Administrative Services Manager Resume Sample
Retta Senger
6277 Jamarcus Pine,
Houston,
TX
+1 (555) 662 0112
Work Experience
Administrative Services Manager
10/2015
-
PRESENT
Dallas, TX
- Planning, organizing, directing, and evaluating the work of the Business Compliance Branch within the Division responsible for administering the countywide travel program; performing functions related to claims review, warrant investigations, vendor administration, tax and legal compliance
- Assisting in managing the liaison activities between the Division and other divisions, departments, general public, and other agencies
- Analyzing and interpreting complex tax regulations and determining taxability/applicability of sales transactions generating from county departments.Conducting training to departments to minimize liabilities and risks, and establishing best business practice countywide
- Reviewing, interpreting, and formulating modifications to proposed changes in local, state and federal legislation, and countywide policies and procedures; overseeing the implementation of operational changes mandated by new or revised laws, regulations and policies
- Responding to various inquiries from County departments, the general public, and other agencies regarding division related topics and problems taking appropriate measures to resolve them and drafting formal responses when necessary
- Analyzing and identifying areas of risks, operational problems and efficiencies, finding solutions and managing the implementation of recommendations
- Assisting in performing administrative functions related to personnel, budget, and space requirements
- Collect and analyze data, create reports, review and explain trends; formulate and evaluate alternative solutions and/or recommendations to achieve the goals of the program or function. Maintain operating dashboard metrics. Support and maintain strategic and operating plans
SEM Administrative Services Manager
09/2009
-
06/2015
Houston, TX
- Analyze and interpret policies; develop, revise and implement procedures, especially around document management processes and systems. Act as key representative for Global Business Services maintenance of Legal Entities Database
- Manage purchasing, and payments. Provide support for RFP processes
- Provide management support of budgets and monitor expenditures
- Manage escheatment compliance program, coordinating with Payment Service, Payroll and Student Services to ensure and execute compliance with all States escheatment regulations
- Scheduling of complex calendars for Treasurer, 3 functional Directors, and projects, as needed
- Coordinate agendas, meeting materials and logistics and meeting follow up. Provide support for presentation preparation
- Develop Risk Management Plans formulating departmental regulations and policies related to all risk management functions
- Managing administrative and staff services related to risk management, return-to-work, custodian of records, and safety compliance programs
- Directing, supervising, and evaluating the work of professional and technical personnel
Education
Southwest Minnesota State University
2003 - 2008
Bachelor's Degree in Management
Professional Skills
- Strong organizational and analytical writing skills, and good communication skills
- Excellent organizational skills with an ability to multi-task and establish priorities
- Excellent writing, verbal, problem-solving, and public speaking skills
- Excellent interpersonal skills and ability to interact with all levels of staff, building trusting relationships
- Excellent computer and data tracking skills, including Microsoft Excel and Word, Item Control and Time Collection
- Experience using critical thinking and analytical skills
- Strong computer and data tracking skills including Excel, Microsoft Word, eCAPS, and Adobe Acrobat
How to write Administrative Services Manager Resume
Administrative Services Manager role is responsible for microsoft, business, computer, interpersonal, organizational, clear, modeling, training, performance, visio.
