Business Continuity Manager Resume Sample
Mateo Ferry
54647 Friesen Corner,
New York,
NY
+1 (555) 369 7309
Work Experience
Business Continuity Manager
03/2018
-
PRESENT
New York, NY
- Conduct business impact analysis collaboratively with various business units and departments, consolidates BIA results into continuity plans, training programs, and exercises that test a department’s ability to carry out recovery plans
- Develop, implement, and collaborate on business continuity training program to exercising and training internal and external stakeholders on departmental projects and programs
- Develop training programs guidance materials and conducts business continuity exercises
- Maintain the Corporate Business Continuity web portal and backup materials
- Manage the corporate-wide emergency communication system and ensures functionality
- Ensure each department has designated the required BC support personnel and mentors these individuals to ensure they perform against expectations
- Work with partners, develops and maintains business recovery plans, ensures short- and long-term operational workarounds are identified, physical displacement strategy, and recovery resource needs
IT Business Continuity Manager
09/2013
-
09/2017
Chicago, IL
- Provide essential business continuity subject matter expertise to internal and external partners
- Foster relationships and develop networking opportunities to gather and disburse business continuity information. Furthers frequent collaboration among business continuity stakeholders
- Facilitate the process of conducting risk assessments and identifying prevention and mitigation efforts
- Contribute to the development and maintenance of a corporate emergency response, prevention, partner safety, physical displacement, and incident management program
- Perform other activities as directed in support of the REI Risk Management Program
- Continuation of identifying Adobe’s critical business functions, processes, applications and services
- Continuation with the development and implementation of Adobe’s Global Business Continuity Program, policy, procedures, guidelines and compliance templates and requirements
- Continuation with developing and implementing of a Business Continuity Management System (BCMS) using industry best practice by supporting various departmental personnel with bringing plans and programs into compliance
- Continuation in managing the company’s Business Continuity Steering Committee and provide enterprise wide guidance on all matters related to business continuity
Business Continuity Manager, Risk Management
07/2010
-
05/2013
San Francisco, CA
- Continuation of current communication strategy to keep business units up to date and aware of the status of the BCP program and upcoming requirements
- Collaborate with business areas to identify and plan mitigation efforts, business continuity recovery strategies and necessary resources to execute continuity procedures
- Provide subject matter expertise to internal personnel as required to complete identified area’s Business Impact Analysis (BIA)
- Develop/design written BC and Disaster Recovery plans that meet established time and point of recovery objectives, maintain site or departmental level business continuity plans for each critical area of the organization, coordinate and lead regular continuity testing
- Report continuity test results to management, recommend improvements as needed and manage resolution of issues discovered during functional testing and continuity exercises
- Monitor and track business continuity compliance to internal standard operating procedures, perform regular periodic reviews of BCP plans to ensure effectiveness/quality/accuracy and provide comprehensive reports to executive leadership regarding program metrics/status and readiness
- Conduct Business Impact Analysis (BIA) and risk assessments, applying governance risk and compliance (GRC) framework and standards contributing to continual process improvement
- Respond to RFPs from external customers and define appropriate contract terms and conditions related to business continuity obligations
Education
Whitworth University
2005 - 2010
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrated strong computer skills and/or experience with Bank Processing Systems
- Assess necessary activities and prioritize for completion of assignments using excellent time management, prioritization skills and work ethic
- Excellent IT skills (including MS office) and a sound understanding of the IT infrastructure that underpins core business activities
- Experience working through conflicting priorities (e.g., prioritization)
- Strong project management skills required, including the ability to work across multiple teams, channels, and reporting lines
- Excellent analytical, organizational, business acumen, and business writing skills
- Strong project/time management, communication, and relationship-building skills are essential
How to write Business Continuity Manager Resume
Business Continuity Manager role is responsible for interpersonal, events, analytical, business, reporting, negotiation, presentation, compensation, refining, security.
