Client Services Consultant Resume Sample
Ozella Mills
1196 Charity Circle,
New York,
NY
+1 (555) 451 1465
Work Experience
Senior Client Services Consultant
11/2015
-
PRESENT
Boston, MA
- Obtain a rich and diverse perspective of the financial services industry, gaining experience across multiple cultures, institutions, and functions
- Perform business analysis and solution design
- Implement our software solutions to the specifications of our customers
- Perform data and interface management
- Provide technical and analytic support, consulting, and customer training
- Provide consulting services to casino management enabling them to maximize their use of the company’s software systems
- Provide training to casino employees on functions of all Bally Technologies’ software systems
- Maintain desk procedures and day-to-day processes
- Staffing Desk
Client Services Consultant
02/2012
-
06/2015
Detroit, MI
- Facilitate the fulfillment of temporary requisitions through PRO’s systems (WAND)
- Compliance
- Ensure that all deliverables outlined in the ‘Scope of Work’ are met
- Ensure work is performed in a manner respectful and compatible with client’s environment
- General Responsibilities
- Strong critical thinking skills with the ability think outside the box.
- To assist client, advisers and internal stakeholders with client queries via call centre phone calls and email management
Major Client Services Consultant, Payroll
05/2005
-
09/2011
Dallas, TX
- To have a pro-active approach to managing client and stakeholder queries
- Provide assistance in the management of the platform, dealer groups and planner network to ensure we are a first class supplier of services
- Ensure that team is meeting all deliverables outlined in the ‘Scope of Work’ and act as point of escalation to the team members as needed
- Lead by example and instill a work standard in a manner respectful and compatible with client’s environment
- A. Maintain desk procedures and day-to-day processes
- C. Staffing Desk
- D. 1099 Compliance
- F. General Responsibilities
- IT Technology Recruitment background
Education
Oglethorpe University
1999 - 2004
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrated record of success in servicing institutional clients utilizing excellent written and verbal communication skills
- Strong project management skills including attention to detail, analytical thinking and decisiveness
- Excellent oral and written communication skills are required in English, Putonghua and/or Cantonese
- Proven client communication and process skills
- Excellent communication skills (written, verbal, and interpersonal) required
- Excellent judgment skills with superior ability to make critical decisions
- Strong experience working in a relevant area such as sales, marketing, staffing industry operations, HR/recruiting or customer service
How to write Client Services Consultant Resume
Client Services Consultant role is responsible for administrative, organizational, customer, analytical, training, retail, finance, credit, integration, database.
To write great resume for client services consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Services Consultant Resume
The section contact information is important in your client services consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Services Consultant Resume
The section work experience is an essential part of your client services consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client services consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client services consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Services Consultant resume experience can include:
- Exceptional multi-tasking, time management, organization, interpersonal and problem solving skills
- Able to conduct business communications effectively, both verbally and in writing
- Serving as an advocate for client needs and issues across the company and ensuring effective resolution
- Planning, prioritising and organisation of work
- Establishing a strong advisory relationship with client management to understand their needs and align our products and services
- Working knowledge of Relational Database (RDBMS) technology with basic administration experience in Microsoft SQL and/or Oracle
Education on a Client Services Consultant Resume
Make sure to make education a priority on your client services consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client services consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Services Consultant Resume
When listing skills on your client services consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client services consultant skills:
- Work autonomously, effectively handling multiple issues, prioritizing deadlines appropriately and remaining flexible and professional
- Apply sound judgement and good decision-making skills when handling critical Employee Relations issues, requesting support and guidance as required
- Good data entry skills (alpha & numeric) with accuracy
- Excellent Presentation Skills, including the ability to create presentation material using PowerPoint software
- Effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
- Deepen your client-facing skills, financial risk management and industry best-practices knowledge, while also expanding your technological toolkit
List of Typical Experience For a Client Services Consultant Resume
1
Experience For Senior Client Services Consultant Resume
- Able to author business communications effectively both verbal and in writing
- Experience: 3 -- 5+ years relevant experience in the financial industry and customer service.
