Business Control Specialist Resume Sample
Maribel Baumbach
822 Gleason Trail,
Dallas,
TX
+1 (555) 185 4777
Work Experience
Business Control Specialist
11/2015
-
PRESENT
Los Angeles, CA
- Act as an ambassador of the risk culture
- Strong verbal communication and negotiation skills with prior experience relating to challenging customer service issues required
- Significant Microsoft Excel and Word experience
- Highly proficient at navigating deposit account information via Interact and/or other systems of record
- Knowledge of Financial Center Procedure Reference Online (PRO) or Solution Center procedures
- Understand complex processes and identify risk
- Last performance rating of at least "meets"
- Provide guidance to "Internal Clients" who are looking to seek approval for a new business or complex transaction according to UBS’s New Business Control Framework policy 1-P-001339
Anti-money Laundering Business Control Specialist
03/2009
-
08/2015
Boston, MA
- Identify potential challenges, road blocks or show stoppers and propose remediation solutions
- Understand the rationale for the conditions set, the risk to be mitigated via the condition and challenge such if needed
- Perform compliance testing and document the errors identified
- Review the defects with the process owner team and assist in conducting root cause analysis
- Review the corrective/ preventive actions proposed by the process owner team and perform remediation testing
- File compliance test results to support audit and other reviews
- Previous experience in clearing services, reconciliation, brokerage receivables, brokerage payables, revenue control, client onboarding and Exchange fees
- Knowledge of Smart Stream an advantage
Business Control Specialist H
04/2006
-
11/2008
Dallas, TX
- Strong experience working with Global teams in current or previous roles
- Work with offhsore resources working in a different time zone
- Act in accordance with the letter and spirit of all applicable laws, rules and regulations, the company’s code of conduct, risk framework, risk appetite statement and other relevant policies, standards, procedures and guidance. Is proactive in identifying, managing and controlling risks within the fulfillment space
- Completing various month end tasks including reviewing reserve calculations and ensuring that these comply with global policies, Independent Price Verification reviews, balance sheet substantiation and monthly IFRS / HGB disclosure submissions as well as RWA reviews
- Participating in a number of projects to improve and develop existing controls which are already in place
- Working closely with the Front Office, Financial Control, Global Valuations Group, Credit Risk Management, Finance and Market Risk Management
- Good work experience and background in auditing / investment banking (or equivalent)
Education
Indiana University
2002 - 2006
Bachelor's Degree in Finances
Professional Skills
- Experience in Strong analytical and problem solving skills
- Strong research and analytical skills; ability to make recommendations and provide guidance to effectively steer projects/initiatives to resolution
- Demonstrate teamwork and strong interpersonal skills
- Excellent Communication/Coordination Skills
- Demonstrated partnership skills - the desire to work in a team-based atmosphere that focuses on project/audit
- Strong presentation skills with ability to lead telephone meetings, develop and convey a point of view
- Excellent organization, analytical, verbal and written communication skills
How to write Business Control Specialist Resume
Business Control Specialist role is responsible for powerpoint, research, visio, excel, auditing, mainframe, retail, finance, credit, gis.