To write great resume for business continuity manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Business Continuity Manager Resume
The section contact information is important in your business continuity manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Business Continuity Manager Resume
The section work experience is an essential part of your business continuity manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous business continuity manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular business continuity manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Business Continuity Manager resume experience can include:
- Strong oral and written communication skills including experience in effective communication with executive leadership
- Strong risk management skills and history of working in a highly regulated environment
- + Excellent project management, planning, and organizational skills
- + Strong written and communications skills
- Strong verbal communication skills with the ability to influence without direct authority and interact comfortably with all levels of the organization
- Strong Business Continuity/Disaster Recovery Management and/or Crisis Management experience in the banking/financial services sector
Education on a Business Continuity Manager Resume
Make sure to make education a priority on your business continuity manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your business continuity manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Business Continuity Manager Resume
When listing skills on your business continuity manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical business continuity manager skills:
- Excellent English language skills (written and verbal skills)
- Strong interpersonal skills in terms of effective listening, patience, composure and conflict
- Excellent administrative skills, with effectiveness managing resources to achieve target dates
- Strong verbal and written communication skills with proven ability in communicating with senior executives
- Strong interpersonal skills, ability to maintain strong relationships within the team and with business partners
- +Strong interpersonal skills, with experience in interacting with a multicultural staff at all levels within the organization
List of Typical Experience For a Business Continuity Manager Resume
1
Experience For IT Business Continuity Manager Resume
- Have excellent problem-solving and logical analysis skills, to support TCO in documenting outage events from detection to Root Cause Analysis
- Strong Microsoft Excel, PowerPoint, and report writing skills, including the ability to evaluate the usefulness of data and use it in meaningful communication
- Strong documentation, technical writing and process analysis/improvement skills are essential
- Recent experience working within a broadcasting / Media organization
- Strong understanding of BC regulations, frameworks, and concepts
- Experience with ContinuityLogic or another BC planning system
- Strong knowledge of Business Continuity according to ISO 22301
- Experience working with IT team through integration of new BC tool
- Distinction given to experience in Business Continuity Planning and Emergency Management within one of those verticals
2
Experience For Senior Business Continuity Manager Resume
- Demonstrable experience working in a Business Continuity or Disaster Recovery role
- Experience leading Incident Management exercises and tests
- Recent experience of working with or in a major telecoms provider
- +Lead key business functions to create, document, implement, test and maintain effective Business Continuity plans
- Collaborates with senior managers to select, develop and maintain an effective team
- Working with output divisions on developing and delivering their technology strategies
3
Experience For Business Continuity Manager, Risk Management Resume
- Chairing the BCP Steering Team comprised of executives from across the organization to provide oversight
- Maintaining business continuity planning requirements with business functions in the region
- Working closely with Amazon’s Finance Operations Services teams globally to identify business continuity risks and develop mitigating controls
- Testing & Training/Awareness
- Delivering on projects of all sizes up to and including multi-million pound technology infrastructure and software projects
- Communicating complex problems to various levels using both written and verbal techniques
- Analysing data and reaching sound conclusions
- Managing and reporting
4
Experience For Business Continuity Manager, Global Lead Resume
- Assisting in Crisis Management response for offices within the EMEA region
- Testing of RCSA controls and ITCF controls
- Understanding of project management and business analysis methodologies
- Setting the Technology Strategy for the BBC
- Ensuring IT and telephone infrastructure availability for all BBC platforms and systems
- Managing the BBC’s archive
5
Experience For Response Readiness Business Continuity Manager Resume
- Managing the BBC’s Distribution of content
- Working with all aspects of the systems development life cycle
- Willing to travel abroad (approximately 10%)
- Understanding of methods to perform risk analyses and business impact assessments
- Working at a variety of different levels, from the detailed to the strategic; and
- Creating and distributing presentations to the Business Continuity Advisory Board related to the Client’s Business Continuity Program
- Creating a close partnership with the IT infrastructure team and integrate disaster response planning into the BC process where possible
6
Experience For Business Continuity Manager Division Shared Services Resume
- Maintaining professional relationships with local, state and federal agencies
- Assure structural reporting on testing results, including description of goals, planning, scheduling, results, analysis, conclusions & recommendations ·