- Special skills or knowledge:
- Consistently exhibit friendly, professional customer service and administrative organizational skills
- Experience managing suppliers and running IT operations
- Assists the Sr. Consultant with preparing materials to develop effective proposals to customer groups
- Direct experience supporting clients via phone / email / in person
- Business Validation and Contract Management
2
Experience For Client Services Consultant, Payroll Resume
- University, or equivalent experience
- Strong interest in technology and its relationship with the banking industry and risk management
- To provide effective liaison with clients, dealer groups and planners to help build and strengthen relationships
- Focus on Continual Improvement to enhance our processes and client experience
- Experience as Project or Program Manager for small to medium sized accounts
3
Experience For Major Client Services Consultant, Payroll Resume
- Two years’ experience in similar or related field
- Overall operational experience in product delivery
- Experience
- Updating and also constructing various forms of distribution pieces such as formal prospective client marketing presentations and one page product summaries
- Developing client plans with goals and key performance indicators and monitoring progress
- Designing and implementing activities to continually improve the value and impact of our products and services
- Identifying and developing opportunities to expand the client’s use of products and services and deepen our relationship
- Working knowledge of office processing software such as Microsoft Excel, PowerPoint, Word
- Working knowledge of European labor and employment laws
4
Experience For Allstate Benefits National Account Client Services Consultant Resume
- Collaborate with department generalists, other recruitment teams and the senior hiring management for administering temporary to permanent conversions
- Collaborate with department generalists, other recruitment teams, and senior hiring management for administering temporary to permanent conversions
- Supports Customer Enablement by assisting client with understanding and adoption of self-service processes to gain efficiencies as applicable
- Partner with Financial team in completion of client reports; analyzing results and identifying trends
- Follow all required client and RightSourcing mandated procedures and policies during the exercise of their responsibilities
- Installs company software on new and existing systems as required be each customer
- Consistently monitors the needs of customers to establish additional consulting opportunities
- Maintains knowledge and understanding of company systems and products
5
Experience For Weekend Client Services Consultant Resume
- Understands all regulatory requirements governing Bally products
- Perform reconciliation of telecom ticket activities with SLA reporting
- Maintain an updated SOP “Standard Operating Procedure” for day-to-day procedures so that the operation functions efficiently
- Resolve and follow through, in a timely manner, on all issues related to the worker, hiring manager, partner and recruitment agency
- Provide education on contractor compliance issues, specific to any EMEA country, to hiring managers, agencies or freelancers, as needed
- Keep relevant parties updated on status of all pending reviews
6
Experience For Ambit Risk & Performance Client Services Consultant Resume
- Ensure VMS documentation and complete record keeping are maintained at all times
- Facilitate the end to end contingent staffing recruitment for assigned requisitions to ensure timely fulfilment with high quality candidates
- Conduct on boarding/lifecycle activities for all new contractors
- Thrive in an extremely fast-paced, high pressure working environment
- Team player, enjoys working in groups while able to maintain individual workload
- Conduct critical co-employment training to end users in efforts to ensure compliance and mitigate risk
- Consistently exhibit friendly, professional customer service and problem solving capabilities
- Complete background screening adjudication and provide a full analysis and recommendations for either denial or clearance of workers
- Conduct critical training with all end users related to co-employment, harassment prevention, etc to ensure compliance and mitigate risk
7
Experience For Client Services Consultant, Payline Resume
- Train new team members on learning systems and procedures
- Ensure the smooth running of the third party payroll process, inline with agreed processes
- Proactively communicate with hiring managers
- Efficiently manage the relationship and performance of the approved staffing desk suppliers and managers
- Detail oriented, critical thinker with a problem solving ‘can do’ attitude
- Maintain an updated Desk SOP “Standard Operating Procedures” for day-to-day operations so that the program functions efficiently
- Meet with client hiring managers on a regular basis to gauge satisfaction and develop a trusted-advisor relationship
8
Experience For Casual Client Services Consultant Resume
- Proactively meet with hiring managers to qualify requisitions and share requirements with suppliers
- Consistently exhibit professional customer service by providing compliant business recommendation based on the client’s needs
- Based on the information collected, determine whether Independent Contractor Screening is required and follow procedures as defined in the SOP
