Assistant Facilities Manager Resume Sample
Caden Crooks
979 Volkman Dam,
Dallas,
TX
+1 (555) 392 3939
Work Experience
Assistant Facilities Manager
04/2018
-
PRESENT
Phoenix, AZ
- Facilities or property management experience in corporate environment, third party service provider or as a consultant
- After hours, on call availability
- Manage the site in accordance with all agreed policies, procedures and contract scope
- Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations, to the Regional Facilities Manager and Senior Facilities Manager, for consideration
- Understand when to surface issues to technical teams or recommend improvements to the team's processes and tools
- Troubleshoot and assist with operating digital video equipment
- Assist with site responsibilities for mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generator and others defined within the portfolio of respective sites
- Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity
- Ensure compliance with all Health and Safety, Environment and Risk Management policies and procedures in conjunction with the Area/Site Manager, manage repairs and maintenance, minor works and other requests received via the help desk, tracking to completion
Assistant Facilities Manager New
11/2013
-
01/2018
Phoenix, AZ
- Assist in procuring and managing Vendors, ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance
- Support the Facility Manager, Senior Facilities Manager and Regional Facilities Manager in the implementation of short and long-term projects for the client
- Maintain and update Standard Operating Procedures (SOPs) and emergency response documentation for the site as required
- Update and maintain accurate records and official documentation for the site
- Deliver portfolio management reports as required under the Agreement with the Client and as requested
- Coordinate the negotiations of new and existing contracts along with completing necessary vendor set up forms and reviewing Certificate of Insurance for compliance
- Manage contractors when on site ensuring each contractor is following all client and JLL polices and ensuring the delivery of the service is completed correctly
- Actively involved in preparing, understanding and managing the site’s LDRPS program. Along with ensuring the site leader has been informed of the annual EED program
Education
University of Washington
2008 - 2012
Bachelor's Degree in Facilities
Professional Skills
- Exceptional communications skills, written and verbal (including strong skills in Word, Excel and Outlook
- Strong planning, organizing, prioritizing, and delegating skills
- Expert skills in negotiating, communicating (written and verbal), and conflict resolution skills; and
- Excellent communication skills and willingness to interact effectively with coaching staff and athletes on a daily basis
- (Special Factor)Demonstrated experience in building maintenance and/or construction. Demonstrated experience as a firefighter
- Team management skills including communication, prioritisation, planning likely to have been obtained over several years
- Proven communication and influencing skills with the ability to gain acceptance at all levels of management and external suppliers
How to write Assistant Facilities Manager Resume
Assistant Facilities Manager role is responsible for software, computer, microsoft, basic, reporting, leadership, excel, accounting, security, contracts.
To write great resume for assistant facilities manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Assistant Facilities Manager Resume
The section contact information is important in your assistant facilities manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Assistant Facilities Manager Resume
The section work experience is an essential part of your assistant facilities manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous assistant facilities manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular assistant facilities manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Assistant Facilities Manager resume experience can include:
- Possesses very strong communication skills - both verbal and written and has the ability to communicate effectively to multiple levels of the organization
- Strong computer, writing skills, Microsoft office
- 3 – 5 years prior experience in Operations, Hospitality Services, Facility/Property Management or Supply Chain experience
- Good communication skills electronic, verbally and written
- Good demonstrable administration skills
- Excellent communication skills with ability to give presentations
Education on an Assistant Facilities Manager Resume
Make sure to make education a priority on your assistant facilities manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your assistant facilities manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Assistant Facilities Manager Resume
When listing skills on your assistant facilities manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical assistant facilities manager skills:
- Proven people management experience, strong organizational skills, and high level of attention to detail,
- People skills/communicaton and writing skills
- Excellent stakeholder management skills with good communication at all levels