- Conduct training, communication, and awareness for business groups, including delivery of materials and training sessions
- Advanced knowledge of BRT testing methodologies, infrastructure testing, integration testing and industry-standard trends
- + Develop success factors, metrics, SLAs, (dashboard) reporting relating to the Business Continuity program and its continuous improvement
- Provides around-the-clock support during CMBC incidents by organizing emergency responses in accordance with regulations, CMBC plans and procedures
- Assist business with assessing and developing plans that are comprehensive and executable
7
Experience For Manager, Business Continuity Manager Resume
- Support the Vice President in aligning all BCP planning, initiatives and goals
- Assist business in evaluating compliance and in identifying key vulnerabilities and risks
- Play a governance role in monitoring and reviewing the Business Continuity Management System and Risk Management to ensure continuous improvement
- Coordinate exercising and testing
- Reasonable depth of exposure /understanding of BC/DR management and best practices based on applicable banking industry requirements
- Make appropriate recommendations and agree actions following any exercise to improve future planning and awareness
- Collect long term sales forecast from marketing team to liaise with Supply Chain on production/ supply planning to reassure sufficient inventory for sales
- Simplify and synergize the critical templates to improve Marketing team operation excellence: A&P allocation, tracking
8
Experience For Operational Risk-business Continuity Manager Resume
- Independent thinking, objective analysis, and decision-making abilities
- Knowledge and understanding of disaster recovery planning techniques and technology
- Support of all crisis management activities (planning, training, activations)
- Seek and take responsibility for own work/life balance and supporting peers in doing so too
- Develop and maintain Asia Crisis Management Plan and facilitate the exercising and testing
- Follow up the issues after the testing and facilitate the ongoing improvement program
- BA/BS in Business Administration, Accounting, Finance, Computer Science, Information Systems Administration or related field
9
Experience For Crisis Management Business Continuity Manager Resume
- Firm understanding rules and regulations that govern business continuity as well as global recovery and resolution
- Develop and maintain manuals, SOPs, documentations and Training materials
- Manage the effort to standardise continuity requirements for Pearson’s third-party suppliers, either existing or under consideration
- +Responsible for maintaining business continuity recovery site requirements and activation coordination
- +Assist in managing and administration of the emergency notification system
- Support and assist in the development of BCP planning and goals
10
Experience For Regional Business Continuity Manager VP Resume
- Provide visibility and reporting to the BCMT on the critical functions, individuals and infrastructure within the business continuity plans
- Undertake BIA and reviews following an established model
- Ensure on-going maintenance of plans is achieved to laid down standards
- Provide assurance that 3rd party suppliers are delivering to the contract and within agreed standards
- Manage user testing of plans and relocation exercises
- Act as Subject Matter Expert on all BC related issues including bids, projects and audits
- Produce and maintain documentation including Policies and Procedures, Board memos, FINRA Regulatory documents, and related information
List of Typical Skills For a Business Continuity Manager Resume
1
Skills For IT Business Continuity Manager Resume
- Good planning and coordination skills, project co-ordinator background would be an advantage
- Strong presentation skills involving large and of varying IT background audiences; ability to adjust message and filter details based on audience
- Good presentation, communication and report writing skills
- Excellent oral/written communication and presentation skills; and
- An opportunity to perfect your skills within a team of experienced business continuity professionals
2
Skills For Senior Business Continuity Manager Resume
- Demonstrated experience in developing, maintaining and testing individual and enterprise Business Continuity plans
- Be experienced and skilled in working with cross-functional teams, including IT, Leaders, Clients, and Vendors
- High standards of planning and organisational skills, together with a sense of urgency and the ability to deliver results under pressure
- PC skills including Microsoft Word, Excel and the Internet
- Displayed leadership skills as exemplified by contributing to a positive work environment, helping to instill a 'sense of urgency' and to motivate others
3
Skills For Business Continuity Manager, Risk Management Resume
- Lead and mentor staff members to develop necessary skills and performance to support the business continuity and operational risk functions
- Demonstrated ability to handle multiple tasks with shifting deadlines and priorities under limited supervision
- Highly developed interpersonal skills: tact, discretion and ability to build credible relationships with Senior level staff and suppliers
- Project management skills, able to plan, review and adapt work to deliver results
- + Proven ability to prioritize multiple, complex tasks
- Supporting the implementation and testing of BCP’s; and challenging the effectiveness of these where they are not to the required standard
4
Skills For Business Continuity Manager, Global Lead Resume
- Working with the CAR team to put in place testing/auditing of the effectiveness of the BCP
- Ensuring that single locations hosting multiple businesses have co-ordinated and effective BCP’s
