Branch Administrator Resume Sample
Mertie Farrell
353 Patience Ville,
Phoenix,
AZ
+1 (555) 940 6654
Work Experience
Branch Administrator
12/2016
-
PRESENT
San Francisco, CA
- Ensure that the daily operations of the branch run smoothly, in particular, account management, fund management, receipt and delivery of securities to/from clients, receipt book management, supervision of visitors' reception as well as correspondence management
- Act as a resource person in solving operational problems and human resources-related matters for all the branch employees; Ensure that the logistics needs of all branch employees are properly managed upon arrival and departure as well a keeping up to date the employees' files (vacation, absences, performance appraisal, etc.)
- Ensure that administrative policies and procedures, as well as any communications from head office addressed to branch personnel (Flash Admin, Flash Compliance, Let's Talk, head office initiatives or projects), are distributed, understood and complied with. Supervise or take charge of first level IT and telecommunications support for branch personnel
- Contribute in meeting the compliance standards by exercising rigorous follow up in order to ensure that the administrative corrective measures recommended by Internal Audit or Compliance are implemented; carry out cost control activities for the branch; promote sound business practices while ensuring compliance with expense-related procedures
- Ensure that premises and a quality work environment are maintained by liaising with suppliers, maintaining the inventory of stationery and office supplies, making sure that office equipment is functional, and coordinating moves, mail management, documentation of daily operations and the application of the document conservation and shredding policy
- Responsible for coordinating and completion of all administrative tasks at a branch
- Hiring, training, managing and terminating (if necessary) branch administration staff
- Manages the branch Human Resources employment documents including
- College Diploma in Business Administration or other
Senior Branch Administrator, Puchong Branch
04/2014
-
10/2016
Boston, MA
- Undertakes to efficiently process customer orders by ensuring the accurate inputting of customer details into the sales order processing system in line with Company policy and established work practices
- Completes customer finance documentation in a prompt and efficient manner, liaising as required with the Finance Company’s underwriters. Ensures the sales order processing system is updated with financing information including the acceptance reference number to maximise the efficient processing of customer orders
- Maintains up to date and accurate filing systems for all administration and customer correspondence to ensure ease of access to information when required
- Where necessary, provides effective word processing and copy typing support to Branch Management in line with the needs of the business
- Pro-actively contributes to the day-to-day management of Health and Safety within the Branch, in line with the Company’s Health and Safety policy, to ensure a safe working environment
- Maintains up to date and appropriate knowledge, skills and competencies to ensure continuing satisfactory levels of work performance
- Ensure the daily operations of the branch run smoothly, in particular, account management, fund management, receipt and delivery of securities to/from clients, receipt book management, supervision of visitors' reception as well as correspondence management
- Ensure that administrative policies and procedures, as well as any communications from head office addressed to branch personnel (Flash Admin, Flash Compliance, Let's Talk, head office initiatives or projects), are distributed, understood and complied with. Responsible for first level IT and telecommunications support for branch personnel
Scotiamcleod Assistant Branch Administrator\brch Ops Asst
07/2010
-
10/2013
Phoenix, AZ
- In the financial services industry, preference for full service brokerage and or mutual fund work environment
- Accountable for the hiring, training, supervision of all operations Staff
- Accountable for ensuring the branch is managed efficiently, effectively and for implementing any Branch Manager directives
- Identify opportunities for increased efficiency
- Assist Branch Manager with trade orders ensuring accuracy and that all transactions meet compliance regulations and corporate policies and procedures
- Deals promptly and efficiently with all customer enquiries, over the phone or face-to-face, in accordance with Company policy and established work practices, to achieve consistently high levels of customer service
- Receives and processed customer transactions and completes all computerised and paper based records in line with Company policy. Undertakes daily reconciliation procedures and ensures the security of all monies in the Branch at all times
- Ensures the accurate completion of daily Banking procedures in line with Company policy. Takes responsibility for identifying and reporting any banking discrepancies to the Branch Manager
- Responsible for the effective control of the Branches petty cash, issuing receipts and recording any petty cash transactions using the Company’s computerised accounting system. Ensures the branches compliance with financial accounting procedures and the security of petty cash
Education
Frederick Taylor University
2005 - 2009
School's Degree in Management
Professional Skills
- Strong organizational, analytical skills, excellent communication and proven customer service skills are required
- Able to demonstrate excellent customer service skills and experience
- Strong organizational and administrative skills sufficient to deal with numerous activities with varying degrees of priority
- Strong organizational and administrative skills sufficient to deal with numerous activities with varying degrees of prioritiy
- Strong people management and interpersonal skills to effectively manage and coach support staff
- Three to five years of previous administrative experience. Excellent verbal communications skills and an ability to work independently
- Five years of previous administrative experience. Excellent verbal communications skills and an ability to work independently
How to write Branch Administrator Resume
Branch Administrator role is responsible for administrative, computer, interpersonal, customer, communications, organizational, microsoft, administration, activities, etc.).
