Change Consultant Resume Sample
Mariane Fadel
42309 Towne Island,
Houston,
TX
+1 (555) 981 7792
Work Experience
Senior Change Consultant
08/2016
-
PRESENT
Philadelphia, PA
- A lot of changes governed by the change management team happen on the customer’s hosting environment. These are business critical to customers
- Understanding of Network/IT/Telecom Products/ITIL
- Understanding of Network/IT/Telecom Products
- Business Process Mapping, Analysis and Improvement
- Product Development Processes
- College research or internship experience in the fields of climate change policy or climate science
- Monitor incoming Service Request Fulfillment queue, including analysis of the incoming Request to better understand the customer’s business & technical needs, prioritizing dates, scheduling, assigning/re-assigning as appropriate
- Maintain accurate records of requests and communications by utilizing the Bank’s systems of record
Change Consultant
06/2012
-
03/2016
Chicago, IL
- Proficient in presenting and communicating complex technical and non-technical concepts
- Maintain responsibility for one’s own professional development
- Process improvement / ‘lean’
- Diagnostic, design and supporting deployment (either directly or through coaching HR Business Partners, Change Deployment or Transformation Teams) of change interventions to mitigate risk associated with deployment of business change which has been designed to underpin delivery of unit operational plans
- Lead on specific deliverables within the Business Unit change architecture as prioritised by the unit Senior Change Lead in consultation with the Head of HR and Transformation lead
- Supporting delivery of specific interventions aimed at improving engagement
- Ensuring risks to your programme are escalated and a mitigation plan agreed
- Be recognised as an experienced and knowledgeable agent of change that uses a consultative approach to scope, influence and implement people change solutions
Junior Climate Change Consultant
10/2005
-
05/2012
Philadelphia, PA
- Communicate the status and progress to the customer on a daily basis via the Bank’s systems of record and respond to requests from customers in a timely manner
- Change Management Experience of 5+ years; Knowledge in HR and Talent Management experience preferable
- Innovative in crafting solutions and removing obstacles
- Working knowledge of content management principles and tools
- Analytical skills to assess customer needs and identify knowledge content for creation or updates
- Strong verbal and written communication skills to effectively interact with client and service center team members to produce knowledge content and communications
- Strong computer skills with knowledge of common office productivity software, including MS Project and PowerPoint, and the ability to learn customer service software applications
- Coach and mentor other team members and leaders as appropriate
Education
University of Northern Virginia
2000 - 2004
Bachelor's Degree in Business Administration
Professional Skills
- Expertly and meaningfully apply a variety of traditional and contemporary change management frameworks and techniques to a client’s situation to support the design, planning and delivery of change
- Experience and track record in at least two of: climate change policy, climate change mitigation strategy, climate adaptation and resilience planning, urban planning and policy, sustainable urban design, greenhouse gas measurement/modelling, sustainability strategy/reporting, economic cost-benefit analysis
- Strong influencing skills including demonstrated ability to influence and drive results at all organisational levels
- 5) Coaching skills –accredited coaching or experience of coaching at a senior level
- Excellent stakeholder management skills – including with senior business leaders and HR
- Excellent interpersonal communication, customer service, problem solving, and time management skills required
- Very Strong Attention to Detail and Tracking Skills
How to write Change Consultant Resume
Change Consultant role is responsible for business, general, software, design, facilitation, english, organization, consulting, retail, training.
To write great resume for change consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Change Consultant Resume
The section contact information is important in your change consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Change Consultant Resume
The section work experience is an essential part of your change consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous change consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular change consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Change Consultant resume experience can include:
- Implement recognised project & programme management practices and tools to achieve milestones, manage stakeholders and manage/mitigate risks to the delivery of the programme and delivery of benefits
- Strong analytical, logic, problem solver and systematic thinking skills
- Experience in producing reports in French and communication skills relevant to the position:Weight = 10 %; Maximum Points: 100
- Demonstrated skills managing projects of limited to moderate scope
- Demonstrates general commercial skills (P&L, cash flow, balance sheets etc.)