To write great resume for business control specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Control Specialist Resume
The section contact information is important in your business control specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Control Specialist Resume
The section work experience is an essential part of your business control specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business control specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business control specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Control Specialist resume experience can include:
- Holds a professional qualification such as Association of Chartered Accountants, Association of Certified Chartered Accountants, Certified Institute of Management Accountants or Chartered Financial Analyst
- Strong IT literacy and spreadsheet skills
- Strong interpersonal skills, self starter, flexible and well organised
- Excellent relationship and communication (e.g. verbal, written and presentation) skills
- Ensuring issues are identified, managed effectively and escalated appropriately
- Prior experience with test design development for quality assurance, audit, or compliance
Education on a Business Control Specialist Resume
Make sure to make education a priority on your business control specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business control specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Control Specialist Resume
When listing skills on your business control specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business control specialist skills:
- Presentation skills (i.e. able to construct and deliver and effective presentation)
- Demonstrated business communication writing & editing expertise (excellent content creation grammar, spelling, etc. is essential)
- Quality Assurance/ Quality Control testing experience and Business Control Experience
- MS Office skills including Excel, PowerPoint and Visio
- Strong Microsoft Office experience, including Excel
- Strong business partnering experience with a client/customer focus
List of Typical Experience For a Business Control Specialist Resume
1
Experience For Anti-money Laundering Business Control Specialist Resume
- Proven ability to understand, translate and articulate complex topics to multiple audiences, and simplify material, as necessary
- Prioritizes multiple research tasks and responsibilities in a fast-paced environment
- Previous AML compliance or risk experience
- Previous workflow technology/system experience
- Demonstrated operational excellence as a team player
- Relevant business or operational support experience
2
Experience For New Business Control Specialist Resume
- Experience in a business control, risk management and/or issue management
- Demonstrated acumen of the Home Loans organization
- Knowledge and understanding of how the banks Deposit products work: products, pricing, fees, services
- Develop KPI and forecast comparisons to be used in the business wide working group
- Ensure risk exceptions are escalated to the business wide working group
- Track and report status on cross-divisional projects being completed by leads across the Home Loans business
- Support Home Loans Business Control Team to provide adequate coverage during high volumes and vacation
3
Experience For Private Bank Business Control Specialist Resume
- Comfortable working in a large, complex organization
- Accountable for supporting queue and assignment of workflow production tasks to meet service level agreements
- Conduct daily communication with key business partners / closure requests regarding Legal entity and account closure processes
- Support controls and monitoring for various enterprise requirements
- Provide business support, including management of BB procedures, Global Information Security (GIS) routines and various sales support routines
4
Experience For Asset Management Private Bank Business Control Specialist Resume
- Proficiency with larger volumes of data and reporting
- Facilitate and coordinate the development, assessment and approval process for new business, changes to existing business and complex transactions
- Involvement in change projects as a subject matter expert
- Communicate well across all levels and backgrounds
- Meet with Home Loans management and cross functional teams to confirm tactical and strategic alignment with run the bank initiatives
- Manage work plan development, requirements collection, issues, risks and scope changes throughout various phases of the business
5
Experience For Business Control Specialist H Resume
- Take complex tables and data and turn them into simple and easy-to-understand presentations
- Manage business announcements via the Home Loans intranet site
- Participate in Home Loans governance routines
- Day to day execution of quality control routines which involves account review and research for processes that have regulatory, reputational, and customer experience risk
- An independent self-starter with a proactive approach to the role
- Works directly with key project and business partners, leadership and peers to ensure accuracy of procedures that support line of business and enterprise direction
- Contribute to the ongoing development, execution and transformation of Consumer Client Services procedure
- Lead and support projects and initiatives, as assigned
6
