Analyst, Intelligence Resume Sample
Carmela Brown
77251 Sherman Plaza,
Dallas,
TX
+1 (555) 249 8080
Work Experience
Lead Client Intelligence Unit Analyst
09/2016
-
PRESENT
Houston, TX
- Timely and relevant reporting of metrics for management to review and leverage to drive sales and conversion
- All required data elements are delivered to enable tactical and strategic decision making
- The EIC Team is within the Monitoring & Oversight (M&O) team within Compliance and Operational Risk Control (C&ORC)
- C&ORC provides independent oversight of the Compliance, Conduct and Operational Risks ( 'consequential' risks) and provides an oversight capability of – Intelligence Capability, Assurance and Conformance
- Responsibility includes ensuring the necessary risk frameworks are appropriately designed and operating effectively across the full operational risk taxonomy
- Attending meetings and conduct comprehensive research on complex topics independently or as a part of a larger analytical effort focusing on force protection and threat-related current events and long-term trends that could impact the supported unit’s mission
- Attending meetings and conducting comprehensive research on complex topics independently or as a part of a larger analytical effort focusing on current events and long-term trends that could impact the supported unit’s mission
- Active DoD TS/SCI security clearance with a current CI polygraph
- Knowledge of Army/Joint SIGINT procedures, data processing systems such as CIDNE, RT-RG, NSAnet and associated SIGINT databases/search engines
Client Intelligence Unit Analyst
02/2014
-
04/2016
New York, NY
- Strong research and writing skills and a capability to effectively operate as a member of an analytical team from a remote location in support of Afghanistan Theater of Operations requirements
- Proficiency in the use of basic intelligence computer applications and intelligence related automation, mIRC, Jabber Chat, including MS Office Product Suite (Outlook, PowerPoint, Excel, and Word) to support analytical efforts and product development
- Codes, tests, debugs, implements moderately complex reporting solutions (SAS, SQL, Microsoft Office Tools, VBA)
- Improves the efficiency and productivity of the business with BI solutions
- Reviews and edits requirements and specifications related to proposed solution using natural language
- Automate activities wherever possible to minimize resource needs
- Proficiency in analytical, organizational, project management, interpersonal and communication
- Design, develop and implement informational tools to track strategic metrics to empower the department’s plans
Counter Intelligence Analyst
12/2009
-
01/2014
Houston, TX
- Matching research for monitoring of watch list filters such as OFAC, PEP, and others
- Data analysis experience using MS Excel
- Basic product knowledge across asset classes (e.g. Derivatives, FI, FX, Rates)
- Work under time pressure and prioritise tasks
- HR, Compliance or regulatory experience or other related experience such as risk management, audit, examination, or similar control-related experience
- An understanding of the regulatory environment and expectations, FINRA / SEC / FED rules and guidance together with other relevant regulations
- Build and/or support digital dashboards for KPI’s
- Maintain accurate records per TIAA record-keeping requirements
- Perform detailed Customer Due Diligence (CDD) reviews
Education
Clark Atlanta University
2003 - 2008
Bachelor's Degree in Computer Science Statistics
Professional Skills
- Experience working CI and CT issues, Knowledge of IC policies and procedures, strong research skills
- Strong and proven interpersonal and relationship skills
- Strong and proven written and verbal communication skills
- Strong Excel modeling and reporting skills; Proficient in utilizing pivot tables
- Excellent verbal skills enabling effective communications
- Excellent analytical skills and problem-solving abilities
- Excellent interpersonal skills with the ability to display tact, discretion and diplomacy in dealing with all levels of employees
How to write Analyst, Intelligence Resume
Analyst, Intelligence role is responsible for research, communications, interpersonal, modeling, reporting, analysis, analytical, documentation, finance, training.
