Associate Product Specialist Resume Sample
Brett Konopelski
3381 Monica Crescent,
New York,
NY
+1 (555) 449 7871
Work Experience
Associate Product Specialist
01/2016
-
PRESENT
Houston, TX
- Escalation of problems to shift supervisors
- Implementation of new customers
- Solid technical background and experience related to
- Under general supervision, conducts logical analysis of complex customer issues associated to Check-in systems (SabreSonic Check-in and Self-service applications KCI MCI WCI
- Under general supervision, conducts logical analysis of complex customer issues associated to Airline Ticketing, Exchanges, Pricing, Ancillary Services and Reservations
- Lead business initiatives to a successful result
- Comfortable in complex, matrix organizations; knows how to get things done both through formal channels and the informal network
- Work with cross - functional teams
BAA Product Specialist, Associate
02/2010
-
07/2015
Dallas, TX
- Effectively deal with moderate levels of ambiguity
- Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, comfortably handles risk and uncertainty
- Bilingual English and Japanese language ability (verbal and writing)
- Creatively and proactively support BAA’s client relationship management and capital raising activities
- Proficiency with Microsoft Word, PowerPoint and Excel and ability to develop familiarity and skill using proprietary technology
- Understanding of the quantitative investment management process and use of optimization in portfolio construction
- Understanding of risk analytics
Product Specialist Associate, Liquidity
07/2007
-
08/2009
Detroit, MI
- Understanding of equity instruments
- Attention to detail, strong analytical, problem solving skills
- Preferably 1-4 Yrs Experienced Employees with relevant experience dealing with Portfolio/financial data analysis
- Good knowledge of fixed income markets
- Excellent team member who is willing to lead when needed
- Reproduce product behaviors to determine the problem root-cause(s), issue work-arounds and solutions
- Undertake annual KIID refresh, and produce new KIIDS for fund/shareclass launches
- Acknowledge and maintain ownership of assigned support tickets from inception through to closure
- Assist with problem investigation under the direction of the Senior Analyst, Consultant or Manager and Testing of solutions
Education
Webster University - Orlando Campus
2003 - 2007
Bachelor's Degree in Finance
Professional Skills
- Excellent communication, time / project management, problem solving, organizational skills and analytical skills
- Demonstrates good time management and priority setting skills
- Exceptional ability to drive results through strong collaborating and influencing skills across all business segments and geographies
- Excellent written and verbal communication and problem solving skills are essential
- Excellent interpersonal skills and the ability to work with all personality types in order to overcome obstacles and keep on schedule
- Excellent interpersonal skills and the ability to work with all personality types in order to overcome
- Proven analytical skills and ability to understand and explain complex data, technical and business process relationships
How to write Associate Product Specialist Resume
Associate Product Specialist role is responsible for analytical, excel, troubleshooting, interpersonal, powerpoint, design, finance, credit, training, database.
To write great resume for associate product specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Associate Product Specialist Resume
The section contact information is important in your associate product specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Associate Product Specialist Resume
The section work experience is an essential part of your associate product specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous associate product specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular associate product specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Associate Product Specialist resume experience can include:
- Experience with professional writing, editing, or training development experience
- Well developed IT skills including Email, Word, intermediate Excel and PowerPoint
- Role modeling advanced skills and competencies of a Territory Representative
- Demonstrable analytical and troubleshooting skills
- And decision-making skills, along with academic excellence
- Strong experience with BIP / OBIEE reporting, Oracle SQL and PL/SQL
Education on an Associate Product Specialist Resume
Make sure to make education a priority on your associate product specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your associate product specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Associate Product Specialist Resume
When listing skills on your associate product specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical associate product specialist skills:
- Strong interpersonal and customer management skills
- Strong interpersonal and oral and written communication/presentation skills
- + Strong strategic, analytical, andtechnical skills
- + Strong oral and written communicationand presentation skills
- + Abilityto multi-task, work on multiple projects, with good organizational skills
- Proven experience in client service support or experience in sales or sales support environment
List of Typical Experience For an Associate Product Specialist Resume
1
Experience For BAA Product Specialist, Associate Resume
- Maintains prioritized backlog of enhancements
- Has basic knowledge of product management, product development methodologies or project management experience
- Conduct testing according to plan
- + Works with sales team toimplement and maintain a pricing contracting strategy in line withmargin targets
- + Manages customer complaintscollaborates with sustaining engineering to manage product issues
- Provide training for both new and existing products on a proactive basis and as requested
2
