Capability Manager Resume Sample
Manuel Deckow
51647 Myron Parkways,
New York,
NY
+1 (555) 162 6321
Work Experience
Capability Manager
02/2016
-
PRESENT
Chicago, IL
- Play a key role in the Process Transformation team, promoting CI thinking across the organisation
- Support the development of world class approaches, tools and techniques that are subsequently disseminated as best practice across the broader organisation
- Opportunity to work across a broad range of Barclays business units and functions – requiring the ability to create value adding customisation of deployment and capability build strategies on a case by case basis – working in partnership with a Lean Capability Leader
- Support the creation and development of world class innovative lean tools and materials that maximise the ability of self-consumption whilst ensuring as high a quality and consistency of deployment as possible
- Product Development Processes
- Help define the Company’s global Mobile Experience Delivery Framework, based on standardization, modularity, scalability and re-use
- Driving prioritized expansion plans through local, regional and global stakeholders/functional streams leveraging global system and processes as available
IT Capability Manager
09/2013
-
09/2015
Chicago, IL
- Monitoring of key KPIs and operational activity in sustain phase utilizing a number of analytics tools
- Problem solving and solution based ‘Can do’ approach to issue management and conflict
- Digital/social related working experience. In which at least 2 years in digital research/tracking related positions
- Creative problem solver. Ability to build, lead and deliver results with a clear sense of urgency
- Collaborate, partner and influence people up, down and across the organization
- Proven ability to manage social media agency, Knowledgeable and passionate about digital analytics, DMP, interactive social marketing concepts, practices and programs
- Owns end-to-end responsibility for managing technology assets, ensuring they are reliable, accessible, & secure
- Defines 3 year digital capability roadmaps in line with business roadmap & enterprise architecture strategy, focusing on speed, quality, & cost
- Manages Total Cost of Ownership (build & run) and the key drivers behind them to ensure cost efficiency and effectiveness
Global Industrial Capability Manager
08/2006
-
06/2013
New York, NY
- Fulfills all approved, technology asset-specific business needs
- Designs technical solutions to satisfy business requirements
- Manages the build and run of technology assets
- Influences vendor roadmaps to align with BMS strategy
- Leads others to solve complex problems; exercises judgement and identifies innovative solutions
- Interprets business and industry challenges and recommends best practices-based solutions
- Developing a competitive selling and detailing capability amongst GSK’s Dental Detailers
- Work with detailing team through 1:1 coaching to build leadership skills and improve quality to deliver effective feedback to staff, driving employee development, engagement & ultimate job satisfaction
Education
Indiana Wesleyan University - Cleveland Education Center
2001 - 2006
Engineer's Degree in Business Information Systems
Professional Skills
- Strategic communications skills and demonstrated skills with direct offering and/or technology leaders and interaction
- Organisational ability - managing a large workload, strong analytical skills
- Strong Thinking Skills and Strategic Focus
- Personable with strong people skills
- Excellent communication skills and ability to interact with all levels and diverse partners
- Proven experience influencing others and implementing large change efforts required
- Highly developed influencing skills required across all levels within the business in order to deliver training requirements
How to write Capability Manager Resume
Capability Manager role is responsible for leadership, finance, direct, retail, training, integration, database, architecture, lending, planning.
