Business Ops Analyst Resume Sample
Martin Wehner
60318 Hunter Track,
Boston,
MA
+1 (555) 689 3430
Work Experience
Senior Business Ops Analyst
11/2015
-
PRESENT
Los Angeles, CA
- Operational assessment ('AS IS' and 'TO BE' processes)
- Approval for (and implementation of) new processes, policies and procedures, and required FTE's
- Recommends the establishment of new or modified reporting methods and procedures to improve report content and completeness of information
- Manage the Black Knight and ServiceLink vendor relationships on behalf ofthe company to include onboarding new services, communication liaison, and conducting site visits
- Responsible for strengthening the relationship and maintaining rapport
- Acting project manager for high impact configuration requests
- Pipeline management; monitor submitted tickets; assign, escalate and communicate, as required
- Manage and perform system configuration requests adhering to SLA and QC
Business Ops Analyst
02/2009
-
10/2015
Philadelphia, PA
- Ensure adherence to Compliance, Risk, Legal, and SOX rules
- IT Disaster Recovery contact for LoanSphere products
- Trainer of the products within the platform and platform itself
- Participate in site visits and technology conferences hosted by either party
- Precise written, verbal, interpersonal and presentation skills
- A customer driven approach and excellent customer management skills
- Work autonomously and under pressure to meet deadlines
Princ Business Ops Analyst
11/2002
-
08/2008
Detroit, MI
- Understands the role of Orchestration, Configuration Management as it pertains to Continuous Integration/Delivery
- Have an understanding of Operations and workflows
- Understand financial impacts to the organization as it relates to products/services and integration
- Manage the Black Knight and ServiceLink vendor relationships on behalf ofthe company to include onboarding new services, price/contract negotiations, communication liaison, and conducting site visits
- Identify and conduct discovery meetings to uncover all details needed to document and develop process improvement proposals and develop supporting reports and applications
- Develop, test, and deploy various business reports and productivity tools
- Lead and organize internal projects
- Mentor other team members to help grow their skillsets and improve the overall product and brand of our team
- Analyze and mine data to provide management reporting to aide with strategic decision making
Education
Marymount California University
1998 - 2002
Bachelor's Degree in Computer Science
Professional Skills
- Technical skills: Strong skills in Microsoft Excel, Project, Word, PowerPoint , Visio, Minitab
- Intermediate to advanced Excel experience – strong vlookup and pivot skills
- Excellent written, oral communication and presentation skills; quick learner capable of applying new tools and
- Strong organizational skills and ability to develop and manage project plans including timelines, milestones and issues
- Work independently to produce and present concise, accurate and timely communications; strong presentation skills essential
- Excellent verbal and written communication skills with the ability to interact with upper level of management
- Using data modeling, database management systems and data warehousing skills, provide ongoing business intelligence
How to write Business Ops Analyst Resume
Business Ops Analyst role is responsible for reporting, excel, presentation, database, mainframe, retail, finance, training, integration, mac.
To write great resume for business ops analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Ops Analyst Resume
The section contact information is important in your business ops analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Ops Analyst Resume
The section work experience is an essential part of your business ops analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business ops analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business ops analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Ops Analyst resume experience can include:
- Possess effective organizational and project management skills as an essential basis for handling multiple projects simultaneously
- Foreign language skills and background
- Exceptional critical thinking and analytical skills; ability to absorb and present complex ideas quickly and accurately
- Experience cleansing, blending, and transforming data
- Unflappable; able to quickly adjust to changing priorities while maintaining attention to detail and meeting deadlines
- Proven record of business analysis in marketing, finance, or product management/engineering
Education on a Business Ops Analyst Resume
Make sure to make education a priority on your business ops analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business ops analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Ops Analyst Resume
When listing skills on your business ops analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business ops analyst skills:
- Effectively manage and prioritize work flow
- Experience working with Sales, including experience with quota setting and annual planning process
- Produce daily/weekly/monthly reports. Data Visualization & reporting using advanced Excel, PowerPoint, QuickBase and Tableau skills
- Someone who has proven experience overcoming barriers
- Demonstrated experience managing a team that delivered a product or service
- Demonstrated experience managing a multidiscipline team that delivered products and services
List of Typical Experience For a Business Ops Analyst Resume
1
Experience For Senior Business Ops Analyst Resume
