Capacity Planning Resume Sample
Trisha Marquardt
83332 Cremin Causeway,
Phoenix,
AZ
+1 (555) 611 2508
Work Experience
Capacity Planning Manager
08/2016
-
PRESENT
New York, NY
- Experience with planning, designing, configuration and support of large enterprise distributed compute environments
- Complete monthly production cycle and analysis – reviewing and trending actuals; analyzing historical data and applying decision making skills to generate the most appropriate staffing forecast (takes into consideration excess/shortfall results and how best to leverage these to maximize financial position for the organization – TTP metrics, LPI impacts, overtime, etc.)
- Support periodic capacity planning reengineering projects – improve existing models to allow for more effective business decisions regarding overall capacity; leverage business knowledge and relationships with functional leads to provide recommendations on how best to improve the modeling capabilities
- Lead monthly operating reviews with functional leads and other key matrix partners – communicate monthly results and the respective impact to the forecast; review recommendations on how best to utilize excess/shortfall positions and provide recommendations on adjustments needed to the forecast
- Lead capacity support meetings – hiring plans, inventory review, and short-term touch points – leveraging capacity knowledge to bring any thoughts, concerns or recommendations to the table; challenge, when appropriate
- Perform ad-hoc analyses to respond to capacity-related questions from matrix partners
- Participate in recurring team meetings and 1x1s
- Peer lead and share best practices with other members of the team, mentor more junior level peers
Capacity Planning
03/2013
-
07/2016
New York, NY
- Mitigate capacity risks by managing FTE need between internal and partner sites
- Partner with Hulu Command Center and monitor attrition, schedule adherence and shrinkage to optimize short term capacity plan
- Manage the intraday/daily/weekly/monthly forecasting process for Hulu VX team
- Lead a team of WFM professionals to optimize the forecasting and capacity planning process
- Conduct deep analysis on variance of forecast to actuals and recommend schedule changes to meet service levels
- Manage historical data from previous initiatives and pilots to build educated assumptions for future forecasting periods
- Build budgeting process for internal vs partner site strategy
Intern for Portfolio & Capacity Planning
08/2009
-
12/2012
San Francisco, CA
- Proactively review output to ensure accuracy of information
- Demonstrates sound judgment, high level of initiative, self-motivation and resourcefulness
- Demonstrates sound judgment, high level of initiative and resourcefulness
- Build best capacity plans for the VX team by managing tradeoffs between cost, service levels, viewer experience, and advocate experience
- Partner closely with Finance on budget approval process
- Build ramp plans for VX and partner with Hulu Recruiting and Workplace Experience teams to hire staff
- Partner with Hulu Marketing team to account for all campaigns that drive business/contact growth
Education
Kennesaw State University
2005 - 2009
Bachelor's Degree in Supply Chain
Professional Skills
- Representing the Operations Excellence team on cross functional project teams and serving as an analytics consultant aligned with service lines to achieve common goals
- Effectively communicate across all levels of the organization strong interpersonal, verbal and written communication skills
- Strong communication (written and verbal), organizational skills, experience with executive exposure
- Track record of strong analytical thinking and problem solving skills
- Strong analytical skills including SQL, advanced Excel and Tableau, having the ability to pull data, and use to identify and solve ambiguous problem
- Possessing the curiosity to want to learn new skills and the patience to do so
- Proven experience in leading and implementing change initiatives
How to write Capacity Planning Resume
Capacity Planning role is responsible for organization, analytical, analysis, database, manufacturing, retail, finance, training, recruiting, purchasing.