To write great resume for administrative services manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Administrative Services Manager Resume
The section contact information is important in your administrative services manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Administrative Services Manager Resume
The section work experience is an essential part of your administrative services manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous administrative services manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular administrative services manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Administrative Services Manager resume experience can include:
- Experience working effectively with County officials and representatives from outside agencies in the implementation of County services and programs
- Communicating effectively, orally and in writing at all levels within a diverse organization
- Experience directing subordinate staff in creating and conducting contract solicitations
- Knowledge and experience in researching grant opportunities and preparing grant applications to private and/or governmental agencies
- Develops or reviews and approves plans for the effective utilization of office space, furniture and equipment, forms and supplies
- Acting as the department Custodian of Records, including responding to Public Records Act requests
Education on an Administrative Services Manager Resume
Make sure to make education a priority on your administrative services manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your administrative services manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Administrative Services Manager Resume
When listing skills on your administrative services manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical administrative services manager skills:
- Communication Skills: Excellent written and oral communication skills to effectively communicate with diverse groups and individuals
- Demonstrated excellent communication skills. Strong skills working in a team oriented environment
- Organizational Skills: Effectively prioritize and execute tasks in a high-pressure environment
- Proven experience effectively working with all levels of personnel
- Strong computer skills using Microsoft Word and Excel
- Experience working effectively with all levels of staff and management
List of Typical Experience For an Administrative Services Manager Resume
1
Experience For SEM Administrative Services Manager Resume
- Implementing risk management quality assurance processes throughout the department by maintaining statistical records and developing and providing ongoing performance reports for departmental executive staff
- Experience in directing field investigations for a governmental organization
- Filing, formatting, printing, binding, and labeling documents while adhering to program standards and preparation of expense reports for the office
- Interpreting and understanding engineering data and information and transcribing for varying non-engineering audiences
- Reserving conference rooms and event planning for Staff as well as sending & verifying meeting notices and call in information
- Managing significant adverse events that could impact the department's budget
- Drafting of detailed word documents for agreements and letters
- Implementing performance management systems and metrics
- Developing and executing plans efficiently and within budget
2
Experience For Administrative Services Manager Resume
- Meeting deadlines and handle multiple high level tasks
- Assist with preparation of monthly reporting, monitoring monthly budgets and supporting the Business Unit Leader with various budget related tracking
- Responsible for justifying and acquiring the need for new office space and maintaining existing Departmental leased and County-owned office space
- Coordinates the roles of research, budget, accounting, property and supply, and facilities planning in the program planning and implementation process
- Supervise and monitor the publishing, canvassing and coding or certification lists
- Prepares the weekly reports for Civil Rights Mediation, Family Preservation Missing Receipts, and Children's Trust Fund Missing Receipts
- Ensures compliance with - safety requirements/regulations through employee training and enforcement of standards for all - serving locations
- Review monthly budget reports and oversee all accounting and budgeting tasks within department
- Advise hiring managers on recruitment options for filling vacancies
3
Experience For SEM Administrative Services Manager Resume
- Develop and distribute employee communications relating to office and building services
- Manage office security and coordinate building access and parking and develop and implement office procedures, systems and standards
- Develop and produce the Communication Development Department's monthly reports utilizing existing data and software
- Evaluate fund balances and projected levels of programming and provide recommendations in long range planning
- Assist in formulating and improving the administrative policies of the department
4
Experience For Administrative Services Manager Resume
- Perform as the building manager liaison – submitting work orders for office
- Knowledge of the County's Accounting and Budgeting policies and procedures
- Researches; interprets and ensures correct implementation of new tax codes relating to 1099/1042 reporting or Sales and Use tax collection/remittance; and
- Supervises and provides training and guidance to personnel, examination, classification/compensation and payroll staff
- Oversees and assists in the planning, development, and administration of the Fire Department's examinations
- Conducts self-audits of the Department's examination process, implementing corrective action as necessary
- Provides technical assistance to Departmental management in order to meet staffing needs
