Application Development & Support Resume Sample
April Lesch
5277 Kozey Parkway,
New York,
NY
+1 (555) 747 2699
Work Experience
Director, Application Development & Support
05/2017
-
PRESENT
Detroit, MI
- Maintain and evolve an effective team structure as Brown Advisory’s business and system needs change
- Support Brown Advisory’s 24 x 7 x 365 batch cycle and operations processes
- Experienced in all ITIL processes
- Understand stakeholder’s expectations and objectives
- Partnering with other regional teams to enhance the team’s operational support model and processes for continued scalability to the business
- Experience in first level user and technical support
- Knowledge and experience in trading and market data is preferable
Application Development & Support
10/2014
-
04/2017
Phoenix, AZ
- Knowledge in SQL and scripting
- Knowledge and experience in Splunk and/or other BI/Data warehouse tools is an advantage
- Provide feedback and suggestions to the UI team’s design and technical leaders
- Perform Code reviews on other developer’s work
- Accountable for all Service Management disciplines such as: Change, Problem and Request Management - in order to support the application
- Provides 2nd and 3rd line application support resolving all incidents and requests in line with SLA’s and under taking problem managing working closely with Service Management and Infrastructure Support
- Provide technical oversight, direction, and mentoring to application development staff and off-shore support team
- Manage development delivery and support including application monitoring, escalation and incident management procedures and execution
- Strong communication to stakeholders - Managing client/end-user expectations
Co-op, Application Development & Support
04/2012
-
07/2014
Boston, MA
- Work closely with the IT infrastructure team to recommend, establish, and follow policies on system use and services
- Track, monitor, and close production support issues escalated from the help desk and maintain a Known Errors Database
- Demand management/Issue Management - clear tracking/updating of all requests coming into the application development organization tracking, prioritizing and delivery
- Manage application support; including recovering application failures and restoring availability; implementing service action plans; and providing outage management reports
- Develop productivity and service metrics to measure the team’s performance and effectiveness
- Continue to look for ways to improve the SDLC process across the organization, delivery capabilities, and making the application delivery organization more effective
- Identify resource requirements, and execute on the hiring, performance assessment, coaching, and career development of team members
- Manage and oversee the application development and support for a portfolio of ~20 applications
Education
Strayer University - Loudoun Campus
2008 - 2012
Bachelor's Degree in Information Technology
Professional Skills
- Strong SQL and C# skills. Comprehensive experience in web technologies e.g. ASP.NET, Silverlight, JSON, LINQ, WCF, WPF, WinForms, REST, JavaScript
- Strong configuration skills and very comfortable working with large data volume
- Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
- Strong RDBMS experience and exposure to SQL Queries, troubleshooting, tuning
- Demonstrated experience managing in a matrix and cross-organizational environment
- Proven experience with cloud technologies
- Demonstrated experience with Splunk Enterprise
How to write Application Development & Support Resume
Application Development & Support role is responsible for reporting, training, mainframe, credit, integration, database, java, architecture, manufacturing, design.
To write great resume for application development & support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Application Development & Support Resume
The section contact information is important in your application development & support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Application Development & Support Resume
The section work experience is an essential part of your application development & support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous application development & support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular application development & support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Application Development & Support resume experience can include:
- Maintain compliance with all technical standards and regulatory requirements like SOX, Change Control processes and policies and applying Information Technology best practices
- Strong ability to effectively participate in a group discussion with technical relevance
- Years of experience software development experience
- Prior experience with MS Visual Studio and Team Foundation Server, Visual Studio Online
- Hands on experience supporting production applications. Willing to be on-call, on a rotating basis, if needed in the future
- Employ an Agile leadership style focusing on independence and developing skill
Education on an Application Development & Support Resume
Make sure to make education a priority on your application development & support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your application development & support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Application Development & Support Resume
When listing skills on your application development & support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical application development & support skills:
- Strong analytical and problem solving skills and technical skills
- Experience in effectively managing small teams
- Prior experience in people management, i.e. recruitment, coaching, professional development, performance management
- Interpersonal skills to develop and manage relationships with internal customers and present ideas and proposals in written and oral form