Experience For Business Control Specialist Resume
- Develop and articulate strategic solutions
- Broad subject matter expertise in Consumer Client Services
- Motivated self-starter who is able to proactively offer process improvements, ideas and strategies and make decisions, not just execute on what is asked
- Authors detailed summaries and maintains well-organized and accurate incident/case files
- Monitor complaints throughout process to ensure resolution and remediation
- Complete assigned requests for processing legal entity closures and coordinating account closures based on established processes and procedures accurately and timely
7
Experience For Anti-money Laundering Business Control Specialist Resume
- Support other production activities related to account closure coordination as needed
- Supports the adoption of change
- Provide redundancy for Business Continuity, Global Records Management and other critical functions
- Coordinate various audit routines
- Work with various business partners and across organizations
- Think proactively and balance multiple needs, requests and goals
- Verify terms and conditions within the loan agreement, renewal or amendment are displayed correctly on the commercial loan platform and reflect documented client request
8
Experience For New Business Control Specialist Resume
- Verify collateral is properly reflected within loan documents, approval documents and System of Record
- Manages open issues to ensure timely execution and resolution. Assists with building action plans and manage progress to milestones for identified audit issues for the font line unit
- Works with Audit, business SMEs, project teams, LRC partners and others as needed to complete and validate issue resolution for front line unit
- Maintains accurate and detailed project plans for each issue and provide updates to key stakeholders and executives on a consistent basis
- Supports front line unit High Risk Processes other Operational Excellence activities
9
Experience For Private Bank Business Control Specialist Resume
- Ensure Qualitative disposition of CDDs
- Co-ordinate with the RMs to get CDD closures done for High net worth individuals & SPF
- To identify red flags & file Suspicious Activity Reports in line with the local requirements and regulations
- To review, identify and proactively report any suspicion on high risk accounts, Senior Public Figure account & High net worth individuals
- To handle MIS as per the given requirement
- Job Category: AML analyst
- Shift: Flexible timings…to be able to cater to USA clients
- Produce and analyze internal and regulatory dispute reports
10
Experience For Asset Management Private Bank Business Control Specialist Resume
- Coordinate and provide updates/commentary for monthly MIS to senior management
- Identify areas for improvement on client metrics or business metrics
- Business as usual support and back-up
- Request approvals for asset transfers or write-offs
- Opportunity to work in a multi-functional role, including all facets of OTC Collateral - Margin, Funding, Portfolio Reconciliation in addition to Dispute management
- Proficient with MS products: Excel, Powerpoint, and Word
- Provide guidance to key business partners (in particular Operating Officer, Control Functions and Business Project Managers) with regards to the New Business Control (NBC) framework/process
- Interact with Operating Officer, Control Functions and Business Project Managers and Senior Sponsors as well as closely cooperate with NBC team colleagues globally and across Business Divisions
- Experience with internal systems, including Navigator, GTS Locator, LEO, GFS and the MS Office Suite - especially MS Outlook, MS Word, MS Excel and MS Access
List of Typical Skills For a Business Control Specialist Resume
1
Skills For Anti-money Laundering Business Control Specialist Resume
- Prior experience with procedure development
- Demonstrated ability to independently problem solve, apply reason, take initiative, use good judgment
- Excel skills (vlookups and pivot tables)
- Risk Management experience associated with third party relationships and / or process compliance experience
- Excellent attention to detail with a strong focus on accuracy
- Able to identify issues, collaborate on solutions and resolve effectively
- Planning experience and ability to translate plans into specific objectives
- Experience working in or managing programs/projects with multiple work streams
- Experience creating testing scripts
2
Skills For New Business Control Specialist Resume
- Experience navigating and reviewing data elements with System of Records ( iSeries, DALS, TSYS, BOSS, etc. )
- Access and/or SQL query experience - developing and executing
- Work on multiple projects and flexibility to respond and adjust to shifting priorities
- Experience executing Excel macros within a mainframe environment
- Process Design / Process Improvement experience (i.e. process mapping)
- Demonstrated understanding of Business Controls
- Strong working knowledge of Contact Center business model and bank systems
- Good working knowledge of the front to back system architecture
3
Skills For Private Bank Business Control Specialist Resume
- Experience in managing large value contracts and invoices
- Experience in financial forecasting
- Experience with working with teams in different locations and remote employees
- Small Business and/ or Billing Disputes experience
