Billing Representative Resume Sample
Elizabeth Emmerich
1457 Hudson Courts,
Los Angeles,
CA
+1 (555) 481 5734
Work Experience
Senior Billing Representative
12/2015
-
PRESENT
New York, NY
- Work effectively with supervisors, employees, and payer’s
- Understands Garmin’s Mission Statement, Vision, Values and Quality Policy and enthusiastically exhibits a desire to see Garmin succeed
- Climate-controlled, smoke-free internal environment
- Call center and/or customer service experience. Or equivalent combination of education and experience
- Medical, dental, vision
- Part retirement plan including matching
- Extended illness banked hours
- Free public transportation pass (ORCA orcacard.com)
- Take patient calls while upholding patient satisfaction guidelines and standards
Billing Representative
11/2009
-
09/2015
San Francisco, CA
- Evaluates patient’s financial status and establishes budget payment plans. Follows and reports status of delinquent accounts
- Follow the company’s policy and procedure manual
- Enter daily demographic and charge information
- Maintains confidentiality of all material handled within the hospital as well as the proper
- Implements the billing functions of Humboldt Home Infusion Program by completing start of care process for new patient including but not limited to: verification of benefits, obtaining authorization, and communicating with patients and discharge planners regarding patients insurance coverage
- Monitors outstanding accounts by checking for required authorizations, payer specific billing requirements, correspondence, payments, contracted payment amounts and making follow up calls on accounts
- Claims and statements are sent to payers within 10 days of service or receipt of signed and completed delivery tickets
- Identifies discrepancies in payments, contacts payer via phone or appeal letter
- Works as a team member to achieve goals set by department for AR days
Enrollment & Billing Representative
06/2005
-
09/2009
Houston, TX
- Applies payments to accounts in an accurate and timely manner
- Assist with various clerical functions, including maintaining office equipment and supplies, coordination of meetings, filing and record keeping
- Maintains confidentiality, HIPAA Standards and privacy practices in accordance with hospital policy
- Demonstrates effective, age appropriate oral and written communication skills
- Frequent (34-66% of the day) - sitting, standing, walking, reaching with hands and arms, flexing/extension of wrist use, grasping and fine manipulation, talking and hearing
- Occasionally (11-33% of the day)-bending, climbing, kneeling, reaching at or above shoulders
- Infrequent (1-11% of the day) - crawling or crouching
- Perform timely and accurate billing of dedicated accounts in accordance with customer requirements as stated in their contracts. Communicate with on-site operations personnel to ensure that all required information is obtained prior to customers' deadlines for completing invoicing
- Verify and interpret dedicated contracts to ensure rates and accessorial items applied to invoicing are current and accurate for dedicated invoicing templates
Education
University of Phoenix - Henderson Learning Center
2000 - 2004
School's Degree in Business
Professional Skills
- Excellent customer service skills; excellent verbal and written communication skills
- Previous work experience in a fast paced environment requiring strong multi-tasking and problem solving skills
- Previous work experience in a fast paced environment requiring strong multi-tasking skills
- Excellent interpersonal skills relating effectively with staff, students, and other departments
- Utilize strong communication and customer service skills to respond to customer inquiries
- Experience with Microsoft Excel skills such as sorting data, pivot tables, and basic formulas
- Strong keyboard / data entry and navigation skills
How to write Billing Representative Resume
Billing Representative role is responsible for excel, customer, computer, microsoft, basic, billing, navigation, analytical, insurance, organizational.
