Center Manager Resume Sample
Daisha Block
81962 Harber Squares,
Dallas,
TX
+1 (555) 826 6285
Work Experience
Service Center Manager
08/2016
-
PRESENT
San Francisco, CA
- Work closely with the Store Manager, District Manager and Optical Buyers to increase Vision Centre sales and ensure Wal-Mart’s merchandising standards are maintained
- Canada Walmart Division: Optical
- Develop projects and training schedules
- Provide superior customer service to large base of financial advisors by handling incoming phone calls when needed including escalations
- Advise Frontline VP when there is a need for progressive counseling of a team member. Write and present the action plan and guidance to improve the team member
- Manage the frontline Queue process. Coach Frontline Team leads on proper issue escalation
- Monitor Frontline ACD performance reports looking for trends and areas of improvement
- Interview and make staffing decision for hiring Frontline Service Associates. Communicate with staffing agencies about current and future needs
- Conduct weekly Huddle meetings to communicate new and current information to the team
Center Manager
05/2011
-
04/2016
Houston, TX
- Use application equipment; power hoses, power tools etc.
- Manages staff; Including recruiting, retention, scheduling and general operations
- Manages regulatory compliance of staff and operations (CMS, DOH, JCAHO, NRC, ACR)
- Manages relationship of referring physicians and their office staff: Accomplished through meetings, phone calls and emails directly to offices
- Provides back-up support to fill in as needed for various positions within the center where applicable
- Provides assistance as needed during daily operations to drive on time performance of scans
- Three to five years of similar or related experience. Credit union, call center, or financial institution experience desired. Two years of supervisory experience required
- Possess NMLS Mortgage Loan Originator Identification (MLO) Number or meets requirements to obtain NMLS MLO Identification Number
- Proficient with standard office equipment, Microsoft Office software, credit union programs, and reporting software. Proficiency with call center programs desired
Fulfillment Center Manager
04/2008
-
03/2011
Phoenix, AZ
- Turn overs, post mortem, comms etc…
- Track and report resolution improvements or breaks in current GICC execution
- Lead improvement initiatives regionally and globally for consistency
- Participate incident reduction opportunities for GICC
- Identify risks, communication, coordinate and mitigate
- Ensure each incident is communicated within the GICC across all LOBs
- Develop monthly reporting regarding designated GICC engagement
- Ensure audit remediation in the defined timeframe, with the relevant substantiation as related to GICC
- Escalate all major issues and site leaders and sernior leadership— whether they’re in operations or the affected businesses— ensuring the right people know of the incident at the right time
Education
University of Phoenix - Idaho Campus
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Excellent oral, written and communication skills, and strong interpersonal skills, to communicate clearly and work across the organization
- Demonstrated skills and experience in coaching, managing and leading direct reports
- Strong problem solving skills and experience in a high volume shipping environment
- Strong communication skills with proven ability to perform the multi-tasking
- Mature team-coaching skill, and strong people engagement & development skills
- Professional Customer Service skills with excellent problem-solving experience required
- Good communication skills and leadership skills
How to write Center Manager Resume
Center Manager role is responsible for leadership, customer, interpersonal, analytical, training, development, business, organizational, computer, technical.