Experience For Associate Product Specialist Lead Program Resume
- Assist in analyzing Sales & Marketing data
- Familiar with Enterprise-level reporting and Data Warehousing
- + Customer focus- Maintaincontinual contact with customers in the U.S. region to keep abreast ofchanging customer needs
- + Develops US forecast and executes launch plan inconjunction with Global marketing for new product launch
- + Works with sales and Global marketing to adequatelymeet customer demand in a timely manner
- + Responsible for US demand forecast supplychain (including back order management logistics)
3
Experience For Product Specialist Associate, Liquidity Resume
- + Coordination of customer communications, andconducting field visits as needed
- + Asset management in conjunction with SalesOperations, including customer product evaluations and salesdemonstrations
- + Responsible for knowledge and management of the PatientMonitoring PL
- Responsible for knowledge and management of the Patient Monitoring P&L
- Assist in the selection of hardware and software including due diligence activities
- Sales Growth: Promote awareness and generate new leads for new users and products and train clients to use products during new sales cycles
- Network within organisations to leverage relationships and uncover new business and training opportunities
- Gain an understanding of client segments and how they use our products
- Keep up to date on new products and enhancements to existing products
4
Experience For Associate, Product Specialist Resume
- Work proactively, multi task and work to tight deadlines in a fast paced, changing environment
- Daily utilization of ticketing system to track customer support metrics
- Collaborate with internal stakeholders (Marketing/Customer Service/Sales Teams/Supply Chain/Contract Services)
- Respond to ad-hoc reporting requirements and special projects
- Thoroughly test software releases and contribute to strategic product planning
- Write user stories that support requested feature functionality representing multiple user personas
- Assist in project work focused on application upgrades to improve product offering
- Test new engineering releases of software before release to clients
- Works with Training and business to determine software release plan
5
Experience For E Commerce Associate Product Specialist Resume
- Help with client reporting packages; Provide portfolio information; Make recommendations for improvement / automation
- Prepare analysis for investor presentations, including index, spread and other market data
- Provide input to the Client Services and Marketing teams on RFPs, presentations and other client materials
- Build and strengthen relationships across MIM through ongoing contact, professionalism and high level of responsiveness and proactive effort
- Conduct training to support premium service level programs
- Spearhead the planning and implementation of all major promotional activities
- Customer focus- Maintain continual contact with customers in the U.S. region to keep abreast of changing customer needs
6
Experience For Product Specialist Associate Resume
- Monitor and create reports on competitive positioning
- Assist in achieving AUM growth targets and client retention targets
- An interesting work environment within an international team
- Familiar with Scripting Languages – specifically Powershell and VBScript
- Assist in the collection of required information and data in order to document the client problems
- Troubleshoot problems with transactions and make adjustments as needed
7
Experience For Product Associate / Product Specialist Resume
- Document requirements, specifications, business processes and recommendations as appropriate. Perform needs analysis activities, such as data-gathering, documentation, validation, and presentation in order to understand a problem or requirement
- Assist in the definition and documentation of test conditions
- Identify and document system deficiencies and recommends solutions
- Customer focus market knowledge
- + Keeps abreast of key marketdrivers, trends and changes in the competitive landscape
8
Experience For Senior Associate, Product Specialist Resume
- + Establishes self as the productexpert point of contact for the sales team
- New product launch execution
- + Ensures supply chain readiness for new productlaunch
- + Enables processes for smooth order fulfillment
- + Project management and support of tradeshows andsociety meetings
- + Ability to understand commonscientific literature, financial reports and legal documents
- + 15% travel within the US
9
Experience For Associate Product Specialist Resume
- Provide level 3 support for internal and external end users for PC and serversInteract with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems
- Coordinate with internal and external service providers in the area of incident, problem, and change management,
- Assist in the production of the data model and the system's architecture
- Maintain knowledge of the IT industry, analyse the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business
- Be able to deliver effective client care in all situations, to ensure customer satisfaction and retention
- Understand, analyze and prioritize customer needs through email and phone interactions
- Ensure communication with the Global/US Credit team for sharing of positions and overall strategy
10
Experience For BAA Product Specialist, Associate Resume
- Technical 2nd level (front and backend)
- Implementation support of new customers
- Work on projects, workshops and customer visits
- Document requirements, specifications, business processes and recommendations as appropriate
- Work with sales professionals to identify clients and prospects, who need training on the effective use of designated Moody’s Analytics products as analytical and informational tools
- Provide leads for new products, new users and new locations to sales
- Assist in the identification of clients who have low usage of products, conduct meetings to increase adoption
