Client Services Coordinator Resume Sample
Lilly Adams
32910 Carolyn Heights,
Houston,
TX
+1 (555) 733 0643
Work Experience
Senior Client Services Coordinator
10/2017
-
PRESENT
Phoenix, AZ
- Facilitate completion of all client applications and transfer documents
- Maintain client database for monitoring deposits, transfers and new accounts
- Working knowledge of a variety of investment tools
- Ability work independently and establish priorities
- Excellent follow through and communication to team members regarding status of open items
- Proficiency in Microsoft Office and Salesforce
- Reviewing desktop, mobile and social properties on a daily basis, performing Quality Assurance testing, formally documenting identified issues and escalating to appropriate internal resources
- Performing audits of content and advertising assets across desktop, mobile and social platforms (e.g. daily social video audits)
Client Services Coordinator
08/2012
-
09/2017
Chicago, IL
- Supporting Advertising Operations team with workflow management, daily review of campaigns, generating reporting, and platform testing
- Providing comprehensive, in-office Game Day support
- Formally tracking progress of league and club initiatives
- Assist the sales team in the day-to-day operations of local sales including but not limited to inventory management, development and integrate on air elements between sales and production
- Key sales liaison between, production, graphics, traffic, AE/advertiser to create and execute on air elements properly
- Organize all live event sponsorship grids for multiple entities to guarantee clear communication on elements
- Develop customized strategic sponsorships to meet advertisers marketing goal
- Assist Marketing Departments and Creative Services to determine/request for on air promotions
- Coordinate and support brokers in creating and preparing content for listing pitches/presentations and proposals
Sales & Client Services Coordinator
12/2007
-
06/2012
Houston, TX
- Assist on drafting content, creating and gathering maps,coordinating surveys and other applicable market intelligence and marketing support
- Assist on drafting content, creating and gathering maps,coordinating surveys and other applicable marketintelligence and marketing support
- Monitor client mailboxes on a daily basis to ensure all requests are handled in a timely manner. Research result problems reported by external clients
- Assist in updating client testing programs. This includes making updates to current test questions, electronic importing of new/revised test questions, changing basic test specifications
- Maintain list of examinations delivered by internal and external clients. Ensure all test delivery changes are documented and distributed to the department and external clients. Copies, collates and distributes documents and materials requested clients
- Provide test delivery reports to external clients on a weekly, monthly and/or quarterly basis, as requested
- Handle scanning of all P&P exams received from testing centers and post results. Review all test content-related incident cases assigned by the Call Center through Customer Response Tracking system and contact appropriate clients for resolution
- Assist in researching and reviewing Event Incident Reports (EIRs) related to exam content complaints for external client examinations. Compile supporting documentation for Client Services Lead to review
- Participate in ongoing user acceptance testing for all testing applications
Education
Central Washington University - Lynnwood Campus
2002 - 2006
Bachelor's Degree in Business Administration
Professional Skills
- Demonstrates excellent written and verbal communication skills and interpersonal skills
- Strong verbal communication skills and excellent written communication skills
- Solid verbal and writing skills along with excellent interpersonal communication skills are required
- Strong social/communication skills and customer service skills including telephone etiquette
- Strong planning and organizational skills; is highly effective at prioritizing tasks and seeing things through tocompletion
- Strong customer service skills, experience, or training. Willingness and commitment to provide a high level of customer service
- Strong interpersonal and communication skills - both in person and virtually; able to speak effectively to internal and external customers
How to write Client Services Coordinator Resume
Client Services Coordinator role is responsible for microsoft, advanced, computer, intermediate, organizational, excel, word, interpersonal, indesign, powerpoint.