To write great resume for billing representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Billing Representative Resume
The section contact information is important in your billing representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Billing Representative Resume
The section work experience is an essential part of your billing representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous billing representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular billing representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Billing Representative resume experience can include:
- Good math skills, including ability to compute rates and ratios as well as percent and draw and interpret bar graphs
- Strong verbal & listening communication skills
- Good written/oral communications and problem solving skills required
- Consistently handle confidential information, multiple tasks and exercise good judgment and problem solving skills
- Excellent communication skills and comfortable on phones
- Advanced communication skills both verbal and written with good phone etiquette
Education on a Billing Representative Resume
Make sure to make education a priority on your billing representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your billing representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Billing Representative Resume
When listing skills on your billing representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical billing representative skills:
- Data entry skills, strong math, accounting/bookkeeping skills
- Excellent time management skills, great organizational skills with the ability to juggle, track, and manage all aspects of the billing process
- Previous Billing Experience: Previous billing and resolution skills and collections experience are required
- Looking for someone with excellent customer service skills
- Problem solving skills, using good judgment, attention to detail and follow-through
- Good problems solving and analytical skills
List of Typical Experience For a Billing Representative Resume
1
Experience For Senior Billing Representative Resume
- Strong math skills and basic accounting knowledge
- Demonstrate ability to assess priorities and operate in a flexible manner in order to meet dynamic needs and high volume productivity standards
- Proficient at keyboarding and computer skills including word processing, spreadsheet and Client Accounts software
- Customer service experience or 1+ years of experience in an office setting environment, call center setting, or phone support role
- Strong PC skill including Word and Excel
2
Experience For Medical Billing Representative Resume
- Possess and utilize problem-solving skills
- Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and the internet
- Experience in a SME (Subject Matter Experience) or Lead role
- Able to communicate effectively with all laboratory and hospital staff and outside locations
- Exceptional verbal and written skills required
- Strong ability to multi-task and prioritize in a fast paced team environment
- Experience working with Microsoft Excel (creating pivot tables, using or creating Macros and / or using VLOOKUP)
- 6+ months of experience using Microsoft Excel - Filtering, sorting, saving, and analyzing data
3
Experience For Enrollment & Billing Representative Resume
- Experience working with Microsoft Excel creating pivot tables, using or creating Macros and / or using VLOOPUP
- Experience working in billing in creating invoices, applying payments and reconciling accounts
- MS Excel experience working with data on spreadsheets, filtering, sorting, saving
- Microsoft Excel experience working with data on spreadsheets, filtering, sorting, saving
- 6+ months of Microsoft Excel experience working with data entry on spreadsheets, filtering, sorting, saving
- Intermediate experience with Microsoft Word - creating, editing, and naming / saving basic documents
- Faxes requests to practices or physicians requesting clarification for missing or invalid billing information if unable to obtain information elsewhere
4
Experience For Customer Service / Billing Representative Resume
- Experience using MS Excel – creating/updating spreadsheets, formulas, pivot tables, vlook up
- Customer Service experience analyzing and solving customer service problems in an office setting environment
- Experience using Microsoft Excel in creating and maintaining spreadsheets
- Experience using Microsoft Word in creating and maintaining basic documents
- Experience working in banking, finance or accounting industry
- Microsoft Excel experience - sorting, creating and editing spreadsheets
5
Experience For Collections & Billing Representative Resume
- Experience working with Microsoft Excel (creating and editing basic spreadsheets)
- Customer service experience analyzing and solving customer problems using a phone and computer
- Experience working in banking, finance, or accounting industry
- Customer service, billing and/or experience analyzing and solving customer problems
- Customer service experience analyzing and solving customer Accounts Receivable/Billing questions
- Experience with Microsoft Excel (data entry, sorting, creating / modifying spreadsheets)
6
Experience For Contract Billing Representative Resume
- Medical Billing Experience with exposure to charge entry, posting, claims processing and collections
- Experience dealing with A/R processes, preferably within a healthcare setting
- Experience working in various billing systems and payer eligibility systems
- Billing experience in a Hospital setting
- Experience performing similar role within medical billing operations required
- MS Excel experience (creating and editing spreadsheets)
- Work experience in either billing, claims processing or claims resolution in the medical industry (diagnosis codes, CPT codes etc)
7
Experience For Client Billing Representative Resume
- Experience working with a PC and Windows applications including the ability to learn complex systems
- Experience working in medical billing or insurance claims
- Billing, collections, or accounting experience
- Work experience in either billing, claims processing or claims resolution in the medical industry (diagnosis codes, CPT codes etc.)