To write great resume for center manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Center Manager Resume
The section contact information is important in your center manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Center Manager Resume
The section work experience is an essential part of your center manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous center manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular center manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Center Manager resume experience can include:
- Experience leading/managing a team. Effective problem solving skills to resolve day to day operational and employee issues
- Strong problem solving, team building, and project management skills
- Drive continuous improvement efforts and good problem solving skills throughout the service center, using Lean and Six Sigma methodology
- Strong interpersonal skills particularly in resolving group management issues
- Demonstrates general knowledge, skills, and attributes required to achieve business results in a demanding work environment
- Excellent organizational, people management and problem solving skills
Education on a Center Manager Resume
Make sure to make education a priority on your center manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your center manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Center Manager Resume
When listing skills on your center manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical center manager skills:
- Strong organizational and relationship building skills, excellent attention to detail
- Excellent communication skills to include presentation, verbal and written with solid time and project management ability
- Demonstrates effective and diplomatic oral and written communication skills, and promotes a favorable company image to the public
- Effective decision making and reasoning skills in accordance with company guidelines to reflect a positive and professional image
- Excellent coaching, guiding and developmental skills; able to organize and allocate resources to achieve business objective
- Attention to detail, strong analytical, planning and problem solving skills
List of Typical Experience For a Center Manager Resume
1
Experience For Service Center Manager Resume
- Ensures staff receives in-depth orientation and training for product and service knowledge, as well as excellent customer service skills
- Demonstrates ability to set priorities and helps the department prioritize workload
- Excellent computer skills and proficiency in the Microsoft applications (Word, Excel, PowerPoint) and Google Apps
- Managerial Experience: Experience directing, supervising and managing the selection, training, development and appraisal of personnel
- Proficient personal computer skills including electronic mail, recordkeeping, routine database activity, word processing, spreadsheet, graphics, etc
- Proven experience utilizing SQL, Microsoft Excel and dealing with large sets of data
- Demonstrated capabilities in developing and leveraging metrics to guide operational effectiveness
2
Experience For Contact Center Manager Resume
- Detail oriented, organized, reliable and flexible with broad technical skills using various software and hardware including assistive technology
- Positive-minded, collaborative interpersonal skills and leadership qualities
- Maintains clinical skills and the ability to assist with pharmacy processes as needed
- Lead, coach and mentor agents to effectively meet performance standards
- Plan and direct print production activities and establishes production priorities for products in keeping with effective operations and cost factors
- Provide effective team leadership to enhance cost effectiveness and create a lean, consistent
- Superb communication, follow-up and customer service skills
- The ability to manage multiple priorities in a fast-paced environment as well as manage complex projects, prioritize and multi-task
3
Experience For Fulfillment Center Manager Resume
- Providing problem solving expertise and leading through excellent problem solving capabilities
- Managing and maintaining strong working relationships between the Transfer Center and South Atlantic Hospitals
- Setting a good example for staff by adhering to all office policies and maintains a positive attitude
- Ensuring the EF Center is set up prior to student and staff arrivals
- Ensuring the establishment of effective and timely communications with the customer, as well as functional organizations
4
Experience For Test Center Manager Resume
- Training and experience in the development of Information Technology associates
- Completing face-to-face meetings with EMS agencies and transport agencies to ensure strong engagement and collaboration with the Transfer Center
- Exercising good judgment in the absence of detailed instructions
- Maintaining good customer relations through outstanding customer treatment and proper handling of any complaints to ensure repeat sales
- Working experience in Contact Center
- Continually monitor performance of the team, offering coaching and mentoring in areas of opportunity and ensuring that excellent performance is acknowledged
- Develop strong cost focus within all levels of the service center by establishing and maintaining cost structures that meet budgetary objectives
5
Experience For Assistant Center Manager Resume
- Solid comprehension of welding and machining practices/standards
- Two years of professional experience managing employees
- Schedule delivery trucks and drivers to destinations based on shipping requirements, cost, and delivery priorities. Ensure drivers’ schedules are upheld
- Experience in a leadership role overseeing more than ten employees
- Demonstrate knowledge in call center platforms, tracking software and analysis tools
- Experience managing a small to medium-size service center
- Willingness to develop a strong understanding of company products, policies and services
- Solid financial knowledge with budgeting and P&L statements
- Experience directly or indirectly managing Sales people
6
Experience For Shared Service Center Manager Resume
- Analyze operations and make recommendations to increase effectiveness, productivity, and quality of service on an ongoing basis
- Demonstrates a thorough knowledge of best practices and identifies areas for improvement
- Work with Center Director and others to plan, implement and evaluate guest experience in the center and on-grounds
- Same or similar work experience in the Industrial Service Industry
- Rental Industry experience
- Progressive Contact Center / Customer Service experience, preferably with a concentration in the delivery of Shared Services
- Experience leading staff in Production / Operations environments required
