Collections Analyst Resume Sample
Assunta Wiza
141 Karl Pines,
San Francisco,
CA
+1 (555) 719 2567
Work Experience
Senior Collections Analyst
12/2017
-
PRESENT
Boston, MA
- Daily delinquency notices
- Payment and billing reconciliations
- High volume phone calls and emails to assigned delinquent customers
- Provide excellent (professional & polite) customer service to both internal and external customers
- Internal and External collaborating to facilitate payments
- Team player able to assist where needed
- Able to create ad-hoc reporting utilizing NetSuite and Excel
- Creates and analyzes productivity and performance reports based on established KPI’s. Recommend specific areas of focus, by team member, to improve results on an hourly/daily/weekly/monthly/quarterly/yearly basis
Collections Analyst
01/2015
-
08/2017
Philadelphia, PA
- Tracks and accurately documents all collections efforts and results
- Responsible for transferring bad debt to active accounts
- Treats all co-workers and customer with respect. Foster teamwork by trusting and supporting each other while encouraging collaboration at all levels of the organization. Embrace diversity and demonstrate the ability to work together
- Exhibit commitment to personal and companywide goals
- Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and effective manner
- Two years progressively responsible in a customer service, collections, or accounting environment
- Reports directly to the Supervisor of Customer Service Billing and Collections department
Collections Analyst Intern
08/2012
-
09/2014
Phoenix, AZ
- Creates and analyzes dialer reports (UIP/Blaster/Five9, on hourly/daily/weekly/monthly basis), to highlight agents’ strengths and areas of improvement
- Supports the implementation of new strategic initiatives based on data analysis of related KPI’s and monitors/tracks results accordingly
- Experience in Accounts Receivable or Collections
- Following detailed directions, assists with special projects as required or assigned
- Creates invoices and statements per customer’s request
- Review delinquency reports, payment and credit history to determine appropriate collection action for each delinquent account, i.e. phone calls, faxes, emails, physical notices or discontinuation of service
- Research payment history special handling history, third party guarantors and deposit requirements as requested by customer or in response to the reviewing and monitoring of various reports. Reviews monthly aging reports. Audits pre-write off reports, recommends and acts to transition unsuccessful internal debt collection to external collections agencies in a designated period of time
- Calculate rates (and explain charges) per Board policy and input any adjustments as needed
Education
Lindenwood University - Belleville Campus
2006 - 2011
Bachelor's Degree in Finance
Professional Skills
- Good prioritization skills and overall management skills
- Excellent organizational, analytical, and problem-solving skills with minimal supervisor by taking initiative and setting priorities
- Excellent communication skills both written and verbal, with experience of influencing key stakeholders
- Proven experience using analytical skills to resolve root cause of issues/problems
- Excellent written and oral communication abilities; skills to develop strong relationships with all levels of management
- Strong Excel skills are required – ability to use data manipulation/vlook ups/pivot tables is a requirement. SQL experience would be an advantage
- Strong computer skills, including Excel and navigating customer online portals
How to write Collections Analyst Resume
Collections Analyst role is responsible for excel, organizational, basic, analytical, computer, customer, research, advanced, software, analysis.