- Prepares a job analysis by working with subject matter experts
5
Experience For SEM Administrative Services Manager Resume
- Assists in formulating departmental examination policy; directs its execution and evaluates work accomplished
- Technical writing and research
- Edit technical writing and research, as needed
- Interact with all levels of managers to determine upcoming PAD program needs
- Compile reports, analyze and monitor all PAD expenditures and resolve coding issues as appropriate
- Act as technical consultant for faculty and staff regarding hardware and software standards and provide cost estimates/quotes
- Serve as the department expert for the college's purchasing processes and software system
- Act as liaison between Corporate HR partners and Division to lead HR initiatives and process changes, communicating best practices with ASM colleagues
- Enthusiasm with a “can-do” attitude in cultivating R&DE’s culture of excellence
6
Experience For Administrative Services Manager Resume
- Proficiency with MS Office products including Word, Excel and Outlook
- Knowledge of County Contracting Guidelines
- Adapt to a complex and changing work environment
- General knowledge in conducting classification studies
- Prepare, negotiate and manage contracts/ memoranda of understanding
7
Experience For SEM Administrative Services Manager Resume
- Prepare applicable reports for management and funding agencies
- Supervises technical staff providing services in the Recruitment & Selection Section
- Monitors the County's compliance with Sales and Use tax reporting
- Works with Auditor-Controller Systems Division staff to request updates to IRS reporting functionality to remain in compliance with IRS 1099/1042 requirements
- Works with County Counsel in developing responses to Public Records Act requests
8
Experience For Administrative Services Manager Resume
- Assists with performing special assignments and projects for the section
- Formulate procedures for systematic retention, protection, retrieval, transfer, and disposal of campus accounting records
- Examination Analyst Training
- Conduct detailed analysis of reports, claims, incidents, and adverse verdicts
- Review and process claims
- Mediates disputes and negotiates agreements
9
Experience For SEM Administrative Services Manager Resume
- Prepares and/or directs the preparation of, and reviews, corrective action plans; department-wide reports, which include risk management, litigations, return-to-work reports
- Develops contract solicitations; develops specifications and/or scope of work
- Develops and prepares solicitation packages, participates in the proposal/bid evaluation process, and prepares documentation to support contract recommendation for a variety of contracted services
- Negotiates or participates in the negotiation of highly complex, legal, and operational terms; requirements and conditions for contract awards and modification; prepares related documents, including contracts, amendment and letter agreements
- Develops and manages contracts with vendors for new and existing services including concession-style contracts for Guest Service initiatives
- Prepares letters and memos to the Board of Supervisors recommending contract awards
10
Experience For Administrative Services Manager Resume
- Manages administrative and support functions in areas such as budget, contracts, and personnel
- Supervises SFO's 250-member volunteer program, including recruitment, hiring, training, discipline, and separations, to ensure a superior customer service experience
- Provides support and consultation to management and other Guest Services personnel
- Analyzes and evaluates the performance of contracts to ensure vendors are meeting expectations; makes recommendations and formulates policies and procedures to adjust if necessary
- Researches, collects, and analyzes industry trend data to formulate recommendations for Guest Service initiatives
- Prepares, analyzes and presents documents including a variety of databases, spreadsheets, and reports relating to budgets, expenditures, purchases, and contracts
List of Typical Skills For an Administrative Services Manager Resume
1
Skills For SEM Administrative Services Manager Resume
- Excellent verbal and written communication skills Comprehensive knowledge of
- Strong analytical, organizational, problem-solving and leadership skills
- Strong organizational skills and ability to monitor budgets
- Experience developing and implementing effective strategies to return employees from long term absences
- Demonstrated experience leading a large diverse workforce of people with different cultures, backgrounds, and opinions
- Demonstrated experience managing large budgets and contracts in the public sector
- Relevant experience, including leadership experience
- Manages the day-to-day operations of a variety of office services to ensure resources are used effectively and economically
2
Skills For Administrative Services Manager Resume
- Uses interpersonal skills to includes internal customers, vendors, and/or comparable internal peers
- Effectively represent the department on a variety of matters with other departments and agencies
- Experience: One year of administrative and/or supervisory experience
- Computer Skills: Proficient in Microsoft office (Excel, word, OneDrive, SharePoint, Teams etc.), and windows computer systems
- Effectively interact with all levels of staff, supervision, and management
3
Skills For SEM Administrative Services Manager Resume
- Guides staff in work prioritization, implementing cost effective measures to work execution and in making decisions regarding work quality
- Working Independently: Experience meeting deadlines and following up on assignments with minimal supervision
- Experience developing and conducting training related to Return-to-Work policies and procedures (i.e., interactive meetings, absence management, etc.)