- Developing strong relationships with senior stakeholders
- Evaluating effectiveness of proposed/implemented changes
- Experience developing and delivering training and E-learning solutions
5
Skills For Response Readiness Business Continuity Manager Resume
- Experience developing and delivering training and E-learning tools
- Experience training, developing and delivering presentations to senior and executive level leaders
- Experience working in a central function, providing tools, training, coordination and governance across a range of business operations
- Good understanding of industrial BCM standards and relevant local regulatory requirements for the Group’s operating locations
- Experienced in developing and guiding business and IT continuity tests and exercises
- Experience developing and / or running business continuity programmes across a wide range of different operations from suppliers to IT and through to retailers
- +Strong understanding of industry standard BC planning principles, tools and techniques
6
Skills For Business Continuity Manager Division Shared Services Resume
- Experience successfully leading initiatives and guiding matrixed teams through periods of change
- Experience developing and presenting executive level presentations
- Good understanding of IT controls, risk management, best practice and relevant ISO standards
- Good understanding of Risk Management principles and frameworks
- Project management experience involving projects that cross multi-departmental boundaries
- Provide counsel to the business on improving its effectiveness
- Experience of operating business continuity management
7
Skills For Manager, Business Continuity Manager Resume
- >5years of work experience in all areas of Business and/or IT Continuity, including Crisis Management
- Experience of coordinating BCP / DR activity
- Strong understanding of BCP fundamentals and methods of implementation
- Overall experience with Business Continuity Planning (BCP) or Disaster Recovery (DR)
- Experience using a plan maintenance tool
- Progressive experience in business continuity, disaster recovery, and risk management, with at least 2 years managing a business continuity program
- Experience in working with modern cloud infrastructure, Software as a Service (SaaS), and Platform as a Service (SaaS) environments
- Experience working within a Risk Organization
8
Skills For Operational Risk-business Continuity Manager Resume
- Conduct reviews of the effectiveness of key operational and regulatory processes; and,
- Experience within a Business Continuity management role
- Highly developed knowledge and experience of integrating ISO22301 into technology outsourcing programmes
- Experience gained working in a complex manufacturing, large multinational or complex structured environment (audit or otherwise)
- Experience implementing and managing Business Continuity programs
- Substantial experience working with ‘C’ level management driving executive decisions
- Significant experience of acting in the capacity of an internal or external consultant
- Significant experience in dealing with commercially sensitive or otherwise confidential material
9
Skills For Crisis Management Business Continuity Manager Resume
- Experience in design and implementation of business continuity management
- Knowledge and experience with Archer and Archer’s Business Continuity module
- Experience in finance operations for a major company, or within the financial services industry
- Experience in or knowledge of the investment management business
- Negotiation skill and ability to influence decisions
- Strong ability to handle multiple demands with a sense of urgency, drive and responsibility
- Experience in risk management or related field such as business continuity management and cyber risk
- Related experience within consulting or professional services required
- Experience in operational risk, business continuity, disaster recovery, or related fields
10
Skills For Regional Business Continuity Manager VP Resume
- Business Continuity/Disaster Recovery experience
- Proven ability to prepare and deliver presentations
- BC experience in a supply chain environment (Manufacturing, logistics and with 3rd party suppliers)
- An opportunity to help build an effective business continuity program for a dynamic, global company
- Successful start up experience and functional setups
List of Typical Responsibilities For a Business Continuity Manager Resume
1
Responsibilities For IT Business Continuity Manager Resume
- Experience with multiple locations with preference given to experience within a corporate / retail segment
- +Experience in dealing with external parties such as public emergency responders, with IT infrastructure, facilities and recovery service providers
- Previous business and/or project experience leading complex initiatives
- Strong working knowledge of Business Continuity Policies, Procedures, Plans, and Standards
- Collaborative skill set with an ability to drive action across business partners, supporting teams, and within the team
- Practical, hands on experience in crisis management and/or business continuity management with a large (possibly multinational) organization
- Assigning and agreeing ownership of BCP across US and China Corporate sites via the Chinese Management Committee and North America Committee
2
Responsibilities For Senior Business Continuity Manager Resume
- Benchmarking and sharing best practice
- Providing advice on all aspects of BCP including interpretation of relevant policies and procedures
- Owning BCP processes across UK Corporate Sites (Royston and City Office)
- Identifying improvements to enhance the quality, relevance, efficiency and control of information
- Working with business units and teams to implement changes required
3
Responsibilities For Business Continuity Manager, Risk Management Resume