To write great resume for capability manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Capability Manager Resume
The section contact information is important in your capability manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Capability Manager Resume
The section work experience is an essential part of your capability manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous capability manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular capability manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Capability Manager resume experience can include:
- Experienced in writing and managing requirements
- Work experience delivering business solutions using information technology
- Experience leading complex global implementations and supporting globally standard solutions
- Commercial awareness - strong knowledge of what's important/needed by Sales to develop Selling tools and stories and delivering Gold standard execution
- Experience working with the retail industry, including a focus on the price & promotions domain
- Work experience delivering business solutions using information technology
Education on a Capability Manager Resume
Make sure to make education a priority on your capability manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your capability manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Capability Manager Resume
When listing skills on your capability manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical capability manager skills:
- Solid strategic thinking and planning skill
- Effectively manage costs within the assigned annual Training Budget
- Comprehensive inter-personal and communication skills – ability to engender enthusiasm & commitment from all key stakeholders
- Planning & Organising (Multiple priority management)
- Experience in designing, implementing and operating a new capability/service
- Experience developing, implementing and supporting Human Resources Technologies
List of Typical Experience For a Capability Manager Resume
1
Experience For IT Capability Manager Resume
- Demonstrate data expertise by anticipating complex data challenges and solving them both internally and externally
- Work experience delivering business solutions using information technology
- Experience of writing proposals
- Experience of leading design reviews
- Experience of sonar design
- Demonstrable experience of electronic system design/development preferably in the Defence Naval/Marine Domain
- System Design Authority experience
- Experience of system design development
2
Experience For Digital Capability Manager Resume
- Supporting the sales and marketing team in the identifying and development of new opportunities within the Capability Area
- Developing and maintaining the Martine Integration Technology Roadmap, aligned to the Strategic Plan
- Identifying competitive and technical threats to the successful realization of the UECSS strategy and mitigate these where possible within the Capability Area
- Engineering aspects of bids and proposals within the Capability Area
- Providing coaching and mentoring to allocated engineers, to develop engineering competence within the business
- Determining resource requirements for PV, B&P and future B&P / orders and feeding these into the forward load
- Performing a System Design Authority role on nominated projects
3
Experience For Global Industrial Capability Manager Resume
- Ensuring PV projects within the Capability Area has maximum benefit to the business and ensure it satisfies its technical business objectives
- Determining resource requirements for PV, B&P and future B&P / orders
- Adept at influencing and negotiating, with ability to adapt to different styles and approaches using a variety of tactics
- Capability planning and development of roadmaps to ensure that the Capability Area meets the relevant UECSS strategic objectives
- Identifying opportunities for, and securing external R&D funding to develop the Capability Area’s product portfolio and ensure that business objectives are satisfied
- Ensuring that the within the Capability Area’s product portfolio evolves through progressive and disruptive innovation, so it remains relevant and competitive in the marketplace
- Identifying, developing and implementing new or appropriate process and procedure improvements, to meet current and emergent engineering requirements in line with the business strategic vision and engineering best practice
- Securing and managing internal and external R&D funding to develop the product line
4
Experience For Capability Manager Indonesia Resume
- Providing coaching and mentoring to allocated engineers
- Working knowledge / appreciation of software electrical, electronic and mechanical engineering
- Providing input into UECSS Strategic Plan
- Acting as Technical Solution Lead on bids and proposals
- Support Sales and Marketing in identifying and development of new opportunities, and publicizing of UECSS offerings / capabilities
- Knowledge of Systems Engineering best practices and common pitfalls
- Broad knowledge of Systems Engineering methodologies, processes and tools
- Occasional need for worldwide travel and being away from home for reasonable lengths of time
- Knowledge of fundamental commercial and financial issues
5
Experience For Lead Capability Manager Europe & Africa Resume
- Knowledge of Naval Sonar domain
