Branch Service Manager Resume Sample
Dell Trantow
422 Cristina Locks,
Dallas,
TX
+1 (555) 246 8942
Work Experience
Branch Service Manager
08/2017
-
PRESENT
Boston, MA
- Provide technical support of York product to customers in regard to installation, application, service problems, and performance issues either by phone or on-site
- Together with the Sales, manages the appropriate assignment of customer accounts between service operations and the sales force
- Ensure the effective communication of all policy and procedural changes and other issues that impact the branch support employees’ ability to effectively perform their jobs
- Liaison with the Complex main office on all issues that can’t be resolved directly by the client and/or branch associates
- Distribute appropriate wires and communications to the branch’s financial consultants and client associates
- Provide meaningful input to the ADCM/ASCM that assists with the staff performance appraisal and compensation review processes. Offer suggestions for employees’ personal and professional development.
- Schedule vacations, maintain attendance records, approve timecards and ensure appropriate work coverage at all times
- Ensure that branch support staff is properly trained on all complex and branch policies, processes and procedures.
- Liaison with the complex main office on all issues that can’t be resolved directly by the client and/or branch associates.
Branch Service Manager, La Habra
06/2015
-
07/2017
Detroit, MI
- Provide meaningful input to the ADCM/ASCM that assists with the staff performance appraisal and compensation review processes. Offer suggestions for employees’ personal and professional development
- Ensure that branch support staff is properly trained on all complex and branch policies, processes and procedures
- Full adherence to compliance, legal and regulatory standards; satisfactory audit rating
- Ensure the overall appearance of the branch is appropriate and proper stocking and placement of collateral
- Monitor overdraft accounts and seek to minimize aged overdrafts
- Partnering with the Branch Manager in training and supporting risk mitigation activities
- Ensure understanding, knowledge and adherence to operating policies, procedures and regulatory requirements of branch staff
- Effectively resolve problems, exceptions, and account adjustments
- Assist in managing personnel and operating expenses
Senior Branch Service Manager
11/2011
-
01/2015
Dallas, TX
- Leverage workforce planning tools to optimize staffing
- Security Coordinator for the branch
- Branch Operations /Risk Management/Compliance
- Lead, monitor and coach branch employees to deliver a consistent positive customer experience
- Act as liaison with other support areas of the Bank to resolve customer issues
- Training/Coaching Staff
- Assist in creating and managing a strong sales, service and operations culture, fostering an environment in which all branch employees excel and achieve scorecard goals
- Coach and monitor staff to ensure consistent performance expectations are achieved
- Provide ongoing guidance, coaching and training to branch employees to ensure they are able to perform their job effectively
Education
University of the South - Sewanee
2005 - 2010
Bachelor's Degree in Business
Professional Skills
- Delivering performance management reviews, coaching and development of financial representatives, relationship managers and client service specialists is one of your large responsibilities
- Excellent leadership, interpersonal and coaching skills
- Inventory control experience strongly desired
- Working knowledge and experience with compliance regulations
- Thorough knowledge of banking practices, products and services, including any specialty areas assigned such as Priority or Cash and Save
- Typically requires 5+ years’ branch operations experience including management
- Typically requires 5+ years’ branch operations experience, including management
How to write Branch Service Manager Resume
Branch Service Manager role is responsible for training, general, credit, securities, security, compensation, education, research, digital, compliance.
To write great resume for branch service manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Branch Service Manager Resume
The section contact information is important in your branch service manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Branch Service Manager Resume
The section work experience is an essential part of your branch service manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous branch service manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular branch service manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Branch Service Manager resume experience can include:
- Maximize sales growth by developing and participating in customer acquisition and retention programs
- Resource Management: Protecting assets and allocating people, equipment, and money to generate value or benefit in proportion to the resources invested
- Open new consumer and business accounts as required by branch traffic and/or staffing
- Represent the Bank by participating in local community activities
- Arrange and negotiate pricing for parts and services purchased for branch
- Technical/Functional Expertise: Demonstrating broad, in-depth, and up-to-date knowledge of pertinent technical, business and professional fields
Education on a Branch Service Manager Resume
Make sure to make education a priority on your branch service manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your branch service manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Branch Service Manager Resume
When listing skills on your branch service manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical branch service manager skills:
- Coach tellers to effectively identify quality referral opportunities and refer appropriately
- Related work experience as a Technical Manager, preferably in the managed print services or digital solutions industry
- Managing branch infrastructure including processing and customer service
- Developing sales capabilities within the service staff to support branch succession planning
- Responsible for customer experience as defined by front counter, lobby, overseeing telephone activities, ensuring the counter and lobby are staffed appropriately and back office processing activities
- Referring sales-related escalations to the Branch Manager, keeping the Branch Manager appraised of escalation occurrences, trends and patterns
List of Typical Skills For a Branch Service Manager Resume
1
Skills For Branch Service Manager, La Habra Resume
- Supporting sales by coaching the Financial Representatives and Client Service Specialists in an effort to increase outreach and build market share