- Preparing and providing BC training for BC Coordinators
- Engaging with and supporting a BC Coordinators in key functions and at key sites to help them apply BC tools and processes
- Engaging with and supporting BC Coordinators responsible for External Supplier BC risks – through supply chain, IT and Indirect procurement
- Supporting the other BC Manager and Director of Risk, during incidents and more generally to monitor and improve the wider business continuity programme
- Facilitate the ongoing review, testing and updating of Business Continuity Plans and Disaster Recovery Plans; including working with the business to
- Manages projects with other teams including, but not limited to IT and Offices Services
4
Responsibilities For Business Continuity Manager, Global Lead Resume
- Occasional travel in the administration of BC field training
- Conduct vendor due diligence reviews to ensure our vendors are also prepared to provide support to us during a disruption
- Partner with Compliance and other internal teams to ensure regulatory requirements are being met, and respond to audit requests and other inquiries
- Conduct tabletop exercises with senior management to enhance our ability to manage during a crisis and recover the most critical functions first
- Innovation mindset. Stays on top of trends and bringing forward new ideas to ensure a competitive edge
5
Responsibilities For Response Readiness Business Continuity Manager Resume
- Support customer BCM audits (due diligence or operational) and Customer BCM requirements handling
- Manage investigations according to the standards needed to meet internal and external requirements on the investigative process
- Design and outline BCP goals, objectives and scope for annual goal setting
- Communicate with internal personnel and clients concerning business continuity
- Participate as leader of Business Continuity planning on a large program
- Responsible for overall BCM plan (can be multiple projects and/or processes being supported)
- Coordinate the execution and reporting of BCM tests
- Chair of the BCM steering group
6
Responsibilities For Business Continuity Manager Division Shared Services Resume
- Provide communications and reporting suitable for the GMC, GPCC and Audit Committee
- Responsible for insuring that Business and Regulatory Requirements are adhered to and that implemented recovery procedures and contracts are cost justifiable
- Business Continuity Planning & Maintenance
- Consult with the business to ensure plans are completed qualitatively and in-line with PMO requirements
- Support recovery strategies to ensure business recovery is ‘fit for purpose’
- University or similar education
- Key Competencies: good communicator and networking skills; good stakeholder management skills across a diverse range of stakeholders in different geographical locations; excellent presentation skills; ability to develop pragmatic solutions; good general banking know how
7
Responsibilities For Manager, Business Continuity Manager Resume
- Understanding of Business and Information Technology as it relates to the environment
- Fluent English, an additional European language would be extremely useful
- Information security management qualifications such as ISO27001, CISSP or CISM
- Knowledgeable in the ITIL framework
- Certification in the BS25999 or US equivalent within 6 months of hire
- Provide a level of challenge as the BCM SME to ensure that all the resilience effort is improving Pearson’s ability to respond to unforeseen incident and events
- +Collaborate with a wide range of employees to ensure emergency management principles are appropriately integrated within our business units
8
Responsibilities For Operational Risk-business Continuity Manager Resume
- +Review and recommend updates to plans based on changes to business processes, technology and lessons learned from exercises
- +Conduct risk assessments and business impact analyses, maintains and develops crisis management and business continuity plans
- +Understands and has the ability to implement requirements specified in Morningstar policies and meet legal and regulatory requirements related to business continuity and crisis response
- +Plan, develop and deliver a comprehensive training and exercise program to develop capabilities within our centers and to test effectiveness of emergency preparedness programs
- +5+ years in Business Continuity Planning and Crisis Management
9
Responsibilities For Crisis Management Business Continuity Manager Resume
- + Collaboration across multiple internal teams
- Manages global projects designed to facilitate and/or improve the company’s CMBC programs
- Responds to regulatory and client inquiries and requests; provides guidance on appropriate content to include
- Oversees the administration and maintenance of the company’s New York and BCP infrastructure and directs appropriate staff and vendors as necessary including but not limited to
- Provide support in coordinating, assessing, developing, and communicating contingency plans associated with the company’s Business Units to protect the firm in the event of a business disruption
- 7+ years of experience in Enterprise Resiliency including Business Continuity, Disaster Recovery & Crisis Management
10
Responsibilities For Regional Business Continuity Manager VP Resume
- Responsible for ongoing design, implementation, management and embedding of the Bank’s Business Continuity Management framework
- Maintenance of Crisis Management Framework
- Participate in regular Business Continuity Management meetings
- Business Continuity Plan country coordination
- Prepare test reports, report to committees as required, and ensure action plans to rectify gaps are developed and implemented
- Introduction and implementation of Group Business Continuity Processes across Asia. To include
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