- Excellent problem solver with strong time management and analytical skills
- Good communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences
- Proven analytical and problem solving skills. Ability to use initiative, judgement and take decisions
List of Typical Experience For an Assistant Facilities Manager Resume
1
Experience For Assistant Facilities Manager New Resume
- Source local services and goods needed to perform day to day operations through 3rd party suppliers via JLL sourcing platform
- Experience in Facilities Management or Property Management
- Facilities or property management experience in corporate environment, third party service provider or as a consultant
- Facilities or property management experience in corporate environment, third party service provider, or as a consultant
- Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
2
Experience For Senior Assistant Facilities Manager Resume
- Previous experience of office refurbishment and relocation a pre-requisite
- Previous multi-sited facilities experience in a corporate environment. Membership of the BIFM would be
- Carrying out site inductions and acting as Deputy BEC
- Providing assistance with more complex related requests
- Assist with researching, analyzing and reporting budget variances and trend reports
- Ensures reliability of building infrastructure supporting operations by completing preventive maintenance and reactive work orders
3
Experience For Assistant Facilities Manager Resume
- Interface with the DC Management regarding ongoing projects and coordinate maintenance of the facility’s equipment to meet the needs of the building
- Call and schedule vendor services as needed, including furniture cleaning, lighting contractors, waste management contractor
- Manage by Walking Around (MBWA). Personally have high level of operational awareness (know what’s going on across all of your service delivery areas)
- Directly support the Account Team in executing the needs of managing the assigned portfolio
- Work closely with the Vendors, Operating Engineers and Security Team to ensure that we provide outstanding service to the Client
4
Experience For Assistant Facilities Manager New Resume
- Work with the Workplace Director and Critical Environment Director to implement a comprehensive energy management program including ongoing management
- Different shifts as assigned in a 24 hour/7 days a week operation (including working weekends)
- Assist in the development and management of the detailed annual operating budgets for each building in your territory
- Feedback, training, coaching and guidance
- Responsible for managing and reporting on budgets and resources
- Assist Facility Management Team with tactical planning for the account facilities team’s goals and objectives
- Develop Standard Operating Procedures (SOP’s) for assigned tasks and typical responsibilities
5
Experience For Senior Assistant Facilities Manager Resume
- Implement a Preventive and Planned Maintenance program to minimize maintenance, repair and replacement costs together with minimizing the risk of plant failure
- Liaise with landlords and building management on rental matters as directed by the Manager Facilities & Occupational H&S
- Prepare SOW and manage interior building renovations projects as directed
- Provides direct oversight for Technical, Maintenance and Building activities within the facilities budget to ensure compliance
- Supports the standard operating procedures for facilities maintenance
- Assist with budgetary analysis and reporting
6
Experience For Assistant Facilities Manager Resume
- Administer contract services including all major facilities operations as well as food, janitorial, security, landscape and soft services
- Response to emergencies impacting the operation and/or use of the facility
- Manage the daily delivery of existing service contracts
- Assist Regional Facility Manager with tactical planning for the regional facilities team’s goals and objectives
- Any other activities to support site operations, including, but not limited to
- Any other activities to support site operations, including, but not limited to: Moves/reconfigurations, events, safety, reception and mail services
- Assist Facility Manager with tactical planning for the regional facilities team’s goals and objectives
7
Experience For Assistant Facilities Manager New Resume
- Carry out regular site audits e.g. KPI, QHSE, CATS & Hazard spotting etc
- Procedures and Iris Intranet used to ensure that the building is compliant
- Assistance in real estate projects, including relocation
- Supervision of on-site catering activities
- Follow up on all delinquencies, under the direction of facility manager, utilizing C&W or client-directed policies
- Basic understanding of lease terms, the reconciliation process for CAM, insurance and real estate taxes
- Ensure that the team liaises closely with the Regional Operations procedures to ensure service standards are maintained
- Implement, comply with and audit all internal management systems, for quality assurance
8
Experience For Senior Assistant Facilities Manager Resume
- Assist the MAC Coordinators with the coordination of Churn and relocation activities