- Performing sign off on trade logs, Facts Alerts and other administrative tasks
- Supports the Bank’s philosophy of Building Excellence; promotes the corporate culture through coaching, guidance and staff motivation
- Thorough knowledge of banking practices, products and services, including any specialty areas
- Is familiar with and complies with banking regulations including BSA, USAPA/CIP, AML and other regulatory requirements
- Accountable for all aspects of the branch audit (including supervision)
2
Skills For Main Branch Service Manager Resume
- Leads the execution efforts of the Service truck based business. Ensures consistency of delivery systems across the territory. Manages the branch service truck based execution business and financial plans
- Drives profitable growth through effective management of assigned assets (people, financial and material). Manages assigned assets in a manner that meets or exceeds profitability goals
- Lead the execution efforts of the Service truck based business. Ensure consistency of delivery systems across the territory. Manage the branch service truck based execution business and financial plans
- Drive profitable growth through effective management of assigned assets (people, financial and material). Manage assigned assets in a manner that meets or exceeds profitability goals
- With the Ontario Area Service Manager, develop strategic operating plans for the assigned Service Business that aligns with Buildings Systems North America goals and visions. This includes participating on strategic Account Plans, annual financial and operating plans, revenue and margin forecasts
- Lead efforts to identify, secure and retain service customers by actively networking with community business, governmental and professional leadership; establishing relationships that enhance the local reputation of Johnson Controls and the branch, ensuring referrals and proposal requests
3
Skills For Senior Branch Service Manager Resume
- Thorough knowledge of banking practices, products and services
- Responsible for keeping branch in compliance with all bank policies and procedures prepares branch for internal audits
- 1st shift opening
- Build an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets
- Audit the effectiveness of service operations and makes changes to improve performance. Ensure that contractual obligations are completed and customer satisfaction is achieved
4
Skills For AVP Branch Service Manager Resume
- Drive operational review meetings, reviewing proposals and estimates for accuracy
- Together with the Sales, manage the appropriate assignment of customer accounts between service operations and the salesforce
- Analyze operations processes and provide recommendations for improvements. Analyze service operations to identify potential customers/markets. Implement required changes on pricing and gross margins
- Coaches SMTBs on appropriate levels of operating and overhead expenses incurred in service operations. Leverages service operations activities and functions across assigned territories. Ensures that tools and processes are
- Ensure the overall appearance of the branch is appropriate and proper stocking and placement of collateral. Monitor overdraft accounts and seek to minimize aged overdrafts
- Previous supervisory or team leader experience
- Client Associate or branch operations experience
- Knowledge of investment terms and products
- Obtain the series 7 and 63/65 or 66 licenses within the first 6 to 12 months on the job
5
Skills For UPG Branch Service Manager Resume
- Series 7, Series 63/65 or 66 and Series 8 or 9/10 licenses
- Series 7 and 63/65 or 66 licenses
- Advanced knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services
- Typically requires 5+ years' branch operations experience including management
- Brake/air brake certification, diesel certification and HVAC certification required
6
Skills For Senior Branch Service Manager Greenwood Village Resume
- Monitors branch sales and service levels and coaches staff to achieve appropriate levels
- Responds to more complex customer complaints an questions
- Opens and/or closes branch
- Communicates and manages promotional campaigns and product initiatives
- Manages day to day activity of a branch with regard to personnel, sales, sales and service and oversees the operations and regulatory compliance
- CDL required (or ability to attain within specific time frame)
7
Skills For Branch Service Manager Resume
- Sales Management Activities
- Manage customer retention program and conduct retention calls and visits regularly
- Approve or disapprove transactions within assigned authority limits
- Secure parts and coordinate service activities on Arrow inventory
- Manage Arrow parts inventory
- Manage team of technicians and inventory coordinator
8
Skills For Branch Service Manager, La Habra Resume
- Timely and accurate estimates/invoices for work performed by technicians
- Delegation: Understanding the need to achieve objectives through others, giving subordinates room to accomplish objectives, and allocating authority and responsibilities to subordinates
- Concern for Effectiveness: Focusing attention on performance results, considering how work affects operating efficiency, and taking into account both the long-term and the short-term consequences of actions
- Managing Diversity: Valuing the ideas and perspectives contributed by a diverse workforce, adapting individual style to tap the motivations of diverse individuals, and taking action to capitalize on workforce diversity
- Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done, and managing personal responses and stress
- Labor and Material growth year over year
- Technician productivity improvement
9
Skills For Main Branch Service Manager Resume
- Executed gross margin improvement
- PSA customer satisfaction and retention
- Coach and lead Service Managers (truck based) on appropriate levels of operating and overhead expenses incurred in service operations. Leverage service operations activities and functions across assigned territories. Ensure that tools and processes are executed according to established standards to achieve customer satisfaction at the most effective cost
- Accurately record all securities and/or coupons received from clients and ensure their credit to the proper accounts in accordance with branch, complex and firm procedures as they pertain to the handling of client securities. Maintain in an orderly manner all operations-related files as required by branch, Complex main office, firm and regulatory policies and procedures
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