To write great resume for analyst, intelligence job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Analyst, Intelligence Resume
The section contact information is important in your analyst, intelligence resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Analyst, Intelligence Resume
The section work experience is an essential part of your analyst, intelligence resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous analyst, intelligence responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular analyst, intelligence position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Analyst, Intelligence resume experience can include:
- Support Priority, Onboarding and always on campaigns
- Design and develop effective and accurate reports, analytics and presentations for management
- Prepare and deliver effective briefings
- Work on multiple, concurrent, high priority tasks
- Apply research and analysis techniques to discover, identify, and validate the intelligence value and present results in a clear and concise manner
- Monitoring phone queues and making staffing adjustments as necessary
Education on an Analyst, Intelligence Resume
Make sure to make education a priority on your analyst, intelligence resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your analyst, intelligence experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Analyst, Intelligence Resume
When listing skills on your analyst, intelligence resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical analyst, intelligence skills:
- Strong ITEC skills (Excel, word, Powerpoint…)
- Attention to detail and the ability to effectively follow-through and manage status reporting, scheduling, and project communications
- Demonstrated experience writing IC-related documents
- Create effective and flexible customer journey in Sales Force Marketing Cloud to optimize client experience and support a customer centric campaign strategy
- Analytical skills with the ability to solve complex problems and execute solutions
- Prior operational experience
List of Typical Experience For an Analyst, Intelligence Resume
1
Experience For Client Intelligence Unit Analyst Resume
- Develop accurate reports and presentation materials that effectively communicate results and recommendations
- Design and develop effective analytics, reports and presentations for management
- Performing periodic reviews of triage and incident referral handling by associates
- Conducting research utilizing available tools, systems, and the internet, consistent with the resolution of referrals
- Collecting information for relevant metrics and reporting KPIs to the Team Manager
2
Experience For Cust Intelligence Analyst Resume
- Understanding detailed client objectives and develop customized programming/automation solutions for each
- Providing documentation in the case management system (managed through both manual and automated processes) and prepare reports to management as required
- Handling escalated client calls in a professional manner
- Assisting with the fraud detection strategies as needed determined by business
- Daily workflow tracking of operational work while supporting triage functions and ensuring calls are answered within Service Level Agreements
3
Experience For Counter Intelligence Analyst Resume
- Support systemic lead generation using various marketing tools
- Research and address complex issues using critical thinking
- Generate and maintain Campaign reporting and performance tracking
- Support Customer Journey Building Execution in Sales Force Marketing Cloud
- Conduct research utilizing available industry standard tools, systems, and the internet, consistent with the resolution of cases
- Escalate relationship retention or termination decisions and tracking account closures where applicable
- Track Campaign disposition, perform funnel analysis and target /halo response reporting
4
Experience For Analyst, Client Intelligence Resume
- Conduct AB and Champion challenger testing
- Perform data mining to identify patterns, trend & revenue opportunities
- Design and develop Business Intelligence Dashboard using OLAP tool such as Tableau
- Maintain records per TIAA recordkeeping requirements
- Work and successfully function in a rapidly changing environment
5
Experience For Employee Intelligence Capability Analyst Resume
- Assist with Standard Operating Procedure content reviews and updates
- Triage fraud alerts based on mitigating factors
- Data Integration, Development and Support for Sales Force Marketing Cloud
- Support campaign integration into multiple channels: Email, CRM, Teller, Mail, Call Center, Online banking, Mobile, Push Notification
- Maintain existing code based Customer Dashboard
- Perform detailed Enhanced Due Diligence (EDD) reviews
- Document findings in a narrative style format in the case management system (managed through both manual and automated processes) and prepare reports to management as required
- Recognition and escalation of unusual activity to the Enterprise AML Unit (EAU)
6
Experience For Business Intelligence Analyst Co-op Resume
- Promptly escalate critical or reputational risk matters to the CIU Manager
- Create campaign audience population from Customer Analytics Data Mart and various data source