- Ensure all Critical Environment (CEM) requirements are met
- Ensure all Reactive Maintenance is completed as per the agreed timeframes
- Evaluate service response time and analyze occupants’ service request trends and suggestions
- Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user
- Coach and develop direct report employees to reach full potential, dealing directly and quickly with performance issues and positioning employees for success within the firm
- Meet regularly with employees 1:1 and in team meetings
- Ensure that individual development plans are in place for all subordinates and report bi-annual progress on these plans
9
Experience For Assistant Facilities Manager Resume
- Assist with Business Unit relocations or ‘ad hoc’ projects
- Prepare construction cost estimates for leaseholds improvements
- Support both the review of lease offers to ensure contractual compliance and the negotiation of terms and conditions as required
- Identify safety hazards within the building and incorporate the remediation of such hazards to ensure that the building's staff and occupants work in a safe environment. Implement, administer, and coordinate safety training program
- Preparation and analysis of regular and ad-hoc reports and presentations
- Oversee site CMMS Administrator to meet client and Jones Lang LaSalle SOPs and best practices
10
Experience For Assistant Facilities Manager New Resume
- Manage the coordination of Environmental Health & Safety (EH&S) programs in offices, manufacturing sites, and plants with responsibility for results in terms of costs, methods, and employees
- Provide direction to employees according to established EH&S policies and management guidance and act as advisor to unit, or sub-units and get involved as required to meet EH&S policies/guidance or resolve problems
- Establish and recommend changes to EH&S policies/procedures based on government standards and regulation/corporate direction which affect to the organization
- Ensure properties in the regional portfolio pass the Jones Lang LaSalle management, operations and financial audits
- Business continuity plan development and maintenance
List of Typical Skills For an Assistant Facilities Manager Resume
1
Skills For Assistant Facilities Manager New Resume
- Demonstrated ability to deal effectively with staff at various organizational levels, with varied business initiatives
- Excellent leadership skills with ability to manage and develop service teams and to motivate and achieve results through others
- Good math, analytical and reporting skills
- Strong computer skills, especially MS Office (Word, Excel, Access, Outlook), and familiarity with facilities work management systems and accounting software
- Strong interpersonal skills, and the ability to communicate orally and in writing to internal and external customers
- Developed critical thinking, problem finding, and problem solving skills (required)
2
Skills For Senior Assistant Facilities Manager Resume
- Related experience and/or training; or equivalent combination of education and experience working in facilities
- An experienced manager with proven track record in delivering exceptional service
- Experience in experience required in Construction, maintenance, electrical, plumbing, carpentry, facilities maintenance
- Experience in experience required in construction, maintenance, electrical, plumbing, carpentry, facilities maintenance
- Proficient computer skills including, but not limited to, Microsoft Office Suite
- Proven ability to motivate and lead a multi-skilled team in the support of Facilities Management and the management of operational incidents
- Highly developed quantitative analysis skills and project management expertise
- Proven previous experience as an Assistant FM in a corporate office environment
3
Skills For Assistant Facilities Manager Resume
- People leadership skills and knowledge of Labor Agreements
- Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, and Outlook)
- Experience of supervisory experience facilities management or related field
- To effectively manage a delegated budget and systems in line with Company policies and procedures ensuring that financial regulations are followed
- Real estate property/facility management or related experience or any similar combination of education and experience
4
Skills For Assistant Facilities Manager New Resume
- Highly developed customer service skills (required)
- Real estate property/facility management or related experience or any similar combination of education and experience
- Ensure staff and contractors work effectively, efficiently and within safe guidelines across all sites
- Working knowledge and experience in financial reporting and budgeting
- Experience of reviewing, developing and implementing new systems and processes
- Implement an effective cleaning stock control and ordering system to align to local budgets, flagging any impacts to budget by overspend
5
Skills For Senior Assistant Facilities Manager Resume
- Experience of controlling multi site team involving hard and soft services for a multi site
- Knowledge and experience of managing cleaning, porterage and Security services
- Experience of working in a busy and challenging workplace / work environment.