To write great resume for capacity planning job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Capacity Planning Resume
The section contact information is important in your capacity planning resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Capacity Planning Resume
The section work experience is an essential part of your capacity planning resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous capacity planning responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular capacity planning position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Capacity Planning resume experience can include:
- Proven strong communication skills with the ability to tell stories with data
- Excellent stakeholder influence and communication skills
- To consistently deliver to deadlines and fulfil promises by managing your time effectively
- Work closely with equivalent roles in other Pearson offices, to leverage skills and
- Strong understanding of workforce management principles and budgetary experience
- Effectively communicate, both verbally and in writing with various stakeholders & across levels
Education on a Capacity Planning Resume
Make sure to make education a priority on your capacity planning resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your capacity planning experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Capacity Planning Resume
When listing skills on your capacity planning resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical capacity planning skills:
- Experience in Tableau Desktop, Microsoft Access, Excel and PowerPoint skills
- Proven analytical and problem solving skills, along with attention to detail
- Proven forecasting, modeling, or analysis experience
- Proven experience working in a Call Centre
- Lead the CCC’s long term resource planning both efficiently and effectively
- A great eye for detail and exceptional analytical skills allied to making clear, balanced and considered recommendations for improvement
List of Typical Experience For a Capacity Planning Resume
1
Experience For Capacity Planning Manager Resume
- Providing a clear forecast and prioritized signal to the end to end execution teams
- Manage consolidation and data uploads for plan in FIM Planning tool
- Process Improvement/Project Management experience
- Relevant experience in the Automotive or Financial Services Field
- Strong ability to multi-task in a fast pace workforce management environment
- Reporting, planning and analysis; ad-hoc projects
2
Experience For Capacity Planning Manager Power / Cooling Resume
- Meeting IPP (Inventory Plan Performance), PPP (Production Plan Performance), C:D (Capacity to Demand) Compliance per Operating strategy and Capability targets
- Meeting LTCP completion on time
- Coordinates with materials purchasing to ensure material flow and dates of availability are incorporated into the planning and scheduling process
- Embody a true pioneering spirit, willing to “get your hands dirty” in a start-up environment
- Perform second level problem determination using monitoring and data collection tools in capacity related disciplines
3
Experience For Senior Program Manager, Capacity Planning Resume
- Handles incoming CFR’s for all Dutch IBX on the parts of power and cooling
- Understands and deals with the varying and sometimes conflicting goals of all involved departments
- Support the GS and WWI Finance Manager with capacity and compensation data during planning cycles
- Assist in designing and building analytical models within Anaplan's database driven system
- LTCP capacity analysis – leads the analysis of making, packing to identify changes to capacity required to support SGM (Strategic Growth Model)
- Work closely with Capacity Planning Director to develop and implement capacity planning models
- Data center space planning and usage analysis, CFD modeling
- Advise regional teams as to impact of go to market decisions on sales teams’ quotas during the company’s annual planning cycle
- Collaborate cross-functionally across a large organization on critical inputs and planning parameters
4
Experience For Capacity Planning Senior Specialist Resume
- Lead an overall CPO team of 5-7 individuals responsible for forecasting and analytics to support CPO business solutions for RBC’s internal partners
- Use of capacity management tools available to ensure client KPI’s are met whilst achieving business utilisation targets
- Develop project plans, metrics, analysis, tracking, and dashboards for stakeholders to ensure a successful program/project deployment
- Leads/coaches others to solve special/complex Drawing Management issues Collaboration
- Coordinates with various departments for the monthly reporting of capacity trends, availability and accuracy of records for the site
- Works in close cooperation with EMEA space planning and local site TFM teams to find the best solution for customer requests
- Prepares area calculations and diagrams for each individual data center and those sites that require SME level support Problem Solving
- Partner with the Global Call Delivery team to ensure proper call routing is in place to meet the business SLA’s
- As needed support Senior Capacity & Compensation Analyst with liaising with local HR groups to ensure consistency and accuracy of HR Online system data
5
Experience For Manager, Capacity Planning Resume
- Support GS Finance Managers with headcount projections for GS hub planning purposes
- Maintain dynamic list of approved open roles which HR can leverage for recruiting purposes
- Compensation & capacity accounting and month end close transactions
- Partner with Assistant Controller on month end close transactional activities related to FTEs, compensation cost accounting etc
- Reconcile data between capacity models, HR Online tool and Time & Billing system
- Reconcile general ledger activity against plans to support review and controlling activities