- Multi-tasking and adapting to changing priorities in a fast-paced environment
- Maintain organized system of tracking, monitoring and prioritizing tasks and projects
- Three years' experience supervising or managing a Return-to Work Unit
- Experience conducting and documenting Interactive Reasonable Accommodation meetings
- At least one year of experience in analyzing and making recommendations for the solution of procedural, operational, or similar complex problems
4
Skills For Administrative Services Manager Resume
- At least one year of experience managing staff and directing projects
- Experienced working with County Budgets and preparing forecasts
- Evaluate effectiveness of PAD by conducting debriefing meetings at all PAD parks
- At least five (5) years experience conducting equity policy investigations involving violations of County and Department policy
- Demonstrated ability to multitask and handle demanding and complicated assignments/requests
- Experience using Microsoft Excel, Word, Power Point, and Outlook
- Four (4) years’ experience managing large (100 person) hotel and/or food service operations
5
Skills For SEM Administrative Services Manager Resume
- At least five (5) years of experience in administering a progressive discipline program
- Excellent analytical and decision-making abilities
- Excellent analytical and decision–making abilities
- A valid Washing State driver’s license
- Progressive administrative experience, preferably in a health or social service setting
- Analyze cost reports for budgeting, rate development, and assess cost effectiveness of various programs and functions
- Experience working with public and private organizations, government agencies, community agencies or County departments
6
Skills For Administrative Services Manager Resume
- Flexible – able to excel in a fast-paced environment with changing priorities
- Experience supporting executives
- Experience working directly with the County's Third Party Administrator(s) on workers' compensation cases
- Experience in developing all aspects of exams (i.e., written, oral, performance and appraisal of promotability)
- Experience in conducting job analysis
- Experienced with preparing contract solicitations
- Analyzes existing and new legislation; recommends department position and legislative priorities to management
- Knowledge and experience using LMS and eProcurement
7
Skills For SEM Administrative Services Manager Resume
- Adapts departmental plans and priorities to address resource and operational excellence
- Experience with the County's eCAPS and eHR modules
- Demonstrated ability to supervise, facilitate, and/or lead work teams in the successful completion of objectives
- Strong knowledge of Civil Service Rules and the County Personnel Administration Handbook
- Experience with eHR and AMS systems
8
Skills For Administrative Services Manager Resume
- Directs the development of plans for internal reallocation of budgeted funds to meet changing departmental priorities
- Identifying training needs, and developing a wide range of training programs and material
- Compiling statistical reports and create spreadsheets, analyzing the results and identifying trends and patterns related to training needs and results
- Understanding of government grants, purchasing, and/or contracting
- Overseeing contract development and monitoring processes for the entire agency
- Working with Budget Management and reporting systems
- Ensuring compliance with all mandatory training...the department has full menu of safety and other mandatory trainings
- Working independently and as part of a team with staff at all levels throughout the Department, including consultants
9
Skills For SEM Administrative Services Manager Resume
- Forecasting budgets and expenditures related to risk management and making budget adjustments as needed
- Developing and implementing accident investigation processes and loss control and prevention programs
- Working knowledge of the County's Performance Management System and Performance Net system
- Working knowledge of TRAC, CDMS, and Neogov
- Using Business Intelligence software and dashboards (Power BI, etc.); and/or
- Using various office computer programs such as Microsoft Word, Excel, Power Point, Outlook and other specialized programs
- Exercising patience and the ability to accept different personalities at work
- Managing liability claims and litigation matters in coordination with County Counsel
10
Skills For Administrative Services Manager Resume
- Reviewing and approving most examination materials, including job analysis, test assessments and standards, job bulletins
- Organizing and preparing documents for meetings and overseeing new employee office orientation
- Working directly with the Administrative Services Manager III on overseeing activities critical to the examination process
- Certifying and signing off on certification lists, eligible registers/lists
- Evaluating performance of staff or issuing discipline, when needed
- Preparing and reviewing multiple reports on weekly and monthly basis
- Gathering Project data and creating tables, charts, presentations, etc. as requested by the project team
- Working closely with coordinator team, ensure that work is evenly distributed among staff so that all faculty and department needs are met
- Assigning new examination requests to the Exams Analysts
List of Typical Responsibilities For an Administrative Services Manager Resume
1
Responsibilities For SEM Administrative Services Manager Resume
- Strong computer skills and knowledge of computer programs (Microsoft Word, Excel, PowerPoint, Access, etc.)