- Generate Channel specific data files which included but not limited to Direct Mail, Email, Online, Mobile and Sales Force
- Provide data support for all campaign related activities such as performing lead officer assignments, audience exclusion scrubbing and reservation code generation
- Modify and create SQL Script to streamline and improve campaign execution
- Support Omnichannel based on customer choice
- Assess customer satuation, balance customer contact load and officer work load
7
Experience For Sigint Intelligence Analyst Resume
- Work with Line of Business representatives to understand Campaign Specification and requirement
- Become Campaign Subject Matter Expert for predetermined Product and Segment teams
- Leverage data to formulate revenue opportunity triggers and alerts for the sales team
- Escalation of Potential WLF Matches to CIU Manager or the Financial Intelligence Unit
- Provide data support for specific campaign related activities such as performing lead officer assignments, audience exclusion scrubbing and reservation code generation
8
Experience For Intelligence Analyst Secure Works Resume
- Daily workflow tracking of operational work to ensure accurate reporting and compliance with Service Level Agreements
- Assessment of referral for appropriate triage and actionable next steps
- Proficiency in the knowledge of privacy, red flag, and investigations to ensure timely and appropriate queue management
- Ensure sensitive, reputational risk and/or high financial risk incidents are escalated to management in a timely manner
- Maintain processes and procedures and socialize to appropriate business partners
9
Experience For E Commerce Business Intelligence Analyst Resume
- Handling of sensitive inbound and outbound calls exercising interview techniques while maintaining effective relationships and demonstrating a commitment to exceeding customer expectations
- Proactively identify risks and drive mitigation activity to completion. Work with CIU management to escalate risks and incidents to appropriate risk & control areas to enhance risk management posture
- Continuous improvement focus related to cost control, process optimization, and efficient alerting
- Contact with internal business partners across the organization and TIAA clients reporting unusual or known fraud activity
- Lead and/or Facilitate meetings which foster cross-site business partner collaboration
10
Experience For Systems / Business Intelligence Analyst Resume
- Review of potential fraudulent activity -initiated through alert strategies
- First level research and triage of reported unusual or known fraud activity
- Data collection, aggregation and organization for referrals to other CIU analysts and/or investigators
- Promptly escalate critical risks to appropriate leadership
- Apply sound fraud judgment and intuition in the triage and mitigation of simple to complex incident referrals
List of Typical Skills For an Analyst, Intelligence Resume
1
Skills For Client Intelligence Unit Analyst Resume
- Effective written and oral communications and interpersonal skills
- Experience in writing and/or interpreting records management policy
- Experience working with warehouses & databases
- Experience conducting vulnerability analysis or surveys
- Strong knowledge of foreign adversaries’ intelligence capabilities including cyber/technical, Information Operations (IO), and HUMINT
- Experience with professional or academic document analysis and synthesizing large amounts of data
- Work strongly with associates virtually across multiple work sites
- Relevant financial crimes experience within the financial services industry (e.g. fraud, AML, or operational risk)
2
Skills For Cust Intelligence Analyst Resume
- Relevant financial crimes experience within the financial services industry (e.g. fraud, AML, or operational risk) required
- Experience with various Sales Force Clouds
- Experience in report development
- Experience in big data technologies
- Relevant financial crimes experience within the financial services industry (e.g. fraud, AML, or operational risk)
- Direct customer service experience (preferably call center)
- Operations and/or phone center experience
3
Skills For Counter Intelligence Analyst Resume
- Proven ability to maintain professionalism in high stress environment
- Knowledge and experience in research techniques and the analysis of data and research results
- 5 – 8 years of related work experience
- Knowledge of and experience in the fundamentals of intelligence operations to include risk assessment
- HUMINT Intelligence Analyst Experience
- 4plus years of relevant financial crimes experience within the financial services industry required
4
Skills For Analyst, Client Intelligence Resume
- Demonstrated ability to interpret data and assess reasonability in a fast paced environment
- Working in a dynamic environment, juggling concurrent tasks and meeting deadlines
- Serving as a key point of accountability for research and analysis associated with HSBC’s client activities and exposure to global financial crime risks
- Working knowledge of AML regulatory guidance and industry practices required