- Work with customer service team and client service desks on campaigns to serve and train customers
- Contribute to/use internal knowledge base tools to understand value proposition and relevant array of products for a given constituent
List of Typical Skills For an Associate Product Specialist Resume
1
Skills For BAA Product Specialist, Associate Resume
- Client Satisfaction: Train clients to effectively use products and services, thereby increasing usage rates and supporting client retention
- Prior experience in troubleshooting problems to the source code level in C ,C++ or Java is required
- Strong work experience with Argus Safety and Argus Insight
- Works with sales and sales management to ensure tactics and programs can be and are executed effectively
- Sabre Host skills is an advantage
- Work well in a cross-functional team, listen effectively to others
- Has good communication and leadership skill
- Proven ability to work with ambiguity and changing priorities
2
Skills For Associate Product Specialist Lead Program Resume
- Business experience; or equivalent combination of education, training and experience
- Analytical skills -- advanced use of MS Excel (vlookup/pivot tables/formulas), MS Office Suite
- + Works with sales and salesmanagement to ensure tactics and programs can be and are executedeffectively
- + Demonstratedstrong customer relationships
- + Ability to work well in a cross-functionalteam, listen effectively to others
3
Skills For Product Specialist Associate, Liquidity Resume
- Demonstrated strong customer relationships
- Working experience with AvantGard products
- Experience preparing and conducting trainings, preparing communication, and curriculum development
- Experience administering large SharePoint sites, including development of workflows and site activity and usage reporting
- Experience managing, edit or administering SharePoint sites
4
Skills For Associate, Product Specialist Resume
- Good understanding of capital markets, especially the dynamics related to credit, lending and the bond markets
- Executes effective product training for the sales team
- Three or more years work experience in a treasury, banking or similar finance related position
- Strong Ticketing knowledge in Sabre Host/ GDS/ CRS or in any other reservation system highly desired
- Demonstrates ability to work under pressure and handling complexity
- Experience using CRM tool
- Experience in Windows and UNIX flavours of operating system
5
Skills For E Commerce Associate Product Specialist Resume
- Technical or marketing experience in the medical device industry
- Marketing or project management experience within a matrix organization
- Demonstrated success in delivering products and value within an agile-development framework
- + Executes effective producttraining for the sales team
- + 0-2 year’ssuccessful product management or marketing experience
- Uccessful product management or marketing experience
- Perform needs analysis activities, such as data-gathering, documentation, validation, and presentation in order to understand a problem or requirement
6
Skills For Product Specialist Associate Resume
- Experienced in dealing with high volume work
- Develop a strong understanding of our client’s business, investment objectives, investment guidelines and portfolio composition
- Experience with customer support or service management software
- Strong in System deployment/implementation expertise specifically related to Argus Safety and relevant integrations
- Focuses on effective post-sale support for our customers
- Certifications and/or experience with SQL, Unix, Oracle desired
- Two years’ experience in technical support role
7
Skills For Product Associate / Product Specialist Resume
- Excellent grasp of relational database management theory and practice
- Min. 2 years of experience in pharmaceutical sales field
- Project management experience within matrix organization
- Experience in a product management related function
- Experience in a health plan or health services industry
- Project coordination / project management experience
8
Skills For Senior Associate, Product Specialist Resume
- Product owner, product owner by proxy, or business analyst experience within a large matrix organization
- Experience working in a software testing and support position
- Experience working at an investment management / financial services firm
- Ensure quality service with an emphasis on strong attention to detail
- Experience in client services, preferably at a financial services institution
- Experience in sales or sales support
9
Skills For Associate Product Specialist Resume
- + Focuses on effective post-salesupport for our customers
- Conduct 200-300 in person client meetings per year, to demonstrate the value proposition of products
- Networking (IP subnetting, IPsec, NAT, Firewall)
- Pricing contracting strategy
- Willing to be stationed in Surabaya
- Willing to be stationed in Semarang
- Understanding of bond markets (with a preference for Global Credit, US Credit and US Short Duration), trends in the industry and the competitive environment
10
Skills For BAA Product Specialist, Associate Resume
- Understanding of public fixed income credit markets
- A critical position in a growing company using a market leading IT system
- + Responsible for developing, implementing andmaintenance of sales promotions and quoting tools
- Capacity planning and troubleshooting, representing the interests of supported business groups
- Provide pre-sales support including assisting in feature testing, configuration, customer presentations, meetings, high level design reviews
- Manages customer complaints & collaborates with sustaining engineering to manage product issues
- Possess a working knowledge of Web Services and surrounding technologies – HTML, XML, SOAP
List of Typical Responsibilities For an Associate Product Specialist Resume
1
Responsibilities For BAA Product Specialist, Associate Resume
- Provide administrative support for customer marketing and training activities
