward
- Post payments to patient account
- Arrange for repayment or establish repayment schedules, based on customers' financial situations
Senior Collections Specialist
03/2012
-
01/2017
San Francisco, CA
- Data entry (knowledge of Excel spreadsheets) and scanning documents
- Answer customer questions regarding their accounts
- Speak with patients face to face using excellent customer service abilities
- Problem solving problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, engage others in problem solving without taking over
- Stand 10-15% of workday
- Sit 85 - 90% of workday
- Use computer keyboard, typewriter, 10-key, and other office equipment
- Supports and exhibits behavior consistent with OUTFRONT Media’s sales and service philosophy
Receivable / Collections Specialist
02/2006
-
12/2011
Detroit, MI
- Follow up on outstanding claims with patients or insurance companies by telephone, internet, and/or facsimile
- Ensure that outstanding claims are followed up on at least every 28 days
- Document detailed denial, rebill, payment plan, and collection follow-up notes accordingly
- Ensure that all correspondence is reviewed and addressed in a timely manner
- Consistently demonstrate an ability to work as a team player
- Start collections process through iCollections automated collections workflows and combine collection efforts via phone and email to the Client
- Electronically invoice and collect through Clients web portals where required
- Identify Client issues early and escalate to management and sales
- Provide recommendations for enforcing terms or preparing a payment plan directly with the Client
Education
Strayer University - Knoxville Campus
2001 - 2005
Bachelor's Degree in Accounting
Professional Skills
- Excellent communication skills, including demonstrated negotiation and client service skills
- Excellent written and verbal communication skills with strong decision making and organizational skills
- Strong problem-solving skills and negotiation skills
- Excellent interpersonal skills and relationship-building skills
- Effectively respond to challenging Customers with sensitivity & patience using excellent verbal soft skills
- Good mathematical skills including calculator skills
- Proven experience as a Collection Specialist, with 3-5 years High Volume Collections experience, preferably with prior Legal or Accounting firm
How to write Collections Specialist Resume
Collections Specialist role is responsible for customer, interpersonal, organizational, microsoft, negotiation, excel, computer, basic, analytical, english.
To write great resume for collections specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Collections Specialist Resume
The section contact information is important in your collections specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Collections Specialist Resume
The section work experience is an essential part of your collections specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collections specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collections specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Collections Specialist resume experience can include:
- Collaborate with DealHub to review and evaluate credit history and provide approval for non-standard payment term requests within the CFS empowerment matrix guidelines
- Strong negotiation skills and use solid judgment in changing a customer's objections into a commitment to pay
- Solid analytical skills, including detecting and resolving problems
- Strong problem solving skills, including ability to research and resolve complex billing cases as they arise
- Good reading, speaking, listening, and customer orientated skills
- Strong negotiating, counselling, and problem solving skills
Education on a Collections Specialist Resume
Make sure to make education a priority on your collections specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collections specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Collections Specialist Resume
When listing skills on your collections specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical collections specialist skills:
- Strong problem solving ability and analytical skills with the ability to effectively process a large volume of information
- Strong interpersonal communication skills – ability to communicate effectively with all levels of management
- Excellent follow up skills, ability to communicate effectively with internal and external clients
- Negotiation skills and the ability to work effectively under adverse and hostile conditions
- Demonstrated ability for problem resolution and strong negotiation skills
- Good communicator with excellent interpersonal and customer service skills
List of Typical Experience For a Collections Specialist Resume
1
Experience For Senior Collections Specialist Resume
- Excellent interpersonal, customer service, presentation, and collaborative skills to work effectively with teams throughout organization
- Detail orientation coupled with demonstrated strong project management skills are required
- Good communication skills. Ability to communicate clearly both verbally and in writing
- Good interpersonal skills, mature and patience in handling difficult situations
- Strong organizational, communication, negotiation, and decision making skills
- Strong organizational, communication, negotiation, and decision-making skills
2
Experience For Lead Collections Specialist Resume
- Excellent attention to detail, customer service skills
- Data Entry skills, experience with various software, Excel, Word, etc
- Strong analytical skills with attention to accuracy and detail
- Excellent interpersonal and business oral and written communication skills
- Effectively works independently and is a strong team player