- Work experience working with a PC and Windows applications including the ability to learn new complex systems
- 6+ months of experience in an office setting environment, call center setting or phone support role
- Experience with cash posting of payments, member to member reconciliation and aging analysis
8
Experience For Medical Billing Representative Test Resume
- Billing operations, revenue operations, treasury or banking experience
- Experience working in a high volume call center setting
- Intermediate experience with Microsoft Excel - filtering, sorting, basic formulas, setup, and organization of data
- Experience working with Pharmacy claims billing or accounts receivable
- One year experience in healthcare setting (ie; doctor's office, healthcare insurance company, healthcare billing)
- Experience interacting with hospitals, patient service centers, physician offices to collect missing information
9
Experience For Carrier Billing Representative Resume
- Experience in medical billing setting
- Proven ability to provide coaching and training in a collaborative manner
- Experience working knowledge of the Quest Billing system (QBS)
- Transactional accounting or billing experience with a customer service focus
- Experience creating and modifying Microsoft Excel spreadsheets
- Strong understanding of CPT and ICD-10 coding rules
10
Experience For Billing Representative, Central Billing DV Resume
- Act as a resource in resolving customer issues brought to the department by utilizing excellent product, service and process knowledge
- Billing or related work experience
- Provide input to policies, systems, methods and procedures for the effective management and control of the premium billing function
- Provide input to policies, systems, methods and procedures for the effective management and control of the billing function
- Demonstrate Knowledge of Billing Systems, Tools and Processes
- Experience analyzing patient accounts for revenue purposes
- Experience in a professional billing environment and knowledgeable of medical and dental terminology
- Collection or Medical insurance billing experience helpful
- Healthcare billing experience
List of Typical Skills For a Billing Representative Resume
1
Skills For Senior Billing Representative Resume
- Excellent written and verbal communications and strong customer service skills required
- Communicate effectively with insurance carriers regarding member benefits and prior authorizations
- Excellent keyboarding skills (speed and accuracy)
- Strong organizational skills and time management are essential
- Strong math ability and analytical skills
- Experience with Microsoft Access with basic navigation skills in the databases
2
Skills For Medical Billing Representative Resume
- Excellent people and interpersonal skills and the ability to work independently
- Strong verbal and interpersonal skills are required
- Excellent communication and interpersonal skills are required
- Effective verbal and written communication and skills
- Effectively communicate with insurance carriers as needed to obtain prior authorization protocol
- Excellent customer services skills (phone and email)
- Excellent verbal and written skills to facilitate with healthcare personnel
- Detail orientated (fast and accurate) and excellent communication skills
- PC skills, with specific proficiency in Word (Creating and editing documents), Excel (creating and editing spreadsheets, working with formulas)
3
Skills For Enrollment & Billing Representative Resume
- Experience working within A / R, Billing, Banking, Accounting OR 3+ years of Customer Service experience in a cash handling role
- Prior Billing experience within a Hospital setting
- Customer service experience or 1+ years of experience in an office setting environment, call center setting or phone support role
- Experience with skilled nursing facility billing
- Relevant experience, Medical Billing and Coding certificate in lieu of experience
4
Skills For Customer Service / Billing Representative Resume
- Effectively communicates with supervisors, peers, billing reps, and others, as appropriate on regular basis, assuring proper flow of information
- Problem solving skills to research issues and make decisions with minimal direction
- Data entry experience- experience entering customer information
- Data entry experience - experience entering customer information
- Experience in Patient, Client or Third Party insurance billing, experience in multiple operational areas or QA/QC
- Experience in medical billing, prior authorization or educational equivalent
5
Skills For Collections & Billing Representative Resume
- Prior experience handling medical claims
- Completion of a medical terminology class, ROP or two years of equivalent experience that demonstrates knowledge of CPT and ICD9 coding
- Analytical and problem-solving skills
- Microsoft Excel skills (ability to enter formula's, pivot tables, and entering information)