- Demonstrated experience mapping, analyzing and re-engineering business processes in a complex organization with diverse customer needs
Education on a Change Consultant Resume
Make sure to make education a priority on your change consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your change consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Change Consultant Resume
When listing skills on your change consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical change consultant skills:
- Interpersonal skills to interact effectively with all levels of the organization from a wide variety of functional areas, backgrounds and organizational levels
- Facilitation skills to effectively lead meetings to extract relevant business and process information; solicit constructive input and present complex data
- Experience facilitating groups/teams and effectively managing group/team dynamics
- Strong analytical skills, including an ability to analyse and draw insight from business data
- Good problem solving / analytical Skills
- Good interpersonal and organization skills to function as a contributing member of a team
List of Typical Experience For a Change Consultant Resume
1
Experience For Organizational Change Consultant Resume
- Have good inter-personal skills, engagement skills and ability to facilitate participation from others
- Strong written communication skills with ability to synthesize complex information/data into key messages across broad audiences
- Highly effective communications skills, both written and verbal
- Work effectively at all levels of the organization and influence others, including executive leadership, toward a common vision
- Active participation in knowledge and skills networks within Arup and the wider professional community
- Highly developed phone skills
2
Experience For Senior Change Consultant Resume
- Developing a strong pipeline of project work, based on existing commissions as well as helping to secure new commissions
- Experience with writing and editing technical and non-technical reports
- Effective design and delivery of improvements to the operating model and strategic capabilities – that deliver the desired business outcomes
- OCM consulting experience
- Experience in Sustainability related topics with deep environmental expertise and climate change
- Strong writer and ability to translate complex issues into concise, relevant stories
- Good knowledge in sustainability tools such as GRI, DJSI and ISO26000/14000 would be an advantage
- For those with many years of experience can be consider for senior roles
3
Experience For T&O Org Change Consultant Resume
- Creating and conducting the coaching and training sessions, including e-learning for various audiences, including customer management and leadership
- Assessing training needs and developing training plans to prepare employees for changing roles and responsibilities required
- Overseeing and leading any change management projects, including the researching, implementation and assessment from start to finish
- Identifying suitable communication strategies and building on these, reviewing the plans and delivering reports to the executives
- Defining scopes of work, writing project proposals and leading teams of analysts and consultants to deliver solutions to complex problems
- Helping with and leading on any employee engagement programmes relating to internal change management
- Leading the delivery of carbon management and carbon footprinting projects following relevant standards such as PAS2080
4
Experience For Senior Cities & Climate Change Consultant Resume
- Ensuring all changes are placed into one of the following categories: standard, normal or emergency changes, and are managed appropriately
- Understanding sales initiatives and prospects, being involved in internal sales meetings
- Ensuring project goals are met and executed by working with numerous internal resources
- Leading and managing multiple change projects with minimal supervision or direction required
- Teaching and mentoring leaders and managers required
- Managing the communications and views internally
- Understanding the financial industry and other sectors within the business that impact on the organisation’s change programmes
5
Experience For Sustainability & Climate Change Consultant Resume
- Training in Lean principles and Kaizen facilitation an advantage but not essential
- Advising on carbon and climate change related risks for due diligence work
- Assessing the performance of projects against national and international standards and to inform the development of project design
- Implementing change initiatives
- Manage complex projects from beginning to end creating work plans, managing timelines and understanding risk/issue management
- Bring key messages to life leveraging creative and interactive media and tools (e.g. PowerPoint, Infographs, Manager Toolkits, etc.)