To write great resume for collections analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Collections Analyst Resume
The section contact information is important in your collections analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Collections Analyst Resume
The section work experience is an essential part of your collections analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous collections analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular collections analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Collections Analyst resume experience can include:
- IT skills: MS Excel and Credit and Collection software skills (IBC, GetPaid)
- Excellent analytical skills for reporting & presentations
- Excellent communication skills (verbal, written, presentation)
- Strong organizational skills, with attention to detail, accuracy and accountability
- Effective management of account/invoice disputes, both with internal and external customers, to ensure disputes are resolved effectively and efficiently
- Excellent interpersonal and organizational skills relating to customer service and customer relations,
Education on a Collections Analyst Resume
Make sure to make education a priority on your collections analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your collections analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Collections Analyst Resume
When listing skills on your collections analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical collections analyst skills:
- Solid time management and organizational skills to include proven experience performing basic research and analysis with minimal supervision
- Effectively managing account/invoice disputes, both with internal and external customers, to ensure disputes are resolved effectively and efficiently
- Advanced English skills and Spanish or French skills
- Solid skills in reading and interpreting contracts
- Professional communication skills over the phone leading to strong working relationships
- Demonstrated strengths in oral and written communication, organization, problem solving, critical thinking and leadership skills
List of Typical Experience For a Collections Analyst Resume
1
Experience For Senior Collections Analyst Resume
- · Excellent computer skills (Excel; Oracle Applications…)
- Details oriented, negotiation skills, teamwork oriented, results oriented, constructive attitude, ability to prioritize high volume of work
- Excellent follow-up / research skills
- Good interpersonal and communication skills with ability to work cross- functionally especially with sales force and customer service
- Strong computer skills, particularly Microsoft Office, Excel, Oracle
- Strong analytical, numeracy and research skills
2
Experience For Collections Analyst, Level Resume
- Proven experience working on problems of basic scope and assisting in the resolution of problems with some guidance
- High external customer interaction, high communication skills and negotiation
- Effectively utilize technology and other tools to accomplish tasks
- Demonstrated retail specialty experience (consignment, inventory, etc.) as well as non-compliance and contract knowledge and judgment required
- Effectively present information in one-one and small groups to customers, distributors, and other employees within the Organization
3
Experience For Collections Analyst With French Resume
- + 2 to 5 related experience in Collections and Credit and/or combination of education and experience
- Capability to work in a fast pace environment with high organization and accuracy skills
- Audit lease documents or purchase orders to validate billing, identify necessary billing adjustments and complete paperwork to support changes
- Experience in an Accounting atmosphere
- Leadership to represent Facebook Finance on Client calls – including effective management into Clients’ Finance and various Support teams
- Experience of working in a diverse and fast pace multinational environment
- Co-operate closely with credit clearing, sales, customer care andtech. support
- Experience working in global Adsales collections
4
Experience For Linear Collections Analyst Resume
- Experience using QuickBooks desired
- Collection calling experience
- General accounting knowledge, experience with QuickBooks desired
- Proven process improvement methodology and driving change management
- Combination of acceptable training, education, and experience
- Strong technical ability required to employ and manipulate systems to generate needed reporting, as well as to view team results
5
Experience For Card & Collections Analyst Resume
- Valid Florida Class E Driver License
- Analyzes complex delinquent customer issues, develop solutions, and create plan of action to resolve delinquencies in a timely and effective manner
- Build strong business relationships with Sales Department and customer’s AP department
- Relevant experience in collections / customer service activities / disputes resolution
- Experience in collections and account management
- Corporate credit collection experience
- Related experienceperience
- Global Collections experience
- Demonstrates consistent compliance to all other system and processes requirements
6
Experience For Collections Analyst UK & Ireland Resume
- Previous B2B collections experience