- Experience of leading a business through mobilisation and conducting site based contract inductions for clients and end users alike
- Experience working with MEP, landscaping, HVAC, UPS, and electrical systems
6
Skills For Assistant Facilities Manager Resume
- Ensure that staffing and resource is managed in the most effective way, adjusting to changes in service delivery and customer demand
- Strong presence required dealing directly with customers
- IOSH and a good understanding of relevant Health, Safety and Environmental legislation
- Experience in managing vendors and small projects
- Experience working in an Athletic environment
- Contract negotiating experience
- Be able to demonatrate approaches to improving customer experience in a busy office environment
7
Skills For Assistant Facilities Manager New Resume
- Experience in reliability engineering, maintenance operations, facilities design, operations or equivalent
- Documented experience working with an inventory management system
- Documented experience working with a Computerized Maintenance Management System
- Has experience working in corporate/client driven environment
- Conducts regular walk thru, check up and inspection of electrical, mechanical, plumbing FDAS, Firepro system and ensure these are in good condition
- Oversee housekeeping staff and ensure that site is always in good and clean condition
8
Skills For Senior Assistant Facilities Manager Resume
- Qualified to HND or equivalent experience in an engineering discipline
- Experience in the PFI sector
- Three or more years of event coordination experience
- Proven track record in managing teams between 6- 13 people
- Highly organized and skilled with time management; able to self-manage while working remotely
9
Skills For Assistant Facilities Manager Resume
- Demonstrates continuous effort to improve operations, service levels, and streamline work process
- Experience on HVAC systems
- Experience in Facility Management or Facilities Operations
- Review processes and initiate discussions on what can be changed to increase effectiveness
- Ensure high level customer experience
- Operate as the subject matter expert in relation to the above services
- Carry out any other reasonable tasks as deemed appropriate to facilitate the effective operation of the business
- BA/BS or equivalent combination of education and related experience in facilities or property management
10
Skills For Assistant Facilities Manager New Resume
- Facilities, property or operations management experience
- Working knowledge of building systems including but not limited to plumbing, electrical, HVAC and FLS
- Dealing with inquiries from vendors regarding payments, investigating holds or blocks
- Setting up new vendors, coordinating delivery schedules, directing drop-offs, etc
- Assisting in the planning and hosting of the occasional GREF-related event as needed
- Understanding of contract documents and routine accounting methods
List of Typical Responsibilities For an Assistant Facilities Manager Resume
1
Responsibilities For Assistant Facilities Manager New Resume
- Meet or exceed site Key Performance Indicators (KPI’s) and monitor Service Level Agreements (SLA’s) to identify potential changes and plan corrective actions accordingly
- Experience in managing multi-site facilities or experience in a service / repair work setting
- Computer skills (Microsoft Word, Excel, & Project)
- Experience of FM service delivery, across the entire Total Facilities Management spectrum. Supervisory experience required
- Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, and Outlook
2
Responsibilities For Senior Assistant Facilities Manager Resume
- Finance – Assist with analysis and accurate financial reporting/ forecasting. Demonstrate the ability to interpret and explain results and variances
- Needs to have attention to detail with strong customer service abilities
- Need to have Facilities Management experience
- Deliver excellent customer service to meet or exceed client expectation
- Build effective client relationships and ensure a high level of customer service is provided
- To establish, maintain and develop effective professional working relationships with clients, Integrator, Interserve staff and other key stakeholders
- Facilities or property management experience in corporate environment, third party service provider or as a consultant
- Experience in similar facilities management roles preferably in Corporate MNCs
- Good standard of education – GCSE Level or equivalent
3
Responsibilities For Assistant Facilities Manager Resume
- Oversee daily work order review and follow up on work orders to ensure impeccable performance and superior customer experience
- Previous H&S experience would be advantageous
- Being part of the site disaster recovery team
- Dealing with staff holidays, sickness and development
- Working knowledge of electrical, mechanical, and HVAC systems
- Performing capital improvements in areas of energy savings/conservation in Blain buildings
4
Responsibilities For Assistant Facilities Manager New Resume
- Providing regular updates to the manager on resource utilization and significant events
- Working with MEP contractors
- Monitoring of physical condition of the campus
- Using the RE&F OSvC Dashboards, monitor ticket issues for the entire HQ region and provide guidance as required
- Staff management of many levels of staff with multiple direct reports, including hiring, mentoring, performance review, training, and disciplinary actions