- Deliver capacity and compensation reports for functional teams, making revisions based on feedback
6
Experience For Program Manager, Capacity Planning Resume
- Create and enhance regular management reporting
- Proactively agreeing governance and engagement models for monthly stakeholder reviews on all elements of shrinkage, attrition and recruitment
- To actively seek new and better ways of doing things and adapt well to change
- Support the Quota and Capacity Planning team's model usage throughout the fiscal year
- Analyze meta-data created by the Quota and Capacity team to find room for efficiencies in our organization's planning cycle
- B.S. in a quantitative discipline (e.g. Statistics, Math, Finance, Engineering)
- Measurement of processes, productivity and staffing calculations
- Proficient in Microsoft Office, including but not limited: Expert in Excel, macros, formulas
7
Experience For Senior Capacity Planning & Performance Engineer Resume
- Manage a small team of analysts covering across multiple Sales Leaders
- Can clearly define process requirements and metrics and can work with teams to implement the optimal end-to-end design
- Proactive and can-do approach
- Complete monthly production cycle and analysis – reviewing and trending actuals; analyzing historical data and applying decision making skills to generate the most appropriate staffing forecast (takes into consideration excess/shortfall results and how best to leverage these to maximize financial position for the organization
- Effectively communicate and build rapport with team members, stakeholders and 3rd party vendors to gain maximum cooperation and buy in to solutions. Excellent organization skills with ability to manage multiple and changing priorities
8
Experience For Capacity Planning & Operations Analyst Resume
- All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in your role/work function
- Monitoring of test centres to ensure business utilisation targets are met
- Receive requests from CSC team members to make adjustments to opening hours
- Implementation of open hours within the test centre network
- Implementation of required blocks
- Implement requests from other departments on the systems used for capacity management
- Work closely with Field based colleagues
9
Experience For Manager, Quota & Capacity Planning Resume
- Use forecasts produced to calculate and monitor schedules within Operational areas to ensure business needs are met, make recommendations that promote improvements in efficiency
- Use smart and efficient scheduling tools to ensure scheduling within test centres is fully utilised
- Deliver consistent, transparent, executive level messaging
- Responsible for ongoing/assigned programs and deliverables in support of the TRMS Capacity and Workforce Management team as well as the TRMS business
- Design and maintain the documentation of MI Team processes to ensure consistency throughout the team
- Meet assigned task schedules and participates in special team projects as needed and assigned by manager
- Assist with other projects as they arise, and complete other ad hoc tasks as assigned by manager
- Work closely with equivalent roles in other Pearson offices, to leverage skills and resources, and to contribute to corporate proficiency and standards in that area
10
Experience For Distribution Capacity Planning Resume
- Ten to 15 years’ experience in strategic planning, network management, technical sales, and/or operations in the data/wireless industry
- Experience in commercial aviation beneficial
- Influence across functional and geographic boundaries in a matrix organization
- Executive presence and ability to work with senior members of an organization
- Proficiency in Excel, PowerPoint, MS Word, Outlook
List of Typical Skills For a Capacity Planning Resume
1
Skills For Capacity Planning Manager Resume
- Advanced time management skills including ability to handle multiple projects
- Open to feedback and motivated to learn new topics and skills
- Seeking, creating and delivering opportunities within the business to support excellent performance by maximising resource and efficiencies
- Implementing effective change management
- Experience working as part of large scale operations planning teams
- Data Center mechanical and electrical infrastructure knowledge; CFD modeling experience; understanding of industry standards is critical for this role
- Experience using Microsoft Excel for data analysis and reporting
2
Skills For Capacity Planning Manager Power / Cooling Resume
- Experience working as part of large scale operations planning or supply chain teams
- Demonstrable experience designing/building business tools (Excel, Anaplan, SQL, Access, etc. )
- Experience from capacity planning and/or project planning in a high complex international environment
- Previous resource planning experience
- Proven track record in developing a team
- Program management experience in a in a consumer-facing or technology role
- Program management experience in a consumer-facing or operations organization
- Experience in implementing large scale processes to improve efficiency of business operations
3
Skills For Senior Program Manager, Capacity Planning Resume
- Experience in Contact Center Workforce Management position required (Capacity Planning Analyst, WF Manager)
- Experience in implementing large scale processes to improve efficiency of operations
- Experience in managing multiple stakeholders in an global setup with stakeholders present across the globe
- Experience in working in a fast-paced environment where continuous innovation is desired and ambiguity is the norm
- Experience with mission critical infrastructure maintenance and incident response while maintaining continuous operation of the data center
4
Skills For Capacity Planning Senior Specialist Resume
- Experience with sales coverage models, quota setting, territory alignment, or compensation