- Strong attention to detail & professional communication
- Actively prioritize and monitor customer accounts, learning reasons for non-payment and understand the necessary steps to bring to resolution
- Establish and maintain effective and cooperative working relationships with all internal and external customers
- Performance is measured by direct impact on cash flow, DSO, and CIDS, as well as being a good employee (no documented disciplinary issues)
7
Experience For Lead Collections Analyst Resume
- Establish and maintain effective and cooperative working relationships with customers and sales teams
- Build solid working relationships with co-workers and internal/external customers at all levels
- Provide excellent, friendly customer service to all internal and external customers
- Experience in collection
- Multi-task and prioritize projects and meet deadlines
- Support Service Center activities, be a team player and a strong liaison with third parties
- B2B (Business to Business) experience required
- High volume transactions Collections experience
- Previous credit control or collections experience is highly desirable, but not essential
8
Experience For Collections Analyst Intern Resume
- +2 Years’ experience
- Business to business credit experience
- Organize, track and monitor priorities and progress for a $20M+ portfolio of receivables
- High volume corporate collections experience
- Strong attention to detail, goal oriented, analytical
- Prioritize workload and be a self-starter
- 6 months previous experience in the finance field
- · 6 months previous experience in the finance field
9
Experience For Recoupment / Collections Analyst Resume
- · Ability to prioritize high volumes
- In combination of collections, customer service, inside sales, AR or related experience
- Insurance experience preferably finance, collections or premium audit collections
- Experience of working in Shared Service Centre/Retained/Outsourced environment
- Relevant experience in credit and collections
- Prioritize tasks and complete them in a timely manner
- Demonstrates willingness to step outside normal business tasks to improve processes and reduce financial risk
10
Experience For Collections Analyst With Dutch Resume
- Commercial collections and/or credit experience
- Intermediate proven English level
- Desirable experience in Oracle 12, Oracle 11i, People Soft and iScala
- Credit control experience
- 1-year telephonic experience on debt collection
- Understands priorities and can organize his/her time accordingly
- Experience in the healthcare or health insurance industry
- Experience in Collections
List of Typical Skills For a Collections Analyst Resume
1
Skills For Senior Collections Analyst Resume
- Strong computer skills, including Advanced Excel
- Solid organizational, research, analytical and problem solving skills
- Strong analytical decision making skills and commercial acumen
- Professional written and verbal communication skills; experience in working directly with Clients
- Strong Excel skills, including vlook-ups
- Self-motivated and a proactive attitude with strong presentation skills
- Strong communication skills - oral, written, and interpersonal
- Costpoint experience is strongly desired, and experience with Fusion, Hyperion, DFAS, MOCAS, My Invoice and various government payment offices
- Effective professional communication skills with all levels of management
2
Skills For Collections Analyst, Level Resume
- Strong computer skills and proficiency in MS Office
- Solid time management and organizational skills with the ability to perform basic research and analysis with minimal supervision
- Good written and verbal communication, negotiation, and conflict resolution skills in English and Mandarin
- Disciplined self-starter with a can-do attitude; proactive, resourceful, collaborative team player; detail-oriented with strong follow-through skills
- Excellent communication skills and a confident telephone manner are needed
3
Skills For Collections Analyst With French Resume
- Strong Math Skills, with the ability to reconcile accounting data
- Assisting with various initiatives on process and system improvements required to effectively manage CNN collections
- Outstanding analytical, time management and organizational skills
- Effectively managing both automated and manual collection function, including Dunning letters and outsourcing to external Debt Collection Agents
- Perform primarily sedentary work, frequently using a computer (visual acuity, fine motor skills) and telephone (talking/hearing)
- Established background working with numerical data utilizing analytical skills to identify the root cause of issues/problems and providing solutions
- Able to create ad-hoc reporting utilizing NetSuite and Excel Qualifications & Skills
4
Skills For Linear Collections Analyst Resume
- Fluent English . Required Mandarin speaking and writing skills
- Basic financial analysis skills including ability to understand and analyze balance sheets, income statements and cash flow statements
- Skill in time management, priority management, communications, decision making, presentations, human relations and organization
- Data input and light typing skills required
- Organizational and planning skills,
- People skills – coordinating work with various groups within TD bank