- Project management, including contracting, budget management, quality management, technical oversight and review
- Theoretical knowledge of emotional intelligence as it applies to consulting and coaching leaders and teams
- Successfully influencing and engaging executives, leaders, managers and staff required
6
Experience For Technology Change Consultant Resume
- Delivery of training and coaching, to Senior Management level
- Be responsible for teaching others how to do things and ensuring that deadlines are met
- Create strategies for stakeholder management including communications plans and risk impact assessments
- Research and suggest latest external thinking that could be applied in a practical and relevant way to the delivery of change initiatives
- Impact is short to medium term and there is involvement in longer term strategic planning
- Develops Org Chg work / resource / quality plans, schedules and budgets. Conducts project meetings. Responsible for project tracking, analysis and management
- Participates in preparing RFPs and SLAs. Helps manage client's Org Chg expectations, satisfaction and adherence to contract agreement
7
Experience For Process & Change Consultant Resume
- Receive, log and manage all Request for Changes according to the Change Management process
- Resolve change collisions and scheduling conflicts
- Proficiency in Excel, Access and any other data processing tools
- Proficiency on the following mainframe systems: CSW, Ingenium Life, MLIF, TSO
- Develop, lead and execute interaction models/use cases workshops supporting the transformation
- Sustainability Strategy, Platform Development, Goal-setting
- GRI Reporting and Stakeholder Disclosures
8
Experience For OD / Change Consultant Resume
- Broad knowledge of change management and/or consulting best practices
- External thinking and data driven insights with practical business application
- Provides expert coaching to project teams engaged in the improvement or redesign of business processes and their subsequent implementation
- Strength in insights, reporting metrics and analytics
- 2) Implementation and programme management –track record of delivering at pace – both strategic and tactical requirements
- 3) Stakeholder management and influencing at exec and board level
9
Experience For Leadership & Change Consultant Resume
- Project management, supporting multiple projects/ change initiatives based on knowledge of change management principles and methodologies in organizations
- Business development including input to bids and proposals and client relationships
- An understanding of BREEAM, CEEQUAL and LEED or similar
- Assess an organization’s readiness for change, using surveys, interviews, and fact-based data
- Carbon and climate change aspects of environmental impact assessments (EIAs) and planning applications
- Be responsible for ensuring the quality and accuracy of own and others work
- Expertise in programming
- Define the case for change with reference to qualification and quantification of the business benefits
- Assess the specific people impacts of wider Business led programmes and make sure these are well defined in the plan and associated risks & mitigation strategies are scoped
10
Experience For Business Change Consultant Resume
- Utilise strong data analysis skills to drive business insights, and inform approach, method and policy. Capable of performing hypothesis driven data analysis and driving HR & business insight from it
- Contribute the continuous improvement of the LOB HR Change Community and foster a cross LoB community of HR Change Consultants to share best practice
- Resilient self-starter with capability to influence and persist, deal with resistance, maintain and/or rebuild trust
- Support the Retail Lending strategy and oversee the full portfolio of programs and initiatives to ensure they align with that strategy and support long-term goals
- Manage relationships and keep project stakeholders and leadership accurately and regularly informed regarding the initiative portfolio status
List of Typical Skills For a Change Consultant Resume
1
Skills For Organizational Change Consultant Resume
- Good problem solving and analytical skills required
- Research or project experience outside UK, and an ability to communicate effectively with international clients and partners
- Effectively manage multiple priorities and projects within given timelines
- Outstanding communications and influencing skills
- Demonstrated experience developing, editing and proofreading complex summaries, reports and process documentation in a variety of formats
2
Skills For Senior Change Consultant Resume
- Professional experience in management consulting, digital marketing, user experience/visual communications, change management or related field expertise
- 4) Consulting skills –working as a trusted partner to the business and HR business Partners
- Advanced planning, organisational and management skills
- Possesses strong experience working through and/or manager the challenges and requirements of large-scale change management and
- Active membership of professional bodies associated with skills, talent, leadership, coaching or organisation development
- Strong knowledge and proven understanding of Information Technology Infrastructure Library (ITIL) especially change management
- Experience training and motivating diverse audiences, applying adult learning theory and instructional design methodologies
3
Skills For T&O Org Change Consultant Resume
- Project and commercial management experience, including project planning and budgeting
- Experience in designing and facilitating capacity building processes
- Experience of acting as “trusted partner”, used to consulting with a demanding client base
- Experience of preparing commercial bids / bid responses, winning work etc
- Good understanding of latest trends and common themes based on external benchmarking and insight