- Communicate clearly and effectively with stakeholders and others. Manage client/end-user expectations
- Experience using Linux or Unix, including related scripting
List of Typical Experience For an Application Development & Support Resume
1
Experience For Application Development & Support North Tyneside Resume
- Reviewing application change plans, tracking change ticket initiation, approval and quality, process compliance and ensuring change implementation
- Provide emergency support as necessary
- Plan, develop, implement and maintain Service Level Agreement (SLA)/Operational Level Agreements with internal and external teams
- Track and report progress of projects against key milestones
- Ensure on-time and high quality delivery of the projects
- MS Visual Studio and Team Foundation Server, Visual Studio Online
- In-depth knowledge of IT concepts, strategies, and methodologies
- Advanced knowledge of Agile software development methodology and techniques
- Promotes and supports continuous improvement of individuals, teams and process
2
Experience For Co-op, Application Development & Support Resume
- Motivate and inspire the team
- Hires and manages team of people, coaches, counsels, and develops team members
- Defines individual and team performance objectives and development plans and ensures alignment with organizational objectives
- Advanced knowledge of management concepts, practices, and techniques
- Design and implement practices to assist with incremental delivery and continuous integration
- Plan, releases and schedule development of enterprise software
- Manage application support in an Agile software development framework
3
Experience For Director, Application Development & Support Resume
- Identify and devise ways to improve the SDLC process across the organization, delivery capabilities, and make the application delivery organization more effective
- Assist with recruitment of direct line reports
- Maintain compliance with all technical standards and regulatory requirements
- Review application change plans
- Track change ticket initiation, approval and quality, process compliance
- Ensure successful change implementation
- Ensure on-time and high-quality delivery of the projects
- Define individual and team performance objectives and development plans, and ensure alignment with organizational objectives
- Advanced knowledge of business management concepts, practices, and techniques
4
Experience For Manager, Application Development & Support Resume
- Deal with complexity and perform under pressure in a Production Support environment
- Exposure to web services (SOAP, RESTful, XML, JSON, etc.) required
- Deliver quality work products in compliance with internal and client standards
- Directs the development, implementation and maintenance of application system initiatives in order to provide superior information systems in support of state health and human services agency
- Provides leadership for all application systems operations, maintenance and development, prioritizing projects and ensuring commitments are met providing high quality and cost effective systems while meeting customer expectations
- Directs activities and resources to perform all stages of the SDLC including requirements development, design, development, testing and deployment
- Ensure that projects are delivered on time, within budget, adhere to high quality standards, meet customer expectations and add value
- Directs the business area analysis and project management functions associated with applications support and development, providing expert information system knowledge to clients in order to solve complex business issues in support of strategic goals
5
Experience For Application Development & Support Analyst Resume
- Application Maintenance - Production Support and Incident Management
- Ensure compliance to SLAs
- Mentor team on a continuous and regular basis to ensure knowledge transition and quality delivery
- Technical expertise in Java/J2EE, JCaps, Oracle SOA, Unix/AIX platform, Sybase, PL/SQL and Stored Procedures
- Deliver dependable technology solutions for Treasury Credit Risk systems, a mix of vendor and in-house developed systems
- Provide support on Treasury Credit Risk application system
- Deliver application enhancements and reports using Agile and modern delivery toolset to enable business needs, technology strategy and improve operational efficiency
6
Experience For Application Development & Support Engineer Resume
- Provide effective functional and technical support for applications under purview - ensure issues are appropriately documented, tracked, addressed and resolved in a timely manner
- Develop and deliver technology solutions relating to Treasury Credit risk application for Front, Middle and Back office user groups, and provide post-implementation production operational support
- A team player, fast learner with at least 3 working experience
- Application development experience
- Experience with any Message Queue
7
Experience For Assistant VP Front Office Rapid Application Development & Support Resume
- Experience with any NOSQL & RDBMS
- Keen interest in Financial Products, Open-Source stack, Agile and Continuous Delivery
- Provide executive vision, strategy and leadership for the evolution of the enterprise application portfolio pertaining to USCC’s BSS/OSS and Web/E-commerce initiatives
- Accountable for driving the company’s core values and behaviors, to include an environment of respect and openness (our Dynamic Organization business model)
- SAFe Agile methodology experience
8
Experience For Manager, IT Application Development & Support Resume
- Tool /Application development towards process planning/operations at multisites
- Serves as a member of the senior IT leadership team to guide IT strategy and approaches
- Leverage and integrate best practices for continuous process improvement
- Knowledge of Bell Canada’s Products & Services as well as Media, Network, IT and Call Centre environments
- BA required in IT and Finance.