- Prioritize and organize tasks effectively
- Strong organizational skills with a knack for being detail-oriented
- : No prior experience or up to 1 year general experience required
3
Experience For Receivable / Collections Specialist Resume
- Analytical capabilities along with excellent math skills
- Effectively communicate payment delays to internal leadership team and appropriately prioritize escalations
- Strong diplomatic, negotiation and conflict resolution skills in order to handle late payment discussions
- Good English (B2) and Italian skills - nearly native
- Excellent customer service, negotiations, business communication and analytical skills required
- Strong Excel skills – pivots, vlookups, formulas
4
Experience For Area Collections Specialist Resume
- Excellent communication skills with professional telephone demeanor
- Excellent oral and written communication skills both in French and English
- Excellent negotiation and communication skills, especially oral and written English
- Excellent communication skills, verbal and written, in at least 2 foreign languages
- Good Excel skills and affinity with IT programs/tools in general
- Professional level communication both written & verbal combined with excellent interpersonal skills
- Able to multitask and have good organizational skills
- Communicate effectively (as demonstrated through review of all written application materials)
- Min 3 years experience with computer skills
5
Experience For A/R Collections Specialist Resume
- Effective communication skills (Internally and Externally)
- Strong verbal, written, and communication skills with the ability to tactfully communicate and handle case information with users
- Excellent written and oral communication skills, and a passionate world-class customer service aptitude
- Planning and organizational skills to manage multiple collection cases simultaneously
- Demonstrated experience with pulling collections work from CIS, and issuing group field work through the COS and CAD applications
- Problem resolving, computer skills
6
Experience For Collections Specialist With English Resume
- Proven experience with managing multiple currencies in various countries
- Proven ability to manage competing priorities under tight deadlines
- Work effectively in a matrix organization using interdepartmental communication
- Communicate and follow up effectively with Sales Organization and Senior Management regarding customer account status on a timely basic
- Previous collections experience, with emphasis on Medicare/Medicaid insurance collections of all types. Experienced in an ambulatory surgical setting
- Comprehend and communicate effectively with the customers (written & verbal)
- Advanced Microsoft Excel and Word skills required with the ability to process large volumes of data
- Microsoft Word, Excel skills
7
Experience For Junior Collections Specialist Resume
- Manages relationships effectively
- Prior customer service experience
- Self-starter, independent however with the ability to work effectively in a team environment
- Multi-task and manage time effectively in a fast paced environment
- Respond timely and effectively to requests and know when to escalate
- Prior high volume collections experience
8
Experience For Consumer Collections Specialist Resume
- Effectively utilize the GetPaid software along with Apogee and/or Business Unit ERP systems
- Proven intermediate MS Excel experience
- Proficiency in Microsoft Excel. Excellent skill in pivot table, VLOOKUP and macro would be an advantageous
- Basic navigation skills through technical systems (Salesforce, Microsoft Office Suites, etc.)
- Written communication skills
9
Experience For EFD Collections Specialist Resume
- Advanced skills in Microsoft Excel to create and use pivot tables, and V Look-ups
- Fluent in both Portuguese and English both verbal and written communication skills
- Proficient PC skills (MS Office) and web knowledge
- Prior experience
- Work effectively within a dynamic, global based, customer centric environment
10
Experience For Accont Receivable & Collections Specialist Resume
- Knowledge of MS Office to include medium to advanced excel skills
- Prior high volume collections experience
- Effectively analyze customer accounts make decisions based on said analyses
- Creative problem solver with great customer service skills
List of Typical Skills For a Collections Specialist Resume
1
Skills For Senior Collections Specialist Resume
- Strong organizational skills, ability to manage multiple priorities and the ability to meet tight deadlines
- Sound analytical thinking, planning, prioritizing and execution skills
- Strong interpersonal and negotiating skills; ability to influence others while maintaining a working relationship
- Excellent speaking, listening and customer service skills
- Excellent customer service, relationship building, analytical and negotiating skills
2
Skills For Lead Collections Specialist Resume
- Evidence of understanding accounting principles together with basic math skills
- Solid organisational skills, including the
- Detail-oriented with good organizational skills and able to maintain accuracy while meeting daily deadlines
- Excellent organizational, analytical, documentation, and problem-solving skills required
- Able to multi-task utilizing effective time management skills
- Excellent problem solving, time management and organizational skills and ability to follow-through independently on tasks
- Strong PC Skills with Windows applications including, but not limited to, MS Word & Excel
- Excellent problem solving and follow-up skills required
3
Skills For Receivable / Collections Specialist Resume
- Interact with GPC field personnel as required utilizing excellent verbal and written communication skills