To write great resume for branch administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Branch Administrator Resume
The section contact information is important in your branch administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Branch Administrator Resume
The section work experience is an essential part of your branch administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous branch administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular branch administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Branch Administrator resume experience can include:
- Ensure adherence to compliance standards by exercising rigorous follow up in order to ensure that the administrative corrective measures recommended by Internal Audit or Compliance are implemented; carry out cost control activities for the branch; promote sound business practices while ensuring compliance with expense-related procedures
- Excellent customer service, communication skills interpersonal skills, with the ability to work with employees and clients at all levels
- Strong computer skills and proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.) required
- Strong computer, organizational, and time management skills
- Excellent written and verbal communication skills (customer oriented)
- Demonstrated high level of organizational and time management skills
Education on a Branch Administrator Resume
Make sure to make education a priority on your branch administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your branch administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Branch Administrator Resume
When listing skills on your branch administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical branch administrator skills:
- Excellent teambuilding, customer service and interpersonal skills
- Superior organizational and time management skills sufficient to deal with numerous activities with varying degress of priority
- Excellent communication and problem solving skills sufficient to resolve numerous issues and conflicts
- Excellent problem-solving skills, with the ability to work strategically
- Possess strong interpersonal skills and ability to analyze, explain, and draw logical conclusions
- There is continuous need for strong interpersonal, communication and teamwork skills
List of Typical Experience For a Branch Administrator Resume
1
Experience For Senior Branch Administrator, Puchong Branch Resume
- Strong computer skills (Microsoft suite etc.)
- Demonstrate ability to work effectively on a team
- Competitive annual salary based on qualifications and skills
- Respond to general inquiries and/or complaints and effectively present information in one-on-one
- Related work experience
- Experience in a similar administrative role
2
Experience For Senior Branch Administrator Resume
- Adds profiled waste to all orders prior to pick-up and ensure profiles are properly priced via the quote or contract
- 1 to 3-years’ experience in a similar administrative role
- Previous customer service experience required
- Office/administrative experience required
- Enters cooler transfers and verifies all transfers are matched prior to week-end
- Previous experience in an administrative role is an asset
- Five years of previous administrative experience is required
- Operates a telephone console to route incoming calls and interoffice calls
- Maintain and validate permits
3
Experience For Assistant Branch Administrator Resume
- Effective use of the Company’s other computer systems to support the operation of the Branch
- Administrative/office related experience
- Operates a computer for data entry, report creation, data organization and data retrieval
- Five years of previous administrative experience
- Prioritize and organize work with great attention to detail
- Define and analyze problems, collect data, establish facts, and draw valid conclusions in situations where only limited standardization exists
4
Experience For Medtrans Branch Administrator Resume
- Work multiple priorities, and interface with all levels of management
- Type 30 wpm and demonstrated proficiency on 10-key
- Construction experience or college education helpful but not required
- Computer experience or basic knowledge in computer order entry system. Microsoft Outlook proficient
- Prioritise work and organise workload
- Experience in Office Administration/Management
5
Experience For Branch Administrator, Wealth Management Resume
- Related work experience in an administrative role
- Ordering of Plant and scheduling for specific works
- Chasing parts & liaising with engineer & customers to plan return visit
- Chasing updates of Service Equipment Repairs, updating SMS notes + customer
- Processing of purchase orders, receiving reports and confirmation of receipts daily
- Preforming daily worksheet entry and scanning
- Compiling of specific Customer reports
6
Experience For Branch Administrator, RBC Dominion Securities Resume
- Compiling of HMP Inspections records in line with FM requirements
- Providing administrative support to the Interserve staff within region
- Handling of mail, couriers, deliveries, etc