- Familiarity with the whole system/product lifecycle
- To understand a clients’ business objectives and overall strategy to ensure that we can solve business problems that drive value for clients through defining and delivering a data roadmap
- Work collaboratively to ensure markets have the right data in place to deliver against their plans and priorities
- Define the right data road map; deliver against it and manage expectations if any issues are encountered
- Understand our future data requirements and help ensure that we can deliver them
- Plan and lead data exploration assessments with our partners to explore their data assets and to measure them against best practice
- Share best practice across markets; from both our retail partners, GP&S and the Global Capabilities team
6
Experience For Expert Capability Manager Resume
- Explore opportunities to do things differently to, enable new capabilities and create more efficient processes to simply help build the data ecosystem
- The quality of the technical context of bids and proposals within the Martine Integration Business Stream
- Plan, organize and control the day-to-day operation of the project, including budgetary oversight and optimal resource utilization. Direct corrective action as needed to maintain the viability of the program, report to Product and Technology management on the progress, business impacts, and strategies around the project(s)
- Work with Product and Technology management and HMHS Consulting management as required to achieve the delivery objectives. Acquire understanding of the value proposition of the capability/technology. Understand customer commitments and Medicare regulatory requirements
- Work experience in Project Management
7
Experience For Senior Capability Manager Resume
- Responsible for alignment of strategic goals and objectives with decisions regarding products and services, supplier capability road mapping and key initiatives
- Establish and manage governance model to prioritize initiatives to improve business capabilities
- Sound business and technical acumen, preferably with experience in Insurance and/or Pharmacy Services
- Work with Enterprise Business Architecture on capability mapping and ensure Solution line and Enterprise models stay aligned
- Evolve capability model to distinguish customer-facing, supplier-related, business execution and other categories of key business capabilities
8
Experience For E&A Capability Manager Resume
- Create connections for business stakeholders through capability evaluations as cross functional solutions and opportunities are being addressed
- Communicate at all levels with clarity and accuracy, both verbally and in writing
- Manage updates and strategy execution within Solution Capability Roadmaps
- Monitor Enterprise initiatives that impact solution line business and strategy
- Responsible for continual education to business and matrix partners on business capability framework
- Partner with IT leads to monitor gap closure, current and future state of data and technology capability components
- Obtain and analyze external feedback from customers, clients, stakeholders and translate areas of focus to roadmap
9
Experience For E-com Capability Manager Resume
- Work independently and with management on high visible, divisional/cross-divisional complex projects
- Focused and versatile team player that is comfortable under pressure and able to flex responsibilities as needed
- To provide technical support to the sales and marketing team in the full capture life cycle from ideas generation to order closure for the maritime business stream. This includes
- Significant experience within & understanding of retail lending
- Build and deliver P&P work plans to lead delivery of brilliant client work for P&P clients to drive customer retention, loyalty, and further sales
- Gather feedback and best practices from client engagements to improve and refine dunnhumby’s P&P capability, as input into Product Development, or as support for User Groups
- Support new business development (working with the region’s P&P Capability Director as appropriate) including proposal and contract creation, identifying and developing new areas of opportunity, resource estimation, and implementing practices to improve profitability
10
Experience For Solutions Capability Manager Resume
- As required within the region, offer first line P&P expertise support for sales colleagues, creating and owning P&P software demonstration narratives and executing P&P software demonstrations to support new business pitches
- Manage a team of P&P consulting staff, providing coaching and professional development through regular team meetings, 1:1s, goal setting and performance reviews
- Support employee recruiting, training and development efforts to create the highest quality consulting organization in the industry
- Collaborates with the business to provide continual improvement into training programmes
- Provides guidance and coaching to management to drive forward the capability development agenda
- Support lean projects, with accountability for the delivery of key modules to the Lean Capability Leader
- Lead, coach and mentor Lean Analysts in the delivery of Lean tools and modules, ensuring a strong environment of personal development and quality project outcomes