- Communicates effectively and professionally with external groups on Manual Billing processes
- Work accurately and effectively to meet necessary processing deadlines
- Great organizational skills with the ability to juggle, track, and manage all aspects of the billing process
- Two (2) years healthcare business office experience with Medicare and/or MediCal claims or two (2) years hospital billing experience
- Computer literacy skills, including Excel spreadsheets and Microsoft Office products
6
Skills For Contract Billing Representative Resume
- One year prior healthcare billing experience
- Strong hospital experience
- PC skills with specific proficiency in MS Excel (ability to create and edit a spreadsheet)
- Experience in account reconciliation or collections experience
- Multi-task, establish work priorities, and prioritize needs to meed required timelines
- Data entry and 10 key skills
- Work independently, as well as communicate effectively in a team environment
- Knowledge and experience with medical terminology either through educational or work experiences
- Internet navigation skills
7
Skills For Client Billing Representative Resume
- Use a keyboard for data entry skills
- Willingness to work effectively with others
- Table work experience; 1-3 years’ experience in A/R, Billing, Customer Service, insurance or healthcare
- Handle stressful situations and interact effectively with inter/intra departmental personnel
- Basic computer skills: Internet Explorer, Microsoft Outlook, Word and Excel
8
Skills For Medical Billing Representative Test Resume
- Strong data entry skill set
- Enhanced communication and customer service skills
- Be self-directed, coupled with exemplary time management skills and the ability to simultaneously manage multiple tasks
- Knowledge of P.C.'s, CRT's, calculator, typewriter, professional telephone manner and organization skills
- Effectively communicate with other departments when their assistance is needed after providing a detailed explanation
- The skills necessary would involve being able to provide the clients with the necessary tools to assist with providing the correct codes
9
Skills For Carrier Billing Representative Resume
- Be flexible and work effectively in a team setting to participate in ongoing process improvement projects
- Clear and professional verbal and written communication skills including telephone etiquette
- Billing and clearing premium experience required
- Billing or collections experience and understands multiple billing requirements across various payers and states
- Billing experience / background
- Billing or Financial experience
- Billing or Accounts Receivable experience
- Billing Representative experience
- Acquiring of prior authorizations from third party payers
10
Skills For Billing Representative, Central Billing DV Resume
- Recording receipt of the prior authorization and follow up when needed
- Providing input to policies, systems, methods, and procedures for the effective management and control of the premium billing function
- Experience working in billing creating invoices, applying payments and reconciling accounts
- Experience working in billing in creating invoices, applying payments and reconciling accounts
- Experience working Excel (sorting and organizing a spreadsheet, VLOOKUP, creating pivot tables, and manipulating files with large data)
- Experience working with Microsoft Excel creating pivot tables, using or creating Macros and / or using V-look up
- Experience working in billing in creating invoices, applying payments, and reconciling accounts
List of Typical Responsibilities For a Billing Representative Resume
1
Responsibilities For Senior Billing Representative Resume
- Communicate effectively with patients over the phone to trouble shoot or analyze patients account
- Working knowledge and experience with Excel is required (V Lookup)
- Experience in an office setting environment, call center setting or phone support role
- Healthcare billing experience
- Establish and maintain effective working relationships with patients, employees, and other key stakeholders
2
Responsibilities For Medical Billing Representative Resume
- Strong proficiency with manipulating large amounts of data
- Data entry experience entering customer information
- Billing or collections experience
- Experience working with pivot tables within Microsoft Excel
- Medical claims research and / or processing experience
- Work experience using 10 Key
- Data entry experience (entering customers’ information)
- Experience in Patient, Client or Third-Party Insurance Billing, in multiple operational areas or QA / QC
3
Responsibilities For Enrollment & Billing Representative Resume
- Experience in using Microsoft Outlook to manage emails
- Experience in using Microsoft Word to create files
- Experience with using Microsoft Excel to create and maintain spreadsheets
