Assistant Housekeeper Resume Sample
Myrl Kulas
762 Abdullah Square,
Detroit,
MI
+1 (555) 761 1473
Work Experience
Assistant Housekeeper
03/2017
-
PRESENT
Philadelphia, PA
- Assist housekeeping supervisor with preparing work schedules and direct staff to adhere to schedules. Make adjustments to schedules as needed to meet business demands
- Assist with the training of room attendants and laundry attendants
- Act as manager on duty for department in absence of housekeeping supervisor
- Stock supply cart and use the amount of supplies in accordance with standards
- Clean a guest room, which include but is not limited to stripping and making the bed, gathering and emptying trash, cleaning mirrors, dusting furniture and fixtures, and vacuuming
- Clean guest baths, which includes but is not limited to cleaning bath fixtures, commodes, floors, walls and mirrors
- Replenish guest rooms and baths with amenities, supplies, and linen and terry in accordance to standards
Assistant Housekeeper
11/2011
-
09/2016
Phoenix, AZ
- Insert magnetic keys in all villas assigned
- Perform any daily tidy, full clean, check out or stay over service assigned
- Maintain positive public relations and a pleasant attitude with guests and associates
- Responsible for following safe working practices and conditions within the department
- Wear the name tag and uniform at all times during working hours
- Taking care of all materials provided by the company
- Follow all rules related to the HSK department and Marriott regulations
- Able to converse in English and Mandarin
Assistant Housekeeper
10/2006
-
10/2011
New York, NY
- Inspect room for repairs or fixtures that are not working properly and make small repairs such as replacing batteries for remote control or replacing light bulbs. Report request for repairs to supervisor or maintenance department in accordance with hotel procedures
- Inspect rooms and baths to assure quality standards have been achieved
- After cleaning each room and bath, report room status to front desk in accordance with hotel procedures
- Achieve productivity and quality standards for cleaning rooms and baths
- After cleaning rooms and baths, store cart and supplies, and empty trash in accordance with hotel procedure
- After cleaning rooms and baths, store cart and supplies, and empty trash in accordance with hotel procedures
- Check all assigned villas for vacancy. Knock three times and say, "Housekeeping." Do not leave villa unattended without closing and locking the door first
- Check villa for any missing articles or damage and reported to the HSK management. Follow up with the lost and found procedure
- Clean villa in detail and restock guest supplies as needed
Education
University of Mary - Fargo Center
2001 - 2006
Mba's Degree in Management
Professional Skills
- Experience supervising a Housekeeping Department with more than 14 staffs
- Previous experience working in Housekeeping department
- Previous experience within the Housekeeping Department within a Supervisory / Managerial role
- Works effectively with the Engineering department on guest room maintenance needs
- Working knowledge of HotSos, LMS AS400
- Assist the Housekeeping Manager in personnel matters such as interviewing, evaluating and counselling
- Maintain open channels of communication with the Housekeeping Manager on all matters affecting the Housekeeping and Laundry Department
How to write Assistant Housekeeper Resume
Assistant Housekeeper role is responsible for leadership, security, training, health, communications, opera, excel, interpersonal, marketing, planning.
To write great resume for assistant housekeeper job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Assistant Housekeeper Resume
The section contact information is important in your assistant housekeeper resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Assistant Housekeeper Resume
The section work experience is an essential part of your assistant housekeeper resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous assistant housekeeper responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular assistant housekeeper position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Assistant Housekeeper resume experience can include:
- Proficient in computer skills (Microsoft Words, Excel and PowerPoint), Opera preferable
- Assists in supervising an effective inspection program for all guestrooms and public space
- Assist the Executive Housekeeper in planning and organizing the housekeeping department, all public areas, guest rooms, laundry and linen
- Ensure that Room Attendants’ cleaning quota, linen count and missing items are accurate
- Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager
- To inspect rooms cleaned by housekeeping personnel for cleanliness and maintenance of deficiencies
Education on an Assistant Housekeeper Resume
Make sure to make education a priority on your assistant housekeeper resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your assistant housekeeper experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Assistant Housekeeper Resume
When listing skills on your assistant housekeeper resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical assistant housekeeper skills:
- Service oriented and with good personality
- Proficient in using various computer applications
- Pleasant personality and enjoys meeting with guests
- Manages and monitors fiscal budget, operations and marketing strategies to produce both short term and long term profitability
- To prepare monthly and daily scheduling to ensure adequate manpower
- To continually supervise, train and retrain all housekeeping personnel
List of Typical Skills For an Assistant Housekeeper Resume
1
Skills For Assistant Housekeeper Resume
- Maintains records, including repairs needed, lost and found items, and quality of work done by employees
- Instructs employees and new hires on the products used for cleaning in accordance with OSHA chemical Right to Know standards
- Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary
- Consult with the Housekeeping Manager on any work that needs to be excluded
- Fluent in English and Bahasa Melayu
2
Skills For Assistant Housekeeper Resume
- Manages assigned operational functions consistent with the strategic plan and vision for the department, the division
- Inspects 5 rooms or more in written form and 20 visual inspections on a daily basis to ensure that Floor Supervisors and GRA's are conforming to the sanitation requirements of health laws and standards
- Coordinates and conducts performance appraisals of Housekeeping employees in accordance with company guidelines
- Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance
- Manage the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
- Carry out the special needs and requests of guests, VIPs, repeat visitors and club members
- Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents)
- To assist the department to control and reduce departmental expenses/labour, linen, equipments, supplies, amenities and uniform
3
Skills For Assistant Housekeeper Resume
- Actively promote and deliver guest service consistent with the company’s core standards and brand attributes
- Inspect guest and public areas on a daily basis to ensure that all furnishing, facilities, and equipment are clean and in good repair and reports findings to the Housekeeping Manager
- To co-ordinate the spring cleaning / extra work schedule / maintenance requisitions of all rooms and public areas with the House Keeping Manager and ensures such schedules and requests are followed
- Receive and investigate queries and complaints from hotel guests, Management and Front Office, then reports to Housekeeping Manager
- Monitor Housekeeping ambassadors’ performance to ensure that guests receive prompt and courteous service
4
Skills For Assistant Housekeeper Resume
- To supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual
- People oriented with excellent guest service and interpersonal skills to effectively communicate with all business contacts
- Good organizational skills, ability to prioritize workload & work within tight deadlines
- Related work experience in the hospitality industry
- Good leadership with strong interpersonal skills and the ability to train and develop team members. Able to create positive and effective working relationships with both guests and team members
- Build a “Count On Me” Culture: Create a positive and engaging work environment based on Wyndham’s Count On Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
5
Skills For Assistant Housekeeper Resume
- Knowledgable in operating cleaning machines & equipment, and cleaning chemicals
- Assist the Assistant Housekeeper in daily operation and supervise the Housekeeping team
- Evaluate, praise, and discipline housekeeping employees when warranted
- Ensure the cleanliness, hygiene and tidiness of all public areas accordingly to the hotel standard
- Maintain a professional, neat and well-groomed appearance and demeanor
- Report to the Executive and Assistant Executive Housekeeper – 2
- Guest Room Attendants, Housemen and Shampoo Crew - approx. 30 employees daily
6
Skills For Assistant Housekeeper Resume
- Hazard management identification
- Hospitality management studies
- Completes the daily summary
- Poses leadership qualities
- WHS legislation knowledge
- Biohazard (OSHA) trained
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