- Build strong relationships and rapidly become seen as a trusted advisor from a Lean point of view for business stakeholders – including Colleagues, Team Leaders and Managers
List of Typical Skills For a Capability Manager Resume
1
Skills For IT Capability Manager Resume
- Expert in productive communication with excellent collaboration skills
- Team leadership skills/collaborative strength
- Source relevant training materials utilizing the GSK network and tailor to local regulatory requirements and skill development needs
- Experience in architecture and engineering for large, complex clients in identified offering space
- Work experience delivering business solutions using Information Technology
- Work experience delivering business solutions using information technology
- Influences senior leadership to enable the effective addressing of key capability requirements
2
Skills For Digital Capability Manager Resume
- Demonstrates business acumen to ensure training plan and response strategies are practical and can drive real business value
- Considerable experience working within an expert sales & operation environment
- Experience in migration design, structuring and execution
- Experience in change management and leading in a matrix environment required
- Experience in implementing staff development and capability plans
- Clearly demonstrates high levels of personal drive & proactivity
- Ensure deployed capabilities have defined performance targets, are measurable and deliver a quality Customer experience
3
Skills For Global Industrial Capability Manager Resume
- Proven record in capability and process continuous improvement
- A proven record in engagement and cross functional stakeholder and relationship management
- Facilitate strong integration of ATL & BTL plans between Brand, Channel & Region teams thru development and execution of aligned Trade Marketing calendar
- Evolve a strong productivity agenda and drive the same thru Regions & Channel Managers
- Related business experience
- Proven track record of operational leadership/results
- Work experience in project management
- Experience with Medicare products and enrollment activities
4
Skills For Capability Manager Indonesia Resume
- Healthcare/Government Market experience: Medicare, Medicaid, ACA, Healthcare Reform
- Work experience in Project Management
- Sourcing relevant training materials and ensuring they meet varying business needs across SA, local regulatory and medical requirements
- Assessing individual training needs across various channels through Needs Analysis and developing training agenda
- Coaching support through management of the Lending Support Team and Lending Coaches
- Determining resource requirements for PV and bids and proposals / future orders and feeding these into the forward load
5
Skills For Lead Capability Manager Europe & Africa Resume
- Building and leading the cross-functional technical teams in support of PV and BNP
- Raising the PV forms to get internal funding agreed
- Managing training on a wide portfolio of products in the GSK range
- Writing technical content of bids and proposals (B&P)
- Balancing the needs of the business versus the business versus the pace that is dictated by a global network
- Managing multiple stakeholders and multiple different agendas & timelines
- Managing the cost versus value provided of all programs
6
Skills For Expert Capability Manager Resume
- Understanding of the FMCG and Healthcare professional strategy and environments
- Working with ES Global Offering leads to understand scope and subtle differences in offerings between Global and USPS
- Manage and update Training Register, logging all training and ensuring auditing requirements are met
- Establish innovative and leading edge training materials & method of delivery (eg) E-Learning, role-plays with HCP’s
- Understands and applies strategic thinking to training rather than training in isolation
7
Skills For Senior Capability Manager Resume
- Manage crisis on social media including overall social media communication strategy, content generation, real time responding etc
- Work with relevant managers to identify, develop and deliver solutions for current training requirements, as determined by Training Needs Analysis
- Co-ordinate and lead training workshops as determined by the business’s annual training agenda
- Individual with an outstanding customer focus, results orientation, strategic thinking,
- Drive business outcomes through coaching & facilitation of learning programs
- All training materials developed require regulatory & medical approval and are governed by the GSK Policies & Procedures
- "Operating up" as a delegate to the Head of Retail Insurance where required in Insurance and Enterprise forums
- Ensure timely monitoring of brand /campaign and competitors buzz on-line and summarize, disseminate critical information to key stakeholders across system
- Provide direction and training to Bottlers/Agencies to set the standard of KO on social and key digital activities
8
Skills For E&A Capability Manager Resume
- Enhance scientific knowledge and understanding of the team
- Manages Offerings, approx. 3, based on size and complexity of Offering
- Single Point of Contact (SPOC) for offering questions and issue resolution
- Identifies possible gaps in existing offerings and looks for new opportunities/offerings within the technology sector