- Customer service, account management, or technical support experience with 2+ years in a supervisory capacity
7
Experience For Service Center Manager International Resume
- Collaborate with internal teams to ensure your Greenlight Center offers our Partners the best possible experience each and every time they walk in the door
- Maintain a centralized log of events that impact customer experience
- Substitute 2 years of management experience for each year of college or
- Five years of experience at Workforce Solutions – at least some of that in a supervisory role
- Experience in a similar role
- Oversee customer service functions and staff on a daily basis to ensure that excellent customer service is provided to customers and CHFS stakeholders
- Related experience required
- Manage the repair and maintenance process of consumer durable goods and other products
8
Experience For Assistant Service Center Manager Resume
- Monitor and maintain positive co-worker attitudes and effective payroll productivity for the Service Center
- Maintain excellent communications with internal and external customers, vendors and manufacturers
- 5 – 10 years supervisory experience
- Proven track record of heavy transportation equipment sales required
- Able to prioritize in a multi-tasking environment with the ability to work under pressure and meet deadlines
- Experience in Retail banking, operational knowledge of the various transactional processes
9
Experience For Quality Center Manager Resume
- Maintain an excellent level of customer relations, resolving customer complaints as required
- Four years previous operations and/ or management experience
- Track record of customer service experience required
- Experienced in the areas of inventory control, transportation/logistics, and the safe operation and maintenance of facilities and assets
- Build effective cross functional relationships throughout the organization and work with awareness of interdependencies and responsibilities
- Five years of supervisory experience is required
- In people management required. Experience managing a virtual team highly desired
- Good relationship with Broker & Ceding Company
10
Experience For Command Center Manager Resume
- The skill and flexibility to perform well in a fast-paced environment, demonstrating a high sense of urgency
- H/R administration and team-building experience essential
- The ability to manage a fast-paced business and remain flexible to service needs while maintaining an organized, effective and efficient unit
- Able to balance multiple priorities in a fast-paced environment while meeting strict deadlines
- Ensures that goods are dispatched on time to the appropriate destinations to our customer's satisfaction
- Partners closely with HCM and recruiting teams to identify and hire strong talent
- Accountable for building strong partnerships with internal teams, partner sites and branches
- Communicates recommendations to management/senior business leaders through effective written and verbal communication
- Direct management experience
List of Typical Skills For a Center Manager Resume
1
Skills For Service Center Manager Resume
- Excellent written/oral communication skills, including strong presentation and facilitation skills
- Demonstrated managerial and leadership skills with proven ability to interact effectively with peers and partners
- Excellent project management skills, organizational skills and a sense of urgency are necessary for success in the role
- Builds effective teams: Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals
- Strong business acumen with good communication and coordination skills
2
Skills For Contact Center Manager Resume
- Multi-functional management experience. Strong leadership skills
- Synthesize information and develop training events, strategic thinking and strong analytical and financial skills
- Strong computer skills, ability to analyze detailed reports using Excel
- With HR Generalist experience with at least 2-3 years team management experience Good verbal English, and business English writing
- Strong interpersonal skills and the ability to build and maintain quality relationships with employees, customers, and vendors
- Additional knowledge, skills and experience desired
- Demonstrated experience with implementing evidenced-based practices
- Demonstrated ability to effectively supervise staff, 2 years or more
3
Skills For Fulfillment Center Manager Resume
- Effectively organize, prioritize and execute on Business Support initiatives to enhance corporate performance
- Professional experience with demonstrated supervisory/management experience
- Clinical & operational expertise with ability to effectively lead & develop a strong healthcare team
- Strong managerial and leadership skills. Ability to modify leadership style and management approach to reach company goals and objectives
- Strong communication skills, both written and verbal. Ability to direct personnel in team direction to accomplish specific goals
- Proven ability to effectively train, manage and lead staff
4
Skills For Test Center Manager Resume
- Strong communication skills with multiple levels of organization and vendor partners
- Excellent problem solving, leadership and customer service skills
- Effective skills in the following areas required
- Demonstrated analytical and research skills. Bank product and service knowledge
- Excellent interpersonal skills, passionate about conservation and Audubon’s mission to protect birds and the habitats they need now and in the future
- Executive-level communication skills and experience
- Strong analytical skills and the ability to drive change and manage long-term projects
- Have strong technical skills, both functional and nonfunctional, manual and automation, ideally in a continuous delivery environment
5
Skills For Assistant Center Manager Resume
- Prioritize and effectively manage time in a pressurized work environment
- Self-starter with strong negotiation skills
- Proven ability to coach, develop and mentor staff—exemplary people skills
- Excellent interpersonal, written and communication skills, and ability to work as part of a team
- Excellent organizational skills, motivated, self-starter
- Strong communication skills & ability to share information
- Strong training, communication and tele-communication skills
- Experience evaluating performance gaps and training needs with a strong focus on desk-side coaching
- Support a growing number of ATM products by continuously demonstrating proficiency in product knowledge and call handling skills
6
Skills For Shared Service Center Manager Resume
- Experience in managing a fast growing retail or service / guest experience business. (eg. Education/fast fashion/luxury/hospitality industry.)