- Broad and deep product / supply chain / business planning experience
- Experience with sales coverage models, quota setting methodologies, territory alignment
- Comfort to thrive in an environment where priorities change rapidly and require seamless pivoting to new projects, with many times unrealistic demands
- Provide regular evidence in the form of working examples for all required competencies
- Experienced in demand planning and data/video/voice traffic models
- Previous resource planning experience within a contact centre environment
5
Skills For Manager, Capacity Planning Resume
- To be a great team player who builds effective working relationships at all levels in the business
- Work experience, ideally building process automation solutions
- Proven core values based in collaboration, transparency, equality, and putting the customer first
- Industry experience in supply chain, operations, transportation, general management or engineering fields
- Experience in statistical modelling and optimization
- Industry experience in the operations, general management or engineering fields
6
Skills For Program Manager, Capacity Planning Resume
- Experience conducting quantitative analysis
- Experience working with Microsoft Excel, Access and/or SQL
- Demonstrates responsiveness, initiative, and an orientation toward service and broader business needs
- IT Literate with experience in MS Office applications
- Work experience
- Developing and distributing complex management reporting, analysis, and solutions including but not limited to
- Developing and influencing long term planning strategies ensuring all stakeholders are kept informed and bought in to any change
- Leading weekly planning calls. Interacting with and influencing field operations leaders
7
Skills For Senior Capacity Planning & Performance Engineer Resume
- Driving key analysis in developing innovative solutions for cross-FPCMS Capacity Planning needs
- Monitoring sites for KPI compliance reviewing and acting on alerts from capacity management systems
- Representing planning at a senior level in projects which would impact the planning directorate
- Working with Research Scientists and Data Engineers to develop planning models to optimize for cost while meeting capacity needs
- Transforming data into an actionable sets of information that allows data mining for analytics
- Developing resource plans to support forecasted voice and non-voice demand whilst ensuring Customer Service level objectives are achieved
- Leading end-to-end network initiatives involving multiple stakeholders
8
Skills For Capacity Planning & Operations Analyst Resume
- Analyzing data on performance against plan using Excel and Tableau
- Interacting with and influencing field operations leaders
- Building capacity plans for new station launches Developing the network Peak strategy for Q4 where the sortation capacity is more than doubled
- Working on On-Demand labor models and scheduling of the labor
- Being bale to manage multiple projects at the same time
- Motivating your team to achieve high level standards and KPI targets
9
Skills For Manager, Quota & Capacity Planning Resume
- Operating strategy process implementation
- Building capacity plans for new station launches
- Developing the network Peak strategy for Q4 where the delivery capacity is more than doubled
- Planning for Delivery Service Partner (DSP), Amazon Flex and other in-house driver programs
- Defining metrics to measure and monitor driver pool capacity
- Planning for Delivery Service Partner (DSP), Amazon Flex programs and other in-house driver programs
- Defining metrics to measure and monitor labor pool capacity
10
Skills For Distribution Capacity Planning Resume
- Working on shift structure optimization
- Managing a relationship/contract with the supply chain execution team, developing and driving policies and capabilities
- Envisioning and driving an MBR (Monthly Business Review) – across key measures, process and engineering features
- Performs expert financial analysis and modeling of flight changes to the schedule utilizing Excel, Access, and various other scheduling models
- Provide business analytics and data gathering to support detailed modeling of Capacity Planning and metrics statistically confident projections
List of Typical Responsibilities For a Capacity Planning Resume
1
Responsibilities For Capacity Planning Manager Resume
- Experience leading a team in a Business Analyst or equivalent role
- · 5+ years’ experience in leading Supply Chain transformation in complex organization
- Studying direct labor requirements using MODAPTS and developing direct labor budgets for North American Stamping plants
- Assist in capacity planning functions such as insourcing, outsourcing, and new model studies
- Flexible team player who is looking to thrive in a fast-growing and often-times uncertain environment
- Partner with customer service technology teams on new initiatives, including launch of industry-leading decision support tools
- Advanced understanding of critical building systems and levels of redundancy
- Evaluate and implement opportunities for improving forecast accuracy and automation of the forecasting process across the EU
- Identify/Implement demand planning planning and management tools and technology enablers best suited for the ADS environment and customer satsifaction
2
Responsibilities For Capacity Planning Manager Power / Cooling Resume
- Application of indirect labor models for forecasting and budgeting of forward model and current model programs
- Identifies and understands underlying issues
- Contribute to 2-5 years Long Term Capacity Planning for defined Supply Network(s) resources
- RCCP related fill rate > or = Operating Strategy target
- Work closely with Executive Leaders and their Direct Reports on capacity planning models and resource modification strategies
3
Responsibilities For Senior Program Manager, Capacity Planning Resume