- Excellent analytical, organizational, and time-management skills
- Self-starter who has excellent organizational and communication skills
- Interact effectively with the public, all levels of departmental staff, and various agencies
- Intermediate level technical skills with Microsoft Office tools, Word, PowerPoint, Excel, Outlook, and Visio required
- Expert level technical skills with Microsoft Office tools, Word, PowerPoint, Excel, Outlook, and Visio required
- Leads facility team of administrative staff. Cultivates strong performance through coaching and performance management
- Develops/maintains good working relationships with contract customers, subcontractors, suppliers
- Law enforcement experience for a police or criminal investigation agency
2
Responsibilities For Administrative Services Manager Resume
- Provide prior year expenditures (Budget vs Actuals)
- Review prior year evaluations
- Experienced with eCAPs navigation, organization, chart of accounts, etc
- Adapt to new priorities in a fast paced environment
- SalesForce and PeopleSoft experience
- Demonstrated knowledge of County policy and procedures
- Demonstrated ability to work within timeframes, meet deadlines, and work well under pressure
- Experience in the solicitation process and contract development, policies, State and County regulations
3
Responsibilities For SEM Administrative Services Manager Resume
- Experience in Classification and Compensation
- Demonstrated ability to handle sensitive matters professionally and with discretion
- Highly organized with an ability to multi-task and establish priorities to meet all deadlines
- Developing, documenting, and managing business processes and procedures including customer service
- Working as department's designee to sign off all Appraisal of Promotability
- Approving time-off requests and timesheets in eCAPS
- Working on special assignments when needed
4
Responsibilities For Administrative Services Manager Resume
- Principles of management including training, directing, evaluating and supervising subordinates
- Work with Accounting & Finance to assist SVP with Facilities’ annual plans (budgets)
- Investigates and creates reports, including recommendations for action on special problems that arise in County operations
- Calendar management and coordinating meetings for the office
- Direct coordination of preventative and corrective maintenance of office equipment and building services
- Manage all internal AV equipment and capabilities and external web communications services; assist with AV setup and training
5
Responsibilities For SEM Administrative Services Manager Resume
- Preparation of meeting minutes and associated documentation
- Project Data Entry & Reporting Routine Updates
- Represents Department at DHR voluntary mediations and State of CA Labor Commission hearings regarding unpaid wage claims
- Manage regional AA assignments to support NAMR PLs
- Actively work with NAMR PLs and their ASMs to define and manage expectations and to understand needs for administrative support services
- Ensure appropriate coverage of NAMR PL support needs; manage schedule to cover for longer planned leaves or extended vacations
- Approve weekly timesheets and expenses, track overtime, and create overtime reports
- Assure a balanced distribution of workload amongst SEM administrative staff; an adept utilization of each administrative staff’s special talents and knowledge; and contingency plans for redistribution of overall workload
- Analyze and organize office operations and procedures such as filing systems, requisition of supplies, petty cash, keys to offices and other clerical services including mail room activities
6
Responsibilities For Administrative Services Manager Resume
- Coordinate the completion of academic payroll process to ensure completeness, accuracy, and timeliness
- Support coofdination of campus events and maintain control logs for Campus Events
- Provide administrative support to Department Heads
- Assures proper on boarding of all EA’s and AA’s, training, and on-going career development initiatives; coordinates closely with Facilities for location of support, pairings, and potential location moves
- Update Facilities and Administrative Services manual periodically with all current facilities’ processes
7
Responsibilities For SEM Administrative Services Manager Resume
- Reviews and approves proposed work schedules and assesses long- and short-range work plans
- Identifies problem areas, analyzes root causes, and identifies solutions and implements courses of action to avoid problems in the contract
- Works closely with staff in developing and implementing strategies, processes, and initiatives in order to achieve customer satisfaction, and meet and/or exceed performance requirements
