Bank Operations Resume Sample
Estrella Langosh
400 Giovanni Alley,
Dallas,
TX
+1 (555) 472 2843
Work Experience
Bank Operations Associate
04/2017
-
PRESENT
Chicago, IL
- Build and maintain relationships with Key stakeholders
- Self-starter – ability to work through problems to resolution
- Works with agent banks to ensure client’s positions are accurately updated in the Agent’s book of records upon settlement or in anticipation of settlement
- Assists with the compilation of monthly team reporting outputs as well as reporting deliverables to internal and external constituents, as applicable
- Populates and runs the daily cash projection file, by assigned deadline, for review and ultimate delivery to client’s trading team
- Perform technical responsibilities of the job with a high level of competence
- Aptitude for thorough and timely research, analysis and resolution of a problem
- Communicate professionally using effective verbal/written skills
Private Bank Operations Analyst
01/2011
-
11/2016
Chicago, IL
- Research and identify suspicious activity through comparative analysis to determine if the activity is normal or constitutes proactive steps to avoid further or potential loss
- Perform advanced account research and problem resolution, including handling escalated calls and complaints
- Perform excellent customer service with all points of contact including meeting/exceeding service level expectations
- Assist in the development of more junior level Claims Specialists, as required
- Investigate and resolve customer claims of error or unauthorized use involving ATM, ACH, and/or Bill Pay in compliance with Regulation E, communicating results of the investigation to clients and banking offices in a timely and professional manner
- Perform advanced account research and problem resolution
- Input incoming Regulation E claims that originated through Teleservices or Internet Banking
- Demonstrate a strong working knowledge of and adherence to all banking regulations and bank policies and procedures
Junior Bank Operations Analyst
10/2008
-
12/2010
New York, NY
- Review Amdocs cases; understanding the application principles, concepts, practices, and standards. Offer to customer alternatives to a variety of complex problems, but within bank’s policy and procedure for guidance. Refers out of policy exceptions to management
- SME support and manage the Bank Operations M&E prioritisation and ensure the smooth implementation of enhancements within business processes
- Work together with the process champions, to look for process Improvement opportunities and provide support to Projects; by providing process analysis, recommendations for process and policy improvement/changes
- Risk Management; Embed sound risk management practices and create a risk aware culture that is aligned to the Enterprise Risk Management Framework. Key focus areas include the identification of key risks throughout the process and the provision of assurance that controls are effectively designed and executed
- Investigate and resolve complex, large dollar customer claims of error or unauthorized use involving ATM, ACH, and/or Bill Pay in compliance with Regulation E, communicating results of the investigation to clients and banking offices in a timely and professional manner
- Research and identify suspicious activity through comparative analysis to determine if the activity is normal or constitutes proactive steps to avoid further or potential loss. Perform advanced account research and problem resolution, including handling escalated calls and complaints
- Prepare case documents for security and law enforcement agencies
- Possess a strong working knowledge of and adherence to all banking regulations and bank policies and procedures
- Perform excellent customer service with all points of contact including meeting/exceeding service level expectations. Assist in the development of more junior level Claims Specialists, as required
Education
University of Phoenix - Northern Nevada Campus
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Good leadership skills, strong communication skills, and an ability to interact effectively with unit management and staff and all levels of BOSD management
- Excellent decision making skills that demonstrate originality, flexibility, and resourcefulness while managing risk
- Excellent decision making skills that demonstrate flexibility, and resourcefulness
- Working knowledge of claims processing and banking regulations, specifically Regulation E Strong oral/written communication and interpersonal skills
- Strong analytical/problem solving skills, attention to detail/accuracy, and flexibility in work assignments
- Demonstrates good interpersonal skills to interact and collect information from customers
- Strong Excel skills and good with data
How to write Bank Operations Resume
Bank Operations role is responsible for direct, finance, credit, training, security, trading, reporting, research, events, interpersonal.