- Small Business and/or Billing Disputes experience
- Strong understanding/knowledge of Contact Center environment, data analysis
4
Skills For Asset Management Private Bank Business Control Specialist Resume
- Good approach to problem solving
- Strong academics with the ability to get up a steep learning curve quickly
- Thrives in change-filled environment; able to adapt and deliver across shifting priorities and deadlines
- Strong conceptual and process thinking abilities
- Previous operations processing and/or customer service experience
- Experience with influencing across the organization, across \Executives and key Legal, Risk, and Compliance partners
- Greenbelt Certified, DMAIC project or Six Sigma experience
5
Skills For Business Control Specialist H Resume
- Greenbelt Certified, Six Sigma experience
- Good personality who does not think of themselves as number one
- Previous LOB or Operations experience
- Technology experience (exposure to Deposits, Card, Online)
- One + years Financial Services industry experience
- Strong ability to coordinate, manage, track, report and/or audit team tactical efforts
- Strong attention to detail and controls focus
- SharePoint build/administration experience
- Highly motivated self-starter with ability to multitask and manage multiple priorities and meet aggressive deadlines
6
Skills For Business Control Specialist Resume
- Experience in Risk, Compliance, or Regulatory environment
- Adapts to a dynamic work environment with multiple priorities
- Consumer experience
- Good team player - ability to work constructively with the teams across the group
- Interact with Home Loans management and cross functional teams to ensure progress towards defined priorities within the mortgage division
- Work closely with the mortgage teams to implement best practices to ensure effectiveness and efficiency
- Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization
- Experience with Bank of America Deposit products
7
Skills For Anti-money Laundering Business Control Specialist Resume
- Working knowledge of invoicing and contract related activities
- Setting up sample sizes and testing scenarios
- Calling Clients to complete pending CDD requirements
- Working knowledge of INTERACT and/or SYNERGY
- Working knowledge of EBIR and/or eLedger
- Working knowledge and Ability to utilize SQL
8
Skills For New Business Control Specialist Resume
- Managing client issues, meetings, or inquiries
- Meeting with internal business partners
- Working knowledge of Microsoft Excel, Word, Power-Point with dual screen
- Working knowledge in Ariba; both Ariba Contract Compliance and Contract Workspace
- Preparing documentation for the tracking, monitoring, and escalation of monitoring routines and issues identified
- Participating in the design of new and modification of existing control routines
- Acting as an ambassador of the risk culture
9
Skills For Private Bank Business Control Specialist Resume
- Reviews content for Consumer Client Services, including Billing Disputes, Home Loans, Retail Fraud Servicing & Claims, Small Business and Retail Services
- Assists with Business Control reporting and testing (issue updates and control activity reporting) as needed
- Adhere to enterprise policy requirements and guidelines on contracting standards and purchasing standards
- Research and follow-up on billing contracts and invoicing issues
- Attention to detail including follow through and demonstrating initiative to find solutions
- A basic understanding of retail banking as well as credit card sales and operations
- An appetite and aptitude for reading and understanding consumer complaint documentation; keen interest in Risk Assessments and Process Improvement
- Provide comprehensive procedure review and recommendations leveraging personal expertise and requesting input from business partners as needed
- Participate in other production support activities such as reporting, control reporting and in-line QA
10
Skills For Asset Management Private Bank Business Control Specialist Resume
- Respond in writing to mailbox inquiries and research requests regarding closure of legal entity or account closure accurately and timely
- To undertake ad hoc projects including de-risking
- Support outstanding audit Issues, and Regulations impacting the Margin function
- Take ownership of dispute investigations and escalations, including liaising with Front Office, Middle Office, Credit Risk and Finance stakeholders
- Responsible for investigating and resolving weekly breaks
- Knowledge of Commercial Lending or Other Lending Processes
- Team player who fits in and is willing to work as a team not as an individual
- Proficient with Microsoft Office tools, including Outlook, Excel, Word, PowerPoint, and Visio
- Analytical ability needed to challenge the status quo by providing fact-based insights and arguments for the development of the optimal architecture
List of Typical Responsibilities For a Business Control Specialist Resume
1
Responsibilities For Anti-money Laundering Business Control Specialist Resume
- Excellent telephone etiquette and rapport-building with clients, as needed
- Financial Center experience
- Experience in NS&S
- Use NICE monitoring system
- Knowledge of Inline Quality Assurance (ILQA), QMT and NICE testing platforms
2
Responsibilities For New Business Control Specialist Resume