- Communicate with a diverse audience at various levels and cultures within the organization; Effective listening skills
- Solid time management skills with ability to meet multi-tasking requirements
- Excellent negotiation & problem-solving skills
- Strong technical skills including advanced proficiency with Excel (vlookups, pivot tables)
- Strong accounting systems skills as well as the MS Office suite
- Excellent customer service and communication skills, including the ability to listen to customers to understand their issues
- Strong detail orientation with experience in prioritizing multiple tasks
4
Skills For Area Collections Specialist Resume
- Strong analytical, negotiation, andproblem solving skills
- Excellent computer skills, particularly with Microsoft Applications (such as Excel, Word, and Outlook)
- Strong PC and SAP (or related) system skills
- Strong interpersonal skills, especially persuasion, with a customer focus to be able to interact with customers & internal management
- Strong analytical and research skills coupled with the ability to make sound decisions
- Strong interpersonal and communications skills to be able to work successfully in a team-oriented environment
5
Skills For A/R Collections Specialist Resume
- Strong over the phone negotiation skills
- Planning/analysis skills for establishing project length, performance measures, and for developing action plans
- Negotiation skills - encouraging or persuading others per the terms of a financial transaction or agreement
- Demonstrated skill in negotiating and resolving conflicts
- Provide one-call solutions by utilizing problem solving and time management skills
- Negotiate, collect and resolve accounts using persuasive communication skills and a consultative approach to encourage future card usage
- Two years' experience in a collection/customer service environment with strong emphasis in an automated calling center
- Environment software with intermediate level of keyboarding skills
6
Skills For Collections Specialist With English Resume
- Problem solving skills to work with customers on payment plans
- Clear thinking ability to effectively communicate
- Proficient computer skills using Microsoft Windows, Excel and Outlook
- Utilize skip tracing skills and tools to locate customers
- Interpersonal and communication skills combined with the ability to interface with customers and company personnel at all levels, both verbally and in writing
- Communicate and follow up effectively with Sales Organization and Senior Management regarding customer account status on a timely basis
- Initiates contact on assigned customer base and effectively manages the customer relationship in order to drive resolution of outstanding receivables
- Experience in MS Outlook and Excel including experience with pivot tables
7
Skills For Junior Collections Specialist Resume
- Proven experience in negotiating in depth payment arrangements, at the client level
- Experience using EMR/EHR and practice management software. Experience with Home Care Home Base highly desired!
- Proficient computer skills in MS Office Suite as well as Accounting // ERP System (e.g. SAP; Oracle; MS Dynamics)
- Previous system experience with strong Microsoft Excel abilities
- Demonstrates good business judgment
- Prior experience in commercial collections and industry knowledge is required
- Prior experience in commercial collections in a distributor / dealer environment is essential
- Use relationship management/credit control skills to ensure customer retention is maintained and improved
8
Skills For Consumer Collections Specialist Resume
- Effectively communicate with third parties to obtain location information
- Demonstrated ability to manage multiple work streams simultaneously, manage priorities and meet deadlines in a fast-paced environment
- Attention to detail and quantitative analytical skills
- Great communication (both written and verbal) skills
- Building and maintaining strong lasting relationships with clients
- Aging reports experience and understanding
- Working with customers to understand their income & expenditure, to gain a good understanding of their financial position and ability to repay
9
Skills For EFD Collections Specialist Resume
- Assisting on any other Collections related projects as deemed needed based on the business unit’s priorities
- Billing experience, knowledge of UB claims form and knowledge of insurance payment methodologies or knowledge of revenue cycle
- Minimizing bad debt loss through the management of sales against assigned credit limits and prior sales activity
- Keen sense of priorities, and a mindset of looking for and proposing ways of improving and optimizing processes, systems and reports
- Strong working knowledge of MS Excel and various other windows based computer software packages including spreadsheet and word processing is required
10
Skills For Accont Receivable & Collections Specialist Resume
- Experience of coaching and developing colleagues in a collections environment, but not necessarily in a leadership role
- Excellent listening ability and superb questioning techniques
- Expert at establishing and maintaining effective relationships with management staff, front-line employees, the general public and clients
- Experience with loan documentation and basic legal functions - working knowledge of finance and banking
- Excellent working knowledge of insurance carriers’ payment and timely filing regulations
List of Typical Responsibilities For a Collections Specialist Resume
1
Responsibilities For Senior Collections Specialist Resume
- Effectively manage multiple priorities and demonstrate timeliness and accuracy
- Strong communication and customer service skills via email, phone to a varying customer base