- Coordinate projects for client managed interior renovations including working with building expeditors, architects, general contractors, etc
- Plan & organise training programmes for facilities staff in order to assist in maintaining safe working practises and staff development
5
Responsibilities For Senior Assistant Facilities Manager Resume
- Overall responsibility for delivery of back of house and front of house services including but not limited to cleaning, housekeeping, porterage, Security
- Provide support to the lead housekeeper for cleaning services ensuring induction, training and audits are completed and recorded
- Management of ordering for catering and building service
- Manages and oversees front of house maintenance contracts including but not limited to: painting, landscaping, signage, vertical transportation Etc
- Drive and implement continuous improvement, by reviewing and developing site-specific procedures on an ongoing basis
- Management of site security, including manned guarding, alarm systems, access control and CCTV, management of contractors, data confidentiality
- Maintain accurate seating charts for client’s future space planning needs
- Knowledge of building and fire codes including violation dismissal and construction filings
- To schedule all reactive and periodic activities relating to the above services to the correct resource, paying attention to contractual requirements
6
Responsibilities For Assistant Facilities Manager Resume
- Control all materials, purchasing and expenditure undertaken as part of the contract including payment of wages, overtime or other employee related costs
- Supervision of onsite maintenance engineer and all sub-contractors covering all buildings, grounds maintenance and cleaning teams
- Acquire knowledge and basic understanding of the building systems
- Provides support to line managers service contracts including but not limited to engineering, electrical operations, fire life safety and janitorial
- Complete regularly scheduled maintenance and monitoring of systems related to normal building operations
- Review and action on monthly recurring commodity vendor invoices for portfolio to ensure accurate pricing, locations and scope are captured
7
Responsibilities For Assistant Facilities Manager New Resume
- Develop monthly/quarterly variance reporting on all operating budgets for the property on a timely basis
- Issue PO, process A/P, site level accounting and vendors invoicing
- Work varied shifts, including weekends and holidays as well as being on call
- Some understanding of leasing / landlord requirements
- Assist with budgetary requests, financial analysis and on-going financial reporting
- Maintain statutory compliance, handle operational approval, invoicing & reporting
- Solutions oriented, providing explanations and proposed resolutions to problems rather than purely identifying problems
8
Responsibilities For Senior Assistant Facilities Manager Resume
- General FM knowledge of Facilities operations, FLS, UPS systems, Emergency generators, accounting and building systems
- Supervise the delivery of contractual services (i.e. landscaping, cleaning, pest control and various other client obligations)
- Knowledge of Real Estate, Telecommunications, Furniture, Accounting, and Building Systems helpful
- Basic understanding of budgeting and financials
- Finance –Assist in development of operating budgets, forecasts and adherence and tracking of savings and cost avoidance
- Follow core safety/life-saving rules
- Assists the Facilities Manager with preparing budgets and tracking expenses. Maintains facilities files including contracts, vendor log, and COI’s. Assists Facility Manager in bid documents and contract expirations
- Proven track record in Managing PPM and Reactive Works
9
Responsibilities For Assistant Facilities Manager Resume
- Prioritize service requests and handling emergency/escalated calls as needed
- Building mgmt experience
- New build and remodeling construction experience
- Assist with Coordination and scheduling of Controlled Environmental Vault inspections (CEV)
- Supports the Facility Manager with day-to-day operations of the facility(s) or campus including janitorial, lifesafety, engineering and general maintenance and helps to ensure these are carried out in a manner consistent with C&W policies and ownership directives. This includes assisting with the management of contracts and vendors
- Screen applicants to develop a stable, competent work force. (Per the client’s background screening procedures)
- Supports the Facility Manager with day-to-day operations of the facility(s) or campus including janitorial, life- safety, engineering and general maintenance and helps to ensure these are carried out in a manner consistent with C&W policies and ownership directives. This includes assisting with the management of contracts and vendors
- Technical competence of Mechanical, Electrical and Plumbing services
10
Responsibilities For Assistant Facilities Manager New Resume
- Support the Facilities Manager by being a key focal point for client interactions on site
- Oversee security contract at Victoria St. building in conjunction with Security Manager
- Assist with site admin including time sheets, HR issues (absence and leave)
- Coordination with the space planning managers, local facilities teams, and vendors for move projects
- Lead move planning meetings
- Manage day to day technical problems providing a first line response in accordance with service deliverables. Management of PPM implementation
- Issue PO, process A/P, site level accounting
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