- Strong problem solving and decision making ability based on complex information
- Experience planning for and writing communications to proactively manage predictable reactions and resistance to change efforts required
- Recent experience in designing key change management deliverables e.g. Change Readiness Assessment, Stakeholder Mapping, Resistance Management Plan
4
Skills For Senior Cities & Climate Change Consultant Resume
- Experience in creating and executing behaviour change and transformation strategies
- Experience coaching leaders and managers at all levels, including executive sponsors
- Good working knowledge of international, European and UK policy, legislative, regulatory and planning frameworks
- Practical experience and understanding of solutions to address climate change and sustainability
- Experience of managing a team / line management
- Experience of developing digital, design or media strategies for projects
5
Skills For Sustainability & Climate Change Consultant Resume
- Experience in a consulting or in-house environment
- Evidences process consulting capability
- Analysis of evolving international and national climate policy to determine strategic and technical priorities for cities and urban actors
- Experience working in an academic institution of significant complexity and breadth
- Consulting work experience
- Experience in Sustainability and Climate Change consulting
- Experience working on quantitative analyses preferably related to emissions projections or emissions reductions, particularly with respect to GHGs and ODS
6
Skills For Technology Change Consultant Resume
- Experience in supporting Organizational Change management activities in ERP environment preferably Oracle EBS R12 in Federal
- Consulting work experience
- Experience of working on complex change programmes
- Experience working with a deployed workforce with multiple locations
- Experience with training needs assessment and development
- Experience within Dispatch, Flight Following, and other airline operation centers
- Big 5 Consulting experience
- Experience leading change with technology organizations, particularly with Agile-development
7
Skills For Process & Change Consultant Resume
- Typically graduate level or corresponding experience, MCIPD or relevant business/ professional qualification
- Specialist knowledge and experience across culture transformation and behaviour change, including , performance, leadership and talent
- Experience of undertaking climate change impact and risk assessments and/or assessments of GHG emissions
- Experience of developing climate change adaptation and resilience strategies and/or climate change mitigation and emissions reduction strategies
- Experience of undertaking environmental impact assessments (EIA)
- Preffered experience of working in international multi-cultural environment
- Experience of economic analysis and development of business cases
- Experience of major programme management
8
Skills For OD / Change Consultant Resume
- Team player with demonstrated ability to work with, and through others
- Leading and landing change in an engaging, inspiring and compelling way
- Bring a comprehensive and forward-looking view of Retail Lending initiatives to both the annual planning process and routine planning sessions
- Developing curriculum and training materials using adult learning theory
- Preparing and delivering compelling client- and public-facing reports
- Preparing and delivering presentations and/or training to client teams and stakeholders
- Working knowledge and understanding of relevant IT processes, practices and tools is required
9
Skills For Leadership & Change Consultant Resume
- Understanding of GHG modelling and standards
- Managing large work programmes, involving multiple simultaneous work packages
- Holding chartership in a relevant professional institution
- Understanding of low carbon energy systems and technologies
- Understanding of Production support environment
- Working knowledge on tools like Maximo and Remedy
- Ensuring all the customer’s data and codes are present and correct on notification forms
- Working knowledge of change management methodologies to address the "people" side of change
10
Skills For Business Change Consultant Resume
- Understanding of wider environmental risk or corporate risk assessments
- Developing comprehensive strategies and policy recommendations
- Representing Arup in public events
- Supporting the professional development of junior colleagues
- Contributing to the corporate sustainability of Arup as a firm
List of Typical Responsibilities For a Change Consultant Resume
1
Responsibilities For Organizational Change Consultant Resume
- Serve as a key liaison across LOB and support groups facilitating strategic collaboration, planning and prioritization to ensure projects support the business with a positive ROI
- Analyze and recommend solutions for the sequencing & scheduling of initiatives. Develop structured and compelling presentations to highlight key findings and makes recommendations to key decision makers within PNC
- Exhibits strong oral communication and presentation delivery skills when facilitating discussions
- Excellent organizational and analytical skills, attention to detail
- Set priorities appropriately and manage time effectively
2
Responsibilities For Senior Change Consultant Resume
- Excellent qualitative and quantitative research and analysis skills
- Be able to determine priorities and manage time effectively
- Strong CA Service Desk Manager experience
- Upper - intermediate English skills
- Proven experience in a similar change related role
- Experience in design of gender and climate change specific capacity building projects and tools in developing countries. Weight = 20 %; Maximum Points: 200
- Experience in relevant technical areas in climate change and gender
- Change management work experience
3
Responsibilities For T&O Org Change Consultant Resume
- Strong ability to work with and influence senior executives