- Creative and energetic, proven passion for and examples of creating wine and food pairing experiences
- Effectively communicating with a varied customer base including EMS, physicians, hospital leadership and department directors
- Effectively manage projects and complex repairs by interfacing with sales, engineering and broader operation to include quality and parts
- Proven expert for providing superior customer experience
- Skills necessary to build and maintain high-performance teams through team building, career development, etc
- Drive for result, self-motivated, mature interpersonal & influencing skills
- Exceptional customer service, communication, interpersonal and problem solving skills
7
Skills For Service Center Manager International Resume
- Determines work operations required and the tooling, equipment, materials, employee skills, and hours necessary for their accomplishment
- Proven experience in successfully mentoring staff and strength in organizational development
- Experience leading multi-skilled teams in critical incident resolution
- Experience of in a fast growing retail or service / guest experience business
- Microsoft Office (Outlook, Word, Excel) skills
8
Skills For Assistant Service Center Manager Resume
- Leadership and tam skills that enable working cooperatively with diverse groups of people
- The ability to manage multiple priorities in a fast paced environment as well as manage complex projects, prioritize and multi-task
- Exceptional customer service skills and ability to deescalate and resolve patient concerns
- Equivalent combination of college education and call center experience, preference given to candidates with financial services industry experience
- Operates well in a fast-paced environment. Self-starter, ability to execute without significant oversight, and ability to juggle multiple priorities
- Experienced in industrial equipment repair with a strong understanding of machining, welding, and assembly processes and related equipment desired
- Demonstrated understanding and competence in developing effective labor/management relations within an organization
9
Skills For Quality Center Manager Resume
- Demonstrates ability to operate within a profit center with clear understanding of financial factors associated with an operating environment
- Demonstrated experience managing integrated programming and services
- PC skills – Knowledge of Microsoft Office applications
- Effectively support the integration of CIPSS into hospital settings
- Experience as a Clinic Manager or leader in a healthcare setting with at least 1 year of supervision experience is desired
10
Skills For Command Center Manager Resume
- Manage the products and skills training, career development, and performance management of the team
- Demonstrated professional example of “living a customer service attitude” as their number 1 priority
- Design, develop and manage the Quality Assurance program which is implemented effectively across all channels/products
- Write routine reports and correspondence. Ability to speak effectively to our customers or employees in the organization
- Effectively communicate and interact with all levels of employees
- Previous supervisory experience with a strong background in service is highly desired
- Proven managerial and leadership experience
- Demonstrate managerial and leadership experience
- Manufacturing experience with 5+ years of experience pump repairs, fabrication, machining and testing
List of Typical Responsibilities For a Center Manager Resume
1
Responsibilities For Service Center Manager Resume
- Daily Operation -- Ensure all Cast members adhere to Disney English operational process, service standards to create and maintain an engaging, service-focused environment where the needs of the learners come first
- Operation standard – Ensure high service standards, center operational and safety standards are met, financial controllership are adhered to and the center is clean and well-maintained
- Academic Quality-- Ensure the delivery of strong academic results, parent satisfaction and ensuring that Disney English is an unforgettable experience in the classroom for all of our young language learners, aged 2 to 12
- CC management -- Responsible for managing and developing a strong team of Course Consultants who proactively manage relationships with potential and existing Disney English parents to achieve sales and renewal targets
- Demonstrate strong written and verbal communication, time management, and project organization skills
2
Responsibilities For Contact Center Manager Resume
- Strong interpersonal and communication skills, client facing communication
- Solid verbal and written communications skills with emphasis on communication to audiences at various technical and non-technical levels
- Provide effective team leadership to enhance cost effectiveness and create a lean, consistent and effective workforce
- Excellent communication, management, interpersonal and leadership skills required
- Lead other projects of comparable size and complexity, or experience in a comparable role with similar required skills
- Strong human relations, communication and organizational skills with the ability to work within time deadlines
- Proven track record, team work and collaboration skills
- Customer focused; excellent interpersonal and communication skills – written, oral and presentation
3
Responsibilities For Fulfillment Center Manager Resume
- Experience in industrial equipment repair with a strong understanding of machining, welding, and assembly processes and related equipment is desired
- Experience in managing a fast growing retail or service / guest experience business
- Handle multiple assignments with effective resolution of conflicting priorities in a fast-paced environment, while remaining detail-oriented