To write great resume for client services coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Services Coordinator Resume
The section contact information is important in your client services coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Services Coordinator Resume
The section work experience is an essential part of your client services coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client services coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client services coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Services Coordinator resume experience can include:
- Strong prioritization, team building and communication skills
- Strong analytical skills with an understanding of reporting metrics
- Good organizational skills, including filing
- Effective problem solving and objection handling skills
- Possess strong quantitative and analytical skills as well as creative problem-solving abilities
- Excellent customer service skills including phone and professional email correspondence
Education on a Client Services Coordinator Resume
Make sure to make education a priority on your client services coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client services coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Services Coordinator Resume
When listing skills on your client services coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client services coordinator skills:
- Demonstrated solid skills in Microsoft Office product suite, including PowerPoint, Excel & Word
- Demonstrate high level of preparedness, planning, and execution skills
- Possess strong quantitative and analytical skills as well as problem-solving abilities
- Possess strong computer skills, including intermediate - advanced knowledge of Microsoft Office products such as Outlook, Word, and Excel
- Possess strong computer skills, including intermediate - advanced knowledge of Microsoft Office products such as Outlook, Word, PowerPoint and Excel
- Possess strong computer skills, including intermediate - advanced knowledge of Microsoft Office products such as Outlook, Word and Excel, Power Point
List of Typical Experience For a Client Services Coordinator Resume
1
Experience For Senior Client Services Coordinator Resume
- Excellent interpersonal skills with proven ability to provide superior customer service
- Strong initiative and good judgment, strong attention to detail
- Effective computer and communication skills, written and verbal
- Multi-task, priorities, and manage time effectively
- Effectively manage the New Listing on-boarding process. This includes but is not limited to
- Creative problem solving skills in coming up with new and innovative ways to evaluate and present analytics on business performance to our clients
- Professionally and effectively communicate with patients, their significant others and members of the healthcare team including
- Effectively manage large amounts of incoming calls and emails
- Experience working with teams and building effective relationships
2
Experience For Local Client Services Coordinator Resume
- Strong initiative and good judgment, attention to detail
- Demonstrates thorough Fire Alarm knowledge and associated tasks and responsibilities, typically 5-8 years of successful experience
- Partner with CSM, Virtual Client Account Team and Director to delight our clients through effective, timely delivery of excellent communication
- Communicate clearly and effectively through verbal, written, and non-verbal methods
- A highly organized, strong multi-tasker who can prioritize when under pressure
- Proven client support experience
3
Experience For Client Services, Coordinator Resume
- Special Requirements/ Skills
- Experience in a customer service role, handling incoming phone calls and helping clients
- Previous experience creating and delivering presentations to internal stakeholders #LI-SB1
- Demonstrated success in problem solving, team work, adaptability and decision making
- Experience utilizing Microsoft applications including Word, Excel and Outlook at an intermediate level or above
- Experience working in a moduled integrated software (we just need to know what software's they have worked in their previous jobs)
- Tech savvy with advanced Microsoft Suite proficiency, with experience using design software such as InDesign, Photoshop, and other Adobe Suites
4
Experience For Sales & Client Services Coordinator Resume
- Experience in a digital environment, preferably in a client facing role
- Experience working in a Mac environment is required
- Professional experience in TV, radio, or Commercial Production, Marketing/Promotional Management, Client Services or Project Management
- Experience or ability to learn CoStar as well as helping with Research
- Intermediate knowledge with Adobe suite of products including Photoshop, Illustrator, PageMaker. InDesign experience is required
- Positive attitude and ability to build strong working relationships with others
5
Experience For Office, Client Services Coordinator Resume
- Strong marketing knowledge needed
- Experience in the Manufacturing industry
- Experience with MS Word, Excel, and Access; typing speed of 50+ adjusted WPM with no errors
- Exercise good judgment, tact and diplomacy when interacting with clients, other employees and managers
- Experience Working with Small to Medium Size Brands in an Account Mgt. Capacity
- Knowledge of and experience using Center IC database
- Work experience of building relationships with Corporate Clients
- Administrative or marketing experience in a professional environment
6
Experience For Marketing / Client Services Coordinator Resume
- Experience providing administrative support to multiple or team of professionals
- Experience with supporting IT departments and workflows
- Experience conducting research. i .e., via the internet, MLS, or Costar is required
- Higher education continuing education experience are desirable
- Experience conducting research. i.e., via the internet, MLS, or Costar is required
7
Experience For National Client Services Coordinator Resume
- Experience supervising staff
- Experience in organising meetings and events
- Strong working knowledge of administrative functions
- Experience providing administrative support to multiple or team of professionals
- Have a strong understanding of online inventory and campaign optimization strategies
- Data analysis experience an asset
8
Experience For CAA Premium Experience Client Services Coordinator Resume
- Uses technical knowledge and experience to direct client requests to correct level of service