- Strong ability to coach and mentor others
- Experience with Windows Server 2012 R2 and 2008 R2
- Experience in support Origination Change, management activities in ERP environment preferably Oracle EBS R12 in Federal
- Knowledge and experience of change management principles, methodologies and tools
- Experience with the SWA Technical Operations workforce
4
Responsibilities For Senior Cities & Climate Change Consultant Resume
- Experience with HP Service Manager suite or equivalent enterprise-class service management suite
- Reviews and reports on outcomes and success measures (benefits) at end of enterprise projects; uses learnings to enhance effectiveness of future projects
- Demonstrates openness, flexibility and curiosity about Change Management
- Partner with project leadership and sponsors to ensure alignment and demonstrate commitment for the change
- Understanding the principles of change management, performance metrics and dialogues
- Managing large-scale projects required
- Creating low carbon and climate resilient strategies for urban development projects
- Understands the principles of Change Leadership and the stages of change acceptance; coaches employees in dealing with a changing environment
- Capable of performing hypothesis driven data analysis and driving HR & business insight from it
5
Responsibilities For Sustainability & Climate Change Consultant Resume
- Scope = all of Retail Lending, but also coordinates with Retail Distribution & Deposits as needed
- Manages planning, execution and control of Organizational Change (Org Chg) projects. Provides products and services to clients per approved engagement deliverable, schedule, cost and quality commitments
- Understanding of application architecture and server communication
- Tactfully refocuses group discussions back to the session purpose /agenda when needed and can bring events to successful closure
- Accurately estimates the costs incurred for Change Leadership activities and provides sourcing recommendations as needed
6
Responsibilities For Technology Change Consultant Resume
- Employs critical/strategic thinking to identify issues, question assumptions, develop comprehensive solutions/recommendations and make informed decisions
- Identify broader trends, issues than just the presenting problem
- Interrogate an issue taking into consideration a wide range of potential root causes and solutions
- Helps determine client's Org Chg issues and required deliverables. Defines and manages resource needs and allocations. Ensures availability of resources
- Monitors Org Chg project progress and results delivery. Addresses and resolves project and client problems
- Ensuring that all changes are: recorded, risk assessed, categorized, prioritized, planned, tested, evaluated, approved, released, documented and reviewed in a controlled and standard manner
7
Responsibilities For Process & Change Consultant Resume
- Maintain consistent and repeatable change management processes
- Facilitate Change Advisory Board meetings and maintain and publish change calendars
- Conduct post implementation reviews on failures and major changes
- Develop and publish change management metrics
- Apply a structured OCM methodology
- Support communication efforts throughout the project
- The Change Management Lead plays an important role in change initiative projects to meet business, budget, and schedule objectives. This person's responsibility is to focus on all changes to systems, business processes, technology, organization structures, and job roles
- Help solve issues, create value, maximize growth, and improve the business performance
8
Responsibilities For OD / Change Consultant Resume
- Identify options for, and suggest recommendations for, change
- Help with additional resources to implement solutions
- Demonstrated substantive experience (at least 7 years) in working with developing countries and undertaking policy and programmatic analysis work in the areas of gender and climate change . Weight = 25 %; Maximum Points: 250
- Project Management Professional – PMP OR Change Management certification required
- Exceptional communication skills, both written and verbal; excellent active listening skills as well as skills to clearly articulate messages to a variety of audiences
- Experience performing complex analytical work, gathering, synthesizing, integrating and comparing data from a variety of sources, summarizing possible implications, evaluating reasonable alternatives and drawing conclusions
9
Responsibilities For Leadership & Change Consultant Resume
- Knowledge of a wide variety of business functions (e.g. human resources, finance, payroll, etc.)
- Prosci Change Management certification
- Diagnose people change requirements, design and implement relevant interventions
- Stakeholder management, ability to build credible relationships with senior managers, ability to understand requirements of, work collaboratively with HRBPs
- Work in a project environment i.e. experience of scoping and contracting work, project management e.g. planning, tracking, reporting, managing risks & issues, benefits management etc
- General HR skills/ experience
- Distinctive work in delivering organizational effectiveness & change management, ideally through transformations in some of the areas relevant to the role
10
Responsibilities For Business Change Consultant Resume
- Familiar with Configuration Management
- Experience in creating various stakeholder communication and engagement documents, creating and conducting readiness assessments, developing and delivering end user communications utilizing a variety of delivery vehicles
- Change management certification. Lean, Six Sigma, Business Process Management
- Certified Change Management Professional (CCMP) - Association of Change Management Professionals
- Proficiency with MS office suite; ability to learn others as required
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