- Ensures compliance with food safety requirements/regulations through employee training and enforcement of standards for all food serving locations
- Serves as the Services function expert for all food service and lodging operations
- Ensures contract deliverables are accurately prepared and submitted timely in accordance with contract requirements
- Understands and assesses administrative staff skill levels to recommend appropriate training and professional development; counsels and motivates administrative staff to capitalize on their strengths and improve development areas
8
Responsibilities For Administrative Services Manager Resume
- Creates an environment that builds accountability for and commitment to meeting objectives; builds trust, confidence and credibility with administrative staff, which includes the ability to exercise discretion when dealing with privileged, personal or confidential topics
- Partners closely with executives on developing headcount needs and appropriate leverage ratios; manages administrative staff leverage to facility determined targets. Creates and implements changes to work assignments, methods or procedures to meet operational needs and improve accuracy, timeliness and efficiencies of the facility
- Builds and maintains effective internal Executive and Director level relationships; works closely with Executives and Directors on administrative staff support needs to manage effective service delivery, mitigate issues, and build collaborative relationships
- Manage Daily Operations –Manage all daily aspects of the ESC administrative team to ensure effective and efficient service delivery
- Partners with members of facility operations leadership to identify process improvement opportunities
- Supervises the preparation of reports that assess department programs and contract services
9
Responsibilities For SEM Administrative Services Manager Resume
- Analyzes correspondence and reports on departmental activities and makes recommendations on their disposition to the executive staff
- Directs the preparation and submission of a wide variety of internal financial reports for department management and any required financial reports for outside departments or agencies
- Functions as the financial advisor to department management concerning the accounting and financial implications of existing and projected departmental operations
- Advises and consults with management concerning the department's budgetary status during the year and the impact on existing and proposed department operations and programs; develops plans for internal reallocation of budget funds to meet changing department priorities
- Develops short and long term financial plans and assists in the development of department strategic financial planning
- Initiates and directs the preparation of cost, revenue, and accounting system procedure studies and recommends and implements policies and procedures to improve operational efficiency and reduce costs
- Analyzes and reviews legislation pertaining to finances and operations, and recommends departmental policy
- Determines fiscal requirements and the implications of new programs and services, and initiates necessary accounting procedures
- Recommends and develops revised procedures and policies that affect human resources, operational efficiency and reduce administrative expenses
10
Responsibilities For Administrative Services Manager Resume
- Advises departmental management on revenue estimates and expenditures and analysis of cost estimates of programs for budget deliberations
- Analyzes budget requests and makes recommendations for the allowance or disapproval of proposed expenditures
- Advises the executive staff on budget or fiscal matters and coordinates the work of the Fiscal Services Division with the other bureaus and divisions of the Department
- Conducts the more difficult and complex studies and research project requiring a thorough knowledge of accounting, budgeting, statistics, and records management
- Advises departmental management on the accounting and financial implications of existing and proposed departmental operations and programs, and develops recommendations for internal reallocation of funds to meet changing departmental priorities
- Continuously implement improvements within the area of assignment while modeling good judgment, demonstrating excellent interpersonal skills and commitment to collaboration
- Detail oriented with exceptional writing, editing, and project management skills
- Administer examination components (oral tests, performance tests, rating from record, appraisal of promotability, etc.)
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