- Experience of in a fast growing retail or service / guest experience business. (eg. Education/fast fashion/luxury/hospitality industry)
- Quantitative analysis & problem solving skills
4
Responsibilities For Test Center Manager Resume
- Familiarity with live video cams and prior experience operating audio-visual equipment is highly desirable
- Exceptional analytical, interpretive and problem solving skills
- Recruit and retain a highly motivated and skilled work force ensuring good retention rate
- Exceptional organizational leadership skills and customer service orientation
- Eight or more years of progressive technical claim experience, including supervisory and/or management experience
- Basic tire and mechanical skills
- Works to develop employee’s supervisory skills, evaluates performance, provides feedback, and oversees resolution of employee relations issues
- Work positively and effectively with all team members locally and at corporate facility
5
Responsibilities For Assistant Center Manager Resume
- Managerial Experience:Experience directing, supervising and managing the selection, training, development and appraisal of personnel
- Demonstrated leadership capabilities and experience with an ability to positively impact employee engagement within a fast-paced call center environment
- Leadership skills and capabilities to manage and drive cross-region projects
- Computer skills (MS Excel, PowerPoint and Word)
- Prior DUR/Audit and computer experience
- Advanced computer skills with a variety of software programs and knowledge of Internet capabilities to assist the department
- Establish strong relationships with key customers. Communicate regularly to ensure excellent performance and customer service
- Demonstrated sales and operations experience in fastener industry
6
Responsibilities For Shared Service Center Manager Resume
- Relationship management, coaching and collaboration skills, with leaders at all levels and key partners
- Formulates and manages the budget process effectively in the matrix environment
- Prior experience managing a budget or P&L and completing forecasting reports
- Prior experience managing people in technical roles
- Communicate effectively with doctors, administrators, directors of respiratory therapy departments and others responsible for referrals
- Prior leadership experience in a GE Repair facility
- The ability to manage multiple priorities in a fast paced environment as well as manage complex projects, prioritize and multi task
7
Responsibilities For Service Center Manager International Resume
- Able to work effectively in a team environment (i.e. lead when necessary, follow when required, able to know the difference)
- The ability to effectively interact and collaborate with all levels of University administration and faculty members is essential
- A willingness to learn new skills and take on new challenges and initiatives and have the persistence to complete the task
- Communicate effectively with doctors, administrators, directors of enteral therapy departments, and others responsible for referrals
- Prior leadership experience as MSO or Cell Leader in a P&RS Repair facility
- Exceptional interpersonal skills and the ability to work well with a diverse population
- Proven leadership experience, able to champion change and innovation
- Highly developed interpersonal management skills
8
Responsibilities For Assistant Service Center Manager Resume
- Training and experience in the administration and engineering of technical infrastructure disciplines
- Budgeting and sales forecasting/analysis experience in hospitality or restaurant management
- Having extensive depth and breadth of expertise and experience in Customer Service
- Experience leading a warehouse team including: hiring, training and motivating
- Tasting Room Management experience, including inventory and people-management, required, preferably at a high-volume tasting room
- Familiarity and experience with turbo-machinery, rotating equipment repairs and Knowledge of machining and welding processes
- Experience working with, guiding, and collaborating with international teams
9
Responsibilities For Quality Center Manager Resume
- Experience in procurement/commodity management, global sourcing, contract or supply chain management, R&D, MFG engineering or Supplier quality engineering
- Demonstrates ability to apply a broad and integrated perspective when planning, problem-solving, and assessing impact across functional areas
- Experience in implementing, evaluating, and customizing simulation, clinical, or educational programs
- Drive touch point choices into the market place using the latest digital technologies, improving customer experience whilst optimizing resource
- Mechanical aptitude with a strong understanding of sales and business accounting
10
Responsibilities For Command Center Manager Resume
- Strong working knowledge of Microsoft applications including: Excel, PowerPoint, Word, Access are required
- Experience in a field service, repair facility, and/or manufacturing environment, managing field and/or shop floor personnel
- Experience using an Incident/Problem tracking system
- Prioritize things, sense of urgency, deliver results with commitment by meeting challenging timeline for internal customer satisfaction
- Proficient in networking and building effective relationships at all level, within and outside of the organization
- 2 – 4 years of Management experience (including training and development) desired
- Familiarity and/or experience working in the non-profit fundraising area desired
- Three years related clinical experience providing or supporting direct patient care required, e.g., RN, EMT, Paramedic, Allied health professions, etc
- Operations experience establishing and monitoring financial compliance controls
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