- As deemed necessary, manage escalations to the appropriate client contact (Legal, Purchasing, Risk, HR, Security)
- Understand ambulatory operations, meets with end users to further define investment decisions and planning related to technology projects
- Assist MetLife’s Account Team for IBM in leading discussions on complex policy/certificate issues with customer and/or consultant
- Overseas existing projects related to Managed Services such as the Refresh and Upgrades of the Managed Elements
- Ensure follow-up and resolution of clients’ cases according to service level agreements
- Attend bi-weekly Minor Enhancement Meeting held by PMO to review progress on ME’s
9
Experience For National Accounts Client Services Consultant Resume
- Maintains regular contact with company’s various departments to establish consulting opportunities
- Understands and maintains knowledge of regulatory requirements governing the company’s products
- Prepares material and conducts presentations for management pertaining to specific features of the company’s software
- Check and respond to all phone/email service inquiries within 4 hours of receiving
- Perform all require WAND entries before leaving work daily
- Represents the team in a number of other functional areas within the company (i.e. internal training, customer visits)
- Lead and coordinate implementation of new clients and the addition of MetLife product lines to existing clients
- Prepares written proposals and costs estimates for activities and projects
10
Experience For Client Services Consultant Resume
- Reviews proposals, including gathering facts, analyzing data and preparing project overview with compares alternatives in terms of cost, time, availability of equipment, personnel, etc
- Provides follow-up evaluations by conducting post activity and project assessments
- Prepares status reports to be communicated with management
- Interact with customers of varying levels of expertise, as well as the ability to communicate technical information to non-technical users and understand and follow direction
- Maintain an updated SOP (“Standard Operating Procedures”) for day-to-day procedures so that operation functions efficiently
- Efficiently manage the relationship/interaction of the onsite supplier and client
List of Typical Skills For a Client Services Consultant Resume
1
Skills For Senior Client Services Consultant Resume
- AdvancedAnalytical and Problem Solving skills
- Effectively and efficiently manage relationships with recruiting agencies
- Solve problems using experience and good judgment
- Prior business development/relationship building experience is essential, preferably within a Property or Financial Services environment
- Collaborate effectively and efficiently with internal partners to anticipate and fulfill client needs
2
Skills For Client Services Consultant, Payroll Resume
- Firm knowledge of group products, services and systems and ability to apply analytical skills to the interaction of these products, services and system
- Sales and/or Service experience OR 6+ months TPA (Third Party Administrator) experience
- Positive and professional communication skills
- Three years of experience working in a relevant area such as sales, marketing, staffing industry operations, HR/recruiting or customer service
- Knowledge of and experience with change control, risk management, project planning, team management, budgeting and scheduling
- Three years of experience in: staffing industry operations; HR/recruiting; and customer service
- Proven understanding of the Corporate and Banking Treasury space
3
Skills For Major Client Services Consultant, Payroll Resume
- Conduct or supervise orientation for all new workers ensuring proper employment documentation is completed and a positive onboarding experience
- Conduct orientation for all new workers ensuring proper employment documentation is completed and a positive onboarding experience
- Demonstrated Client Servicing and Stakeholder Management
- Experience working with affinity groups
- Good maths, including basic statistical analysis (Mean, Standard Deviation)
4
Skills For Allstate Benefits National Account Client Services Consultant Resume
- Remain responsive to client/customer needs in the face of competing priorities, complex deliverables, and volume
- Good understanding of Labor Law Regulations and how they apply to contingent workers
- Experience utilizing MS Word, Excel, and PowerPoint
- Experience with quality customer service requirements and working with Healthcare executives
- Experience managing Proactive Problem Management activities
- Experience consulting with clients to meet business needs
- Customer-focused - commitment to maintaining excellent customer service standards at all times
5
Skills For Weekend Client Services Consultant Resume
- Good working knowledge and ability to use Microsoft Office Suite and Databases
- Proven proficiency and expertise in managing progressively complex projects
- Experience in a treasury client services or consulting role
- Experienced in understanding Treasury and Treasury Management systems
- Good understanding of Agency Workers Regulations and how they apply to contingent workers
6
Skills For Ambit Risk & Performance Client Services Consultant Resume
- Perform a monthly report to ensure that contracts are extended prior expiry dates or closed accordingly when not being extended