- Understanding of offensive and defensive counter-intelligence methods
- Proficient in working with relational databases (Datamarts, Data Warehouses), and data modeling concepts
5
Skills For Employee Intelligence Capability Analyst Resume
- All-Source intelligence report writing and editing
- Develop data cleansing, aggregation, etc. for analysis and reporting
- Familiar with the NICE/Actimize alerting platform
- Basic understanding of DNI
- Conducts dissemination of U.S. produced intelligence products in support of coalition operations and information sharing requirements
- To enrich the quantity and quality of usable data, and making it available to CORI AMER for the continued development of the department
- Proficient in using data management tool such as TOAD, Oracle SQL developer etc
- Current and working knowledge of the Intelligence Community
- Thorough working knowledge of the Microsoft Office suite of products
6
Skills For Business Intelligence Analyst Co-op Resume
- One to four overseas tours or extensive TDY supporting IC activities
- Proficient in creating batch scripts (PL/SQL, Python) or ETL tools
- Familiarity with the concepts involved in CI risk analysis including insider threat detection
- Proficient in SQL queries and in using Oracle SQL developer
- Knowledge working with databases
7
Skills For Sigint Intelligence Analyst Resume
- Adhere to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity
- Prepare and present summary materials concerning product/portfolio performance
- Design and implement automated reporting capabilities
- Information Security or technical certification, such as Security+, GIAC GSEC, Network+
- Participate in and/or manage special projects
- Knowledge of various AML typologies and regulatory requirements
- Clearance - Cl Polygraph
- Knowledge of CORI’s activities and systems
- Prepares assessments of current threats and trends based on the sophisticated collection, research and analysis of
8
Skills For Intelligence Analyst Secure Works Resume
- Aids in the discoverability of products across various U.S. networks
- Quick response to specific client profitability requests
- Follow SDLC methodology on project assignments and create needed documents
- Create impact analysis on medium to large projects - Identify, understand and plan for impacts of planned systems, and ensure that new technical requirements are properly integrated with existing processes and systems
- Related experience supporting intelligence
- Plan a technical solution from start to finish. Identify and document estimates and costs associated with technical solutions
- Partners with internal stakeholders to understand key business goals and assists in the investigation and identification of insights required to improve our customers’ experience
- Relevant financial crimes experience within the financial services industry (e.g. fraud, AML, or operational risk)
9
Skills For E Commerce Business Intelligence Analyst Resume
- Proficient in Access or SAS and Microsoft Office Suite
- Proficient in SQL queries, Transact-SQL on Oracle Databases
- Proficient knowledge of Oracle PL/SQL, Python/iPython, Spark, Hadoop, R, Scala, NUmPy, MatLab, MS-Office, HTML, JavaScript
- Certified Financial Crimes Investigator (CFCI), Certified Fraud Examiner (CFE), or other industry recognized certifications
- Participated and/or managed special projects
- Working knowledge and experience with Open Source, GOTS, and/or COTS tools (Palantir, Analyst Notebook, Social Networking Analysis tools, Microsoft Office Suite)
- Knowledge and expertise with complex query strategies
10
Skills For Systems / Business Intelligence Analyst Resume
- Rapidly adapt to and excel in a fast-paced work environment in a variety of program areas
- Proficient in SQL queries PL/SQL on Oracle Databases or other SQL languages
- Proficient in Microsoft Office Suite ( Access, Excel, etc)
- Potential for TDY travel, if desired
- Proficiency with software and databases used in support of research and analysis for the U.S. Government
- Familiarity with various Intelligence Community partners and their operations
List of Typical Responsibilities For an Analyst, Intelligence Resume
1
Responsibilities For Client Intelligence Unit Analyst Resume
- Manage Campaign workflow and process documentation
- Functional knowledge of Red Flag triggers
- Functional knowledge of Privacy/PII definitions
- Meet or exceed all stated SLA’s
- Ensure accurate and timely memorialization on incident referrals
- Prepare clear and concise written products
- Use Open Source, GOTS, COTS tools and capabilities to manage and manipulate data
- Proficient in Access, SAS, and Microsoft Office Suite
2
Responsibilities For Cust Intelligence Analyst Resume
- Periodic reviews of activity
- Support for client growth initiatives
- And the completion of ad-hoc studies
- Listen to call playback to determine fraudulent events
- Research and report analytical findings to the Regional Head, FIU, North America and Global Head of SA
- Produce high quality, well-researched and accurate client intelligence reports and correspondent banking reports that include clear indications of sources used by means of detailed attribution