- Direct experience in working with CMMI for development projects
- Provide on-going monitoring of operating performance, highlighting any issues / opportunities and providing recommendations when needed
- Performs system analysis, problem resolution and issue tracking for new and existing systems applications, including vendor packages
- Work with the Marketing Delivery team to understand challenges with meeting delivery goals and determine risks and opportunities
- Perform technology coding such as SQL
- Lead CSDT Operations reporting activities
- Participate in the implementation of ITAM capability improvement initiatives from start to finish, including transition to operations and measures of success
- Independently managing a single ITAM work effort start to finish
- Identify, coordinate, and conduct training to improve the team’s capabilities
2
Experience For Business Ops Analyst Senior Resume
- Work as a team leader while demonstrating personal initiative and ability to perform individual tasks
- Follow-up with internal teams including sales, sales ops, production, finance on deliverables that need resolution
- Compile weekly reporting for Executive Management that highlights changes to launch dates and current backlog figures
- Prepare marketing watch reports weekly to distribute to Executive Management
- Engages business lines regarding submission assistance and guidance
- Defines and performs system analysis and development tasks to improve workflow and operating efficiency
- Analyzes cost of existing operations and prepares a cost/benefit analysis of recommended changes
3
Experience For Principal Business Ops Analyst Resume
- Partner with sales to ensure accurate funnel reporting within Salesforce, and provide regular reports and updates on funnel progress
- Support the annual plan setting process, for Revenue, File Value, and for Sales Compensation
- Identify business trends utilizing real data, compile analysis reports that are delivered to manager, site lead/executives and then follow-up on all results
- Defines and performs systems analysis and minor development tasks to improve workflow and operating efficiency
- Works with accounting and finance team as needed to track charge offs and forecast loss on a monthly basis
- Works with relationship management teams to provide necessary reporting to conduct customer discussions on the topic of fraud avoidance
- Flexible and has initiative in working with management and customers
- Manage and maintain various SQL databases
4
Experience For Business Ops Analyst E-payments Service Resume
- Audit of the ITAM processes to ensure data integrity
- Use expertise in technical tool suite (Microsoft Office, OneLink, SharePoint) to track IT assets & analyze data
- Improve asset data accuracy by reinforcing data integrity with critical path processes, managing assets by exception, and enhancing discovery tools and processes
- Provide input into decisions which reflect insight into ITAM key market and health care trends/issues, customer Information and relevant internal data
- Identify and recommend ITAM process, tools and operational improvements to increase ITAM productivity and efficiency
- Use ITAM professional concepts, policies and procedures to solve a wide range of problems in imaginative and practical ways
5
Experience For Senior IT Business Ops Analyst Resume
- Participate in the development of ITAM business cases with cost, service, and benefit dimensions that are used at management and executive levels for funding and scope decisions in alignment with corporate objectives
- Understand ITAM strategy and vision and assists in driving the execution of the strategy
- Review integrity of data driving operational KPIs and metrics, and partner with Services organization to update/refine
- Coach and mentor junior resources and oversees their day-to-day operations
- Support ITAM change, improvements and cultural transformation
- Review bookings order documents and provide technical expertise and guidance for bookings issues on custom SOWs or new service offerings
6
Experience For Princ Business Ops Analyst Resume
- Complete ad hoc requests and analysis of operational data as needed
- Provide day to day management of 2-3 business operations analysts
- Daily communication with other areas of NCR such as IM, MAC and OSM’s
- Serves as a resource for corporate leadership, field operations, and various corporate functions in matters of variance analysis, financial planning/modeling, metrics reporting, and business development
- Serves as a liaison between the business and IT, regarding, but not limited to, data quality, master data management, systems implementation, and process improvement
7
Experience For Assoc Business Ops Analyst Resume
- Monitors and analyzes the Core System – Clearing and Settlement Systems to alert management of possible errors with priority focus on financial risk, and this requires data analysis and the ability to perform SQL queries in the Data Warehouse
- Participates in the modification of one of the Core System – Clearing and Settlement Systems platforms in the areas of project definitions, business process flows enhancements, and requirement definitions
- Verifies systems’ functionalities with each Enterprise Release event to one of Core System – Clearing and Settlement Systems platforms to maintain system integrity in the areas of billing and statements, and this includes support for User Testing Final approval, Implementation of changes, and Release Note documentation
- Acts as a liaison and technical resource between management, other business groups, and information systems to address production issues