- Ready to go above and beyond to provide excellent service
- Demonstrated ability to work under pressure to adhere to deadlines, with a high level of energy and initiative
- 1 – 2 years of experience in administration
- Counsels and trains less experienced team members on procedures and routine tasks associated with company products and services
- Customer Service/ Call Center experience, preferably in the related industry
- Experience of Customer Service and/or Reception areas (essential)
9
Experience For Consumer Client Services Coordinator Resume
- Good communication and interpersonal relations, team attitude
- Strong MS Office proficiency (Word, Excel, Outlook)
- Provide a comprehensive knowledge of various sports and entertainment venues to further enhance client experience
- Deliver a positive experience and exceptional guest concierge level service to every guest
- Multitask, prioritize and work with a sense of urgency
10
Experience For Client Services Coordinator, Home Health Resume
- Experience in the Real Estate industry
- Follow established processes and understands the importance of them. Seeks accuracy with a strong attention to detail
- Experience with MSWord, Excel and Access
- Strong proficiency using Microsoft Office software including Word, Excel, Power Point
- Excellent attention to detail, follow through ability and initiative
- Personable demeanor and strong sense of professionalism
List of Typical Skills For a Client Services Coordinator Resume
1
Skills For Senior Client Services Coordinator Resume
- Work independently with strong prioritization and organization skills
- Proactively anticipates the needs of others, shows a strong sense of initiative and demonstrates a strong service ethic
- Excellent organizational, interpersonal and client service skills
- Excellent Microsoft Office (Word, Excel, Power Point) and Internet skills
- Strong computer skills without training (Outlook, Excel, Power Point and Word)
- Proven ability to present and communicate effectively
2
Skills For Local Client Services Coordinator Resume
- Solid organizational skills, the ability to multitask, and attention to detail are needed in order to meet established turn-around times to resolve cases
- Proactive with strong organizational skills
- Demonstrated professional and courteous interpersonal skills (telephone, in-person, written)
- Good organizational skills, time management, and attention to detail
- Very good written/oral skills required
3
Skills For Client Services, Coordinator Resume
- Excellent organizational and time management skills; and
- Two to three years of strong results driven customer service experience in fast paced industry required with experience in the healthcare industry desired
- Well organized, detail oriented with good time management skills
- Effective computer and communication skills, written, and verbal
- Excellent computer and data entry skills, proficiency in Microsoft Office Applications
4
Skills For Sales & Client Services Coordinator Resume
- Good organizational, communication, and inter-personal skills are critical
- Outstanding computer skills including Microsoft Word, Excel, G Suite, and Internet, along with the ability to quickly learn specialized programs
- Fluent speaking and writing skills in English (tested in practice)
- Solid experience in a trafficking/ Ad Ops role in online advertising
- Equivalent work experience of at least 4+ years of managed care claims processing, health care billing, and capitation reconciliation experience required
- For inbound marketing – manage a lead list to effectively document closed sales
5
Skills For Office, Client Services Coordinator Resume
- Strong attention to detail, following through on projects and the ability to prioritize and handle multiple tasks
- Communicate appropriately and effectively with internal clients
- Interface effectively with various levels within the company
- Develop and maintain strong relationships with internal teams through excellent communication
- Prioritize and meet deadlines with demonstrated initiative
- Exceptional organizational, time management, and multi-tasking skills
6
Skills For Marketing / Client Services Coordinator Resume
- Clear communication skills interpersonal, written, and verbal
- Is able to work effectively with minimal supervision
- Demonstrates strong computer literacy and proficiency in
- Demonstrates strong computer literacy and proficiency in Microsoft Office – Word, Excel, PowerPoint, Outlook
- Multitask and work effectively under daily time constraints in a high-pressure environment
- Excelled written/oral cummunication skills required
- Exemplary communication and customer services skills
- Advanced use of computer applications, such as Microsoft Office suite, registration software, and student service knowledge and skills
- Experience in higher education with a strong knowledge of course life-cycle and fiscal processes; and
7
Skills For National Client Services Coordinator Resume
- Advanced computer skills, with a particular emphasis on Microsoft Office suite and ACEware Student Manager
- Advanced computer skills with a particular emphasis on Microsoft Office suite and ACEware Student Manager
- Demonstrated experience with Microsoft Office suite required
- Advanced level Microsoft Outlook skills
- Intermediate level PowerPoint and Excel skills
8
Skills For CAA Premium Experience Client Services Coordinator Resume
- Experience administrative experience
- Effectively and professionally communicate in a clear and tactful manner with internal departments and our clients
- Advanced skills with time management, verbal & written communications and web-based applications
- Skills in time management, verbal/ written communications, and web-based applications
- Effectively handle multiple responsibilities and projects simultaneously
9
Skills For Consumer Client Services Coordinator Resume
- Demonstrated experience, or comparable education, with an emphasis on customer service and program support
- Dynamic self-starter with a strong initiative and ability to handle multiple priorities
- Staffing or Payroll industry experience
- Experience with health care billing and physician service industry, including interacting with physicians and office staff on a one-to-one basis
- Experience managing and updating a database consisting of volume and frequent change
- Experience conducting research using MLS, Costar and the Internet
10
Skills For Client Services Coordinator, Home Health Resume
- Experience conducting research using Costar