- Tracking of all open customer orders and timely follow-up
- Tracking of all open purchase orders and timely follow-up
- Processing of branch payrolls on a bi-weekly basis as needed
- Responding to multiple information requests from clients, investment advisor, Assistants and Management
- Responding to multiple information requests from clients, investment advisors, and Management
7
Experience For Branch Administrator, Senior Resume
- Creating purchase orders and sales orders for customer and vendor service requests
- Providing full administrative support to Negotiators and the Branch Manager
- Compiling weekly and monthly statistics
- Dealing with clients both face to face and over the telephone
- Updating social media websites where applicable
- Liaising with other offices with property information and updates
8
Experience For Scotiamcleod Branch Administrator Resume
- Organising collection of confidential waste
- Working knowledge of administrative procedures in a domiciliary care environment
- Working knowledge of Cold harbour system
- Arranging for the continued upkeep and maintenance of branch equipment and associated service records
- Filing of documents in relation to Care Workers and customers
- Finalizing annual objectives and employee development plans
- Interviewing and selection of candidates
- Maintaining all Human Resources administration and employee records
- Willing and regular communicator with superiors and co-workers
9
Experience For Branch Administrator Kad-maternity Cover Resume
- Willing to augment and upgrade personal capabilities
- Working knowledge of Wood Gundy operations, practices and procedures
- Collecting and negotiation of fees that have accrued on customer accounts
- Dealing with customer complaints and general queries
- Ensuring all accounts are maintained by customer direct debits along with management of all direct debit errors / returns
- Reviewing branch expenses with the Branch Manager
- Reviewing branch expenses with the Branch Manager and BA
- Working knowledge of Microsoft Office (Microsoft Word, Excel, etc.) and office machines (calculators, copiers, fax machines, etc.)
10
Experience For Junior Branch Administrator Resume
- Filing of current and terminated employee files
- Monitoring & planning of due & overdue Major & Key Account Customer Inspections
- Planning large Routine Inspections with end customer & FLM
- Following-up on computer set-up
- Coordinating return of property
- Working with the manager to ensure care provision meets CQC guidelines
- Liaising with customers, assisting them with their enquiries in a professional manner
- Dealing with visitors, customers, and drivers with courtesy at all times
List of Typical Skills For a Branch Administrator Resume
1
Skills For Senior Branch Administrator, Puchong Branch Resume
- Good figure and calculation skills
- Excellent verbal communications skills and an ability to work independently
- 2) Good interpersonal skills
- Strong administration skills with ability to cope with a high-volume workload and multi-task
- Intermediate to advanced Microsoft Office skills. Dataphile and Execlear experience is an asset
- The ability to demonstrate initiative and work effectively independently
- Excellent communication and interpersonal skills, with the ability to work with employees and clients at all levels
- Accountable for ensuring the branch is managed efficiently and effectively and for implementing any Branch Manager directives
2
Skills For Senior Branch Administrator Resume
- Proven experience at making rational judgments from available information
- Clear communication skills both verbally and in writing
- Proficient IT skills including MS Word, Excel and Power-point, Outlook
- Social media and email marketing skills is required
- Think and respond quickly and effectively under pressure
- Superior communication skills, oral and written, with staff, clients and others
3
Skills For Assistant Branch Administrator Resume
- Social skills to communicate with Branch sales, Service and/or Administration
- Accurate data analysis skills
- Administrative assistant experience or 1 year Medline Warehouse experience
- Builds personal and professional organizational skills
- Strong ability to demonstrate adaptability and flexibility
- Respond effectively to all inquiries from clients, couriers and employees in a friendly and professional manner
- Ensuring the goods receiving process is carried out for the sites
4
Skills For Medtrans Branch Administrator Resume
- Training; or equivalent combination of education and experience
- Skilled at Listening, consulting others and communicating proactively
- Be flexible and adapt to change quickly, including frequent multitasking and reprioritization of work
- Investment industry experience, having completed CSC and/or other investment industry courses an asset
- 3 – 5 years’ experience in a business office with accounting related responsibilities
5
Skills For Branch Administrator, Wealth Management Resume
- Previous experience in an underwriting position
- Proven success motivating team efforts
- Experience of focusing on customer need and satisfaction