- Excellent oral communication, problem solving skills and a creative thinker with focus on process improvement
- Strong communication skills with customers and within all levels of the organization
- Demonstrate experience analyzing Accounts Receivable accounts
2
Responsibilities For Lead Collections Specialist Resume
- Communication, problem solving and analytical skills
- Strong collections background; at least 2 years of work experience in collections
- Understands the job and applies knowledge and skills to complete a wide range of tasks
- Demonstrate the ability to prioritize well to meet deadlines
- Effectively communicate with customers to ensure customer satisfaction with Quench
- Effectively present information and respond to questions from employees and customers
- Communicate effectively with clients in a persuasive, non-confrontational manner
3
Responsibilities For Receivable / Collections Specialist Resume
- Prior high volume call environment experience
- Effectively analyze customer accounts and make decisions based on said analyses
- Maintaining strong customer focus at all times
- Experience handling multiple tasks under a challenging customer (internal & external customers) networks
- Knowledge of and experience related to governmental billing rules and regulations, in addition to working within government on-line portals
4
Responsibilities For Area Collections Specialist Resume
- Regularly reconcile accounts and resolve all billing and credit issues prior to state reporting deadlines
- Experience with Mead Johnson master data including customers, products, contracts, and pricing
- Uses good business judgment in partnering with other Salesforce.org employees including Sales, Renewals, and Sales Operations to achieve results
- Gain an understanding of each element billed to the customer; be able to answer customer inquiries as to the validity of the billing
- Resolves client billing issues and rescues accounts receivable delinquency, applying good customer service in a timely manner
- Establish and maintain effective and cooperative working relationships with attorneys and support staff, as well as the Accounting Department staff
5
Responsibilities For A/R Collections Specialist Resume
- Resolve client-billing problems applying good customer service in a timely manner
- Uses good business judgment in partnering with other Salesforce.org employees including Sales to achieve results
- Effective problem solving of customer inquiries as it relates to payment of outstanding receivables
- Experience in delinquent loan collection activities, with an emphasis in Mortgage lending
- Build a strong relationship with customers in order to collect on their accounts while maintaining a positive relationship with the customer
- Develop and maintain good working relationships with customers via regular contact, either by telephone or email
- Help to improve processes that are no longer effective or in need of updating
- Experience working with Excel, Outlook and Word documents
6
Responsibilities For Collections Specialist With English Resume
- Utilize aged trial balance; prioritizing collection activities
- Related office experience in one of the following areas: Customer Service, Collections, Sales Support, AR/ AP
- Manage constantly shifting priorities and requirements
- Experience using multiple computer systems simultaneously
- At least one year’s experience in medical billing and collections
- Deliver exceptional customer service experience, whilst being able to influence and negotiate with the end goal in mind
- Knowledge or experience working with excel (vlook up and pivot tables)
- Demonstrate attention to detail and ability to identify areas needing improvement
7
Responsibilities For Junior Collections Specialist Resume
- Develop effective working relationship with co-workers, managers, and outside representatives
- Three to five years previous billing, accounts receivable and/or account management experience in a low-dollar, high-volume business environment
- Experience in Oracle with Collections, Cash Management and Transaction processing
- 2+years of working experience in customer service, preferably in an environment related to collections
- Previous experience in billing, customer service, or other related fields
- Prepare aging reports to determine high priority accounts
- Collection, underwriting, or back-office experience
- 1–2 Years Skip Tracing/Investigation experience
- Experience in collections
8
Responsibilities For Consumer Collections Specialist Resume
- Min of 3 years’ experience of Pan-European OTC Environment
- Relevant collections and/or dialer experience
- Prioritize and organize daily collection activity
- Experience in consumer collections
- Credit and collection experience
- Maintain effective work related communication with all team members in AR Center
- A/R collections experience
9
Responsibilities For EFD Collections Specialist Resume
- Prior A/R reconciliations and adjustments
- Business-to-business collections and/or customer service experience
- Good self-discipline, able to work to deadlines and handle multiple tasks
- Follow up on all denials prior to the payer's appeals deadline
- Experience in a B2B collections role
- High volume collection experience
- Experience with the NetSuite computer software is required
10
Responsibilities For Accont Receivable & Collections Specialist Resume
- Past sales experience is beneficial
- Demonstrated commitment to professionalism, confidentiality, integrity and
- High Volume corporate Collections experience
- Research accounts with potential prior debt or misrepresentation upon account origination
- Communicate with potentially fraudulent or prior debt customers via phone
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