- Experience conducting research using MLS, Costar
- Operate our various programming platforms and perform cash and credit card operations according to policy and procedure
- Experience in the Learning & Development or training industry
- Experience conducting research using MLS, Costar, and the Internet is required
List of Typical Responsibilities For a Client Services Coordinator Resume
1
Responsibilities For Senior Client Services Coordinator Resume
- Clear and effective communications skills both oral and written
- Strong organizational skills and ability to plan projects and work with multiple clients simultaneously
- A self-motivated with strong written and oral communications skills
- Of time is spent efficiently and effectively managing manage the relationship/interaction of the approved staffing desk suppliers and managers
- Prepare and document client instructions pertaining to solution delivery, effectively communicate client instructions to product and operations teams
- Learn and effectively navigate sales systems and tools to be able to provide ongoing support to sales management and account executives
- Client services and account management skills
- Partner with CSM, Virtual Client Account Team, and Director to delight our clients through effective, timely delivery of excellent communication
- Interfacing with key client managers to ensure that they are receiving effective product delivery and meeting deliverables outlined in scope of work
2
Responsibilities For Local Client Services Coordinator Resume
- Interfacing with key client managers to ensure that they are receiving effective product delivery
- Experience using social media and web based marketing is an asset
- Show strong working knowledge of MS Office product line, ie. Excel: pivot tables and vlookup
- Strong working knowledge in Microsoft Office applications - Word, PowerPoint, Excel, Outlook
- Experienced in the following systems: Arbitron, Scarborough, X-Ray, TapScan, DoubleClick, ComScore and Basecamp
- Experience in related field marketing
3
Responsibilities For Client Services, Coordinator Resume
- Experience or willingness to learn basic creative editing tools, like Adobe, Photoshop, Illustrator, InDesign or PageMaker
- Client facing experience desirable, but not essential
- Experience in a digital environment, preferably in a client facing role
- Create effective sales collateral for client presentations using PowerPoint and/or other design tools
- Experience in Care Center operations including front desk and back office operations
- Experience operating a front of house area
- Demonstrate a methodical approach for all projects
- Experience in digital media, sports marketing
4
Responsibilities For Sales & Client Services Coordinator Resume
- Experience with systems mentioned above
- Client facing experience, preferably in a B2B account management, sales, customer training, or a technical customer service role
- Graduate level position preferably with experience in a Client Service/Financial Services role
- Problem solving and prioritizing ability
- Intermediate to advanced knowledge of Microsoft Office suite of products (Excel experience required)
5
Responsibilities For Office, Client Services Coordinator Resume
- Assisting events team with managing event registration lists, tracking event attendance, and producing ad-hoc reports related to past and upcoming events
- Preparing billing reporting and invoice requests for Finance. Following up on collections
- Requisitioning desktop software and hardware on behalf of client and coordinate with NBCU IT Licensing to maintain licensing inventory for all desktop software
- Billing, invoicing, and tracking of payments
- Assisting with production of business development materials, including proofreading
6
Responsibilities For Marketing / Client Services Coordinator Resume
- Interacting with Sourcing and related vendors to process and clarify equipment & software orders
- Conducting research and reporting on relevant data
- Supporting the events team/assisting with logistics
- Updating firm databases and administrative tracking
- Handling of incoming customer support calls, emails, web requests
- Updating and maintaining membership contact information
- Coordinating speaker calls and production of USI’s and IILF’s publications sales kits and meeting apps accurately and in a timely fashion
7
Responsibilities For National Client Services Coordinator Resume
- Working knowledge of qualified retirement plan services or recordkeeping required
- Measuring customer engagement and tracking results to determine customer satisfaction, account retention, and growth opportunity information
- Supporting a Multimedia Team consisting of TV & Digital Account Executives
- Providing any project documentation and backup
- Answering inbound site queries and phone calls, and undertake administrative tasks as required
- Updating web site content
8
Responsibilities For CAA Premium Experience Client Services Coordinator Resume
- Ensuring on time delivery of orders
- Managing inventory and warehouse
- Managing preliminary and onsite registration of attendees and speakers
- Coordinating speaker preparation calls and production of all onsite materials
- Understanding of Contracts and defined KPIs (Key Performance Indicators) and implement action plans when metrics fall below agreed targets
9
Responsibilities For Consumer Client Services Coordinator Resume
- Maintaining communication lines with assigned customer to manage service expectations
- Partnering with the account team and other cross-functional teams to meet customer needs
- Working on diverse and global mandates
- Building awareness of all available Metrostudy services and products
- Building awareness of all available Metrostudy and REE services, products and membership benefits
- Working knowledge of Adobe Creative Suite (specifically InDesign)
10
Responsibilities For Client Services Coordinator, Home Health Resume
- Including (but not limited to): Efficio, Nielsen/Arbitron (PPM Analysis Tool, TAPSCAN), RAB.com, Miller Kaplan/X-Ray
- Calling registrants with new account activity
- Working knowledge of the CRM system
- Providing administrative support: copying, faxing, sorting mail, ordering supplies, etc
- Recording and processing daily tasks in an Electronic Medical Records system
- Supporting and assisting Clinical Managers with day to day operations
- Assigning nurses, therapists and aides to cases
- Tracking and follow up of MD orders
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