Airport Agent Resume Sample

Airport Agent role is responsible for insurance, travel, credit, training, compensation, customer, english, basic, education, accounting.
To write great resume for airport agent job, your resume must include:

• Your contact information
• Work experience
• Education
• Skill listing

The section contact information is important in your airport agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Email
• Telephone number

The section work experience is an essential part of your airport agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous airport agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular airport agent position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Airport Agent resume experience can include:

• Guide and advice team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights
• Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist passengers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for First/Business class (including GOLD card holders) ensuring passengers are kept fully informed
• Oversee all aspects of aircraft loading and unloading, baggage make up and aircraft servicing i.e., catering, cleaning, etc., to ensure a consistent and safe operation
• Pleasant; outgoing personality

Make sure to make education a priority on your airport agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your airport agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

When listing skills on your airport agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical airport agent skills:

• Knowledge of a Departure Control System and Computerized Reservation System (MACS)
• Knowledge of check-in procedures
• Monitor check-in including 'queue-combing' to keep customers informed of checking delays, identifying and giving priority to Premium customers and ensure service standards are maintained
• Assist in dealing with problems such as delays, disruptions, excess baggage or denied boarding including implementation of 'Options' within the guidelines provided by the Senior Staff on Duty in order to retain customers confidence and loyalty. Also ensure eligible customers are provided with accommodation and transport as per applicable procedures
• Where required, assist with check-in, boarding at the gates as per laid down procedures, provide announcements, and carry out hand baggage removal, handling of late-to gate customers, flight coupon reconciliation and head count confirmation to ensure safe and on time departure of flights
• Monitor baggage delivery performance against agreed standards, keeping customers informed about any delays or irregularities with their baggage to maintain an efficient baggage delivery service to customers and monitor files creation and quality of baggage services as per Emirates Standard Operating Procedure