- Develops in-depth knowledge of the information needs of assigned business unit(s) and pursues the business, managerial, and technical skills necessary to support those needs
- Coordinates and/or participates in special task forces to identify and respond to user needs; and
8
Experience For Assoc Business Ops Analyst France Resume
- Manage the PI/PPQA team by receiving and prioritizing customer service requests, assigning responsibilities and tasks to team members, ensuring tasks are completed, initiating PI based on PPQA findings, and promoting a culture of quality within Team Sotera
- Research and identify industry best practices for Quality Control (QC), QA, and PI
- Perform QC and QA of contract deliverables when requested, and monitor organizational aspects of QC and QA compliance
- Lead bi-weekly status meetings with Account Managers to understand challenges with project launches and determine realistic launch dates
- Complete launch date changes in internal management system
9
Experience For Business Ops Analyst Lead Resume
- Meet weekly to track and manage performance of Integrated Campaigns
- Prepare on hold report-review with Sales Management and Sales Ops weekly
- Provide financial data and PowerPoint presentation assistance for Executive Management meetings
- Establish quarterly launch baseline and analyze performance at quarter-end
- Work efficiently under tight deadlines and to handle sensitive and confidential information with discretion
- Use data to figure out insights to increase profits and efficiency
- Gather this data through a number of ways, from mining computer data through software, looking other internal or external data and trends to help develop a picture of where the business stands, where can we improve and where can we reduce costs
- Development of new analytics as needed, or potentially other forums of distribution as needed
10
Experience For Business Ops Analyst CS Resume
- Cataloging of existing data, reports, analytics that provide clear instructions on how certain reports are run, what data is included in them, frequency of update
- Responsible for the development and support of a large number of user defined tools developed in Microsoft Access, Microsoft Excel, SQL Server and/or software testing tool (QTP)
- Provide business decision support and guidance to management and operational teams
- Quota advisement to Operations and Sales Leaders
- Possess a very sharp analytical mind and logical/ statistical approach to work
- Works from the office primarily
List of Typical Skills For a Business Ops Analyst Resume
1
Skills For Senior Business Ops Analyst Resume
- Prior Business Analyst or project management experience
- Experience working in a reporting analysis capacity supporting multiple groups
- Effective communicator: feels just as comfortable communicating with a processor as they do communicating with a department head
- Overall professional experience preferably in telecom billing environment
- Experience advising mid-level and senior management on quality initiatives, impacts, and concerns
- Experience supporting enterprise level applications
- Experience with database querying languages
- Experience in the creation of a SQL database, and querying and manipulation of data within it
2
Skills For Business Ops Analyst Senior Resume
- An international company background with 5 – 7 years of experience working in a Global Environment
- Intermediate to advanced Tableau experience – 6+ months daily use
- Build strong partnerships with peers and internal partners
- A strong communicator; able to adapt his/her style to suit the person or situation
- Curious: a strong desire to ask ‘Why?’ anytime they are presented with new information
3
Skills For Principal Business Ops Analyst Resume
- About 4 – 8 years of experience
- Very good development knowledge of Access 2007/10/13, Excel and VBA for both single and multi-user environments
- Experience of full Project life-cycle – requirements, analysis/design, build, test, implementation, support/maintenance
- Demonstrated proficiencies with Microsoft Office 365 Suite
- Servicing experience
- Experience in quotation / pricing
- Customer focused with ability to prioritize responsibilities
- Professional experience in a business related analyst or similar project management role within a global, cross-functional team environment
- Four to seven years of experience in analytics and/or data science
4
Skills For Business Ops Analyst E-payments Service Resume
- Experience in advanced analytics and statistics
- Experience with Business Intelligence solutions (such as SharePoint Power BI
- Expert level excel experience
- Support the weekly OCR process, consolidating File Value, Revenue, and annuity order inputs
- Participates and contributes in prioritization routines and categorization of business requests based on defined criteria
- Monitoring HPAM SOX compliance; leading quarterly provisioning and de-provisioning process
- Understanding of base project management and testing methodologies and procedures
- Working knowledge of Hyperion Smart View or similar financial system
- Working knowledge of Microstrategy, Power BI, or similar business intelligence tool
5
Skills For Senior IT Business Ops Analyst Resume
- Working knowledge of R, Python, SAS, or similar analytics tool
- Training of internal and external parties on processes and applications
- Participate in all phases of the development lifecycle; including requirements gathering, building, testing, client approval, implementation and documentation
- Assist sales, marketing and other organizations lending analytical and reporting support