- Experience of training operational colleagues
- Previous experience in an administrative financial related role (invoicing, A/R, A/P, Payroll, credit re-bills, unbilled collection)
- Ensure smooth operation of branch environment with strong personalities and during busy periods
- Experience in investment banking, an asset
- HR Experience (recruitment, hiring, performance management)
- Overview of the branch Accounts Receivable function, implementing effective credit control measures to ensure that cash flow is maximised
6
Skills For Branch Administrator, RBC Dominion Securities Resume
- Previous experience in a collections position
- Previous experience in collections
- Health and Safety is our #1 priority and we live it 3-6-5!Competitive wages
- Extensive experience in the financial services and brokersage industry in a similar capacity
- Experience supporting a Sales Team/Environment
- Experience in investment management, an asset
- Regional experience in a depot or logistics environment
- Six months to one year related experience and/or
- 3+ office management experience
7
Skills For Branch Administrator, Senior Resume
- Industry experience
- Branch administration experience
- Administrative or clerical experience
- Debtor & Credit control experience
- Excellent standard of communication
- Experience of general office procedures
- Administrative work experience
- Operate Microsoft Office Suite and learn new software
- Process purchasing requisitions, tracks purchasing orders issued to vendors, does goods receipts on purchase orders and tracks accounts payable for the plant
8
Skills For Scotiamcleod Branch Administrator Resume
- Experience within a client relations focused role
- The ability to demonstrate confidentiality and discretion
- Add profiled waste to all orders prior to pick up and ensure profiles are properly priced via the quote or contract
- Compiling and preparing reports, order entry, providing administrative support, answering phones and filing
- Providing on-going coaching and employee development, performance management, guidance, motivation and support
- Willing and capable of working on numerous open ongoing tasks
- Processing applicant paperwork and administering testing
- Completing Banking paperwork and processing invoices
9
Skills For Branch Administrator Kad-maternity Cover Resume
- Planning & scheduling of 2 engineer working
- Processing customer orders and advising of any shortfalls (leading to transfer of stock requirements)
- Supervising the maintenance of Interserve operating systems to ensure data is recorded accurately
- Resolving issues/negotiating compromises between support staff and Advisor or other team members
- Providing on the job training for new employees
- Conducting preliminary screening of applicants
- Preparing property details; co-ordinating floor plans, photography, brochure production and EPCs
- Updating the website and checking other portals
10
Skills For Junior Branch Administrator Resume
- Organising office window and updating
- Contacting existing clients to ensure all correct information is obtained
- Using the business operating system verify, input timesheets and process payments
- Operating and maintaining a system for office post
- Dealing with telephone enquiries and forwarding messages
- Investigating and recommending outcomes of customer claims
List of Typical Responsibilities For a Branch Administrator Resume
1
Responsibilities For Senior Branch Administrator, Puchong Branch Resume
- Prioritize effectively and deal with ambiguity
- Computer skills including branch systems
- Experience in general office processes and procedures
- Formal qualification and experience in safety is desirable
- Demonstrated accuracy and thoroughness with attention to detail in all work undertaken
- Proven ability to develop and maintain cooperative relationships within the workplace
- Experience in an administrative capacity
2
Responsibilities For Senior Branch Administrator Resume
- Liaising with the Company’s Sales Representatives as necessary in relation to customer queries
- Updating equipment on the Branch stock computer system promptly and accurately
- Prepares outgoing mail and packages for shipping using postage meter and or shipping/courier supplies
- Provide administrative support to assist with ensuring ISO Compliance, and documenting Health and Safety Committee meeting minute
- Creates and manages proper shipping and billing documents, including manifests
- Performs general filing, copying, faxing, and data entry as required
3
Responsibilities For Assistant Branch Administrator Resume
- People Management- Oversee the hiring, training, scheduling, supervision and performance of all branch support staff
- Acknowledgement of Daywork orders together with the Planning & Monitoring of these works
- Respond to customer requests for proof of delivery (POD) by providing a copy of BOL and other data showing shipment was delivered
- Coordination of training and maintenance of training logs
- To carry out collation and filing of ongoing and completed job records
- To assist with the collation and processing of new works tendering procedures