- Actively ensure optimal communication between hiring managers and suppliers to yield timely and effective fulfillment
- Proactive attitude with good time management
- Cooperate with customer to assess service level reports and, if required, initiate and manage the process of service credit requests
- Relevant experience in Financial Services or Investment Management industry
- Maintaining outstanding customer service at all times
- Deputizing for the Program Manager in their absence, escalating any concerns or issues to senior PRO staff as necessary
- Housekeeping and management of the Client’s ASP environments
7
Skills For Client Services Consultant, Payline Resume
- Working knowledge of a second language is an advantage
- Comfortable having difficult conversations with customer stakeholders (i.e. setting firm expectations, collecting on past due premium, etc…)
- Ensure that the RightSourcing team is meeting all deliverables outlined in the ‘Scope of Work’
- Manage the end-to-end engagement of client-sourced talent with your client group including ensuring the worker is correctly processed through PRO payroll
- At least intermediate knowledge working in Microsoft 365 (including Word, Excel, Outlook)
- Working with Service (SaaS) applications, including operational support
- Facilitate regular meetings/discussions with client hiring managers regarding PRO’s program and delivery procedures
- Multi task – be working on varying items at the same time
8
Skills For Casual Client Services Consultant Resume
- Support and educate customer in the use of Verizon billing and services support tools, including the Verizon’s portal
- Provide ongoing education on the issue to Hiring Manager, Independent Contractor and Procurement Buyers
- Manage the end-to-end engagement of Client-Sourced talent including interaction with the Client Hiring Managers and the Contingent Workers
- Gain exposure to the various financial instruments used by banks and to the software solutions which drive the entire banking industry
- Achieve a global perspective of the financial services industry while serving clients from multiple countries, cultures, institutions, and functions
9
Skills For National Accounts Client Services Consultant Resume
- Learn from our industry experts in a collaborative environment while delivering valuable solutions to our clients
- Based on the Questionnaire/Scope of Work determine whether IC Screening is required
- Facilitate/negotiate escalations to the appropriate client contact (Legal, Purchasing, Risk, HR, Security)
- Manage governance reporting, as mutually agreed to with Customer and documented in the service manual
- Continuous learning of technical aspects of core and specialised retail products
- Proactively meet with hiring managers to qualify requisitions as needed
- Meet with client hiring managers on a regular basis to ensure satisfaction and develop a trusted advisor relationship
10
Skills For Client Services Consultant Resume
- Ensure agreed screening and pre-employment checks take place in line with client requirements
- Efficiently manage the relationship and performance of the approved staffing desk suppliers
- Maintain an updated desk operating manual for day-to-day operations
- Support new team members on learning systems and procedures as directed by Program Manager
- Provide supervision to junior colleagues, stepping in to assist as required/requested
- Work with Finance on funding and requirements / availability
- Comprehensive induction process and on the job training program
List of Typical Responsibilities For a Client Services Consultant Resume
1
Responsibilities For Senior Client Services Consultant Resume
- Engages problem solving skills to ensure the match between customer’s core needs and UMR, identifies negative service trends and escalates/communicates as appropriate
- Collaborate with peers across departments evaluating and developing solutions, to ensure an exceptional, and seamless experience for our clients
- Good understanding of Employment Laws and Modern Awards and how they apply to contingent workers
- Collaborate and engage with organizational resources to ensure accurate and effective client data exchange, issue resolution and service
- Manage and update Verizon and Customer SLA reporting tools and dashboard reporting
- Project leader for the implementation of new clients and addition of MetLife product lines to existing clients
- Proactive approach to servicing customers
- New or relocating sites
2
Responsibilities For Client Services Consultant, Payroll Resume
- Completion of customized client reporting requirements on a monthly and quarterly basis
- Establish a regular check-in / 1-on-1 with supervising Senior Consultant (SC)
- Coordinate with the SC on resourcing and coverage schedules where appropriate based on client or project needs
- Discuss “hot” items requiring extra eyes, attention, or process change
- Provide ongoing administrative support to the onsite team
- Perform all required VMS data entry before leaving work daily
3
Responsibilities For Major Client Services Consultant, Payroll Resume
- Answer incoming phones calls and emails within two hours, in compliance with established SLAs
- Assist and track escalated billing issue resolution by the engagement of appropriate customer and Verizon resources and escalate as needed