- The role is central to the development of a strong CI function in the regional FIU and in creating enhanced awareness within the region of CI’s capabilities
- Post holder is responsible for providing regular feedback on CI’s work Head of Regional FIU as well as the potential impact on business lines in terms of the wider financial crime risks associated with proactive and reactive cases and in relation of doing business with certain customers in the region
- Comprehend and improve upon various performance metrics
3
Responsibilities For Counter Intelligence Analyst Resume
- Investigate the performance of specific products and/or the product portfolio
- Facilitate communication between diverse stakeholders
- Identify trends at either a divisional or regional level that indicate broader cultural or operational issues
- Provide a pulse on the organisation and how compliant employees are to the firm's policies & procedures
- Proactive identification of enhancements to the programme to continually develop the effectiveness and efficiency of the EIC (ie. through identification of new data sources/key risk indicators). Coordinate and execute user acceptance testing of developments in the EIC system
- Manage and develop relationships with key Business, Risk, and Technology partners across divisions, functions and countries including key stakeholders such as HR Employee Relations, Investigation teams and Employee Conduct as well as Business Aligned Compliance teams
- Develop a Data Pipeline to transform data from Enterprise source systems to deliver Business Intelligence with tools such as Alteryx, iPython, SQL on a Big Data platform
4
Responsibilities For Analyst, Client Intelligence Resume
- Maintain thorough documentation and metadata of the insights delivered to have way to provide data lineage
- Perform data mining, blending and analysis of marketing campaigns including target audience profiles, channel strategies, communication strategies, customer segmentation, website analytics, email data, media performance, as well as social media metrics
- Design, develop and implement informational products to track strategic metrics to enable the department’s goals
- Collaborate with internal and external partners to collect facts, understand goals and objectives, and build data structures that support BBVA’s collective strategy
- 2 – 5years of relevant financial crimes experience within the financial services industry (e.g. fraud, AML, or operational risk) required
5
Responsibilities For Employee Intelligence Capability Analyst Resume
- Working knowledge of AML regulatory guidance and industry practices
- Create automated anomaly detection systems and constant tracking of its performance
- Develop presentation ready Power point documents, from storyline, content and technical perspectives
- Functional knowledge of various fraud typologies, regulatory guidance, and industry practices
- Proficient with Python or R or SAS Guide and SAS Enterprise Miner
- Knowledge of various AML typologies
- Certified Fraud Examiner (CFE), International Association of Financial Crimes Investigators CFCI certification or other recognized professional designations
6
Responsibilities For Business Intelligence Analyst Co-op Resume
- Proficiency with Standard Work and template utilization
- Relevant IC certifications
- Develop Attribution model
- Perform Unica Shell Build
- Assist in Campaign Fulfillment
7
Responsibilities For Sigint Intelligence Analyst Resume
- Assist in work assignment
- Support campaign execution including development and maintenance of processes to load enterprise data into campaign sandbox for analysis, and event and rule driven calculations. Includes such programs as Customer Onboarding and Account Service Online banking ads
- Data Integration and Development on Corporate Datamart
- Track customer metrics to identify cross sell opportunities, improve retention and minimize attrition
- Develop predictive analytic models to address needs of various lines of business
- Contribute to model maintenance and development
- Design experiments and conduct statistical analysis to evaluate the outcomes of predictive models and test campaigns. Identify area for improvement and movement toward best standards
8
Responsibilities For Intelligence Analyst Secure Works Resume
- Conduct data mining, analysis and seeks opportunities to develop customer engagement
- Provide analytical support to various lines of business to formulate sounds business strategies
- Engage and collaborate with others to understand data structure and opportunities
- Provide timely and reliable intelligence on potential thematic issues of import to the bank to improve risk management decisions within the lines of business, global strategy and potentially board level
- Conduct in-depth client intelligence research on clients and analyse issues at a global level
- Performance of case analysis, potentially on high profile projects and reviews; proactive identification of enhancements to the programme to continually develop the effectiveness and efficiency of the EIC (ie. through identification of new data sources/key risk indicators). Coordinate and execute user acceptance testing of developments in the EIC system
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