- Provide creative solutions to client challenges using FactSet products
- Create, prepare and review product reporting for monthly product performance reviews
- MS Windows Server, MS SQL Server, Clustering
- Interface with Regulatory Affairs and Quality Assurance to ensure necessary approvals for assigned products are obtained and keep marketing management informed
2
Responsibilities For Associate Product Specialist Lead Program Resume
- Provide feedback on products ideas and improvements
- Support customers on target products
- Weekly communication with Sales Representatives on leads and opportunities in SFDC
- Review and assist in data maintenance along with prepare and present SFDC trends
- Adhere to and ensure compliance with the Teleflex Code of Ethics, all Company policies, rules and procedures
- Investigate reported software Bugs and provide technical analysis and other details to development
3
Responsibilities For Product Specialist Associate, Liquidity Resume
- Create and/or maintain demonstration and test environments
- Actively manage incoming requests, provide first and second line application support to resolve technical queries and communicate status and solutions to clients on their critical processes
- Interact with software engineering, Analytics specialists, sales, and other consultants to support client needs
- Co-ordinate with global team members to provide 24/7 support for PAB, PUB, and VRS
- Provide feedback to determine future product enhancements
4
Responsibilities For Associate, Product Specialist Resume
- Develops user stories for Infusion Services CareLink
- Tests software against user stories
- Works with business to determine data sources and identify business SMEs
- As needed, works Specialty and / or Infusion Services into or across Bridge
- Has basic knowledge of Microsoft suite of tools
- Work closely with investment team to understand the market and communicate portfolio strategies to internal and external stakeholders, as needed
- Administer multiple SharePoint sites related to Corporate Product processes, workflows and collaboration platforms
5
Responsibilities For E Commerce Associate Product Specialist Resume
- Manage and support projects that advance the Corporate Product team objectives related to product lifecycle management reporting, training curriculum development and rollout, product taxonomy administration, and community network / event planning and coordination
- Partner with product teams across Optum to support product lifecycle process questions and best practices
- Support agile product owners to document and support creation of user stories and other agile program artifacts
- Collaborate with key business partners
- Present options for problem resolution
- Update Policies & Procedures
6
Responsibilities For Product Specialist Associate Resume
- Performs routine or standard requests independently
- Depends on product leads for instruction, guidance or direction on key activities
- As needed, works Specialty and/or Infusion Services into or across Bridge
- Track client meetings and notes in CRM system
- Work autonomously with minimal supervision, yet integrate appropriately with the team and other areas within Moody’s
- Work closely with Product Managers to understand the strategy, vision, and roadmaps for your product responsibilities
- Execute against product roadmaps that focus initially on minimally viable deliverables, while contemplating the near and long-term future enhancements that increase that value over time. Draw on an agile mindset
7
Responsibilities For Product Associate / Product Specialist Resume
- Understand the user experience and deliver solutions that delight
- Serve as a subject matter expert to internal stakeholders on specific marketplace and IT topics
- Address operational challenges with both technical and non-technical solutions
- Drive high-quality execution across organizational lines
- Work within an agile development/delivery framework
- Airline Industry background is desired
8
Responsibilities For Senior Associate, Product Specialist Resume
- Advanced proficiency in verbal and written English communication
- Travel within the US
- Familiarity with Regulatory guidelines
- Understand and explain complex technical and clinical concept
- Proficient with SQL (Sybase, Oracle, SQL Server, SQLite) and/or other relational database systems
- Knowledgeable of core virtualization concepts, specifically VMWare
- Analyst or supervisor role
9
Responsibilities For Associate Product Specialist Resume
- Subject matter expert of Bridge assignment tool or equivalent rules based engine
- Subject matter expert of CPR+, Carelink, Scriptmed or equivalent pharmacy management system
- Intermediate proficiency with MS Office, particularly Excel
- Demonstrated ability to work in a fast - paced environment on multiple projects with tight deadlines Proven organizational skills with ability to be flexible and work with ambiguity
- Able to translate customer needs into feature definition, user stories, product capabilities, and market requirements
- Create and manage a product backlog
10
Responsibilities For BAA Product Specialist, Associate Resume
- Passion for delivering exceptional customer experiences and quality products. Understand how to utilize user experience collateral such as personas, journey maps, etc
- Develop and maintain positive customer relations with clients
- Collaborate with sales and support team to work with client's needs
- Someone who can actively identify problems and drive toward solutions
- Maintain technical support for customers both before and after the sale
- Actively participate with Product Manager and Area Sales Managers to identify business and logistics improvements within Medtronic Neurosurgery requirements
- Recommend necessary changes to product lines, type, packaging, labeling, quality, performance and cost, based on feedback from end users, competitors and internal functions
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