- Adaptability to change with ease and resilience to cope with challenging tasks
- Commitment to develop a culture that is process oriented, relying on documentation to standardize practices
- Self directing and self-motivated
- Willingness to have calls and emails evaluated or monitored for coaching and quality assurance purposes
- Equipment Lifecycle Planning
4
Responsibilities For Allstate Benefits National Account Client Services Consultant Resume
- Contingent Staffing Desk
- Develop and sustain positive and professional relationships with client users of RightSourcing program
- Perform all require Technology data entry before leaving work daily
- Generate all required weekly reports to both client and RightSourcing on a timely basis
- Perform analysis of complex issues or problems
5
Responsibilities For Weekend Client Services Consultant Resume
- Manage resources (internal and external) responsible to deliver services and meet customer contractual commitments for more complex intermediate accounts
- Make recommendations that aid in the successful completion of projects within a product or functional area
- Partner with Cooperative Benefit Administrators, BSR’s and other co-op staff as well as leadership within NRECA and MetLife to provide exceptional customer service
- Leads cross-functional project teams designed to support key National Accounts initiatives or to enhance operational effectiveness. Comprehends competitors’ products, industry trends and legal developments impacting business
- Proved experience of building and maintaining client relationships
6
Responsibilities For Ambit Risk & Performance Client Services Consultant Resume
- Thrives on a target focused environment
- Team player, yet self- motivated
- Oversees end to end service delivery
- Develops and maintains a value add, strategic customer relationship
- Acts as Customer Service advocate and primary point of contact for overall service accountability
- Owns service issue resolution with Verizon service delivery organizations and third party vendors
- Prepares for and participates in regular Governance Meetings
- Maintains and reviews Open Action Items on a weekly basis
7
Responsibilities For Client Services Consultant, Payline Resume
- Supports contract compliance efforts for delivery activities
- Matrix manages project teams and functional service team members and secure additional resources as needed
- Help understand clients current work flow and identify areas of need
- Work closely with cross departmental teams to resolve issues in a timely manner
- Be able to anticipate client’s needs
8
Responsibilities For Casual Client Services Consultant Resume
- Knowledge of Nethris application or EmployeurD (Asset)
- Ensure that ME’s are delivered on time
- Resolve issues and impedements to progress
- Utilize PRO’s proprietary software, WAND, to facilitate all processes including contractor requests, financial approvals, timecarding, renewals, offboarding, invoicing, reporting etc
- Engage in and lead Business Development activities. When appropriate introduce new PRO service lines to client managers. Work with PM to identify opportunities to grow PRO’s business
- The position might be subject to a variable schedule.
- Provides support in research and resolution of problems and inquiries. Interfaces with clients to determine present and future needs and discusses progress toward solutions
- Resolves functional and technical questions or issues encountered at client sites. This includes collaboration with other service areas if appropriate, follow up, testing and troubleshooting. Serves as primary support liaison between company and customer providing quality service
9
Responsibilities For National Accounts Client Services Consultant Resume
- Identifies and documents product defects for review and validation
- Enters all issues into our issue tracking system with detailed information, and following up with clients
- Escalates issues if unable to resolve within defined timeframes
- Works closely with product management to help identify customer requirements and support trends
- Maintains a high level of customer satisfaction which is measured on a regular basis
10
Responsibilities For Client Services Consultant Resume
- Assist MetLife’s Account Team for Client in the day-to-day administration of Client’s benefit programs including: responding to client requests and leading projects, providing client with alternative solutions, identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
- Serve as an in-house resource to Client’s Staff
- Collaborate with MetLife Account Team and Client on Client benefit communications and effectively coordinate and maintain communications of Client benefit programs offered by MetLife
- Assist MetLife’s Account Team for Client in providing exceptional customer service via ongoing client account administration to ensure complete client satisfaction
- Support MetLife’s Account Team for Client on resolution of escalations and interact with Client Staff and MetLife partners through resolution
- Assists MetLife’s Account Team for Client in coordinating client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports
- Assist MetLife’s Account Team for Client in leading initial strategy meetings, establishing specific processes and reports, creating process manuals and inputs, and ensuring accurate installation of data in MetLife systems
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