- Carry out all work in an environmentally friendly manner including the recycling of waste materials
4
Responsibilities For Medtrans Branch Administrator Resume
- Greet all guests at reception area, signing in visitors and providing professional first impression to visitors
- Perform ongoing daily Know Your Client (KYC) tracking and House Accounts maintenance
- Accurately take customer orders and enter into Navision, processing required paperwork, through close out of order and invoicing
- Handle all incoming and outgoing customer calls in a courteous and professional manner
- Responsible for assisting management with onboarding activities and paperwork
5
Responsibilities For Branch Administrator, Wealth Management Resume
- Handles in-coming and out-going mail and packages
- Receive visitors and answers telephone inquiries, assist those seeking information, disposing of routine matters to conserve assigned management's time
- Pick-up and process incoming and outgoing couriers
- Participate in the onboarding/training of administration staff
- Responsible for escorting vendors through office for various purposes such as picking up shred bins and boxes to be moved off site
- Create & assist with updating deals in SFDC and keep the order and install process moving
- Receives visitors and answers telephone inquiries, assist those seeking information, disposing of routine matters to conserve assigned management's time
- Performs various typing and clerical assignments from sales groups including but not limited to proposals, letters, memos, etc
- Participate in the hiring and training of administration staff
6
Responsibilities For Branch Administrator, RBC Dominion Securities Resume
- Listen to customers and help to support their needs – using mobile data to pro-actively and tactically monitor trips that are not performing
- Office Supply Monitoring and Ordering
- Assist with final hiring forms and processing of new hires
- Group 401K with company matching componentGenerous paid time off, company paid training and tuition reimbursement
- Constantly keeping up to date with every changing administrative procedures as dictated by head office
- Assist in providing leadership and coaching to the branch’s support staff
- Co-ordinating the set up and on-boarding of new support staff
- Problem Solving: Information seeking and achievement orientation, ability to solve problems both independently and collaboratively
- Capture cash processing invoices to customers on SAP
7
Responsibilities For Branch Administrator, Senior Resume
- Integrity, Reliable and Problem solving abilities
- Code invoices for accounts payable processing
- Enter records for safety and technical training
- Prepare various reports utilizing SAP and MS Office
- Responsible for ensuring a tidy and safe work area
- Attend H&S training inclusive of toolbox talks as requested
- Answer incoming calls and respond to customer call-ins
- Coordinate and process all new hire onboarding process
- Matches daily worksheets with original quotation and communicating any and all changes to the General Manager
8
Responsibilities For Scotiamcleod Branch Administrator Resume
- Performs daily worksheet entry and scanning
- Provide Human Resources with the necessary pre-employment screening information and completed new hire packets in a timely manner
- Maintain current applicant information in TMS; Applicant Tracking System
- Assist with accurate maintenance of employee timekeeping in accordance with state and federal wage & hour laws
- Coordinate all branch insurance claims pertaining to employee injuries, property damage and liability with Regional Risk Manager
- Cash balancing and reconciliation
- Answer phone calls and handle customer inquiries regarding account balances
- Types correspondence and creates spreadsheets using appropriate software programs
- Assist with maintaining the database of clients and prospects
9
Responsibilities For Branch Administrator Kad-maternity Cover Resume
- Assist with organizing meetings and events
- Approve and key daily transactions including but not limited to returns to suppliers, returns from customers, miscellaneous billings and credits
- Serve as dedicated contact for all talent payroll and/or timekeeping questions and issues
- Update Assignments: Including time approver, pay and bill rates, extensions, and commission splits, as needed
- Process and track permanent placement billing
- Administrative support for Managing Director of your office
10
Responsibilities For Junior Branch Administrator Resume
- Research and respond promptly to inquiries from payroll and billing departments
- Track office seating and serve as liaison with the corporate office to obtain approval
- Assist with exiting employees
- Coordinates room set up for meetings, including meals and supplies
- Review incoming sales orders for accuracy and company policy compliance
- Acts as a liaison with the Security desk to inform them of visitors and ensure visitors have appropriate badging
- Works with marketing to coordinate Executive Briefings at the data center
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