- Speak on the phone and follow a script, assuming the personae of a fictional customer (who has a real account)
- Proficient with Microsoft Office Applications including Excel, Word, PowerPoint, Access, and SharePoint
- Exceed in a changing process oriented production environment
- Maintain master file of all CTO ACC billing contracts
- Prepare purchase orders against billing contracts
- Analyze existing contracts and statements of work to extract payment terms and invoice schedules
- Coordinate with internal business partners, technology leads, finance, sourcing and accounts payable
- Business, Finance, Accounting, Economics
3
Responsibilities For Private Bank Business Control Specialist Resume
- Excel at forming trusted relationships and influences without authority
- Subject matter knowledge of the end to end mortgage process
- Relationship management experience Experience and knowledge in Identity and Access Management and/or Application Management Familiarity with GIS policies and enterprise standards (navigation and adherence)
- Experience with Microsoft Project, PowerPoint, Excel and Visio; ability to dissect, analyze and report on large amounts of data
- Knowledge of test design development
- Knowledge of risk management/risk framework
- Creative thinker who can map out creative solutions and lead their test design process
- Interrupt function specification and business logic
4
Responsibilities For Asset Management Private Bank Business Control Specialist Resume
- Read and analyze data files of different types
- Detail oriented, self-starter and ability to work independently
- Multi-task, work with short deadlines and perform well under pressure
- Follow directions on phone call management (start and interact with telecom tools)
- Interact with a SharePoint survey and learn from quality control adjustments
- Quick learner and ability to integrate with the business partner/client's business, systems and operations
- Proficient on Microsoft Office (Outlook, Word, EXCEL, and Communicator)
- Collections and Recovery knowledge
- Knowledge of Consumer Contact Center or Financial Center
5
Responsibilities For Business Control Specialist H Resume
- Basic knowledge of: Synergy, Interact, Commit, Excel, Outlook
- Intermediate Excel knowledge (Preferably 2013 version)
- Proficient in Microsoft SharePoint and PowerPoint
- Coordination and time and organizational management
- Position to be filled in either of these locations
- Review and challenge business case content to avoid gaps or inconsistencies of proposals
- Ensure that the risk assessment is consistent and comprehensive across Control Functions, Legal Entities and Business Divisions as required
- Read thru contract language to identify payment and invoice terms and conditions
6
Responsibilities For Business Control Specialist Resume
- Track and monitor invoices in process from initiation thru payment
- Collateral dispute management
- Daily escalations and support
- Job Profile Summary
- 150 N. College St
- Able to self motivate and able to work independently
7
Responsibilities For Anti-money Laundering Business Control Specialist Resume
- Knowledge of Microsoft Access & SharePoint
- Apply knowledge and expertise to influence business managers and peers to ensure enforcement of compliance programs, balancing business strategy with appropriate controls
- Excellent communication skills, both written and verbal - to be used for informing, presenting, negotiating and problem solving with a wide range of management and support partners
- Foster collaborative relationships within and across business units and sectors
- Knowledge of Siebel, Interact, NICE, and SharePoint systems is a benefit
8
Responsibilities For New Business Control Specialist Resume
- Perform in a process oriented production environment that changes periodically. Knowledge of a particular Bank of America product/product suite
- Work directly with sales and sales support teams
- Knowledgeable of policies, procedures and standards
- Complete tasks accurately and in a timely manner with limited supervision
- Manage multiple tasks successfully and efficiently in a fast paced environment
9
Responsibilities For Private Bank Business Control Specialist Resume
- Adjust and react with optimism and professionalism-solution oriented
- Hold others accountable without direct supervision
- Drives risk identification culture within the business
- Collaborates with process owners to design process that are easy to follow; removes complexity
- Maintain high productivity standards in a fast-paced environment
- Self-motivated and results oriented with a propensity to learn quickly
- Upport experience in EPO, Technology or similar environment Ability to integrate and analyze data from multiple sources, draw conclusions and prepare/present executive-level material Ability to balance intersecting priorities Identify and move quickly to address business risks and challenges Experience working in high visibility, high pressure environment
- Business Acumen: Develop general understanding of FLU priorities and objectives to act with sound judgment Process Design: Define steps used to carry out a business process to improve efficiency and performance while reducing risk, costs, etc. Data and trend analysis: Ability to decompose and analyze complex data/information to drive timely decision making
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