- Demonstrated skills/experience with success in managing high volume, mission critical IT project portfolios, systems, strategic planning, contract negotiation/maintenance, metrics and reporting
9
Experience For Application Development / Support Resume
- Prior experience in mainframe applications, Client/Server and/or Web applications and mainframe applications. Current environments include NET Framework, C#, VB, J2EE, AJAX, WCF, OOA&D, UML, RUP, Apache, MS SQL, PowerBuilder, DB2, COBOL, CICS, Windows 2000, AIX, mainframe OS
- Able to Train Users and Document Process
- Sybase, Mariadb, Mongodb, Redis or any in-memory cached
- Solaris, Redhat Linux or any Unix or Linux OS flavor
- Windows 2008/2012 knowledge
- Html, Xml, JSON, Flatbuffer
- Credit Risk Risk Business Knowledge
- Nodejs, Meteor Framework
List of Typical Skills For an Application Development & Support Resume
1
Skills For Application Development & Support North Tyneside Resume
- Management experience or total equivalent experience
- Work closely, and communicate effectively, with business users as well as software vendors on solution delivery and issue resolution
- Working on data transformation. Experience using Talend is ideal
- Experience demonstrating knowledge and understanding of business process redesign and Software Development Life Cycles
- Experience managing development teams of 8+ developers, including remote and off-shore developers
- Strong ability to work on several concurrent assignments involving various technologies and environments
2
Skills For Co-op, Application Development & Support Resume
- Experience working with large volumes of data processed daily
- ) - Experience in Information Technology application development or application engineering
- Experience working within SDLC
- Experience supporting ERP system implementations and operations
- Experience in Client Side Scripting /Development
- Work in a flexible environment with shifting work priorties on daily/weekly basis
- Solid understanding of OOP concepts required
- Experience with Java (J2SE, J2EE), Javascript, CSS3, HTML5, Hibernate, Spring, Struts, nice to have
- Extensive relational database and operating systems experience with Oracle and/or Progress
3
Skills For Director, Application Development & Support Resume
- Experienced in application / solutions architecture
- Provide Level 3 support for the effective use of standard applications
- Experience with Web application design, development and operations
- Experience with Mobile/Tablet application design, development and operations
- Experience with SQL Server, specifically SQL 2008 and 2008R2
- Experience in Azure cloud development
4
Skills For Manager, Application Development & Support Resume
- Develop productivity and service metrics to measure the team’s performance and effectiveness; recommend and implement processes to improve performance
- ) - Supervision or management of software development professionals or equivalent combination of education and experience
- Experience and advanced knowledge of enterprise Agile software development methodology and techniques
- Experience in web portal development & maintenance; especially on cloud based technology
- Experience in EDI and HIPAA transactions
- Creating and executing Unit Test plans, defect identification and fixing, code deployment and integration
- Resolving issues during application development, implementation & sustain maintain phases
- Understanding of patch management tools such as WSUS
- Understanding of Microsoft enterprise systems (Active Directory environments, Windows Server 2003/2008/2012)
5
Skills For Application Development & Support Analyst Resume
- Socializing programs (teambuildings)
- Understanding of process flows, decisions and rules
- Supporting internal GAI needs and site development/sustain maintain activities
- Directs and manages staff including hiring, performance management and assessment, development, mentoring, training, and staff budgets
- Managing development teams of 8+ developers, including remote and off-shore developers
- Implement an Agile software development environment that promotes learning and enables resources to resolve and remove their own obstacles
6
Skills For Application Development & Support Engineer Resume
- Coach teams and individuals with their understanding of Agile Methodologies and Agile Practices
- Facilitate sprint retrospectives, project conflict resolution and independent decision making
- Provide technical oversight, direction, and mentoring to a team of application developers
- Comfortable in enforcing team standards for technical excellence
- Developing applications that interacts with the mainframe
- Working in complex environments; large databases, multi-tiered application structure
- Expertize in sharepoint applications with working knowledge on SP 2013
- Core Java, Javascript, GO, Python, Unix Scripting
7
Skills For Assistant VP Front Office Rapid Application Development & Support Resume
- Contributes to knowledge tools and communities, and ensures project learning’s are documented and shared. Solves diverse and complex
- Schedule flexibility with work hours and willingness to be available during weekends or holidays with project urgency
- Knowledge of IT standards, methodologies, system development life cycle and project management frameworks including Agile
- Provides knowledge and support in conjunction with the IT executive staff to assist Conduent and client executive management with strategic planning
- Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
8
Skills For Manager, IT Application Development & Support Resume
- Retention program (work anniversary, life anniversary, additional pension plan, employee loans)
- Extra days-off (bridge days, sick days)
- Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)
- Demonstrated self-motivation in contributing to the improvement of department communication, processes, standards, best practices and the general exchange of knowledge
- Detailed-oriented and able to multi-task
- The ability to work with the business teams to understand problems and translate these requirements into functional solutions producing specifications that include, process flows, data flows, UI designs, business rule definitions and use case scenarios
- Proficiency in generally used programming languages
- Knowledge of Quality systems & processes related to Aerospace Industry
9
Skills For Application Development / Support Resume
- Familiarity with Lockheed Martin EBS systems, processes and toolsets
- Lead a team of Application Engineers to make decisions, assess risk, impact and benefit to applications
- Manage interaction with 3rd party software vendors
- Assist the IT Senior Leadership Team in the development of organizational-wide strategic plans for the selection and support of standardized manufacturing systems to all the organization’s businesses
- Manage software developers responsible for enhancing, maintaining, and supporting internally developed applications and databases
10
Skills For Application Development Support Analyst Resume
- Manage and provide direction to development analysts in support of programming, implementation, and database tasks
- Support manufacturing application implementations at all NN facilities
- Development of sharepoint sites for Global & Core Engineering operations
- Administrative Support towards sustain & maintain of existing sites
- Application development towards Work Force Planning & Operational needs (IBM products)
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