- Preferably good ERP experience (Pastel Evolution)
- Preferably good CRM experience
5
Skills For Card & Collections Analyst Resume
- Prior experience in finance, financial analysis or related area
- Collection experience or Business Analyst experience
- Additional European or Asian language skills
- General accounting knowledge with computer skills including Excel, Word, PowerPoint and Outlook
- AR management experience strongly desired
6
Skills For Collections Analyst UK & Ireland Resume
- Effectively communicate with senior management, supervisors, peers and clients
- Communicate customer issues effectively via defined processes to internal partners (i.e., Order Management, Tax, A/R, Finance and Sales organization)
- Previous business application of language skills
- Excellent attention to detail and ability to prioritize workload
- Demonstrate integrity & emotional maturity; strong work ethic
7
Skills For Lead Collections Analyst Resume
- Analytical skills to resolve issues
- Effectively respond to issues and concerns raised by internal and external clients
- European Language skills: - Not vital, however Spanish or German extremely desirable
- Advanced computer skills to include Excel, Word, PowerPoint and Outlook
- Coach, train and guide team members in effective AR techniques, department standards and in managing priorities
- Collaborate with colleagues & management daily to most effectively manage agings
8
Skills For Collections Analyst Intern Resume
- Accounting/Financial analysis using strong Excel and other systems
- Effective management of both automated and manual collection function, including Dunning letters and outsourcing to external Debt Collection Agents
- Collections or accounting experience, including accounting and financial analysis
- Strong attention to detail, confidence with business to business (B2B) cold-calling and building relationships by phone
- Provide excellent and considerate customer service with an emphasis on maintaining an ongoing relationship
- Demonstrates understanding of how changes in Collections results impacts team performance metrics
- Experience of Billing and/or Collections processes within a similar organisation, would be highly beneficial
- Experience in a service orientated culture including management of SLA’s
9
Skills For Recoupment / Collections Analyst Resume
- Experience managing complex accounts and relationships
- Experience working with a multimillion dollar portfolio
- ERP accounting application experience
- Prioritize workload and multi-task in a fast paced environment, while meeting assigned deadlines
- Experience in a Global Advertising
- Previous experience working in Government reseller environment
- Experience working with an automated collections software tool such as GetPaid, Ero57 etc. ICM qualification
10
Skills For Collections Analyst With Dutch Resume
- Experience in a finance or accounting department of a multinational company multinational
- Two years collections experience in a fast changing environment
- Solid analytical/problem solving capabilities
- Establish and maintain effective working relationships with all types of employees, customers and public
- Solid working knowledge of a proper control environment
List of Typical Responsibilities For a Collections Analyst Resume
1
Responsibilities For Senior Collections Analyst Resume
- Contact customers through use of an auto dialer to determine the reason for delinquency, verify all information, evaluate the customer’s willingness and ability to pay, resolve the account to current status or institute measures to conclude the account satisfactorily
- Self-awareness about own skills, beliefs and motivating factors, resulting in confident, wise and courageous behavior
- Effectively communicating with consumers to obtain full payment of debt or establish acceptable payment arrangements
- Proven experience working to resolve root cause of issues/problems and proactively preventing future issues/problems
- Setting priorities by applying logic and information based decisions, considering short and long term consequences under a variety of circumstances
2
Responsibilities For Collections Analyst, Level Resume
- Possesses working knowledge of (preferably hands-on experience with) tradecraft and tools used in the collection environment
- Good in using Microsoft Office Excel
- Strong understanding of collections laws and regulations
- Relevant working experience in collection
- Prioritize, handle multiple tasks and conflicting responsibilities simultaneously
- Build strong customer relationships to ensure world class TCE and win/win outcomes are achieved
- Prioritize collections based on customer trends
- Build strong customer and internal departmental relationships to support open and efficient communication on collection issues
3
Responsibilities For Collections Analyst With French Resume
- Some relevant experience within a global collections environment
- General accounting knowledge required, QuickBooks experience desired
- Credit/collection experience, two credited business courses, preferably Accounting I
- Experience collecting in an environment with multiple ledgers in multiple systems
- Communicating outstanding premium balances to brokers
- Assisting the cash application team with applying funds to customer accounts as required