To write great resume for bank operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Bank Operations Resume
The section contact information is important in your bank operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Bank Operations Resume
The section work experience is an essential part of your bank operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous bank operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular bank operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Bank Operations resume experience can include:
- Strong attention to quality/detail. Working knowledge of various pc software; including Microsoft products
- Strong working knowledge of Bank Operations and functions
- Strong understanding of audit or business processes and internal controls
- Identify and implement strategies to constantly improve the customer experience (both internal and external)
- Ensure all team members possess a strong working knowledge of and adheres to all banking regulations and bank policies and procedures
- Validate request and for authorized approvers
Education on a Bank Operations Resume
Make sure to make education a priority on your bank operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your bank operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Bank Operations Resume
When listing skills on your bank operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical bank operations skills:
- Superior operational organization and team building skills including the ability to develop strong alliances at all levels within the organization
- Direct experience as a Commercial Customer Service representative, and demonstrated ability to work direct staff
- Direct work experience with internal or external audit experience
- Direct experience as a Commercial Customer Service representative, and demonstrated ability to work direct staff
- Experience in financial accounting/reporting/controlling is an advantage
- Ensure team performs excellent customer service with all points of contact including meeting/exceeding service level expectations
List of Typical Skills For a Bank Operations Resume
1
Skills For Bank Operations Associate Resume
- Previous supervisory experience managing large numbers of employees, including Security, Ushers, Sub-Contractors
- Deal with competing priorities and multi-task
- Experience in preparing dashboards and metrics
- Results oriented, able to organize and prioritize work
- Assist both internal and external clients in executing proper wire information and handling all inquiries and investigates issues
- Work under pressure and meet deadlines while maintaining high quality and accuracy of work
- Maintain wire logs and properly executing wire documentation to comply with audit standards
- Recommend, design, and implement streamlines or enhancements to existing processes, procedures, and/or systems for improved efficiencies
- Maintain optimal staffing levels and ensure maximum performance per FTE
2
Skills For Change the Bank Portfolio Management VP-firmwide Operations Resume
- Comprehensive knowledge of banking regulations, specifically Regulation E
- Develop an ongoing, first level, assessment program for assigned units
- Revise existing assessment criteria as changes occur due to regulatory and/or compliance standards
- Participate, when applicable, in examination planning and exit discussions
- Stay informed of emerging business, risk management, and audit issues in areas of responsibility
- Bank account management and related daily operational issues: payments, reconciliations, statements, month-end close procedures, relevant bank documentation, General Ledger ownership, intercompany settlements via the in-house bank, clearing accounts
- Maintain rigorous controls across treasury processes within Global Diageo Business Services
3
Skills For Private Bank Operations Analyst Resume
- Be the first escalation point for daily operational issues: manual and automated payments, month-end close procedures, journal entries, cash at bank GL ownership, clearing accounts
- Contribute to global liquidity, cash management and other simplification and improvement projects Provide accurate short term cash flow forecast to other functions of Group Treasury
- Drive and lead improvements in the following areas: payments and all other in-house bank SAP processes
- Perform functions related to wire transfers
- Be responsible for daily wire processes and procedures, including entering and approving wires from clients into internal systems, exceptions processing, and OFAC processing
4
Skills For Private Bank Tampa Operations Lead Resume
- Be responsible for setting up and maintaining access to our database and investigation processes
- Prepare and enter all GL entries to the on-line systems
- Reconcile, balance, and adjust GL accounts and client accounts as effected by the wire process
- Assure all necessary wire information is properly and accurately completed
- Evaluate, respond, and correct any audit exceptions or concerns related to wires
- Initiate and implement continuous improvement of the assessment program for all assigned units
- Basic knowledge of various types of bank/credit card operations processes and procedures
- Establish and monitor service level expectations for all critical functions within scope of responsibility and ensure direct reports manage their team(s) to meet/exceed expectations. Report results monthly
- Identify and manage risk related to assigned functional areas including updating Risk Resolve as required and ensuring self-assessment audits are conducted
5
Skills For Operations Specialist Bank Loan Settlements Resume
- Own the budget for assigned functional areas/teams as well as for the division
- Actively participate in the annual budget process to ensure accurate and realistic forecasts as well as monthly monitoring to ensure adherence to budgeted line items
- Support all bank initiatives as required
- Develop appropriate methods to capture important information to be monitored in assigned areas based on risk, regulatory, and compliance standards
- Write risk assessments and remediation plans
- Deliver issues/findings to management
- Ensure information is clearly documented and communicated to the business line
6
Skills For Director of Bank Operations SVP Resume
- Review remediation plans to ensure that all action plans identified were completed appropriately
- Review Amdocs cases; understanding the application principles, concepts, practices, and standards. Offer to customer alternatives to a variety of complex problems, but within bank's policy and procedure for guidance. Refers out of policy exceptions to management. (20%)
- Review resources available and determine if Cash Order request can be processed for clients. Validate request and for authorized approvers. Contact customer if information is not sufficient. (15%)
- Responsible for the day to day work direction to assigned staff.Task include training staff on ongoing/ new procedures, answering questions, taking escalated calls from lower level staff etc
- Responsible for direct customer contact to validate, collect information, or to offer coverage solutions
- Assist management reporting on department statistics as well as additional task in supporting service level standards
7
Skills For Bank Card Operations Specialist Resume
- Handle Risk Queue wires to seek coverage or contacting the clients directly to gather more information or to offer alternative for cover the above situations
- Review Amdocs cases; understanding the application principles, concepts, practices, and standards
- If assigned, provides input to management on employee performance
- Responsible for making coverage recommendations to Commercial customers for: overdraft (OD), Nonsufficient Funds (NSF) or Uncollected Funds (UCF) situations, etc
- For higher segment customers (C1 type), refers coverage recommendations to the Client Services Officers or Treasury Relationship Managers for contact
8
Skills For Bank Operations Work Director Resume
- Review resources available and determine if Cash Order request can be processed for clients
- Contact customer if information is not sufficient
- Offer to customer alternatives to a variety of complex problems, but within bank's policy and procedure for guidance
- Refers out of policy exceptions to management
- Staff development of direct reports including providing job related training opportunities (both internal and external), establishing and monitoring performance and career level goals, conducting regular one-on-one coaching’s, quarterly performance assessments and annual reviews, as well as ensuring direct reports perform the same functions for their team members
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