- Technical knowledge of basic hardware, networking and Operating System troubleshooting
- Provide ongoing support for the SNC fleet capital budgeting and reporting processes
- Develop and deliver information for the front line teams, striking the balance between reporting too little and too much
- Assist as needed with modeling pricing trends, margin trends, customer trends, product and regional trends
- Drive the Field Sales in meeting the quarterly turnaround time target by sending daily reminders and monthly perfromance update
6
Skills For Princ Business Ops Analyst Resume
- Comfortable managing and interpreting large datasets from disparate systems
- Understand and participate in research, analysis and benchmarking of ITAM industry best practices, provide consulting to stakeholders
- Provides monthly and quarterly data support to Corporate FP&A and Accounting for public financial reporting and internal performance purposes
- Leverage relationships with broader finance team, adopting best practices and knowledge sharing
- Manage system applications and process including file research, data content issues, EDI on-boarding, etc
7
Skills For Assoc Business Ops Analyst Resume
- Support process improvement projects including File Value reporting improvements, revenue analytics, cost reductions etc
- Influence adoption of analytics and insights; turning data into decisions. Prepare cost/benefit analyses
- Create analytics-based recommendations, creating visualizations of data/analytics as warranted
- Assist in building a database from scratch
- Grow revenue profitably by helping to capture our product’s value
- Review price quote requests and implement product pricing strategies for business opportunities across Lattice products
- Coordinate the following business support issues between the factory and field sales for an assigned geographic region/accounts and escalate as needed
- Price Issues, Product Change Notification, Customer contract negotiations, ordering of custom
8
Skills For Assoc Business Ops Analyst France Resume
- Drive the Field Sales in meeting the quarterly turnaround time target
- Provides analytical support for the Pricing Manager & Quote Team Manager
- Analyze a wide range of operational data. Turn data into information for informed decision-making
- Ad hoc analysis completed timely with results presented in a clear and compelling manner
- Coordinate the following business support issues between the factory and field sales for an assigned geographic region/account and escalate as needed
- Price Issues, Product Change Notification, Customer contract negotiations, ordering of custom products & process custom Die Sales inquiries
- Help the management in the on-boarding process for new hires
- Review price quote requests and implement product pricing strategies for business opportunnities across Lattice products
9
Skills For Business Ops Analyst Lead Resume
- Competitive nature: has a history of competing in various sports or competitions
- Technically-inclined: has self-taught themselves at least one programming language (SQL, VBA, VB, C#, XML, .NET, etc.)
- Proficiency in SQL Server Management Studio and SQL query language, including stored procedures and table creation and maintenance
- Desire to improve existing processes
- Identify and gather relevant data for IT Asset Management initiatives and ongoing operations
- Build expertise in using ITAM tools to track all IT assets and analyze data
- Develop method for data extraction and reporting
10
Skills For Business Ops Analyst CS Resume
- Prepare bookings reporting and analysis as part of monthly and quarterly close cycle
- Daily analysis using the Opticash tool to improve cash efficiencies to ATM’s
- Periodically function as a Project Manager moving projects through to completion
- Develop and implement processes and procedures from beginning to end
- Provide value add analysis that drives deeper understanding of key business drivers
- Resolve data integrity issues ensuring cross functional alignment
- Bookings reporting and analytics of Management Fact
List of Typical Responsibilities For a Business Ops Analyst Resume
1
Responsibilities For Senior Business Ops Analyst Resume
- Execute ad-hoc report requests through reporting tool (Cognos)
- Maintains inventory management process and reporting
- Ability and willingness to travel to contacts centers and other international Symantec offices for business meetings
- Accommodate non-traditional work schedules and/or shifts
- Provides assistance in creation and management of NCR and Third Party product and service data elements within the NCR Global Solutions Database (GSDB) and Product Master Data Management (PMDM)
- Collaborates with Service Design Consultants/Account Managers on expired equipment reactivations
2
Responsibilities For Business Ops Analyst Senior Resume
- Creates and manages NCR released Service Offers in GSDB for NCR Service Offer Managers
- Creates Data Governance policies for Services Enablement team
- Supports database activities related to Product Service Coverages, Maintenance Rates and Warranty Coverages for NCR and Third Party Products
- Participates in SID Discontinuation Project – Discontinuation of obsolete products and services within NCR database designed to reduce service operational costs
- Responsible for understanding the business needs of customers to help identify issues, focus on root cause analysis and propose solutions for resolution
3
Responsibilities For Principal Business Ops Analyst Resume
- Provide technical assistance/expertise within the customer support team
- Foster collaborative, cross-functional, creative environment within Business Analyst Group