- Works closely with WFM, forecasting and analytics teams to provide streamlined support to consumer operations leaders
- Evaluate/develop strategies for capacity planning
- Post secondary education is essential, preferable in accounting or finance
- Lead weekly headcount and contact forecast presentation meetings with all stakeholders including operations management, HR, finance, and workflow
- Participates in new product introductions to analyze impact to capacity and to provide key input for ‘where make’ decisions
4
Responsibilities For Capacity Planning Senior Specialist Resume
- Drive operation excellence initiatives and strategies
- Drive improvements through process changes, tool enhancements, and best practices
- Interact with and influence stakeholders at multiple levels from different cultures
- SME of complex cage-cabinet design options that respond to customer requirements, Equinix requirements and physical site constraints
- Provides test-fits for new IBX developments (FDC)
- Acts as a mentor to more junior members
- Maximizes space utilization to develop the best design solution
- Prepares notional cage-cabinet layouts, area calculations and diagrams for each individual data center and those sites that require SME level support Problem Solving
- Solves complex, cross-functional issues that span multiple groups
5
Responsibilities For Manager, Capacity Planning Resume
- Understands when and to whom to escalate after taking the lead to solve issues with cross-functional teams or projects and key stakeholders Data & Drawing Management
- Works with site operations in discrepancy of documentations of added infrastructure in facilities and any special / complex installation of customer cages
- Ensures that AutoCAD drawings represent what is installed at the site
- Works with site teams to ensure data and CAD drawings accurately reflect the site installations
- Leads the investigation of complex data issues without support
- Can deal with complex data errors for complex installations
- Acts as advisor and provides direction to entry and intermediate planners as required to analyze and resolve out-of-process technical problems
- Monitors workload and redistribute tasks as required to meet deadlines
6
Responsibilities For Program Manager, Capacity Planning Resume
- Acts as the first point of contact for the CFR process to ensure that space is being assigned to maximize the value of our data centers by optimizing the efficiency of our space
- Coaches others to solve complex problems
- Work with the development teams to optimize and size their applications correctly
- Analyze performance data, identify bottlenecks and recommend alternative solutions
- SME of complex customer requirements, Equinix requirements and installation constrain
- Owns the power capacity sheets to guarantee that all circuits and switchboards can handle actual and contracted load in case of fail over
- Maximizes space and power utilization to develop the best design solution
- Acts as advisor and provides direction to analyze and resolve out-of-process technical problems
7
Responsibilities For Senior Capacity Planning & Performance Engineer Resume
- Selects methods and techniques for obtaining solutions to problems that deviate from established processes or operational policies. Works with Capacity and/or site engineers to identify power and cooling limitations, discuss potential modifications and develop solutions
- Drive the strategic direction of Amazon’s network strategy (eg. outsourcer strategy, new site requirements, geographic diversification, etc)
- Highly analytical and metrics driven
- Coordinates with engineering and production management to ensure data on product labor content, product construction constraints, and production floor processing constraints are incorporated into the planning and scheduling process
- Utilizes available systems to prepare plans that meet existing capacity constraints and product material flows, while optimizing performance on requested order completion dates
8
Responsibilities For Capacity Planning & Operations Analyst Resume
- Coordinates with product development to ensure product and pattern data are up to date and loaded into our systems prior to releasing scheduled production weeks
- Support Senior Capacity & Compensation Analyst and Manager with maintaining employee capacity database for GS (incl. hubs)and WWI
- Update employee records in HR Online to ensure accuracy of system data and reports
- Design and execute queries of financial and other business data
- Review and reconcile plans to ensure accurate data roll ups and data integrity
9
Responsibilities For Manager, Quota & Capacity Planning Resume
- Create ad hoc analyses of various financial metrics with actual and plan data
- Develop process documentation to promote transparency and traceability of inputs and assumptions
- Develop new and/or streamline processes
- Work with the systems group, HR , IT and other functions to assist with implementation of process improvements and initiatives
- Improve automation of functional compensation and capacity files to reduce cycle time and inform stakeholders of changes
- The ability to mentor and support junior team members
10
Responsibilities For Distribution Capacity Planning Resume
- To offer valuable insights and recommendations which support both our Customers and our People
- Work with Sales Strategy across a number of different global regions to address tailored model needs
- Write requirements, wireframes, and test scripts for future tools
- Ensures supply network(s) RCCP plan is in line with SBU operating strategy, identify gaps & propose action plan to cover the capacity gaps. Support the SBU to perform Capacity level “what- if” scenario planning
- Work experience, ideally in Sales Operations, Sales Strategy, FP&A, or Finance, where business analysis and insights was in the DNA
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