- Monitor and initiate support in line with Sales Quality Responsible Lending review outcomes
- Broad in-depth knowledge of sales teams, people development and training-needs analysis
- Comprehensive understanding of the GSK Sales Call Model & WSFE principles
- Interact strategically, and negotiate with training suppliers
- Persuasive Communication (Clear, fluent concise communication, gaining agreement and commitment)
9
Skills For E-com Capability Manager Resume
- Develop a training agenda that spans across all GSK Categories
- High level of influencing required
- General understanding of Web and Mobile technology
- Operational Excellence / Lean coach
- Lean OE / CI Trainer
- Adept in the use of Lean tools and techniques
- Passionate about growth and development of self and others
10
Skills For Solutions Capability Manager Resume
- An individual that has the confidence to question process with a wish to improve to the overall processes
- Develop and drive the development of commercially viable, innovative customer product strategies
- Collaborate with all functional areas in the value chain to develop sustainable insurance offers that are within risk appetite and deliver to the customer in line with AMP's strategy
- Provide day-to-day management of a team of product analysts and lead key strategic initiatives
- Develop/Evolve the standards of Coca-Cola China digital & social media operations in the framework of Coca-Cola global strategy, culture, guideline by working with related functions and managing execution
List of Typical Responsibilities For a Capability Manager Resume
1
Responsibilities For IT Capability Manager Resume
- Experience working in a major eCommerce or digital marketing organization
- Experience working on cross-functional projects
- Strong relationship management skills with an ability to work with a diverse audience at different levels, including senior management, within BMS and with Service Providers
- Work experience in project management
- Experience in Project Management
2
Responsibilities For Digital Capability Manager Resume
- Experience with Portfolio Management tools(Clarity etc.)
- Possess a contextual awareness of organizational structure and operating culture
- Influence diverse personnel that are internal and external to BMS and be able to pull all of these resources together for a common goal
- Four years work experience in: legacy and emerging technologies, application architecture, database technologies, system design and implementation; issue/study definition, project and methodology design, statistical modeling and simulation and data interpretation; one or more business processes; and industry awareness
- Experience as lead architect or engineer for medium to large, complex client
- Current, relevant, deep industry knowledge
- Collaborate among multiple levels within the organization
- MS Office Suite and MS Project
- Adapts to ambiguous or unfamiliar terrains
3
Responsibilities For Global Industrial Capability Manager Resume
- Flex based on business need
- Coordinate with IT partners on architecture alignment and strategy across Pharmacy and with the Enterprise
- Strong verbal and written communication as well as facilitation skills - Confidence to lead and direct discussion across all levels. Ability to engage and enthuse others with clear, concise communication to reach decision and recommendation
- Relationship building skills and ability to influence - Ability to influence at all levels and build relationship with key stakeholders including Marketing, IA, HR and Finance
- Project Management - ability to pull together, manage and lead cross-functional teams. Build critical paths, communicate clearly and maintain focus & momentum against key initiatives
4
Responsibilities For Capability Manager Indonesia Resume
- Good knowledge of the business and excellent functional skills
- Solid understanding of Traditional Trade business drivers
- Understanding of use of insights/selling capability
- Results Driven (results based on specific efficiency and productivity KPIs within predefined time frames)
- Integrity (Mutual trust, consistent with company ethics and values)
- Execute and operationalize a business strategy
- University Graduate & Computer Literacy (Windows applications)
5
Responsibilities For Lead Capability Manager Europe & Africa Resume
- Build both formal and informal professional networks, and extends these networks within, across and external to organizational boundaries
- Work closely with business managers to develop, shape and maintain a the key elements that support and encourage lean sustainability
- Work directly with the business and HR to understand the business drivers & determine & resolve capability impacts
- Provide insights and trends to support the identification of opportunities
- Deliver shifts in capability that have measurable, sustainable and commercial impacts
- Provide holistic solutions to build capability
- Be the advocate and conduit for your relevant business area on company-wide L&D initiatives
- Develop implementation plans that utilise and leverage internal and external expertise in a holistic and cost-effective manner delivering ‘fit for purpose’ training and learning offers
6
Responsibilities For Expert Capability Manager Resume
- Clear management of KPI’s related to Capability program delivery both direct and indirectly
- Provides clear leadership to staff and champion key issues and competencies