- Work experience communicating with internal and external customers via phone or face to face
- Experience in a billing, A / R or collections environment
- Experience navigating Microsoft Access Database
4
Responsibilities For Customer Service / Billing Representative Resume
- Demonstrated ability in using a computer and Windows PC applications
- Experience in A / R, Billing, and Customer Service, Insurance, or Healthcare
- Patient or third party medical billing experience
- Healthcare billing / collections experience
- Work experience using 10-key
- Maintain process of prior authorization requests follow up
- Strong ability for personal interaction
- Plans, prioritizes, organizes and completes work to meet established objectivesCoordinate work with other team members
5
Responsibilities For Collections & Billing Representative Resume
- Billing or related work experience
- Experience with (Excel – create and edit spreadsheets, Outlook – send emails, auto-reply, Word – create and edit documents)
- Microsoft Excel experience with the ability to edit spreadsheets for documenting and reporting purposes
- Experience in billing, claims processing or claims resolution in the medical industry
- Inpatient and outpatient billing, claims editing and submissions experience
6
Responsibilities For Contract Billing Representative Resume
- Experience working with Medicare related to Patient Financial Services
- Experience with Customer Service in a phone support role
- Experience training employees or small groups
- 6+ months of PC experience
- Experience in the Healthcare environment ( hospital / doctors office)
- Experience with Microsoft Word (basic document creation)
- Experience with Microsoft Excel (basic formulas and application navigation)
- Demonstrated ability to learn new computer programs and applications
- Previous experience in billing or collections
7
Responsibilities For Client Billing Representative Resume
- Contacting insurance companies regarding unpaid of rejected claims, resolving and resubmitting claim
- Interacting with customers gathering support data to ensure invoice accuracy and working through specific billing discrepancies
- Educating customers regarding the availability of receiving invoices and remitting payments through online applications
- Managing the preparation of invoices and completing reconciliation of billing with accounts receivables
- Working knowledge of software, including MS Word and Windows, Excel, Internet navigation, Electronic Billing System
- Correcting patient and insurance data in the billing system
- Reviewing A/R reports and following up with carriers
- Working claim edits & scrubbers
8
Responsibilities For Medical Billing Representative Test Resume
- Submitting insurance claims
- Be responsible for reviewing accounts , updating registration, rebill activities, and leaving detailed account notes
- Train new and existing employees and complete other training throughout the year (compliance, competency, etc.); Maintain department training documentation
- General billing inquiry calls (ie. policy status, payments, due dates, lapses) regarding account status, billing procedures and payment schedules
- Problem resolution including investigating issues and responding to customer inquiries and requests
- Identifies recurring errors and corrections being made to claims and reports these to the Billing Supervisor. Makes recommendations to resolve problems
9
Responsibilities For Carrier Billing Representative Resume
- Working with Microsoft Excel - analyzing data on spreadsheets and using Microsoft Excel formulas (sum, SUMIF)
- Proficiency with Microsoft Outlook (sending / receiving, viewing calendars)
- Contacts referring physician’s for missing/incomplete information
- Third party follow-up including secondary billing & rejections
- Verbal and written communications (e.g., following up with brokers, responding to payment or account inquiries) 20% of the work time
- Investigates and resolves complicated meter reading and billing issues
10
Responsibilities For Billing Representative, Central Billing DV Resume
- Ensures accounts are properly corrected to ensure the correct processing of orders and billing
- Participate in all pertinent in-house continuing education and safety training sessions
- Work with the pricing team to update accounts and invoices when retro - pricing is involved
- Exercise proper judgment in bringing issues and problems affecting client collections and reimbursement to the attention of sales rep, supervisor, etc
- Assist in documenting standard operating procedures for the department
- Assist in resolving problems relating to all areas of Revenue Cycle Management
- Train new and existing employees and complete other training throughout the year (compliance, competency, etc.)
- Cash posting line item level data entry and electronic posting
- Adjustment(s) posting line item level data entry and electronic posting
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