- Maintain and distribute customer dashboards
- Report on Key Performance Indicators (KPI’s) – manage to objectives and targets set by AM
- Process analysis and improvement – Review exception rates and suggest business rule changes
- Communication with customer contacts and internal team members
- Defines and performs a key role to review incoming business requests and provide analysis of supporting development tasks to improve workflow and operating efficiency
4
Responsibilities For Business Ops Analyst E-payments Service Resume
- Shows proficient ability to recognize business risk and great understanding of external risk impacts
- Creates, develops, and maintains communication routines with leaders, internal and external to the team
- Makes recommendations to standardize procedures and processes
- Works with business lines to capture high level technical requirements
- Manage the File Value and Revenue outlook process
- Support the monthly outlook process
- Provide analysis, and analytics to the NAMER FIN Service Sales leader around performance v plan/outlook, structure, etc
- Be a trusted business partner to the NAMER FIN Service Sales organization – act as their ‘go to’ support for queries and analysis
5
Responsibilities For Senior IT Business Ops Analyst Resume
- Work closely with Sales and compensation teams to provide support for sales commissions and related matters
- Perform detailed analysis on data
- Practical application ability with Microsoft Office, Visio and PowerPoint
- Use excel to create scorecards, productivity/quality trending reports at individual and site level, error tracking, with depth knowledge with use of macros and chart creation
- Utilize Six Sigma methodology
- Uses a variety of query tools to assess customer behavior and patterns and makes recommendations to help reduce and mitigate U S Bank’s fraud loss
6
Responsibilities For Princ Business Ops Analyst Resume
- Produces monthly financial forecast reports and makes assumptions for quarterly and annual forecast based on data analysis
- Interfaces with team members on process improvements and system enhancements
- Produces weekly and/or monthly power point overviews of fraud team accomplishments which includes charts and trends
- Coordinate and administer SNC’s Corporate Project Review Committee (CPRC) process
- Lead SNC’s cost benchmarking efforts in support of the annual Electric Utility Cost Group (EUCG) data surveys. Perform cost trend analyses and economic assessments of projects using the EUCG data
- Support the development and publication of the annual Strategic Plans, providing joint owners with detailed data and insight into future business plans and strategies
- Participate in the development, coordination, and publication of the Southern Nuclear Risk Profile
- Prepare and communicate meaningful SNC financial data and analysis to the owner companies and joint owners, as requested
- Prepare special studies and analyses, as requested, to support SNC and owner company financial and regulatory strategies and requirements
7
Responsibilities For Assoc Business Ops Analyst Resume
- Self-starter: ability to work independently, think on your feet, creatively solve problems and plan with limited direction
- Work independently and conduct analysis of business data, confer with business line leaders, create system documentation, and conduct verbal and written presentations
- Understands the principles of project management, testing methodology, and standard procedures, as well as knowledge of and understanding of mainframe computer applications
- Use PC software, including word processing, spreadsheet, presentation software, and the ability to create management reports using SQL or similar on systems
- Direct experience as a SCAMPI team member
- Strong systems aptitude and knowledge of Hyperion, Oracle ERP, and SFDC
8
Responsibilities For Assoc Business Ops Analyst France Resume
- Work as part of a project team or independently
- Active DOD SECRET Clearance (TS/SCI eligibility)
- Development in SQL Server
- Translate strategic direction into a plan for action, and self-managing the completion of required tasks to achieve end-state with minimal ongoing direction
- Strong partnerships and presence: Ability to interact with multiple stakeholders and senior management
- Proficiency in Excel and MS Office is required
- Knowledge of JIRA, Planview, Business Objects, Tableau, AgileCraft or equivalent tools
- Proficiency in Microsoft Office Suite, to include use of intermediate formulas, pivot tables, and MS Query in Excel
9
Responsibilities For Business Ops Analyst Lead Resume
- Working knowledge of Generally Accepted Accounting Principles (GAAP), including Financial Accounting Standards Board (FASB) requirements, or other technical pronouncements and audit standards promulgated by the PCAOB, AICPA or other governing bodies
- Negotiate with field sales and distributors
- Work quickly and meet deadlines
- Thorough knowledge of data science
- Comprehensive knowledge of business analysis best practices and documentation
- General knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit - Operations knowledge of the transportation industry would be particularly helpful
10
Responsibilities For Business Ops Analyst CS Resume
- Drawn to challenges; analytical, and solution-oriented
- Able to extract, collect, organize, analyze, and interpret trends or patterns in complex data sets
- Perpetually curious, collaborative, driven, adaptable, and decisive
- Able to identify and resolve ambiguity
- Highly engaged in process improvement
- Presents in a way that simplifies the complex
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