- Develops deep understanding of business operations and ways of working and marries this to an understanding of regional business trends, customers' expectations and current & future company strategy
- To deliver BP’s growth strategy through effective Distributor Management , Route To Market Reviews, KPI management and embedding World Class Customer Management culture in BP’s direct and distributor Sales Force
- Create and maintain project lifecycle living documents to support the project, overall program, compliance, and audits
- Provide strategic guidance to project teams in ways that promote the company's culture
- Integrate the various owners of the project to drive progress toward baselined commitments
- Communicate status, risks, and dependencies proactively in support of customer expectations, eliminating road blocks ahead of time, and in order to avoid late surprises
7
Responsibilities For Senior Capability Manager Resume
- ‘Go-To’ owner of the designated Capability across all key product portfolios
- Take full, overall ownership for the development, improvement and strategic direction of the Capability across Service Design, Deal Governance, LoB and Local Markets
- Work closely with key stakeholders providing key communication and to ensure the Capability remains aligned to the GEO Service Strategy
- Manage the balance between cost, quality and time for the strategic development of the capability
- In depth knowledge of best practice within GEO or a similar large enterprise operations function
- To ensure staff in their capability group are suitably qualified and experienced and that the required skills are sustainable for the future through: multi-skilling, training, staff rotation, and use of professional networks and standards
8
Responsibilities For E&A Capability Manager Resume
- To ensure effective performance management within their capability group, ensuring that employees have relevant and appropriate objectives through the Business Plan Deployment Process and effective performance reviews and appraisals are carried out
- To oversee the development and maintenance the SQEP matrices and succession plans for the teams within their capability group ensuring that effective knowledge management is in place for their capability group
- To lead on input to Development Cells on behalf of their capability group, coaching and supporting the team leaders within their capability group in providing pastoral care for team members
- To lead and drive efficiency and continuous improvement through process review, teamwork and implementing continuous improvement and operational best practice within their capability group
- To oversee recruitment of staff and agency workers into their capability group, coaching and assisting Team Leaders in recruiting the right people to enhance our capability and fit with our culture
- To identify and secure new work packages to be delivered by those within their capability group and others, providing support to bids and business development activities
- Demonstrates sound engineering judgement and knowledge of the Nuclear Services and Projects customers and programmes
- Experience of line management in an engineering environment
9
Responsibilities For E-com Capability Manager Resume
- Evaluate the effectiveness of controls assigned to them
- Maintain an audit trail to evidence execution of the activities, sufficient to enable re-performance by independent 3rd party
- Understanding of company quality policies and processes deployed within the capability group
- Long term strategic planning for the Sales Organization, including Strategy Plan (IG&P for 3 years) & AOP
- Be the pivot for integration of all Sales, Marketing & Planning initiatives across all channels and sales regions
- Develop channel focused & people focused agenda and drive it thru sales leaders while supporting Sales Regions
- Values add to the MT Head thru shopper insights, visibility solutions and trade marketing programs
- Provide in-depth digital/social analytics not limited to H5, websites, digital media tracking, DMP and social accounts
10
Responsibilities For Solutions Capability Manager Resume
- Conceptualize, evolve and standardize all Sales Processes across all channels
- Evolve and conceptualize the S&D I&GP Plan as well as the S&D AOP and ensure alignment with Marketing, Supply Chain, Finance and Sales Regions on the strategy, processes and deliverables
- Identify new business opportunities in Traditional Trade & Emerging Channels and coach the respective channel heads to build system capability to capture these opportunities
- Review of sales systems and processes in TT & Emerging Channels and drive standardization as well as optimization thru Best Practice sharing and building capability
- Identify key Capability Gaps, both in people & systems to deliver the I&GP & AOP and build solutions around it thru the GTM, Sales Productivity and Capability Managers
- Maintain Process documentation that is complete and accurate including (i) narratives, (ii) flowcharts, (iii) test scripts
- Provide results of testing to Process Owners
- Develop programs to build a committed network of distributors who can deliver competitive advantage
- Understand the market forces and benchmark with other FMCG companies and Industry
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