- Classifying, and summarizing documents
- Managing the charge off activities within the organization assigned; such as, Indirect and Direct loans, Reserve line, Leases, Manufactured Housing, etc
4
Responsibilities For Linear Collections Analyst Resume
- Mentoring and training new member of the team
- Driving collections to meet monthly and quarterly targets – using ownership, professionalism & urgency to improve cycles
- Placing overdue accounts on hold to prevent further billing
- Making collection calls and sending correspondence in a fast paced goal oriented collections department
- Understanding of basic accounting is desired
- Monitoring outstanding premium for Cash Before cover
- Assisting cash application team with applying funds to customer accounts as required
- Delivering accuracy while managing to strict deadlines
- Setting up new contracts in the system specific to contractual details
5
Responsibilities For Card & Collections Analyst Resume
- Assisting in other projects as they arise
- Issuing cancellation notices for non-payment of premium
- Requesting disbursements for return premium balances
- Assisting with various initiatives on process and system improvements required for both CNN and APAC collections
- Providing customers with Residence certificates as required
- Tracking and follow up to invoice status (approval or rejections)
- Working level of Mandarin language (written and verbal)
- Influencing and negotiation abilities
6
Responsibilities For Collections Analyst UK & Ireland Resume
- Identifying bad debt and preparation of documentation as appropriate
- Understanding of the order to cash process
- Understanding of international accounts
- Working knowledge of bankruptcy laws (chapter 7 and 11) including
- Recommending an establishing Payment Plans and settlements as appropriate
- Working knowledge Uniform Commercial Code and the filing of Security agreements along with UCC documentation
7
Responsibilities For Lead Collections Analyst Resume
- Ensuring the completion and management of intercompany invoicing
- Filing bankruptcy claims in timely manner
- Working knowledge of collection/credit procedures
- Working knowledge of collection/credit procedures and the interdependencies of such systems
- Working level of Tagalog language (written and verbal)
- Prepares beginning of month outstanding receivable reports and assists with developing the strategy to confirm upcoming payments and collect past due balances,
8
Responsibilities For Collections Analyst Intern Resume
- Completions of monthly billing cycle from gathering and verify billing items to creation of the timely and accurate customer invoices
- Work directly with customers to resolve outstanding invoice issues and residual balances, maximizing recoveries and minimizing write-offs
- Establish relationships with key customers and follow-up with them regarding past due balances, with a direct focus on minimizing bad-debt and lowering DSO
- Work with accounting staff to resolve billing questions as needed
- Delivery of invoice and required documentation to customer, answering customer inquiries related to invoices, and following up on payment of the invoice
- Maintain accurate reporting to track the status of aging accounts
- Responsible for all collection efforts for trade receivables including contacting hotel customers and field operations
9
Responsibilities For Recoupment / Collections Analyst Resume
- Provide Collection Agency Support preparing and submitting account documentation necessary for direct collection
- Analyze accounts receivable and collection data, seeking out trends and patterns to identify ways to improve cash collections and reduce aging
- Contact clients regarding outstanding balances
- Participate in tracking and collecting receivables in excess of $4B
- Daily monitoring of outstanding balances keep positive interaction with stakeholders and customers to address/resolve
- Locate delinquent customer accounts through various means, e.g. skip-tracing, written correspondence, phone contact, and making arrangements for payment
- Manage all billing and reporting activities in line with deadlines
- Collect and analyze accounts on a daily basis; tracking and applying credits and unapplied cash
- Input notes in GetPaid regarding submission, resubmission and transaction approval dates so all Company departments have a clear understanding of A/R status
10
Responsibilities For Collections Analyst With Dutch Resume
- Identify and analyze reoccurring issues preventing timely collection of A/R, and develop and implement solutions to resolve such problems
- Responsible for monitoring and managing all accounts in assigned portfolio
- Provide customer service regarding billing queries, process and review account adjustments, resolve client discrepancies and manage settlements
- Responsible for monitoring/reducing delinquency for assigned accounts
- Resolves customer billing disputes working with other Sales Operations personnel and Sales
- Responsible for processing payments, including credit cards, checks, ACH, and wires
- Work assigned portfolio resulting in prompt payments\decreasing DSO
- Review Return Premium, Commission, service fee, expense-AR, JV Monitoring outstanding premium & control within 2 months for agents & Brokers
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